Lennar Reviews

Had a terrible communication with loan process and now having a terrible time getting issues under warranty taken care of.

Lennar tries to build the homes too fast so this affects the quality of the workmanship. Creates a lot of warranty issues and rework. I have the worst ceiling I have ever seen with drywall issues. Once you close on the house they forget about you and take forever to finish uncompleted items. You become a low priority and they move on to building other houses. Very frustrating. Have to keep calling and keep getting put off with excuses. Construction managers only care about finishing the house and moving on to the next one. Why do they rush the closing when the house is not finished.

We have been dealing with all type of situations in this house. From poor materials to inefficient service to solve the issues. We have been calling and asking for the issues to be resolved over and over without any success. It’s been 2 month were the house can’t be rented and we are at revenue loss. Without counting the several expenses we have incur since we don’t live in USA.

Homeowners are doing their part of maintaining their properties. However, LANNAR is lacking on their part. Overgrown grass and weed make it difficult to use the sidewalks. In addition, to getting bit by animals or reptiles in the Overgrown grass and crap grass.

So, there were multiple cracks on the masonry of our Lanai, it was hard to ignore. The construction manager kept saying it was within code. We had to put up quite the fuss, including consulting a lawyer to get them to fix the cracked Lanai on our supposed new house. Since moving in, one of our house numbers fell off. 3 out of the 4 house numbers were glued on instead of being nailed down. It's still not fixed. First, we needed to put in a service request online. Then we had to set up a virtual appointment to show them the issue ( only available during weekdays during work hours mind you) and then will need to schedule the actual appointment to get the work done. So yeah, they don't make it easy to get help to fix their mistakes. ... More

The whole Lennar team was bad and was not responsive to any of our problems all the materials they use are cheap it’s problem after problem

Lennar rushed to close on the property. They scheduled 5 walk throughs at the same time with the same person. Units were lacking appliances, closet doors, garage doors and garage floor coating. The fit and finish represents a rushed build. It’s a month and a half later and unit is not complete.

Lenders I worked with, (Jami in financing), rude and unprofessional. Building manager, (Tyler), (Natures Trail), makes promises that doesn't t come to fruition and loses key to home to my front door. Staff overall friendly, but once locked in, completely fade to 0. If Lennar wants to beat the competition, they should train their staff to be there for the customers even after the closing date.

The subdivision has been left a mess with uncompleted sidewalk, poor workmanship, incomplete drainage facilities, incomplete common areas, construction debris and trash everywhere.

The sales and finance teams are awesome. The warranty team has been good to work with. The overall construction, workmanship, oversight and quality are absolutely terrible. The trade workers have no regard for the way they perform their jobs. When the home was completed and turned over to me it was a disgrace. Please take some pride in what you do and give people a home they can be proud of from day one.

I didn’t care for the experience Lennar had to offer, from loan approval to buying. You guys talk a big talk to get us in, but I didn’t care for the final product, I’m not one to complain because I know how to fix anything. But truly Lennar if I could say sux, I would but I just can’t. Anyhoo, I will not recommend anyone to go through this experience said to say, I mean just ask my wife she has it all written down, all of Lennar’s mistakes

Dishonest sales practices. Issues with the home since moving in and no responses from Lennar.

-A large pattern of sod was stolen from our backyard the day of or right before closing and took a month to be replaced. -The wrong addressed deadbolt was installed on our front door so we couldn't properly secure our home until they got the right address. Took a week. -Cracked/loose fitting water meter box. Was told it’d be fixed after the blue tape walk, never fixed or communicated to about being fixed after closing -Along with the sod being stolen, a lightbulb was also taken from the front yard, leading me to believe the builders took it from my property to put elsewhere. Was told it’d be replaced, never was. -The customer care representative for Lennar was extremely strict about what day and what time we could have a 3rd party inspection. Okay, well when I asked to switch the day or at least the time due to work not being flexible I was told it’s impossible. A few days before the inspection, we woke up to an email that due to the weather the inspection had to be moved. So they were not flexible with me at all but I was expected to all of a sudden be flexible with them. Not professional. The list goes on. At the end of the day, I am happy with my home, but it has not been a fun or enjoyable experience. ... More

It is useless to have a preclosing walk thru no Lennar rep cares.

