Lennar Reviews

Lennar builds a poor quality home.

It’s unfortunate I sold my home prior to closing with Lennar - otherwise I would have never bought and built with Lennar. If you’re interested in spending your money that follows absolutely none of their core values - be my guest. If your are interested in sub-par quality and a horrible customer service this is the builder for you.

Confusion about close dates resulted in lost $$, lost items, lost sanity and lost time. Would not recommend to people we like.

I wish I have better review

I closed escrow in July 2021. I expected quality for the price of the house and for having Lennar as the builder. But staying in the house for few months now brought me a lot of disappointments. The granite in our kitchen countertop absorbs water and now stained with oil after it was claimed to be sealed by Brandon from quality control dept., and even after I sealed it before use. I spoke to Brandon about the issue, and I was told that it will be adressed, but I have not heard anything yet until now. Brandon said that maybe because the granite has been stored for a long period of time before it was used is the reason why it absorbs water easily and is already stained. But I don’t think that there is any excuse for not assuring the quality of anything before putting everything together in this house. The shelves and brackets in master’s closet also fell apart after we hanged clothes. As per Brandon, there should only be maximum weight to be placed, which was never mentioned ever. And I don’t think that good quality will break easily. I wish IBrandon said that it is how they make standard closet and I can always upgrade using another company if I want a better quality. Too bad, I thought Lennar has the quality I was looking for. For the repaint and drywall touch ups, I was scheduled for a certain day and when I was making sure to get it done by the scheduled date, Adrianne from builder’s choice snapped at me and told me that I am not the only client. Then the appointment should be more than a day and was managed prior, for me to plan my days as well. Now, for the repaint of my front door and doorstep, the door should have been painted entirely, but it appears that there is no touch up in the bottom area. which is very obvious and frustrating to look at. and for the doorstep, the paint dripped underneath, and now stained the stucko. Which i need to call quality again for. In my backyard, the planter looks weird. It wasn’t straight all the way and the sprinkler switch is the in the middle of nowhere. Brandon said that it was how it was disigned and approved by the builder. Which is confusing because both of my neighbors doesn’t have a planter. Anyway, I got the planter corrected on my own since quality dept will not do it for me in order to show quality. ... More

I was originally told my closing would be June 8th when I put a contract on the house. Almost every other week my closing kept being put out. There would actually be weeks gone buy that no construction work was done on my house. I finally closed on July 23rd. This was an extreme inconvenience because I had sold my house and had to stay in a motel. I have numerous text messages in my phone to verify the above information. Also the landscaping is terrible. I pointed it out to the Lennar agent and at walk through. I did a work order on it and was told that landscaping is no covered. You can barely walk on my sod and it has sunken drastically since I have taken possession of my home. ... More

Loan processor asked for the same docs over and over again. The worst materials used. I’m still having issues and currently I’m without heating and AC.

I had a great experience with our Lennar realtor but unfortunately did not have a good experience with the loan officer we used by Lennar. We do love our house and understand things happen while building BUT Lennar should do a better job with communicating. We have been contacting them for months to have our block wall fixed (which is detached from the wall and is becoming a hazard) and we’re promised the company would call…months later nothing still. We have had to put in two orders to get it fixed and text the manager in charge and have not received a response. The lack of communication with this company is pretty disappointing. ... More

Lennar doesn't seem to care after the purchase.

Since moving into my second Lennar home, I have lost all confidence in your workmanship and follow-up to building deficiencies. It took about six weeks to finally get a dishwasher that worked after being given a model that was no longer even sold by GE and they couldn’t find a replacement part; I’ve had multiple doors actually falling off because the screws used are too small (I’m afraid to let my 8 year old near them in fear of them falling on her head!) and these are still unrepaired (4 months and still waiting). The one bright light has been your head maintenance person, who has gone well beyond her responsibilities to correct the many defects. There are many more things I could report, but I have lost faith in your ability to follow-up on things. ... More

Quality is bad and once you move in they won't fix any issue. My floor is literally wavy and they don't fix it.

Bad material's constructions, bad customer service

Not a fan. Did not deliver on time, poor job management, many failed inspections. Not the experience I had hoped for from a reputable builder. Subs unreliable and poor workmanship.

My experience was very stressful from beginning to end.

I am so disappointed in the customer service that has been provided to us after closing. I wish I had done my research on Lennar prior to buying a home. I would have never purchased a Lennar home if I knew what I know now. The number of lawsuits, poor reviews, and complaints is just mind blowing to me, but I am experiencing first hand why. We continue to have promises broken by Lennar employees, tickets that are never followed up on, and issues that continue to not get fixed. It is clear that new construction homes are a priority over those who have already given their money to Lennar. I will never recommend Lennar to anyone. ... More

Document everything with Lennar. Communication through email or text message so you have something in writing. Only reason there are two stars is because my realtor was awesome and the Builder Rusty is absolutely amazing.

When I first toured the townhomes I was very impressed. My mom has a Lennar home in Reno and it was a very well built home. One of the first things I was told when I started asking questions was that I would be able to put AC in my townhome once I took possession of it. Well that is not the case. The Lennar board of directors said no middle units only end units can get it and now the current board is saying no to middle units as well. Many of us feel like we were lied to about this. 2nd the home was WAYYYYYY over priced and when the appraisal came in 41K under asking Lennar told me to either wait 2 weeks for another appraisal, put up the cash or walk away. I had no choice because my house was sold to put up the cash or I’d be homeless with 2 cats. I told them to lower the price and they said no they would just love on to the next person on the list. Then the workmanship on this place is sub par. Flooring was buckling the day I moved in, the gate was breaking, daylight coming though my front door, vinyl was torn and used glue to “fix” it, exterior paint was poorly done with lots of white spots all over the community, caulking used to “fix” spots outside and in the corners of the drywall. It’s been 3 months since I moved in and my front door still hasn’t been fixed even though I brought it up on my walk through. ... More

It’s only been a few months and every day I find something else that was done wrong. The paint job looks like it was done by a blind person or someone who didn’t care. The bench in the primary bathroom is unusable and a host of other issues. I could not in good faith recommend a builder who would release a $400k+ home as if it was an auction as is house. Shame on Lennar!!!

If Lennar was the last builder on the planet, I was still not recommend them.

Sales and Title was great but the build was not and turnover of the home was horrible.. Had I not personally been involved and physically called vendors over to my house I would not have closed on my Closing Date. Project management and Customer Service from the Project Management team was horrible.

Unfortunately, the emphasis on quickly building homes and making profits, has impacted the quality of the workmanship and the customer experience. This has also caused long standing repair items to be unaddressed after moving in to the property, which negatively impacts the customer experience.

The quality of the work and materials are subpar at best. The walls aren't flat making it difficult to hang pictures and some areas have large visible bulges most noticeable where there is plumbing. HVAC system was installed as if someone fired it out of a cannon, particularly where the glue was used to seal around insulation and duct work. Baseboard is wavy and concaves over large areas. Nothing gets resolved in a timely manner or at a time that's convenient in terms of warranty work. Overall very disappointing.

I would never buy another home built by Lennar

Very disappointed in the quality Of service. Everyone at Lennar is quick to tell you we will help but is far from assisting. It’s sort of a joke for the money spent. My family has numerous unresolved issues and the company is complete disappointment.

Over promise and under deliver. Poor response to issues.