Lennar Reviews

Great buying experience from all aspects.

My customer care representative Alison was wonderful; very responsive and helpful.

The craftsmanship and workmanship of value compared to the price I paid is very disappointing

Closing process was poorly managed, unprofessional.

Very rushed closing with hundreds of punch list items, some not fixed yet. Warranty service which is supposed to start at 30 Days is just now contacting us at 60 days. Sales and Finance teams delivered, and Construction team helpful, but corporate control of the process and follow up is non-existant.

Everything is well, i bought the house to rent

Betsy in sales is responsive and patient. She was very helpful. Unfortunately I needed to bother her often because the construction side of things was a 0.5 out of 10. I actually needed to contact lennar customer care after closing because my punch list was never completed but I was asked multiple times to sign off on these items. Very disappointing and stressful. I felt pressured to close on an incomplete home and had to strongly advocate for myself.

The entire experience was really bad for us On the day of “celebration” there was still fencing that needed to be STARTED apart from the many many issues that needed to be addressed in tbe house . On the day of handing over the keys , the house wasnt cleaned , fencing wasnt done . And AFTER we moved in , random people would showup at our house and start working on stuff .

Very prompt in replying to and issues or concerns.

The overall process was great, Liz was so easy to work with and gave us so many updates. As far as the inspection process, and move in, there were some issues.

It has been 1 month that we have moved-in, but we have had 3 flat tires, which I had to change 2 of tires due to nails inserting side wall of my tires. The construction team must stop dropping nails in the sidewalk and street / in front my driveway. I would like to be compensated for my cost impact.

Pros : The home was delivered on time. Con : 1. Quality of cabinets used were basic 2. Overall workmanship was below par

Overall a very good experience

Very nice houses, however, it would be misleading if I did not mention the room for improvement. I have bought and sold a dozen houses over the last several years and had to pay fees with Lennar that I have never been asked to pay before. In addition to the fees I would expect the builder/seller to pay, it is fairly obvious that corners were cut in an effort to maximize profits. For example, the home only comes with one garage door opener, although there are 2 garage doors. Also, the driveways have a corner cut off in front of the third garage door, making parking in that spot a challenge if you have a larger vehicle. Overall, I would recommend Lennar, but I cannot rate them 5 stars. ... More

Thorough building experience from building to end.

The quality of the home got worse (we bought another home from Lennar 4 years ago), as well as the service. We have placed multiple orders to fix different things in the house and you get redirected to garage door company, door company, trash can door company, AC company etc. Nothing gets fixed in the first attempt ,it seems that Lennar thinks you have to be stay home homeowner to fix all the flaws.

Your project manager never once returned a phone call after he gave me his phone number

Unfortunately, the items that we pointed out through out our building process were not addressed and then during our NHO and final walk thru all items were still not addressed and now we are 45 days since closing and we are still having to work thru these issues. Overall the quality of the contractors you contract with is below subpar and the fit and finish on the house is just not good. We would not recommend Lennar to our friends and family.

Chad and Ray were both incredible on the buy and also resolving any small issues and we are living in our dream house now thanks to both of them making it a dream experience!

From the beginning to end, the entire Lennar team made everything easy. As a first time home buyer it was a wonderful feeling having such knowledgeable people on my side.

Sales are unprofessional, missed a few documents when it comes to signing something. Build quality feels like they rushed to complete the construction. Due to the current market situation, we didn't have a choice but to accept.

We would have appreciated having choices with the granite and flooring. The painting on the walls and trim were quite sloppy. After all that said, we love our villa with the changes we made. We got a great price and are enjoying the neighborhood.

TERRIBLE COMMUNICATION !WE WERE NOT INFORMED ABOUT A DELAY ON OUR HOME BEING BUILT UNTIL WE MADE LENNAR AWARE THAT OUR HOUSE WAS RUNNING MONTHS BEHIND.... WE CLOSED 2 MONTHS AFTER THEIR "WORST CASE SCENARIO DATE". THEY HAVE TOO MANY PEOPLE INVOLVED AND THEY DO NOT COMMUNICATE WELL WITH EACH OTHER OR THE CONSUMER... MAIN PROBLEM IS ETTA , HE A SALESMAN AT LENNAR AND TELLS EVERYONE THAT LENNAR STANDS BEHIND WHAT THEY DO, BUT THATS NOT THE CASE... THEY HAVE SCREENED IN PORCH AS A STANDARD FEATURE ON ALL OF THEIR HOMES IN WILLOW SQUARE. ETTA TOLD US THEY DID NOT INCLUDE IT IN OUR ORDER AND THAT THEY WILL NOT INSTALL IT, EVENTHOUGH THEY HAVE INSTALLED EVERYONE ELSES IN OUR NEIGHBORHOOD, AND SAID WE COULD FIND SOMEONE TO INSTALL IT FOR AN ADDITIONAL $1500.00 TO 2,000.00 DOLLARS. WE GO TO OUR CLOSING AND WAITED 3 HOURS TO GO HOME HEARTBROKEN AND CONFUSED. ETTA WOULD NOT ANSWER HIS PHONE WHILE WE WERE WAITING, AND WHEN HE FINALLY DID - 3 HRS WAITING AT THEIR OFFICE - HE SAYS THE COUNTY DID NOT SIGN OFF ON A FORM.... AND NO APOLOGY , OK ATLEAST TELL US INSTEAD OF HAVING US TAKE OFF WORK FOR NOTHING! AFTER WE CLOSED AND MOVED THEY FAILED TO INSTALL SEVERAL THINGS AND REQUESTED TO SPEAK TO A SUPERVISOR ONLY TO GET AN ANSWER FROM ETTA SAYING THERES NO USE, I HAVE ALREADY ASKED THE MANAGER , AND THAT I WOULD NOT BE ABLE TO SPEAK TO THE MANAGER... THEY ALSO RAISED THE PRICE DUE TO " MARKET CONDIITIONS" AND TRIED TO PLAY A GAME OF BIDDING WARS EVEN THOUGH THERE WERE NO OTHER BUYERS BIDDING, THEY JUST SAID THIS IS THE NEW PRICE - 30K HIGHER THAN ADVERTISED. SO IN SHORT THEY DO NOT MAKE ANY GOODWILL TO MAKE THE CUSTOMER HAPPY, AND TELL THE CONSUMER WHAT THEY WANT TO HEAR! ... More

They said the the repairs would be done 5 days after closing now I have been my home for 7 weeks and still no work has been done word to new buyers don't sign at closing until the home is done

We recently purchased a Columbia home model with Lennar. The process went smoothly with their lender and title company. Our loan processor was awesome. There were other minor issues but they fixed them after our initial walk through, which was great. Thank you Lennar!