Lennar Reviews

After you close on your home, the warranty repairs never end!! The quality is horrible!

Lennar was on a strict schedule. They had hoped to complete the transaction by the end of November due to quarter closing. On the day of closing several things were not completed but due to Lennars reputation and buying experience I closed despite an uneasy feeling. I wish I had gone with my gut feeling. The warrantee experience has been terrible. We are almost at two months from closing and several things are yet to be address. We have tenants that are not happy as well. I have scheduled multiple appointments after coordinating with tenants that were cancelled without any notice. Why I am going through a warrantee process when the task were never initially completed is beyond me. I would like to more Lennar properties in the future but now I am second thoughts. I would appreciate if you can look into this matter. ... More

I will never recommend or purchase another home from this company. These people are a joke unresponsive poor workmanship failure to perform repair, show up without materials. I had to remove my own tub and replace it because they failed to do that. Remove my own cracked tile and replace them, I would never recommend you to build a dog kennel for me or do anyone else

The house was delayed 3+ months with no satisfactory explanation. We scheduled closing, all processes started and then Lennar moved closing without notifying me. I learned through my insurance agent who got an email to hold the insurance policy. We didn't have CO until the morning of closing. Final walk through never happened, I signed things online for the sake of closing on this house. The sales team, construction and warranty team were so disconnected, it's unreal. Quality and especially craftsmanship, horrible for Lennar brand name. A handyman would do better and take more pride in their work. I've bought 7 homes, this is my first and last with Lennar. ... More

Slow response to service requests

Lennar does not care about the home buyer. Everything they do is based on what is good for them. Construction issues that should have been fixed were just covered up. Floors slope, doors don't close, holes not patched. They talk a good game but don't come through on anything. We've waited nearly 2 months to get items fixed, including a leaky shower that will cause more damage. There is no one who respond to requests. The "client service" person has disappeared.

We had issues with the salesperson reaching out and coordinating with our realtor. He did keep us up to date on the progress of our house, which was nice. Upon coming in we had power pulled during the final walkthrough and the construction manager told us it was the electrical company’s fault. Turns out it was his fault for not paying to have the post replaced after it was hit by their landscaper. Got straight lied too and the electrical company informed us he called when it happened but never submitted payment to them for a replacement. Then called the night before panicking because it hadn’t been replaced. So our closing got pushed back 2 days on a cross country move due to them. The caulk around the floorboards looks terrible. Not like a new person did it, like a 5 year old did it. The paint literally wipes off the wall. They tote a high amount of return customers but I cannot figure out how. If I just had a terrible experience or they really inflate their numbers. ... More

I'd love to share photos of the subpar workmanship throughout the entire home. From cracked drywall and ceilings, uneven and poorly installed crown moldings and baseboards, sloppy painting, unfinished lanai patio and concrete areas, cracked garage floors, doors installed incorrectly, missing towel and toilet paper holders, chipped tiles, and the list goes on and on. Check your included options on your contracts and make sure you get everything on that list before you close. This will be my first and last Lennar home. Lesson learned!!!

This was my second time buying with Lennar, and I was very disappointed. My first property/purchase was very smooth and good quality, but this time around things were subpar. I understand that construction has become more difficult since the pandemic due to supply chain issues, but the quality of the work doesn't also have to suffer. There were many careless errors that happened during the construction process; it was obvious that very little care was taken by the construction team. The number of issues noted during the walkthroughs was very high and very disappointing. I did not get the keys until almost 3 weeks after closing due to the construction team addressing some of the issues noted but almost half of the issues still remain. Furthermore, I was also disappointed by the buying process. My sales agent was only responsive when it was convenient for him; when I had questions or concerns that weren't urgent, he ignored me. The closing process was also a debacle. Lennar title and the construction manager did a horrible job of obtaining the Certificate of Occupancy. The title company should not have scheduled closing prior to obtaining it since we could not close without it. Since there was a delay in obtaining the Certificate of Occupancy, the closing had to be postponed several times. Once we finally had the certificate, Lennar title obligated myself and my co-signer to complete the closing in a very short timeframe and on very short notice. It was a very stressful process buying with Lennar, and I don't think I will continue to recommend Lennar like I used to. ... More

The quality of our home is less than satisfactory. It seems Lennar chooses to use too many inexperienced craftsmen and ultimately cannot deliver the quality of home you pay for. Finish work is definitely an area where they need to use more experienced craftsmen. Drywall finish, trim, painters, tile and cabinetry installation are all areas that NEED better QC focus, And Caulking cannot be the answer to every crack and crevice. The paint used is just contractor grade and any little bump or touch leaves a mark than cannot be wiped off or out. Nice looking homes and good layout/designs - just wish Lennar would improve the Quality of their work and you got what you paid for. ... More

The entire home buying process with Lennar was just one headache after the next. Their sales team cannot communicate anything to you in a timely manner, causing delays and missing out on lots that are for sale. Lennar Mortgage is a joke and a waste of time. I initially was working with them for buying my new home, but they dropped the ball multiple times, gave out our confidential information to the wrong people more than once, and took weeks to respond back to anything causing us to find a new mortgage lender 30 days from closing. The build quality of Lennar is subpar at best...they cut corners on everything they possibly can and refuse to fix issues. The overall quality leaves alot to be desired given the price they are selling houses for. They installed water heaters outside of the houses in the Cooper's Bluff community, and they all froze the first time temperatures dropped...yet Lennar won't warranty frozen/broken pipes or install the insulated pipe covers for the water heaters to prevent frozen pipes. Not one window or door frame are square and nearly every wall is uneven. Overall I would stay away from Lennar at all costs and go with a different builder who actually shows some sort of pride in the product they are producing for people to buy. ... More

