Lennar Reviews

The contractor and the customer warranty woman had no time to talk to me…..waited a long time for cabinet drawers……I have a tree still down from Ian & the fact that I closed in the 31st of August, but still couldn’t move until 9/16 since I was waiting for drawers which I finally came in and placed on 10/24. Then one drawer was cracked, so they had to order a new one. That was just the tip of my experience.

We have had solar not working and it’s been 6weeks. Nothing has been done from Lennar to help us with this. It’s been a frustrating experience

We signed our agreement at the height of the housing boom and it wasn't a great experience. You had no choice in model, colors, or anything except the lot. Also, was constantly told the price was going to go up if we didn't sign right away. By the time we moved in the housing market was plummeting and the experience changed to be more pleasant. The folks at Lennar were more responsive and seemed to care more about our issues/questions. It's sad that high inflation, high interest rates and a mini recession was what it took for Lennar to provide a better customer experience.

Our sales person, Dylan was fantastic. We liked him and he was (and still is) very responsive to any questions or concerns. If I were rating just him alone I would say we had a very good experience. Lennar is a large builder and by all accounts should have their building process down now like a well oiled machine. They are, however, building these homes way too fast without a real attention to detail. Also, when issues are noted they are not addressing them while the work is being completed. It appears that they are just letting the issues slide in hopes that the new homeowner will not hold them accountable. Prior to moving in we had a walkthrough that should have only taken about an hour and at 3 1/2 hours I had to rush because of a work meeting. This was also the 2nd walk through of this home, so many of the issues we say were from the prior buyer that had not yet been addressed. They completed most of the repairs, but not all before our closing, and they were not completed with any quality. Instead they just threw some half assed workmanship and called it good. When we moved in you notice just little things that when added all together give you a negative feeling about their building practices. This is obviously all dependent on the Construction Managers and how they hold the subs accountable for the poor workmanship that they are seeing. When I talked with the Construction Manager about a problem we were having with our home I outlined the process that should have been followed to address and issue and his response was "that's not going to happen that way", to which I responded well it should. This is the single reason for the rating I have given. For the money you spend you should not be having any of the issues that we see in our home and many of the other homes around us. Overall I have had very positive interactions with the warranty people, Jesse and Arica. However, I have had way too many interactions already with them as our home was finished in June of 2022. Overall, I would give them a good rating if it was just dependent on them. Not sure that we would buy another home from Lennar without first seeing if they have fixed the issues with poor workmanship. We love the floor plan and the neighborhood. I just hope this home is still standing in 25 years. ... More

One do not use lennar mortgage they are terrible!!!! I know they say you'll save money that way, but your sanity will pay for it!!! The overall build wasn't bad, but their tile contractor did a terrible job in the master shower. You can't even drive a uhaul no matter the size onto the driveway because the concrete is so thin!! They didn't put a man door in the garage and to close off the garage even more they put the big ol tankless hot water heater on the inside!! Terrible idea!! This is the last lennar home I will buy ever!!!

Honestly it was one of the most horrible experiences ever done. The buying process was very unprofessional since they keep on changing the closing day and while me and my family already left the place we used to live at. I’m a disabled Veteran so I thought I will be a little easier for me to move into my new house but this was just a nightmare. The house was not even clean, some things were damaged and the response from the inspector is just not working for me so I ended up doing the cleaning and fixing with my wife for over two weeks. I wouldn’t recommend Lennar to any of my fellow Veterans at all. ... More

We have had issues ever since we closed on the house and it was like pulling teeth getting them fixed. The only person that actually helped us was Derrian and he was/is awesome, as he is still helping fix the last remaining issue. We never received our 30 day TLC that we were told would be happening, we just received an email asking how it went but nobody came for it nor was it scheduled. I understand these are homes going up really fast but I at least would like everything to be working/minimal issues for the price we paid.

The sales office was below average at best. I had to constantly chase sales for status updates and information. Was supposed to close on April 1st. Finally closed on May 31st which was very inconvenient for us. It was apparent the closing was rushed and the unit was nowhere close to being ready. Bo, the construction manager, was excellent. Very responsive and helpful in getting repairs completed as promised. Overall experience was a 2 on a scale of 1-5. This is our 3rd property in BN. Had a similar experience with the first 2. Rush to close to prop up their earnings for the quarter. There's something to be said for "Doing it Right the First Time" which wasn't the case for this property nor the previous 2. ... More

I would rather say nothing

Overall experience was OK. We bought a spec home and we’re super frustrated that we were not able to make any upgrades. We wanted to pay more money and weren’t able to. Very frustrating.

