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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 16674 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

16674 Reviews in All Areas

Star Rating Breakdown

5 ★ 6767

4 ★ 3170

3 ★ 2838

2 ★ 1817

1 ★ 2082

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Lennar - Everything is done with cheap materials, there are a lot of corners

  • Kristen R.
  • Verified HomeBuyer
  • April 07, 2021
  • Sterling, VA

Everything is done with cheap materials, there are a lot of corners cut & small issues that add up to big issues

Lennar responded:
Hi Kristen, thank you for taking the time to leave a review. We are sorry to hear about your disappointment with the finishes in your new home. If you have any outstanding items requiring attention, please contact us at corporatecustomercare@lennar.com, with any details and we will follow-up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Lennar - Experience was not the best almost walked away.

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2021
  • Santa Paula, CA

Experience was not the best almost walked away.

Lennar responded:
Hi, thank you for your review. We are sorry to hear about your disappointment with the experience of purchasing your new home. If you have any outstanding issues requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 4

Responsiveness 2

It was not good

  • Shawna S.
  • Verified HomeBuyer
  • April 07, 2021
  • Davenport, FL

I was lied to about cable being included. Nobody informed me of registering the house. I feel like anytime I had a concern I was treated as if I were a nuisance.

Lennar responded:
Hi Shawna, thank you for sharing your experience with us. We apologize for any confusion you faced regarding what is included with your new home. If there is anything we can do to assist, please feel free to contact us a corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Poor Customer Service

  • Reece T.
  • Verified HomeBuyer
  • April 07, 2021
  • Sun City Center, FL

Warranty service rep lied to me and sales agent was not good.

Lennar responded:
Hi Reece, thank you for taking time to share your experience. We apologize for the issues you expressed regarding your service associate and sales representative. If there are any outstanding items requiring attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Lack of cooperation and response

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Sharpsburg, GA

Would not recommend Lennar. While the signs in Tucker, Ga of say No to Lennar are for other reasons, they do explain my sentiment as well.

Lennar responded:
Hello, thank you for sharing your experience. If there is anything we can do to follow up, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Don’t do it.

  • Julia J.
  • Verified HomeBuyer
  • March 31, 2021
  • Herriman, UT

Lennar’s sales and mortgage departments are amazing but that’s where the experience ends. Once you are in your home you are dead to them. If you need to get anything fixed GOOD LUCK !! It’s jumping hoop to hoop. You become a lot number to them #552. They make it so difficult perhaps so you will get frustrated and fix the issue yourself. My FRONT DOOR knob has been broken for 2.5 months. They even sent me an email asking me to write this review, that’s how obvious they are.

Lennar responded:
Hi Julia, thank you for your review. We are sorry to hear about the outstanding issues and frustrations you have experienced getting items completed. Please send us an email at corporatecustomercare@lennar.com with any details you can provide, so we can follow-up with the appropriate team for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

The one thing that stood out the most was the complete lack of attention to detail.

  • Steve S.
  • Verified HomeBuyer
  • March 31, 2021
  • Schertz, TX

I have been around home building my entire life and have never seen a house get built with such lack of care. There were so many things that stood out to show that one the contractor is either way to rushed. Or two they just don’t care. Walls with very little or no paint. Tile that didn’t get grouted in places. Brick work that looked like a little kid did it. List goes on and on. This is just the builder side of things. I have plenty of complaints for the entire company.

Lennar responded:
Hello Steve, thank you for sharing your experience. We would like to apologize for all the frustrations you outlined regarding your new home. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Integrity of developer.

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Reno, NV

Very bad experience. Worst experience in the purchase of a brand new home ever. If we had known ahead of time we would have passed. Last minute changes that cost us a fortune.

Lennar responded:
Hello, thank you for sharing your experience. We apologize for the frustrations you have expressed with your new home. If you would like us to follow-up on any outstanding items, please reach out to us as corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 5

The constant finger pointing and nobody taking accountability for their mistakes. This has been, handsdown, the worst experience I have been through in a long time.

