Lennar Reviews

horrible customer service

A lot of little details were left undone just to push the sale. Plants were dead not enough mulch irrigation heads messed up water bill has been high because of lack of repair. A/C unit went out in 3 months.

Not the home buying experience I wanted. Disappointed.

My wife and I purchased a home from Lennar back in October 2019. And we wished we would of done more research. We love our townhome. But it seems lennar utilizes inexpensive and low quality materials.

Communication is key for me and my wife esp while we were deployed overseas trying to purchase our home. We never got that even if it was just to tell us you guys were working it for us. I guess we just expected a lot more with our first time buying a house

There warranty is a joke

The home Lennar delivered to me and my family was full of issues - and still is - and their people seem not to care.

Sales Team was great, transparent and enthusiastic through out the purchase process. However, construction team (Kyle) was pathetic and unprofessional. Issues from first walk through are still open even after 4.5 months from closing! Hundreds of follow-ups needed to get issues fixed whatever are fixed till date. Have the records of all calls and messages sent to Construction Engineer Kyle. He has stopped answering calls too for 1.5+ months now. Kyle has behaved unprofessionally on multiple occasions (f* words to Lennar for his high workload, not returning calls/messages, not appearing at home for issue fixing even after fixing the date etc.). Very minor issue requiring literally 5mins of attention (e.g. caulking around sink faucet) were kept open for months and needed dozens of follow-ups to get those fixed. Still, few issues from closing sheet are open after 4.5 months since closing! Very frustrating!! Feel free to contact me for any specific details on any statement written here. ... More

I had issues and haven’t fully enjoyed my new home.

The sales people were great. The workers were good. The quality of the materials was poor and very cheap. Examples are faucets looked the same ones in the Home Depot washrooms; the bathroom showers were flimsy and vibrated when you opened and closed the doors.

Construction Managers are unresponsive

I believe that the actual foreman, Luke, whom I dealt with was not the initial lead for my home. He (and Kelly in the sales office) was a pleasure to work with and they were both very attentive with any matter I brought to their attention. Once I moved in, I noticed the quality of the build was not the “Lennar” quality I’ve come to expect from the homes my friends built with Lennar in Texas. Some of the issues I encountered are how loose my carpet is upstairs that I almost trip because of it, gaping 15 inch X 15 inch hole hidden behind my refrigerator that I only saw after we had a bad thunderstorm and checked all my outlets after power had been restored, touch up paint specs all over my floors, counters, light fixtures, etc. Anyhow, it’s not what I’ve come to expect after my own experience. Your warranty guy, David I believe, is no pleasure to deal with either. ... More

Sales people are not professional.

Follow up on issues , craftsmanship and the ability to live up to what they say falls short. Never again !!

Very basic cheap construction. Things that should be included are upgrades or not offered. Carelessness on several items in the home. No padding under carpet and can fell rocks where the carpet was laid down. Changes made during building of the home that buyer not made aware of. However I do like the community that I live in.

Better quality materials and more detail finish. It should not be the buyer to search for defects that where trust comes in .

Lennar is not responsive after the sale. You will have issues as no house is perfect even custom built houses. But you will have issues getting Lennar to respond to your issues within your year warranty period. If you buy Lennar do not close until your issues are taken care of.

House is still not finished. Workmanship is shorty. Repairs are not even scheduled timely and rarely completed when scheduled

To begin with, we picked the house and lot so not a spec home. We were told we had time to add options so the day after signing we asked to add a laundry sink but was told we were too late for this request. Same thing for laundry cabinets! I blame this on the on-site agent giving wrong info. Apparently once you sign, you can’t make any changes so know what you want beforehand. Our house had a roof and almost to drywall before we had a single meeting with construction manager. I made them pause until we had a predrywall inspection done. It was given to the construction manager right afterwards and we asked to confirm receipt. A week later we have drywall now. So after MANY calls, emails, texts, he finally said he “completed” all the items on the report. Come to find out 2 months later, he admitted he never did anything with the report. Lennar’s way of fixing this situation was to give us our money back for the inspection. This did not make the displaced trusses or framing issues right!! After the final inspection, he said he would take care of everything on that report. We get to a week before closing and none of it was done so he had to delay our celebration meeting to 3 days before closing, which still a ton of items to be fixed. He asked if we were going to do a final walk which originally we did not have time for before closing but glad we made time because he did nothing on the list at that point. They scrambled to get them done before we recorded but did not. In hindsight we should have delayed closing!! He was the worst project manager and took zero ownership for his mistakes. Not sure how he still has a job!! Once we finally moved in, we found out our microwave did not work. Lights came on and seemed like it worked until you tried to heat something up. They made us go through appliance company to get fixed instead of taking care of it themselves. So for 2 months we did not have a working microwave. In short, I think a different construction manager would have made this experience better but Lennar should have taken some responsibility for his mistakes as he is an employee and representative of Lennar. ... More

We closed on our house in September and there is still items from our walkthrough that have not been corrected. Lennar doesn’t care about us as customers AFTER we sign on the dotted line! The workers that they have working for them are horrible and do horrible work! Moving here from Atlanta, we always heard good things about Lennar but from this experience we will never buy a Lennar home again. We are active duty military and shared our experience with fellow service members as well.

I'm having issues with my vynal siding and can't get a call back to get the issue fixed. I'm also having draining issues I can't get a call back to fix.

Lennar uses 100s of contractors, so there is no accountability for work that will require follow-up once you actually own your home. The walls are thin and provide no sound proofing, this includes the thin aluminum windows that seep air/moisture. They use matte paint throughout, even in the kitchen and bathrooms. "Upgraded Cabinets" means they are white in color- they are made of soft wood that will show even slight dings from regular use. The bathtubs are made of plastic and carpet will look worn and tired after less than 6m, even if you do not have pets or children. However, I live in a beautiful home and cost was based on the desired location. ... More

Sales experience was great. The construction managers have been horrible, do not do what they say they are going to do and have zero follow up, I have over 15 hollow tiles in my house that I’ve been trying to get fixed for almost 6 months. I’m still missing parts to my cabinets. Worst construction management team I have ever dealt with.

We were excited to be buying a brand new home in a great community. We trusted our construction manager that they were resolve issues and unfortunately we are now five months later and still battling to have items fixed. Do not trust them and get everything in writing.

The sales team and the builder were amazing. I have had very terrible experience with customer service. My doorbell stopped working and it took 2 months before I could get it fixed. I have outstanding repair work, and I have had 2 no call no shows and last time a Manager actually stopped by and promised things will be resolved quickly. I have not heard anything. Part of my door was broken before moving in. It is still broken and no one has come to fix it. Overall, the customer service team are unreliable and don't particularly care about the customer. This aspect has been a terrible and frustrating experience. ... More