Lennar Reviews

Did not anticipate as many issues with a brand new construction which I continue to run into. It seems that the rush to build to sell these houses is a priority and attention to detail is not. I trusted Lennar to deliver a finished home to the expectation as identified when it was sold to me. That was not the case. From an unclean house to malfunctioning garage door is not what I expected when I set out to purchase a newly constructed house. Very disappointed.

I don’t know where to begin with our frustrations. This is the 4th house we’ve built and 2nd with Lennar. We were a return customer bc the our 1st experience was great from the sales agent they the after purchase customer experience. This time was a huge fail. The biggest fail being the sales agent. And that’s a huge statement considering we had to have our master bath redone due to a water leak and mold issues within the first month. Our sales agent was not responsive to our texts/calls on many occasions. I even had to call the ft Myers office twice to get an answer about the build. We were not local during the time of building and this makes it difficult to begin with. Then there were times where we would discuss something and he would do exactly the opposite or not remember. By the time we were closing, I never wanted to have to deal with him again. We felt lied to and like we were just people that all you wanted was our $ quickly despite any input or questions we had. I have kept our text conversations to remind me each time there was an issue in case specifics were needed. Also, you may be interested in knowing that he called me about 2 1/2 months after closing to let me know about this survey and asked us to please wait to fill it out til about a year from closing so they could fix everything. Completely shady. If you do your job well to begin with then that phone call doesn’t need to be made. The Build: Within the first week or 2 we noticed a leak in the master that must have been happening for a while. So for about 2 months after that we had a master bath that was being renovated and didn’t have access to everything in there. It’s what needed to be done bc of mold issues and we appreciate that but it made us question the rest of the house and still do. During that time we had a bathtub that wouldn’t drain too and needed attn right away. Of course we have had little repairs that are typical and needed to be done but there was easier fixes that just took forever. From closing our screen door didn’t work and that took about 2 1/2 mo to fix. All of this makes us question every little thing we see in the house. It’s upsetting bc it’s not a cheap house. Lennar 12 years ago this wasn’t an issue. Warranty dept: I can’t say enough great things about John who is our customer warranty contact. He is extremely nice and I don’t worry about hearing back from him when I have to leave a message. He’s had a lot thrown at him bc of our extreme upset due to the sales side and immediately following that came the bathroom issue. He’s handled it as quickly as he could and with the right personality. All in all, this will be our last Lennar home. As for any recommendations to future homeowners....we would not recommend Lennar. ... More

Do not sign even when they say they'll fix issues without it in writing.

My countertops were ruined in between the final walkthrough and my move in date. The cleaning crew was horrible and left streaks from a dirty rag on my white countertop. This left brown streak on my counter that after multiple cleaning attempts from Lennar can still be seen at the right angles. There’s was and still is paint all over everything from the paint “touch ups”. There is still tape from the yellow tape walkthrough on my walls. My floor is starting to gap between the planks.

I was excited about having an all-in-one home buying process. The financing side was easy, and the loan officers were helpful and responsive. The only issue I experienced during financing was the third-party verification process they would call and sometimes keep me on hold for hours while confirming information. It wasn’t ideal, but it was manageable. Unfortunately, my experience with the construction team and the overall quality of construction was much less positive. The construction manager repeatedly made excuses for repairs that were not completed on time. The paint work throughout the house was inconsistent and spotty, and during our walkthrough we identified a broken cabinet that needed to be replaced. It was also frustrating that the construction manager was not transparent about the status of repairs. During our final walkthrough, the house was still a mess and many of the repairs from the third-party inspection report had not been completed aside from some paint work. Despite this, he told us the remaining items would be completed by the end of the day and asked us to sign the closing documents before the repairs were finished. When I refused, I was met with more excuses. When I returned for another walkthrough, some of the repairs had been completed, but the construction manager continued to make excuses and even told me the broken cabinet had been replaced when it had not. Instead, it appeared cosmetic fixes such as filler and paint were used to hide the damage rather than properly replacing the cabinet. Now that I am living in the home, I have identified additional items that were either not addressed or were hidden during the initial walkthroughs. This has been very frustrating, as many of these issues should have been resolved prior to closing. It wasn’t until I threatened to pursue legal action that someone finally reached out and ensured the repairs were completed properly. That part of the process was frustrating and disappointing, especially after what started as a smooth buying experience. ... More

Home purchasing was easy - my sales agent did a great job. However the quality of the house turns to be below the code standards, the project manager who came for walk through was lost in his own world saying very blue tape is as per the code standards.