  • Todd C.
  • Verified HomeBuyer
  • March 31, 2021
  • Groveland, FL

Where do I begin...This, by far, was one of the worst experiences I have ever been through, from the beginning to the present. I am disgusted with Lennar and how nobody is accountable for their mistakes. My home was not move in ready. 6 months later, I am still dealing w/ getting things fixed because the craftsmanship of the build was poor. Dealing with the customer service team has been the only bright spot in this experience. Bless all of the customer care personnel for they have to deal with the mistakes of the poor building. All I get from the construction manager for my ...

Lennar responded:
Hi Todd, thank you for taking the time to leave a detailed review of your experience. We are extremely sorry to hear about the issues you have outlined from the sale through construction of your new home. If there is anything we can do to assist with outstanding items, please send us a detailed note at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 5

Lennar - Actual builder, Brad, is great!

  • Jayden W.
  • Verified HomeBuyer
  • March 31, 2021
  • Forney, TX

Actual builder, Brad, is great! Super responsive and gets things done correctly himself. Salesman, Tommy, is a completely different story. He rarely if ever responded to questions or issues addressed.

Lennar responded:
Thank you, Jayden. We apology for the communication and resolution issues you have outlined. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Not a great experience building with Lennar.

  • Kathleen M.
  • Verified HomeBuyer
  • March 31, 2021
  • Saint Cloud, FL

My experience was a poor one from the time I put my contract in until now, three months after closing. There of been so many miscommunications and poor customer service issues they won’t all even fit in this review box. Suffice to say, I would never, under any conditions, build another house with Lennar.

Lennar responded:
Hi Kathleen, thank you for taking time to share your experience. We would like to apologize for the frustrations you expressed regarding the customer service process and miscommunication. Please send us a note at corporatecustomercare@lennar.com with any additional details you would like to provide, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 2

Terrible workmanship and delivery

  • Glenn H.
  • Verified HomeBuyer
  • October 01, 2020
  • Carson City, NV

The house wasn't ready to move in to. Paint on carpets, custom cabinets bowed, drawer fell off, dust and dirt in paint of base boards and trim, closet doors rubbed each other scrapping paint... our "celebration day" was such a disappointment we went looking for another home, so mad and disappointed.

Lennar responded:
Hi Glenn, thank you for taking time to share your experience. We want to apologize for the frustrations you have outlined, including the craftsmanship of your new home. Please reach out to us directly at corporatecustomercare@lennar.com with any additional details you would like to provide, so we can follow up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

They can do better!

  • Anonymous
  • Verified HomeBuyer
  • September 30, 2020
  • Parkland, FL

I absolutely love Lennar. They make beautiful homes. However, Cascata is rushed and the construction shows. The guarded gate we supposedly pay association for is a joke- they allow anyone in at anytime without a call and the poor Lennar employees are overworked and understaffed. It’s taking them a while to get to me. I don’t mine since my issues don’t seem to be as pressing however, after spending way more that half a million on a house, I would hope for better service and craftsmanship.

Lennar responded:
Thank you for taking time to leave a review. We are sorry to hear about the disappointment you have experienced. Please send us a note at corporatecustomercare@lennar.com with your contact information and any additional information you would like to provide, so we can follow up on your behalf. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 1

Responsiveness 2

I haven’t heard back from anyone regarding my closing experience

  • Crystal T.
  • Verified HomeBuyer
  • May 01, 2020
  • White Plains, MD

I have made multiple complaint and reviews on my closing experience.. I have not heard back from anyone who has dealt with my loan process besides my loan officer asking me to rate her 10. I refer my mother, she stared her process before I closed. If I would have known my loan closing would have been handled the way did I would have sent her to another builder .. I will not refer anyone else

Lennar responded:
Hi Crystal, thank you for taking time to share your experience. We are sorry to hear about any issues you experienced with your closing team. If you could send us a message at corporatecustomercare@lennar.com with additional details, we would like to follow-up for you. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • April 29, 2020
  • Lakewood Ranch, FL

Roof leaked after rainstorm. Many small repairs needed, e.g., painting, draws sticking, door locks not working, problems with pool fence, shelves in cupboards. Lennar Customer Care has been very good so far but don't know when leaking roof will be repaired. Cheap towel bars and hardware. This was a very expensive home and we are so disappointed in Lennar.

