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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17113 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17113 Reviews in All Areas

Star Rating Breakdown

5 ★ 6924

4 ★ 3250

3 ★ 2919

2 ★ 1862

1 ★ 2158

Ratings by Category

Overall 3.7

Quality 3.4

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Complicated

  • Anonymous
  • Verified HomeBuyer
  • October 09, 2024
  • Beasley, TX

Terrible experience. I wouldn't and wont do it again.

Lennar responded:
We are sorry to hear you had a terrible experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Not a Great Experience, Rushed Workmanship on the building of the home

  • Charles N.
  • Verified HomeBuyer
  • October 07, 2024
  • Menifee, CA

Lennar's workmanship is not what it used to be...it was top notch many years ago when we purchased a prior home. This time around, the workers who built the home did not pay attention to detail; some of the finished work was sloppy, no attention to detail in some areas and overall I attribute it to rushed work. Thumbs down for me on Lennar: I would consider other builders in the future - I wouldn't exclude Lennar, it's just that I would not make them my 1st choice of builders any longer. Ex: exterior stucco - not sealed at the Fascia of the home, allows bees to nest; nails showing through ...

Lennar responded:
Thank you, Charles, for sharing your feedback with us. We're sorry to hear that the quality of your new home did not meet your expectations. We truly value your input and hope to restore your trust by delivering a better Homeowner experience moving forward. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Not Happy

  • Rohit G.
  • Verified HomeBuyer
  • October 07, 2024
  • Indianapolis, IN

I’m not happy with lennar’s policies. First they show me different color when house get ready then it’s color was totally different which I doesn’t like. Their designs I doesn’t like. Inside of the house is also very basic. And house construction material is very cheap. And my real estate agent is super rude, very unprofessional and very short tempered. I definitely will NOT RECOMMEND my real estate agent to anyone. Lennar people making fool to their clients specially first home buyers. Overall next time I will pay 5k-7k or 10k give extra but will choose good company, which making houses with ...

Lennar responded:
Good afternoon Rohit, Thank you for sharing your feedback with us. We're sorry to hear you were not happy with your New Home Consultant and overall Homebuyer experience. I will share your comments with the appropriate team for them to review. We appreciate and value your input and hope to restore your trust by delivering a better Homeowner experience moving forward. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

lannar mortgage

  • Carl M.
  • Verified HomeBuyer
  • October 04, 2024
  • Land O' Lakes, FL

I guess if you are paying cash this would not pertain to you. But if your mortgaging good luck, waited 6 months for an official approval, which someone told me sure your approved why would we do all this work for nothing. ok so I kept sending accounts and we went to a week before closing. I had pods coming cars transported and new furniture delivered scheduled. 7 days before closing date and official down payment I was told we can't approve loan because we cant use your income from Jan- June. well if it wasn't for some great sales people that got me hooked up with another mortgage company, ...

Lennar responded:
Thank you Carl for sharing your experience with Lennar Mortgage. We are sorry to hear we did not meet your expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Terrible experience from beginning to end

  • Michelle Dian B.
  • Verified HomeBuyer
  • September 29, 2024
  • McKinney, TX

Buying a home should be a time for celebration of a great achievement, instead, with Lennar Homes, this was a frustrating and disheartening experience. I paid cash so this should have been a seamless experience. However, with the exceptionally poor communication with all Lennar employees I worked with, the closing nearly didn't happen. Lennar staff refused to give me the keys to my home hours after funds had been wired, because I would not fraudulently sign paperwork of things they had not done. I understand that Lennar is a lower cost builder, but that shouldn't mean you get discounted and ...

Lennar responded:
Thank you for sharing your experience with us. I am truly sorry to hear that your home-buying journey with Lennar Homes was frustrating and disheartening. This is certainly not the experience we want our customers to have, especially during such an important ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Not the best experience going with Lennar

  • Daniel G.
  • Verified HomeBuyer
  • September 25, 2024
  • Menifee, CA

The lender leading up to the closing date was the worst experience. I would never use Lennar as a lender. I had to get a backup loan because so many mistakes their officers made. The loan officer and processor didn’t seem to know what they were doing. Once we got the house we needed so many repairs, they are building so fast they make so many building mistakes , crooked walls leaks. The only positive experience has been with kristine she handles all the repairs and issues after move in.