Let’s start with the delay in finishing the home because Lennar prioritized homes financed in house, thus causing my interest rate to rise. Then when closing happened the house was no where ready for move in and it was filthy. The dish washer wasn’t even plugged in. We had a crushed sewer pipe, there spots still missing paint almost 2 months later, yard had construction debris in it. The general inattentive attitude and the condescending response from employees, for example the fan in the living room was shaking and squeaking, when we brought this up the electrician he said “well it’s not a Ferrari”. The warranty department is hit or miss, I either get a super attentive assistant or one the takes multiple inquiries to get any movement. I will not be recommending Lennar to anyone that asks. ... More

Holes and divets were found all over the house in the door frames, flooring ,and baseboards. These were pointed out during our first walk thru andmost were not fixed by the final walk thru. Paint drips were found all over the house.. on floors, walls, and doors. This was not corrected. Wood floor is just planks about an inch thick. Shower heads were cheap looking and there were no towel bars, hooks, or toilet paper holders installed in any bathrooms. Master bath shower and second bathroom should have had decorative tile accent; it did not. We were told they ran out. Very disappointed especially when on our final walk thru a Lennar representative that was present told us that these imperfections should be expected in a new house. For the money we paid for our new home we certainly didn't get our moneys worth considering how much we need to spend to correct all of the imperfections and missing upgrades. ... More

First walk-through inside and secund not finished, dishwasher sinse November 30 not install, is January 17, front door entrance no weather strip doesn't lock correctly, bedrooms doors unlevel and 20 more issues. Please come en see.

I would advise them to make sure issues were completed prior to signing on the dotted line. This is my third Lennar home and worst customer service experience thus far. Overall workmanship in house is good. Service after the sale and attention to needs has ruined this experience for me.

It’s all peaches and cream during the initial buying process. You get the sales pitch. You view the model homes. They are meticulous from ceiling to floor. You choose your home. The build begins. 5 months later your new home is ready to view for the first time. The New Home Orientation begins. The excitement builds. You arrive to see your driveway ripped up. Roof unfinished. Nothing mechanical working in the home. A/C. Hot water. Thermostat missing. 100 degrees inside. I could go on but it’s been exhausting reliving that day. Lennar blew it on making a great first impression. It’s been over 2 months and there’s still deficiencies waiting to get addressed. Lennar….do it right the first time…would be a building philosophy to adhere to. I thought my issues were a one of however mine are just added to the pile as many other residents have the same or worse. We’re trying hard to keep calm, carry on and be positive. Life’s too short to worry. Lennar don’t give a darn once they have your cash. I’ve sent 2 other reviews to Lennar as glowing as this one. I’ve yet to hear from anyone from that Company. ... More

The house finishes and detailing are beyond mediocre. Then the response is slow and disorganized. It becomes a full time for the buyers to get the support to fix the issues we have.

We are very disappointed in the quality of workmanship and the quality of materials and appliances used. We moved in six weeks ago and have had dozens of issues with defective appliances, broken items, missing mirrors, cabinets & other items. The response time has been very bad and we feel like we have been forgotten

I was so excited to buy a Lennar home! The process started out alright, but slowly went down-hill. The communication from the salesperson was lacking. The lady in the title office was rude. Then when I had my so called”walk-through” everything got worse. My house was not completed and the work that was done-especially in some areas was so shoddy. Very poor workmanship throughout the home. I’ve been in this “construction zone” for almost two months-Lennar is very slow at trying to make things right. They have fixed/finished some things, but now it feels like I’m being ignored. Even sending emails to company presidents falls on deaf ears. So very sad. This is supposed to be my last home-I’m retired and I can’t enjoy my home because of the poor quality of work that Lennar did and continues to do. Please don’t buy a home from Lennar-the stress is not worth it. ... More

What would I like other homebuyers to know about our experience... remove any emotion for the initial decision-making process and talk to the people that currently live in the development that you are looking at. If we would have done that, we probably would not have purchased the house that we did. Multiple people in our community have experienced or are experiencing what we are going through with the lack of workmanship, pride in their product, and responsiveness to issues. This was evident with the lack of communication and responsiveness through the building process, not having corrected any of the issues identified before closing, and lack of follow up after submitting repair tickets. ... More

Very shoddy workmanship. Many problems. No response

Overall, the building experience was very unprofessional and done with poor quality. There were several damages on the bathtub, refrigerator, dirt that was not cleaned, almost all kitchen cabinet doors were damaged and poorly repainted. There had to be constant pressure on them for it to be done correctly. Poor craftsmanship was present. They pushed that they be paid even when the unit was not ready.

The process of picking out and paying for the home was simple enough however the contact for using lennar mortgage and getting the unfinished work completed has been another story. Lennar pushes incentives to close quicker but did not use them, I ask to buy down the rate but all they did was 1/8 point leaving over $10k of incentive unused. The other item pushing the close was that the property was unfinished and I have yet to hear back on when it will be completed. Lennar needs to have better customer service!

The most horrible experience, I have purchased many new homes this by far was the worst.

Workmanship in every aspect poor quality. Poor response to the issues of the house before closing and after. Damage appliances were place in the house which Lennar has not taken care of. Exterior damage to appliances Frigidaire will not cover under the warranty