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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20718 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

20718 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Not perfect but generally effective

  • Anonymous
  • Verified HomeBuyer
  • June 25, 2019
  • Foster City, CA

The overall hand off day was disjointed with mailbox keys missing and tool for the door missing. There were door handles on backward, bath wouldn’t hold water, bathroom lock inverted, appliance manuals missing, missing code required electric plugs in laundry - all which should have been done prior to possession. The elevators have been unreliable but the up and down get done. The location and design are superb and home is comfortable

Lennar responded:
Thank you for sharing your comments with us. We are sorry for the difficulties you described. If you have any outstanding items waiting to be addressed, please send a message to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Details lacking

  • John D.
  • Verified HomeBuyer
  • June 25, 2019
  • Kyle, TX

The bones of the house seem pretty good but pick any detail and you will likely find flaws. It appears from the things we have experienced that the actual people doing the work have no pride in workmanship. Also the construction manager we happen to get has been very non communicative. We just go through Lennar warranty for everything rather than the C.M.

Lennar responded:
Thank you for your comments, John. We are sorry for the workmanship issues you've had. Please send an email to corporatecustomercare@lennar.com if you have any outstanding items that need to be addressed. Thank you again.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

The process was okay

  • Cory D.
  • Verified HomeBuyer
  • June 25, 2019
  • Tampa, FL

I ran into issues but it wasn’t anything to drastic that would warrant a bad review. I do however think they rushed a lot of the jobs in my house like the paint, rug, cement in the garage, doors have defects, placement of the sprinklers were off, ceiling fans were missing, tried to charge 7k-9k for a fence that cost me 1700, st Augustine grass had an infection soon after moving in, which wasn’t covered under warranty . That’s just a few things. However, like I said it’s not enough for me to call the process bad I’d just like to see those things fixed in the future. Overall, I enjoyed the ...

Lennar responded:
Hi Cory, thank you for your comments about your experience. We appreciate the feedback about the process of building your home and the pricing questions that came up. We are glad to hear that you enjoyed the overall process - and that the people involved made a difference. Thank you.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Like our new home. Gregory, warranty guy great. Junk in lot next door behind mailboxes still not removed after requesting five weeks ago.

  • Terrence S.
  • Verified HomeBuyer
  • June 25, 2019
  • Cumming, GA

Responsiveness to issues would be a five star for warranty but other concerns a one star.

Lennar responded:
Hi Terrence, thank you for sharing your comments. We appreciate your feedback about Gregory and are glad he is taking care of you. Please send any outstanding concerns to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Poor management of the process

  • Anonymous
  • Verified HomeBuyer
  • June 25, 2019
  • Noblesville, IN

The framers did a very poor job and set everything behind. Multiple repairs were required to move to drywall. ”Leaner” was desperate for subs and the project manager was in over his head. Good guy, but he could not meet expectations and is no longer running jobs. We love our home, but we are now waiting for warrantee repairs requested months ago. We have had an overall good experience with the home after being in it for 6 months. If you buy, watch closely as any corner than can be cut, will be.

Lennar responded:
We appreciate your feedback about your experience. We are happy that you love your home. Please send any outstanding items to us at corporatecustomercare@lennar.com and we will be glad to review them and follow-up. Thank you.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Sales Process Excellent/After Sale Responsiveness Could Be Better

  • James E.
  • Verified HomeBuyer
  • June 21, 2019
  • Huntersville, NC

1st: The sales process is excellent. Lennar and the sales team kept us informed throughout the build. Always available to answer to question. Access to the home during the build is excellent. 2nd: The floorplan, pictures, and model representation may not be exactly what you get. Make sure you ask specific questions about what is and is not included in the home. Don’t assume because it is in the floorplans, pictures, and model it will be in your home. 3rd: Lennar does not offer much in the way of options. You can’t get additional lighting in the house, you can’t get an additional ...

Lennar responded:
Hi James, thank you for providing so much detail about your experience. We appreciate the comments about the various processes and what we could do to improve them going forward. We are currently working through redesigning the form on our website and apologize for any frustration you've experienced. If you have additional comments or items you would like us to review, please send a message to us at corporatecustomercare@lennar.com. Thank you again.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Great home but not worth the price

  • Kimberly K.
  • Verified HomeBuyer
  • June 18, 2019
  • Perkasie, PA

Our home is beautiful, but for the price we paid, for a brand new home, there have been a lot of problems. Most of these are due to trying to put up too many homes so quickly and lack of attention to detail.

