Lennar Reviews

Everyone in this process has been amazing. However the 2 areas identified above were less than helpful. Loan Process: Slow response on loan process. Duplicate loan process requests. Very confusing. Sales department: The sales office was less than helpful and not professional at all.

GREAT CUSTOMER SERVICE FROM BEGINNING TO END.

Wonderful home buying experience with Lennar! Build quality of home and after-sales customer support is top notch.

Great buying experience and would recommend. Staff was very helpful throughout process.

Overall experience started off very rocky. It ended pleasant but it could have been better. Lennar needs work on customer service and making sure the customer feels welcomed. Also, there were a lot of things not done correct, or finished on my home. Currently waiting on things to be fixed or replaced.

Overall experience was great. Any concerns we have had so far have been addressed timely.

Lennar did what they have promised

These are NOT homes!!!!!! They are just houses built by contractors that have no pride in workmanship! Would not recommend this builder.

The offer process was extremely stressful & drove the home prices above where they should be. They did not honor the people who were on the waitlist for several months, waiting for their homes.

Once I closed, things didn't get resolved as timely as I felt they should have. Still waiting for unresolved issues.

Home was a disaster at walk thru, I should have walked out. Just as bad at closing. No one cared to get any work completed. Felt pressured into closing and was told not to cancel furniture deliveries even though house was not ready. Manager and crews had no work ethic and promised to complete tasks, yet did not. Poor craftsmanship and attention to detail.

No matter what they tell you, add three to four months to the expected delivery date. If you are waiting on a home to be built you must be proactive and engaging. Do not expect anyone to keep you informed about the progress of your build. The squeaky wheel gets the grease. The excuses you may hear range from late inspections, COVID manpower shortages, to supply chain issues. The overall construction is average this includes paint, flooring, and cabinets. If you are expecting a custom build with high-end performance, you can check that at the door. Lennar is an all-inclusive company - sales, construction, mortgage/lending that struggles with communication inside and out. The closing for the house was a nightmare; we hired our own attorney and it took two months for Lennar to provide all of the required paperwork. The best things about the community are the neighbors and the amenities. ... More

They are helpful and they follow up with you

The Sales team was excellent throughout the process and even after we closed on our home. The quality of the build as well as the communication from the project manager left a lot to be desired. The change in timeline was not communicated and we are still waiting for items to be completed. We still have blue tape on items that were not repaired from the initial walkthrough.

Quality of the build was outstanding. All the people we worked with were available to answer questions and concerns. Have recommended this builder and community to others.

The personnel are knowledgeable and professional. The house is delivered as per scheduled time

We were very pleased that our sales rep, Laura, kept us informed as the build progressed via e-mail and phone calls. She frequently included pictures from the build site.

I have had bad experience with construction management and poor worker experience where left unfinished job inside and outside of my home . They did poor job .

It was a great experience

Our experience was very stressful and unpleasant. We are still waiting for return from Lennar for the a double trip for our inspector who could not get into the house do his part because the sales person did not provide access to the house as he promised. It was a total mess from the day we stepped into the model home utill the closing day.

5 months after purchasing my home I am still waiting for construction damage repairs. I should have never closed with the construction damage. Now I feel like they are taking their time with repairs.

you get what Lennar builds. No changes allowed. It's a tract development and they are putting them up as fast as they can sell them. For that reason, attention to detail is your responsibility. If you see something wrong point it out and don't quit until it is fixed. I've owned it for 3 months and am fixing the trim and have already experienced roof leaks.

They are very easy to work with, friendly, welcoming, and very transparent, explaining everything a buyer should expect during the building process. They did everything on time, following the timeline for practically every deliverable. We are pleasantly surprised to close on the house the same day they said we would. I strongly recommend Lennar!

Very good experience with Lennar!

Overall our experience with Lennar was decent. However, what left a sour taste in our mouth was when Lennar decided to change the buying process to a bidding war. It went from going down the priority list (all on list were prequalified through their lender) and offering the houses for their respective set price, to opening it up to everyone on the list and forcing us bid against each other. Only 1 bid allowed so it should be best and final. We did that and progressively started bidding higher and higher above the “Lennar starting at price”. I know the housing market was booming but we were then bidding 60k - 100k over the houses that we wanted and we were getting ghosted (must have gotten out bid but no information was provided). The house that was in our budget and that our family wanted, become unattainable in the blink of an eye. We paid an embarrassing amount over the starting price, and that was pre upgrades. We are now in a house our family is already almost too big for our family just because an exec saw an opportunity to exploit the system. As said, I know the market was booming but I feel like Lennar, a multi million dollar corporation, who was already making a ton of money building houses with the old process, saw an opportunity to take advantage and pad their bottom line and make even more money. It’s a bitter pill to swallow to live in a neighborhood who half of your neighbors were the old system, and you paid a hundred thousand dollars over what they did, and you have the same house and closed right after them. ... More