Lennar responded:
Good morning Daniel,

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We're sorry to hear about the issues with the lending team and the home repairs. We also appreciate your kind words about Kristine; I will make sure to pass them along. Moving forward, we hope to earn back your trust as we strive to offer you an improved homeowner experience. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 5

Extremely poor experience with Lennar

  • Syed Farrukh J.
  • Verified HomeBuyer
  • September 24, 2024
  • Princeton, TX

This is probably the last home I will purchase with Lennar. The entire experience was extremely frustrating, once the initial agreement was done with Lennar, I had a terrible time getting any response from the sales team or the finance team. They had six to seven weeks to close the loan that was done through Lennar finance, however I got CD an hour before the actual closing was scheduled. No response to any question whatsoever, they just refused to answer emails and phone calls. My agent and I escalated as well, the management is also just about as irresponsible and irresponsible. I am ...

Lennar responded:
Thank you Syed for sharing your feedback. We are deeply sorry to hear about your poor experience with your home-buying process. I have shared your concerns with upper management for their review. We hope we can earn back your trust and moving forward, we can offer you a much better experience as a Homeowner. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Bad experience

  • DuJuan M.
  • Verified HomeBuyer
  • September 24, 2024
  • Avon, IN

Our sales rep she was amazing. She did everything that she could do to help us and she was there no matter what time or day we emailed or called her. Now closing was the worst experience ever I had never built with people who were so rude and had no hearts and just wasn’t worth our time if we didn’t have so much time invested and money spent I wouldn’t have went through but the people in your closing office are very rude and inconsiderate, and I will wish to never deal with them again But overall, my experience with our club with our sales person she was amazing. She did her job very well but ...

Lennar responded:
Good morning DuJuan, Thank you for sharing your experience with us. We genuinely regret that your closing experience wasn’t as positive as it should have ...

Total Score 1

Quality 5

Trustworthiness 1

Value 3

Responsiveness 1

DO NOT BUY FROM LENNAR

  • Christopher Dale B.
  • Verified HomeBuyer
  • September 24, 2024
  • Riverview, FL

The whole Lennar experienced was a disgrace. Lennar did not communicate well with other Lennar employees which made my experience a bad one. From purchasing, workmanship, and responsiveness have greatly made me put this business at the bottom of my list, due to the fact they don't care about their customers, nor timelines to get things done. Highly do not recommend anyone ever buying from this company cause they are really just out to get your momey.

Lennar responded:
Good morning Christopher Thank you for bringing the issues you found at your new home and the resolution delays to our attention. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Difficulty getting earnest money back when not qualify for loan.

  • Andrew P.
  • Verified HomeBuyer
  • September 18, 2024
  • Madison, AL

Didn't qualify due to not meeting the FHA requirement. I asked Lennar to send my Earnest money back. It has been weeks and still waiting. Only thing I got was they sent me a document to sign that said Refund back to buyer: $0, without any explanation. I did not sign it and am still waiting for my earnest money. I am writing this review in hope that someone can make this right

Lennar responded:
Good morning Andrew, and thank you for sharing your feedback with us. I have shared your concern with upper management in your division for them to review and assist. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Terrible

  • Philip K.
  • Verified HomeBuyer
  • September 18, 2024
  • Wimauma, FL

Our salesperson didn’t know what was going on, i had a different person for every step which was annoying, I want one person to deal with through out the process! Terrible company and miss managed badly. Thank goodness i had my own realtor to help deal with all the different people at Lennar. I’ll never buy another Lennar home. Oh nothing is square in the house, I’m having other work done and there having to make adjustments to install things because nothing is square. Cheap track built home

Lennar responded:
Good morning Philip,
We appreciate you sharing your feedback and apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 3

Value 1

Responsiveness 4

I don't know

  • Noah Yusuf E.
  • Verified HomeBuyer
  • September 17, 2024
  • Cypress, TX

I have been in this building for a month and we have an electrical issues with the breaker since the beginning of the closing. They have already changed the breakers 2 times and it has not solved the issue there is still a problem. It hasn't been a month, we have a leak in the sprinkle system which caused us to have a large amount in the water bill. We also just had a problem in the floor lamination. This really frustrates me to the point where I have to fill up a different warranty claim for a different problem every single week.

Lennar responded:
Good morning Noah,

Thank you for taking the time to share your experience of getting items resolved with us. We apologize for the frustrations you have encountered. Your concerns have been shared with upper management for their review and action. Moving forward for any general request for information or warrantable issues, please submit a service/warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Issues with Recent Home Purchase Experience

  • Kelmarie B.
  • Verified HomeBuyer
  • September 17, 2024
  • Plant City, FL

I am writing to express my dissatisfaction with the recent experience I had in purchasing a new construction home from your company. While the initial interactions with the lender were smooth and professional, several critical issues arose during the process that have left me quite frustrated. Firstly, the inspection process and the service provided before closing were subpar. Numerous issues with the house were identified, and the quality of the repairs made before the closing was disappointing. Despite assurances of high standards, the final work fell short of ...