No a pleasant experience. lots of things still wrong with house and no one willing to help us.

I just closed on my 8th home, and unfortunately, this was the most unprofessional and frustrating experience of them all. While I am thrilled to be in Carnes Crossroads, the process with Lennar was a major letdown. Key Issues: Poor Construction Management: My construction manager was so sloppy that I eventually gave up on a repair request and fixed it myself before closing. Subcontractor Negligence: Contractors left permanent stains on the garage floor, deck, and concrete outdoor areas that cannot be removed. Lennar Mortgage was the WORST: I was cycled through three different agents who never briefed one another, forcing me to repeat information constantly. Closing Nightmare: It took two appointments and over three hours to close due to an archaic, back-and-forth document approval process. Poor Communication: The selling agent frequently provided incorrect information and failed to follow up on basic requests. The Verdict: If you walk through Carnes Crossroads, you can clearly see the supreme construction quality in the original section compared to the newer Lennar section. I am buying into this beautiful neighborhood, but certainly not because of the house quality or the builder's service. Brace yourself for a DIY approach if you buy here. ... More

I am extremely disappointed with my experience purchasing a new home from Lennar, and I strongly caution future buyers to double-check their contracts. You expect a brand-new build to be move-in ready, but ours has been a nightmare of poor craftsmanship and what feels like a deliberate bait-and-switch. First, our appliances were delivered more than five weeks late. When they finally arrived, Lennar severely downgraded them from what we paid for. Our contract clearly stated a refrigerator value of $2,440, but they delivered a model worth only $1,048. The contract also listed the washer and dryer at a $2,520 value, but they gave us units worth only $748 each. They shorted us over $2,400 in appliance value alone, hoping we wouldn't notice! On top of this, the house itself lacks quality control. Upon moving in, we found a visible hole in the restroom drywall, cracked wood on the side of the house, and several cosmetic defects. We have reported these issues, but their customer service team drags their feet and has still not fixed them. Once you sign the closing papers, Lennar abandons you. Hire your own inspector, verify every appliance model number against your contract, and be prepared for a fight. ... More

The whole experience was not what I imagined being my first time buying a home. There is a lot of poor communication. They lied about the HOA amount prior to locking you in on the mortgage. I have emailed and call multiple people but no one has got back to me to fix the issue. Logan is one of the saleman and I believe just want to make his commission so he will tell you anything so be careful. Do not trust anything the people from Lennar says. I personally should have listened when other warned me about them. You live and you learn. I do not recommend it at all.

My experience buying a home from Lennar was extremely disappointing. The construction quality was poor, with noticeable defects and rushed workmanship throughout the house. Communication was frustrating and inconsistent, and issues we raised were either delayed or ignored. For such a major investment, the lack of attention to detail and customer service was unacceptable. I would not recommend purchasing a home from this builder.

The home is build with inexpensive materials, like simple wire shelves in the main closet or pantry. It does not have any bathroom amentities (think toilet paper holders or medicine cabinet). During the orientation I listed various items on a punch list to be resolved before closing, however two months after closing nothing has happened and Lennar went quiet.

Buying prices was completely chaotic. Would not do that again. House itself has unsolved basement flooding and Customer Care person will not return my calls. Extremely frustrated with Lennar overall.

While we understand that there may be issues with any new build, this experience has been utterly frustrating and exhausting. Quality of materials is poor, quality of workmanship is non-existent! There was more paint on the floors than on the walls, the grout work was messy at best, greasy foot print on the carpet, faucets are cheap and starting to break and we've only been here 1 month. Still blue tape left all over the house from the 2 walk through sessions. Very few items have been fixed adequately. We need to re-caulk all the bathrooms because they were not done correctly. The windows are poor quality. The appliances were not installed correctly and we now have to deal with Frigidaire instead of the builder correcting the issues. Overall a very disappointing home! We have a storm drain directly behind our back yard, which is constantly filled with construction debris and, therefore, does NOT drain. We have a lake (or skating rink at the moment) in our backyard. We have addressed this issue with the builder, but nothing is corrected. We are going to have to spend thousands to make this home livable and viable for longer than a year. ... More

Still awaiting follow ups

Make sure you verify everything before acceptance walk through and final walkthrough. Some of the issues I missed to notice during the walk through later did not get repaired mentioning those are cosmetic issues.