Very bad can't get anyone who cares to fix major problems

We identified several issues during construction and Lennar was largely non-responsive. We closed with a tear in the carpet of one bedroom. It took 7 weeks for them to correct the issue. Once they finally came to fix it!, It took approximately 2 hours. We had similar experience with other issues.

The sales manager was very hostile to me and showed zero human feeling to any challenges that the buyer has. His goal was just to get the property sold at the end of the month to preserve his bonus. This is the most inhuman treatment I have ever had from a seller of a home and I expected Lennar to do better.

Many call backs as workers are rushed. An amenity that was installed in other units was not installed in mine. Still unresolved.

We had issues with our walkthroughs and continue to have issues almost 2 months after closing. Each walkthrough, construction issues were not addressed and more issues were created due to sloppy workmanship. We had a confrontation with the construction supervisor, Rob, and then he called the salesperson, Allen, while we were in the office to yell and cuss him out for allowing us into the home that we had already put money down. A crack in our kitchen cabinet was addressed multiple times and the same crack continues to come back because it was somehow caulked rather than replacing the cabinet. After closing, we put in a work order to have the cabinet replaced, the cabinet vendor came out not prepared and we continue to wait for a response. After closing, we discovered a crack in the granite countertop, that our customer service rep, Alex stated is not covered under the warranty. We let him know that we had not even moved into the house so there was no way we created that damage. He took a look at the crack and said it didn't look like there was negligence our part because of the odd place the crack was in. He would have to speak with his supervisor, but we have not heard anything back. ... More

Very courteous repair staff. polite and courteous real estate agents. Very poor workmanship. Tried but did not resolve the major issue such as cold area in house. Draft is coming in bathroom and dining area. Sulphur smell's in one closet. Garage door is making noise. door bell is not working. Driveway is falling apart. Comparing to KHOV house, it seems very poor workmanship and low quality material.

Build Quality is a 2/10, and that’s being generous. They cut corners and use the cheapest options available. Communication is often short and their staff will not give you a concrete answer about any issues. The contractors leave out a lot of trash, food, and building materials, and when it blows into your yard or property area, they do not care and do not clean it up. The sod/grass they gave our entire community was dead upon arrival and it took them over a month to deliver it when it was supposed to be delivered 5-12 days after closing. Our home was not cleaned prior to our arrival; it had construction dust everywhere, sticky spots all over the floor, and stains in our carpet. These homes are way over priced for the quality they provide. Lennar also tried to deny me my right to a second inspection until my realtor fought with them and showed them the law. If you can, pick anyone other than Lennar! ... More

Had a really bad experience, the sales person lie to us, was misleading and overall the experience was awful. The materials are cheap and the work is fast done, the pain the workmanship is poorly done and fast way done, when you are paying almost a half of million for your home you expect to be done properly, just very disappointed and will not recommend it to anyone not even my worst enemy

Can’t believe Lennar would want me to reiterate the nightmare of an experience home buying at Willow Springs has been. Fraudulent actions on so many levels, and a home that has had numerous issues within the first week of moving in. Non responsive customer service department. Love the location, but absolutely shocked at the multitude of issues upon move in, and the fact that they are still unresolved six weeks later!

Was promised to have a meeting with the warranty guy and that never happened.

Make sure to check everything before closing. They will rush you saying you will miss the closing by promising we will do it later. After closing, they will change it saying you have to reach out to warranty team. This is ridiculous. Hvac switches are interchanged, light dome is missing. Backyard landscaping screwed up. Lot more to say.. Sales person involve in everything and when you say something is not right, the response is let construction team handles it. Shame!!