Lennar Reviews

The home purchase with our loan officer was great. The closing process was very disappointing. We were denied our keys after closing because of a $49.00 last minute fee by the title company. Never do business with Lennar again and will not recommend to my other investors.

Homeowners have been waiting 2 years for a pool. We can’t rent out or enjoy our vacation home without a pool. Prompt response to fix issues. We are happy with our unit and appearance of community.

Didn’t disclose the removal of windows above the patio doors, didn’t disclose the drainage ditch in the middle of the back yard. We bought the land with the understanding that the back yard was to be fairly flat now we have a 3 foot deep ditch through the middle which was never told to us.

This is our second home bought from Lenner Homes. We expected much because of our previous experience in home buying with them. This time around, the quality fell quite a bit. The communication and coordination between the Lennar team is so bad it seems like they have not worked together at all. Everything seemed rushed including the quality of the home and the process itself. As an example, on the first home we were interested in, we filled in all requirements and was half hour away from providing the earnest money with all paper works "all good" according to Lennar finance. Five minutes later, we got a text that the home was sold! How can we lose a home we committed to and was in the works in providing the earnest money?? On the last home we eventually bought, we were informed of closing literally 6 hours before we had to sign the papers. This after asking the team a few hours earlier when our closing was, and they indicated it's not set yet since everything is still being processed! The home itself, was poorly designed. As an example, there is no hook up for water softener in an area where they themselves recommend having one. I asked why there is no hook up lines when they recommended it, and the answer is they did not plan for it in any of the homes. The only reason we bought the home is because it was priced lower since the community is still being developed. The overall experience was at best 2 out of 5. Lennar is not the same as it was. ... More

Not happy with some items that were taped to be repaired in the final walkthrough. After the home was purchase still had an issue with an item that was taped for repair

I was told that I didn’t need a realtor and that the process would be easy. But has a first time home buyer, there were things that was not explain to me. Such as, when first looking at homes, I was shown 3 different floor plans. Only one floor plan was explained on what came with the home “the package”. When shown the next two home nothin was explained, so I assumed all homes came with blinds, full sod, and irrigation. Additionally, my home concierge was hard to get a hold to and didn’t respond at times with my questions. Furthermore, my loan officer was asked by me to go over fees and the closing disclosure and did not. For a first time home buyer, this was not an easy process and was not pleasant due to the employees lack of care or responsiveness. ... More

The overall buying process was truly terrible. The sales representative didn’t seem confident in our ability to get approved. We spoke with 2 different loan officers who provided us with different information. When we ran into miscommunication issues about our initial approval, our sales representative was ready to cancel our contact as if she didn’t want to deal with us. We had to escalate our issues to management for issues with sales team and loan team. We were asked to provide additional funds for closing which was told hours before. If we didn’t really want this home, we probably would’ve backed out and forfeited our deposit simply due to lack of communication from staff. We did not appreciate receiving time sensitive information at 4pm or after because they do close at 5pm and become unresponsive. Our inspections process was smooth. The building team/inspection team were the most helpful individuals we encountered through this process. The construction manager for our development was very attentive and made sure all of our requests were satisfied. We are young; however, we come from a finance and building background and we are aware of what’s right and wrong. If able, I feel like Lennar would’ve tried to get over on us. ... More

Our Loan officer did not update us about the interest Rate for 5 months.We received email fr Him the 1st time July 2023 and got the last email Dec 2023 that our interest needs to be locked in.We were not given choices for 5 months.I was not Happy about at all with Lennar.

This is the strangest homebuying experience I’ve ever had. Admittedly, I’ve never purchased a brand new home before, but I’ve never had so much miscommunication/misrepresentation(?) in a business deal before. While every person that I have worked with at Lennar has been nice and (seemingly) helpful, I constantly got incorrect information and made decisions based on that incorrect information. The right hand doesn’t know what the left hand is doing - as they say. Particularly problematic were the people in the mortgage department but the issue is across-the-board. I don’t plan on ever moving and really love where I’m at but if for some reason I had to purchase another new home, I would never buy from Lennar again. ... More

All representatives for Lennar were great. The exception is the loan process. I understand policy and procedures. But the lack of attention to detail and accountability caused a lot of stress. My loan was approved the day before I had to vacate my apartment and started my new job. I supplied documents that were submitted multiple times...emails, pay slips...Other than that everything else was handled professionally.

