Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22031 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Quality of material and the appliances provided are very good.
- Jagadeesh B.
- Verified Homebuyer
- April 05, 2022
- Valencia, CA
Quality of material and the appliances provided are very good. Responsiveness to issues is very slow it almost took 2 months to address one issue out of 5 raised
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Responsible
- Ze Y.
- Verified Homebuyer
- April 05, 2022
- Durham, NC
The communication between Lennar sales team and construction team is very good. As an out of state buyer, I am satisfied with their service, especially the construction manager Tony Baine. I had experience with building my own house before, and understand how many small works to be done every stage of the construction. But Tony made me feel that he was the onsite manager only for my house when he actually have more than ten houses in progress at the same time. Appreciate your hard work, Tony, thank you so much!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Resolution of Issues
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Williamsburg, VA
When moving into any new home you identify little issues that need to be addressed as you live in the home. I have been pleased with Lennar's responsiveness. We love our new home and the neighborhood and amenities are great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Love the quality of workmanship!
- Zemin Z.
- Verified Homebuyer
- April 05, 2022
- Princeton, TX
Love the quality of workmanship!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible communication between sales and construction.
- Alan B.
- Verified Homebuyer
- April 05, 2022
- Punta Gorda, FL
Don't believe any closing dates or promises made that are not in writing. I understand the supply chain and labor issues but this sale, closing and quality of product received was the worst home buying experience that I've ever had and I've had more than a few.
Lennar responded:
Hi Alan, thank you for taking time to share a review. We are both sorry and disappointed to hear about the poor communication you received and the frustrations this must have caused. In the future, if there are any items that need attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Great home, bad experience
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Winter Garden, FL
We closed on our Lennar home recently. We are happy with our lot selection, home size, finishes, and price paid. Karly was excellent to work with in regards to new home orientation. However our trust was broken the entire time due to poor communication by many other working for Lennar, and false expectations cost us thousands of dollars in temporary housing. Given the supply and labor issues being faced in the industry, delays are understandable. However, setting realistic expectations would have been appreciated. Emails either went unanswered, answered late, or arrived with vague ...
Lennar responded:
Hi, thank you for sharing this review. We appreciate your feedback and would like to apologize for the poor service and communication you received during the construction of your new home. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 3
Lennar - Everything went smooth start to finish
- Sheri D.
- Verified Homebuyer
- April 05, 2022
- North Las Vegas, NV
Everything went smooth start to finish
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disappointing
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Rogers, MN
Delay is build may be common for builder, but that cost buyer a higher mortgage rate. That is not it, if house is closed with pending lawn work money to be deposited to escrow is buyer responsibility if buyer don't go with builder recommended lender, so kind of CHEAP trap.
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the poor experience you had to face, including the delays during construction. Please let us know if there is ever anything we can do to help. We can be reached directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Our rep was great
- Jonathan R.
- Verified Homebuyer
- April 05, 2022
- Indianapolis, IN
Our sales rep TK was awesome and really made it a smooth process. They have been responsive with messages pertaining to issues we have brought up but there are things that still remain that were supposed to be fixed or cleaned that have not been. I will say that the quality of the finish work was not very good. Also the paint they use is terrible quality.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 4
Lennar - Its was a good experience buying lennar home with minor hiccups.
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Saratoga Springs, UT
Its was a good experience buying lennar home with minor hiccups.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Every aspect of the purchase went very smoothly.
- Larry H.
- Verified Homebuyer
- April 05, 2022
- Bulverde, TX
Every aspect of the purchase went very smoothly. I would recommend that you have your own real estate agent as we did. Makes the process very easy.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quick and efficient delivery.
- Anonymous
- Verified Homebuyer
- April 05, 2022
- Aurora, CO
True to the delivery date.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
The people
- James S.
- Verified Homebuyer
- April 05, 2022
- Ennis, TX
Each person we have work with has been outstanding
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - The sales team constantly kept us informed on the progress of
- Joseph C.
- Verified Homebuyer
- April 05, 2022
- Plumsted Township, NJ
The sales team constantly kept us informed on the progress of our new construction. The promised deliver date was on target.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Finishing details
- Leopoldo A.
- Verified Homebuyer
- April 05, 2022
- Jarrell, TX
Several problems with new home leaking kitchen sink broken flooring, Outside the home retaining walls falling down, And other small issues but my biggest concern was that very little to no follow up and updates on the process of getting things fixed.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 2
Customer Service is Top Notch
- Kelly J.
- Verified Homebuyer
- April 05, 2022
- San Antonio, TX
I have placed in requests for things to be fixed and customer service has been quick to respond. Couldn't be happier.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very helpful and informative throughout the process
- Scott S.
- Verified Homebuyer
- April 05, 2022
- Rockford, MN
Straightforward pricing - on time with completion - very thorough on expectations.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Olufunsho was a good sales person.
- Vasanthi S.
- Verified Homebuyer
- April 05, 2022
- Lakewood Ranch, FL
Olufunsho was a good sales person. Fernando, the construction manager was helpful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Very good floor plan
- William S.
- Verified Homebuyer
- April 05, 2022
- Fayetteville, GA
Overall good quality workmanship and location
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Home Consultant
- Shayne W.
- Verified Homebuyer
- April 05, 2022
- Punta Gorda, FL
KD was always available to answer questions via phone call, email and text. My wife and I have invested in three homes in the past few years and this has clearly the best experience we've had!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The sales staff was very helpful and responsive to my questions
- The B.
- Verified Homebuyer
- April 05, 2022
- McMinnville, OR
The sales staff was very helpful and responsive to my questions
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Always answered questions quickly
- Andrew P.
- Verified Homebuyer
- April 05, 2022
- Apollo Beach, FL
Overall a great experience!! A few hiccups with production delays.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
They respond quickly to any request
- Cheryl K.
- Verified Homebuyer
- April 05, 2022
- Magnolia, TX
They respond quickly to any request
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good job
- Kevin N.
- Verified Homebuyer
- April 05, 2022
- Fort Myers, FL
Everything good and perfect
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Brandon project Manager
- Donna R.
- Verified Homebuyer
- April 05, 2022
- Henderson, NV
Lennar employees were helpful and courteous, however the tradespeople they use make their jobs difficult. Too many repairs and redos were required. The average quality of work for the price of the home was not there. My guest room had to be repainted and taped, the backsplash in the kitchen redone and the siding glass door had to be replaced just to name a few.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
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