Lennar responded:
Hi Kimberly, thank you for your feedback. We hope you are enjoying your beautiful new home. If there is anything outstanding, please send an email to us at corporatecustomercare@lennar.com. We will be happy to review your concerns.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

I love my home

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • McDonough, GA

We noticed a few minor issues after closing that were promptly repaired. So far, so good. I love my new home.

Lennar responded:
Hi there - thank you for your comments. We're glad that everything was completed to your satisfaction. Wishing you all the best in your new home!

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Lennar - Lennars trade vendors seem to be in a big hurry and over look

  • John H.
  • Verified HomeBuyer
  • June 18, 2019
  • Ocala, FL

Lennars trade vendors seem to be in a big hurry and over look a lot problems.

Lennar responded:
Thank you for your feedback, John. If you have any outstanding issues you would like us to review, please email us at corporatecustomercare@lennar.com. We'll be happy to look into them for you.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Pay attention to detail

  • David K.
  • Verified HomeBuyer
  • June 18, 2019
  • Venice, FL

Completion date: remember the completion date is only an estimate of when the home will be available for occupancy. Home structure: make sure roof and plumbing do not have defects which could result in leaks. Finishing work: look for cracks in crown molding, drywall, paint on pavers and flooring etc.

Lennar responded:
Hi David, thank you for your comments regarding your home purchase experience. If you have anything you would like us to review, please send an email to us at corporatecustomercare@lennar.com. We'll be happy to look into it for you.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Get clarification on everything!

  • Charles B.
  • Verified HomeBuyer
  • June 18, 2019
  • Johns Island, SC

Make sure you are complete informed on every detail of your home and make sure it is in writing in your contract!

Lennar responded:
Thank you for your comments, Charles. We hope you are enjoying your new home. If there is anything you would like us to review, please send an email to us at corporatecustomercare@lennar.com.

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 3

Could be better in customers benefit

  • Nikolaos M.
  • Verified HomeBuyer
  • June 18, 2019
  • Henderson, NV

Lennar service and all is great. In my opinion the upgrades should be different. Why no money back when not using tiles or carpet. Why not more freedom for upgrades for kitchen. Material use is cheap. Why not full flooring and then place kitchen island. Etc etc. should be a possibility to get discounted on kitchen and pick own kitchen and store. All is made simple for builder. But maybe I am spoiled with how things get done in the Netherlands.

Lennar responded:
Hi Nikolaos, thank you for your comments about your new home. Your feedback about the products in your home is appreciated. If you would like us to review anything for you, please send an e-mail to us at corporatecustomercare@lennar.com.

Total Score 3


Quality 2

Trustworthiness 5

Value 3

Responsiveness 5

Lennar - Poor quality craftsmanship on a lot of the interior features.

  • Anonymous
  • Verified HomeBuyer
  • June 12, 2019
  • Thornton, CO

Poor quality craftsmanship on a lot of the interior features. The wood floor is a cheap quality and scratches or dents with no effort. Some of the cabinetry was poorly attached to begin with. We had a flood in our kitchen a month after moving in, because the dishwasher was improperly installed and now we need repairs to floor and cabinets. While we were well taken care of during the buying process by the sales team - we have been disenchanted with some of the response from Lennar's warranty and repair team. Thank God for a full year of warranty, because there's already a bunch of things ...

Lennar responded:
Thank you for your feedback about the craftsmanship in your home. If you will contact us with your address and outstanding items, we will be happy to review for you. Our email is corporatecustomercare@lennar.com.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

Should have looked at reviews before we bought

  • Anonymous
  • Verified HomeBuyer
  • June 06, 2019
  • Joliet, IL

Truthfully not happy with the workmanship on our new home. So many little things wrong that should have been fixed before we even did our final walkthrough. Doors with dents in them, the paint job was awful, it looks like a third grader built parts of the house. Shotty workmanship, Lennar will hire anyone to do the work. When you buy a brand new home you expect things to be NEW not already destroyed because workers are careless.