1. Have it written into the sales agreement that the lawn & landscaping will be delivered in a condition that is acceptable to the buyer (modify this wording). At closing the grass was over 12 inches and Lennar refused to resolve. Likewise with the actual sod which had been laid haphazardly to such an extent that in places one could roll their ankle if they were not careful. 2. Review the HOA Agreement and gain an understanding of what rules are superseded by the CDD (Community Development District). example "Street Parking". Sales agent affirmed that the HOA prohibits street parking. However the CDD does not and the CDD is the governing body. 3. Lennar's catch phrase "Everything's Included" should be modified to "Nothing's Included". We were a repeat customer where previous purchase included Washer & Dryer, Glass Shower Door in Master Bath, and Ceiling Fans. All of these items have since been excluded. 4.Lennar sales rep, Lennar title rep, Lennar Mrtg rep and Lennar Warranty rep have all been very responsive to all other issues. ... More

Lennar has tried to automate too much of the buying process and lost customer service abilities. There was not clear expectations or communication though out the process resulting in a lot of frustration along the way.

My bad experience was with Lennar Mortgage. With proof of employment, excellent credit and a generous down payment, they were not able to past the fact that my employer would not provide proof of remote employment. It was so frustrating that I paid cash for the house just not to have to deal with them. As far as the workmanship - overall, the house is fine but there are a list of issues where they just got lazy and did not check their own work.

Overall, Lennar builds a decent house. However, as I’ve now learned, local workers impact the quality of the final build and buying experience a great deal. My first Lennar home was immaculate at closing. This new one was not complete, had a long list of things to finish or redo, and very dirty. Since closing Lennar has made some effort, albeit very disjointed and longer than it should be, to take of the issues. There were a number of problems in the buying process that led to delays in closing. In the three times this occurred, we were not informed until the very last minute and without sufficient transparency by sales and construction. The “everything’s included” slogan still holds true but the quality of what you get is way less than my first home. Appliances are the cheapest GE models vs the higher end models I had previously. Lennar’s financing group, on the other hand, was very responsive and prompt. In the end, we have made the new house home, but it requires a lot more personal effort than it should have. I may have had expectations set by my first experience that could not be met by the second, but I think they can and should do better by their buyers. ... More

The overall process wasn't smooth and the negotiation part could have been better. I didn't have a lot of trust in all that process, seemed like something was all the time hidden from me. When moved I noticed a lot of things were done quickly, just to be done. Especially painting and finished. Lots of things left unfinished which aren't covered by warranty. Overall process I think could have been better. For the future reference, try and negociate the more you can, don't rush and if you finance with Lennar and you don't like your mortgage officer, switch to a different one. That will matter a lot. When you come for the home inspection, take a careful look at a lot of things and on the last inspection, as well, take your time and look at different things, ... More

It seems like you are more interesting in getting rid of your inventory than helping your customers buy a home . Poor, poor customer service. No pleased

Going through Lennar for the mortgage got a better rate, but their people have no common sense. Totally aggravating. Closing was ok. Terrible follow up on punch list items. No call backs. Been in for over a month and they have disappeared, but still building across the street. I would not buy from them again.

If you are looking for a low-quality new home built by low skilled trades people Lennar is an option. Quality is below average, you are pushed to close regardless of the condition of the property.

The experience of purchasing the house was terrible. The project manager was never around, wouldn't return calls and didn't even make the final walk through of the house before my closing. Assuming he was busy and everything would be taken care of and fixed from our first walk through before closing - NEVER ASSUME SOMEONE WILL DO THEIR JOB. I closed on the house and literally all I was given was the keys to the house and 2 garage door openers. When we opened the door to the house, it was dirty, had not been fully cleaned, tiles in floor were cracked, caulking and painting needed to be completed, closet doors were still broken and he garage was full of paint, building supplies and saw dust all over the floor, I even had a broken sewer line and the yard and grass was not leveled and grass was terrible, etc.... HORRIBLE EXPERIENCE. If it was not for our Service Coordinator, I would not be in this house today ... More

Buying the home at Orange Blossom was relatively simple, but getting any kind of response or accountability after closing is a completely different issue. Punch out items remain outstanding months later & the home is full of blue tape. Damaged fittings and poorly finished features detract from the pleasure of buying this home. Never assigned a Customer Service contact point, I find dealing with Lennar frustrating & unsatisfactory.

There were a few items that did not appear to be installed correctly when we moved into our home. However, Lennar customer service is probably the best we experienced. Their reps are very polite, responsive and professional taking care of any little detail that comes up.

Forced to close with no regard for customer satisfaction

Sub work was poor for painting and finishing. Our saving grace was Alan. He cleaned up the issues for us. Lennar title was difficult to work with. Would go with a back on the loan.

Great house terrible customer service. Tammy wouldn't talk to us regarding our closing cost. Dishwasher had to be replaced, the fridge hasn't worked for a month and the microwave had to have the fan replaced. I battle geese leaving waste on my driveway and yard. This is a huge health hazard. Like I said love the house but now have to live in conditions that I didn't ask for and not getting help with. There were 75 geese that were counted in my yard over the last weekend. Please help me enjoy my new house. My neighbor has an infant that she has to stroll through ALOT of droppings just to take her child for a walk. ... More

Never received call backs when requested, i always had to do a follow ups in order to move forward. basically i did the Job of a Real state agent with 0 commissions.