First of all, my last name is incorrect. Even in this email for review. I sent at least 10 email and had 5 phone calls over this issue. Half of my paperwork has the wrong name. Same with my dad‘s name, it’s spelled wrong. Even on closing date to sign the docs for the title we had to go a second time, even then it was wrong. So we signed them with the name spelled wrong. After the closing, I still get emails, requesting documents. Even now after 2 months. It’s very unprofessional and annoying. We want to enjoy our home but we have issues after issues. This is my 3rd Lennar home, and thank god I did not expierence this level of unprofessionalism. I’m beyond disappointed with every step. There is much more but if you like to investigate further I’m happy to explain what we went thru. Thanks Zahra Kabir ... More

I would NOT recommend Lennar's mortgage. I was unable to use Lennar's mortgage company due to their inexperience and I lost out on all incentives in addition I never received all the information at closing regarding who to contact, association information ect... The tile in my master bath had to be redone multiple times. Holly was amazing she was the bright spot in this experience without her I would have walked away from this home purchase.

Quality of workmanship extremely poor and problems since the day we moved into our new home. So far Lennar has been responsive in addressing these issues.

Our sales person was the worst but our building manager was absolutely great

We have had multiple issues with this house - too many for the price. Customer service is always quick to respond, but getting quality work is another story. The most on-going issue...I still have not been able to get another router to improve my internet (we've been in the house almost 2 months). They supplied us with 1 router that is good for 2000 square feet - our home is almost 3,200. This is our 3rd new house and we will never purchase a home from Lennar again.

Dealing with the sales person was difficult. She told us the house will have a few things and then on closing they were asking more money for the things that should be included. They did not allow us to move the data points around the house and did not allow us to add more data points in rooms where it was needed. We found the process difficult and not to our full satisfaction. We are planning on getting extra work completed after closing. If you plan on getting a Lennar home make sure you are in touch with the project manager to be sure the process is going according to plan. The sales person would not even allow us to talk to our project manager. We were not satisfied with the process. ... More

Dealing with loan officer and title were such a pain. Poor performance, wanted evidence for everything just in case it won’t qualify and at the end it was all unnecessary paperwork. My home was finished and still needed to get clear. On this crazy sellers market. Cheap materials, poor quality of craftsmanship. Better off to go with a better builder. Lesson learned.

Too much hidden information that you must frantically discover with no help. Attempts at contacting help always fail with no assistance. Most assistance comes from neighbors.

When I bought this house, I have been told no co-op (buyer’s agent commission). But recently my neighbor told me they had co-op for the real estate agent! And we almost bought the house at the same time at the same street! It is not fair, builder treats buyers differently!

We love our home it’s everything we envisioned it to be. We believe that lennar could have handled business better. We closed almost 3 weeks after our tentative closing date due to last minute paperwork we had to produce after we did our walk through. It was very inconsiderate of Lennar because they new we traveled from Chicago for the closing not knowing that the loan was far from being approved. The delay in our home process even pushed us into a different percentage rate. We feel that things could have been dealt with completely different. My husband and I both missed time from work because of this, if we would have known ahead of time that more paperwork was needed we could have stayed in Chicago until everything was cleared. Staying 3 weeks in a hotel, eating out everyday, and hike in percentage rate made this process way more expensive then we cared for. We love our home, but Lennar made the process hell due to being so inconsiderate. ... More

The home is nice with the exception of the issues Horrible experience being told a few days before that we no longer qualify. We have moved in, and even though Lennar may fill the issues in the house are minor, but for the price we are paying it becomes more of an inconvenience because now I lose pay due to the service time schedules, virtual etc. are usually before I get off work, so I lose more money due to timing. I appreciate the courteous Lennar group, Jen, Jenni, Jodi, Julie, Rich. Even though their kindness did not help the experience, it didn’t made it worse speaking with kind respectful people. Thank you. ... More

Everything was pleasant except the experience with Lennar Mortgage. The loan officer was clueless about what was going on. I worked with Lennar Mortgage before but they were all knowledgeable and were prompt. This was a very bad experience.

The home buying experience was very frustrating. Our home was delayed by 4-5 months while other homes on same street that contracted 3-4 months later were finished earlier. Compared other homes we’ve had built, It appeared that Lennar just slapped stuff together so they could close. Now we have to deal with it through the warranty process which is inconvenient. Examples are broken window, front door doesn’t line up with hopes drilled, no hardware on the door, island 3/4 inch lower on one side, floors stained, no address plate on outside, and I can keep going. We spent alot of money to move here and bought a new house so we wouldn’t have to deal with this stuff. We were told many things were on back order but when we called the distributor directly they had no record of an order being placed. I will say the warranty department has been responsive and Nekol does a good job. Our comments are consistent with the experience of every homeowner we’ve met. The bottom line is we would not buy from Lennar again, ... More

It was 14 month of screw ups and problems. Being told things that would or will never happen. Very frustrating and expensive for us to find a place to live for all the months. When I called to complain about the length of time it was taking I was told very sarcastically that I should read the contract and they have 2 years to build the house. It was screw up after screw up until Rob took over as superintendent. I would never ever recommend Lennar to anyone

Will not be buying another home from Lennar with the current market. Not a buyers era