Lennar responded:
Thank you for taking time to leave a review. We are sorry to hear about the outstanding items for your home. Please send us a note at corporatecustomercare@lennar.com, with any items unaddressed, so we can follow-up for you. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 4

Slow to Non-Responsive customer care

  • Ty L.
  • Verified HomeBuyer
  • April 28, 2020
  • Folsom, CA

We move-in in December 2019, up until now various problems throughout the home has not been addressed.

Lennar responded:
Hi Ty, thank you for taking the time to provide us with your feedback. We are sorry for any delays or inconvenience you experienced after moving into your home. Please send us a note at corporatecustomercare@lennar.com with any items you would like addressed and we will follow-up with the appropriate team. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

As a corporation you need to use quality not everything is included junk

  • Matthew G.
  • Verified HomeBuyer
  • April 23, 2020
  • Las Vegas, NV

The materials you use are embarrassingly bad. How can you put those super cheap showers in and not offer an upgrade. The whole house needs to be redone. The toilets even clog with just toilet paper because you got the cheapest you can find. The price was always changing using one for the first few homes then just raising it a lot more. Was not impressed at all about that.

Lennar responded:
Hi Matthew, thank you for taking the time to share this feedback. We are truly sorry to hear about the issues you described. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Very slow to respond to fix issues have 12 out standing issues for months

  • Steven B.
  • Verified HomeBuyer
  • April 07, 2020
  • Gold Canyon, AZ

Poor design slow response appliance package is junk

Lennar responded:
Hi Steven, thank you for providing this feedback about your new home. We are sorry to hear about the delays you've experienced. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

After sales service is very bad.

  • Rohit R.
  • Verified HomeBuyer
  • April 02, 2020
  • Parker, CO

My experience with my previous home builder was very good. I came here expect ing same or better, but they just dont seem to care once the sale is made.

Lennar responded:
Hi Rohit, thank you for providing this feedback. We are sorry to hear about your experience after the sale. Please email us at corporatecustomercare@lennar.com if you would like to share any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 5

Trustworthiness 1

Value 4

Responsiveness 1

Poor Quality Control. Sloppy rushed work by contractors

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2020
  • Fayetteville, GA

Exception list items pending still 7 months post closing. Sloppy repair work done by contractors.

Lennar responded:
Thank you for your comments about the workmanship in your home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

No follow ups !!!

  • Rafael A.
  • Verified HomeBuyer
  • March 31, 2020
  • Saint Cloud, FL

During my first walk, before closing, we found some issues that were supposed to be corrected. After 5 calls and the "promise" that someone would take care, 5 months after, nobody showed up !!!

Lennar responded:
Hi Rafael, thank you for sharing your feedback. We are sorry about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Poor response

  • Wilson V.
  • Verified HomeBuyer
  • March 26, 2020
  • Kissimmee, FL

Good to sell horrible to respond to open issues and warranties

Lennar responded:
Hi Wilson, thank you for your feedback about your experience. We are sorry to hear about the lack of response. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Late

  • Robert H.
  • Verified HomeBuyer
  • March 26, 2020
  • Bensalem, PA

Lennar was 7 months behind on building my house had to rent places while I waited terrible experience

Lennar responded:
Hi Robert, thank you for your feedback about the delay in completing your new home. We are sorry about these difficulties. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Unsatisfied

  • Anonymous
  • Verified HomeBuyer
  • March 25, 2020
  • Danville, IN

Quality of work and materials are poor, having issues with drafts coming thru outlets and told we just have to deal with it.

Lennar responded:
Thank you for your feedback about your home. We are sorry to hear about these items. Please email us at corporatecustomercare@lennar.com with any outstanding issues, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Lennar - I have lot of issues since I moved in my house.

  • Mohamed K.
  • Verified HomeBuyer
  • March 24, 2020
  • Georgetown, TX

I have lot of issues since I moved in my house. Lennar is not really helping me to take care of them.

Lennar responded:
I'm sorry to hear you are experiencing difficulties in getting items addressed. I would like to look into this for you and ensure management reviews what's going on. Please send us an email to corporatecustomercare@lennar.com with your concern, contact information and home address.

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

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