Terrible quality control, no finishes were Protected and it showed. I was rushed to close and have an open punchlist ongoing now almost 3 months. Certainly will not be telling anyone over at Lakewood national to move over or tell anyone I know unless they want to accept an overpriced sub par home. I could go on but none if this will make a difference cause you’re only interested in money, not the customer experience or quality. You cannot expect 1 CM to run 10-20 homes and get the same quality. By all means call me and I’ll explain from a general contractor side of things.

Unresponsiveness to questions when in the process of purchasing the home

house was not ready in time but forced to buy Construction lied Sales lied Both blamed each other Still working on issues that were not taken care of after final walk through Pool is a disaster can’t get a resolution Would never buy from Lennar again check the Calusa Facebook for more examples There is a reason why your stock is falling

The house is nice, but since I’ve been in my home I have had to replace tankless heater, washer is not working well, a lot of calking is cracking, the tile is very cheap and cracking throughout the house. For the price the house is valued at , it should not be valued over 300k. The sod in the yard was put down poorly and the garage door is already messed up. Not too happy with all the things wrong but I am happy I have property and will most likely sell in a few years not what I was expecting at all.

Sold all rooms wired for cable, model has all rooms wired, city plans have all rooms wired but you did not and refused to wire all rooms in my house and did not build to city plan

My experience with Lennar has been challenging and, at times, disappointing. From the outset, several issues were either missed or inadequately addressed, including problems identified during the inspection and final walkthrough. Some repairs were delayed, minimized, or proposed with solutions that did not meet reasonable quality standards. Communication required frequent follow-up on my part, and concerns often had to be reiterated multiple times before receiving attention. While some issues were eventually acknowledged, the overall process lacked consistency, accountability, and the level of care I expected when purchasing a new home. I hope Lennar improves its inspection, repair, and customer service processes to better support future homeowners. ... More

Buying a home in a tract in a Lennar community seems to come with certain expectations, but unfortunately, the construction quality fell short. Throughout the build, it appeared there were no meaningful quality inspections. From the foundation to nearly every trade involved, workmanship was poor—issues ranged from substandard framing and electrical work to walls with extremely thin paint coats. Can be described as a dusting of paint at best The “celebration walk” was disappointing and felt like a waste of time. We hired a home inspector, but that effort was ineffective because our Lennar representative dismissed every item on the list as “not actionable.” The walkthrough itself focused on trivial things like how to turn on a faucet—basic tasks anyone already knows—rather than reviewing critical systems such as the tankless water heater and other mechanical components. Overall, the process felt rushed and unprepared. Better attention to quality control and a more meaningful final walkthrough would have made a big difference. At Lennar quality and craftsmanship does not exist. The entire process was a hurry up and build and close so Lennar can get paid type of experience. I’m doubtful anybody will even read this note, as it’s a formality that you have to show to check a metric box some where that lennar will label as customer care. For us personally, this is our fourth home new build from Pulte, KB, and William Ryan homes. Lennar is far and away our worst experience we have had. ... More

This home buying experience was frustrating from start to finish. The build quality did not match the price. Multiple issues showed up that should have been caught before closing. Finishes felt rushed and inconsistent. Communication was weak. Getting updates or answers took repeated follow-ups. Problems were acknowledged but moved slowly, if at all. Some items were marked complete without being properly fixed. Value for the price was disappointing. You pay a premium but still end up chasing basic corrections. If you expect strong attention to detail and prompt service after signing, you’ll likely be let down. I would tell buyers to document everything, push hard, and set expectations early. Do not assume issues will be handled quickly once the paperwork is done. ... More

Wasn’t able to move in on first closing day already had movers ready for set date . Had to keep having workers to come fix things that were done poorly more than twice .