Lennar responded:
Thank you for sharing your feedback about your experience. Please feel free to email us at corporatecustomercare@lennar.com with your address and contact information, along with any additional details you’d like to share so we can look into it for you.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

The quality of work is questionable.

  • Carollyn Deidre J.
  • Verified HomeBuyer
  • June 11, 2026
  • Woodstock, GA

Not impressed with the quality of work. There is still on going construction and trash everywhere. Definitely not appealing when you are trying to sell homes.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Not impressed with quality

  • Travis A.
  • Verified HomeBuyer
  • June 04, 2026
  • St Augustine, FL

My upstairs floors squeak and are uneven with soft spots, grout is already coming out of tile, walls aren’t square. You guys didn’t put proper polymeric sand in pavers so I had to resand with proper sand and seal them myself . Already had an issue with irrigation system running for over 6 hrs from valve getting stuck open. The backyard sod is fried and totally uneven. so many dead spots. No topsoil was put down. Directly laid on sand. They put the sod down directly on top of trash, plastic and water bottles that I’ve pulled from under the sod. You planted a huge red maple tree right up ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

New house

  • Anonymous
  • Verified HomeBuyer
  • May 30, 2026
  • Farmington, MN

Hard to get ahold of anyone. Financing team is very pushy.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Nadia

  • Nadia Nicole L.
  • Verified HomeBuyer
  • May 27, 2026
  • Ennis, TX

Overall experience was a little crazy. Communication was almost not a thing during the process unless I made contact first. Move in date kept getting pushed back further & further. When I finally moved in my home I started to notice small problems like when I take a shower the wall gets a little wet & the paint starts coming off the wall. Even on the ceiling the paint is coming off a little. The spiders are a problem being I am about to have a newborn inside the home. No street lights on my street & many others. My bestfriend was going to move here also but I advised her not too because I’ve ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Purchase at Espana

  • Humberto O.
  • Verified HomeBuyer
  • May 27, 2026
  • Indio, CA

Overall, I am very grateful to have completed the purchase process and moved into my home. However, the overall experience during the transaction was stressful and felt unnecessarily prolonged at times. The process often seemed unorganized, particularly when it came to completing and coordinating paperwork with the senior loan processor. Communication regarding required documents and signing timelines was frustrating, as many requests felt extremely last-minute and time sensitive. I felt that we did a good job submitting the required documents promptly whenever they were requested. ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

already built, no experience with them

  • Carole Janice H.
  • Verified HomeBuyer
  • May 16, 2026
  • Lancaster, SC

Make sure you look the house over.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Owner - Rick

  • Richard L.
  • Verified HomeBuyer
  • May 13, 2026
  • Palm Bay, FL

The virtual closing was a disaster and if we could have pulled out of the deal we would have. The communication with the agent Michael Berrons ( not sure of the spelling because he never gave us a business card) was n on existent! He was not there for the closing and never even acknowledged us after the initial signing. I highly recommend that you have an in person closing for buyer in the 55+ communities. We like the house but the communication after the sale is non existent! Lennar could get recommendations if they spent a little more time on follow-up after the sale. A list of what ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Not that great

  • Anthony B.
  • Verified HomeBuyer
  • May 13, 2026
  • Summerville, SC

The hole buying the house was a big joke I would not do it again

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Lennar Review

  • Gary F.
  • Verified HomeBuyer
  • May 10, 2026
  • Crosby, TX

Just an average overall experience

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Mixed feelings

  • Anonymous
  • Verified HomeBuyer
  • April 30, 2026
  • Spokane Valley, WA

My experience with Lennar has been mixed, but the negatives ultimately outweigh the positives. To start, the home buying process was easy and streamlined, which is one of the few highlights. However, I strongly recommend using a third-party lender, as Lennar sells your mortgage off and better options are often available elsewhere. Where things fall apart is in the quality of the build. It’s very clear that corners are cut to keep homes “affordable.” I was even told directly that if something is only recommended by code, they won’t do it only what is absolutely required. There have ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

So so

  • Dhruti P.
  • Verified HomeBuyer
  • April 29, 2026
  • Elgin, IL

Rushing for closing without proper completion of home surroundings like drive way, backyard, very late response after closing like take it and go.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

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