Lennar responded:
Good afternoon Kelmarie, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. I have shared your experience with upper management for them to review and assist. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 5

Responsiveness 2

NOT A PLEASANT EXPERIENCE

  • Kendall M.
  • Verified HomeBuyer
  • September 13, 2024
  • Jarrell, TX

This was one of the worst homebuying processes I have had to go through, I feel the employees are incompetent in some departments and making big mistakes with numbers that caused me to change my loan type at the last minute, change my move in date, change my mortgage payment, and it was just an overall bad experience.

Lennar responded:
Good morning Kendall, Thank you for sharing your experience with us. We genuinely regret that your Home-buying experience wasn’t as positive as it should have been. We hope that moving forward, you enjoy your home while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 4

Responsiveness 3

This is it!

  • Majoh Theoro L.
  • Verified HomeBuyer
  • September 12, 2024
  • Crandall, TX

I don’t feel it’s worth what I paid, after moving in.

Lennar responded:
Good afternoon Majoh, Thank you for sharing your experience with us. We are sorry to hear your home does not meet your expectations. We hope you enjoy your home while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

Not the best

  • Joey Edward W.
  • Verified HomeBuyer
  • September 11, 2024
  • Crandall, TX

Couldn’t even get my correct name on the title.

Lennar responded:
Good morning ...

Total Score 1

Quality 3

Trustworthiness 1

Value 5

Responsiveness 1

Will let my friends know to stay away from Lennar

  • Maria Cristina T.
  • Verified HomeBuyer
  • September 08, 2024
  • Lancaster, SC

The microwave was not installed for our inspector to check it. They installed it last minute and left 2 screws out and unaligned. They didn’t let us blue tape the house and A LOT of the issues we asked to be fixed just weren’t. The construction manager worked by himself to fix those and we had to come back the same day to approve it. Overall, the quality of the home is not good. The construction manager is extremely passive aggressive. During the choosing the exterior colors, the sales representative said the white siding was not available anymore and we had to go with the lien color. ...

Lennar responded:
Good morning Maria, Thank you for sharing your feedback. We are sorry to hear that the white siding was not available when you were choosing your exterior colors and we did not meet your quality expectations. We hope that moving forward we can offer you a better experience as a Homeowner. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Terrible Experience

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2024
  • Katy, TX

Do not buy with Lennar. The title team and construction manager is unorganized, push your issues to the side and never acknowledge or resolve issues.

Lennar responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. If you have any outstanding warrantable issues or general requests for information, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Didn’t do what they said they would

  • Brady M.
  • Verified HomeBuyer
  • September 02, 2024
  • Punta Gorda, FL

They said they would perform our requested.simple take before we moved in. So far hasn’t happened.

Lennar responded:
Thank you for your feedback on resolving recent issues. We apologize for the inconvenience. I have shared your concerns with upper management for their review and assistance Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 4

Value 5

Responsiveness 1

Lennar Experiece

  • Alexander M.
  • Verified HomeBuyer
  • August 29, 2024
  • Gallatin, TN

Poor quality, constant issues, ghosted by Lennar when it comes to fixing issues. Everything is downplayed and not fixed. Horrible experience with every department in the process

Lennar responded:
Good afternoon Alexander. Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with your home and for any delays in resolving them. I have shared your comments with upper management for further review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Ehh

  • Paul S.
  • Verified HomeBuyer
  • August 25, 2024
  • San Antonio, TX

Toook a long time for everything

Lennar responded:
Good afternoon Paul and thank you for sharing your experience with us. We apologize for the delay in response you have experienced. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

The sales person do the sale and them don’t answer the phone and massages

  • Cesar Augusto V.
  • Verified HomeBuyer
  • August 25, 2024
  • Winter Haven, FL

The people from Lennar promised me if I close the house they fix all the problems in the house in one week I did the closing and then start my nightmare to this guy’s . Do your job.

Lennar responded:
Good afternoon Cesar,
Thank you for your feedback on resolving recent issues. We apologize for the inconvenience and have shared your concerns with upper management for review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Would not recommend

  • Bailey Evonne M.
  • Verified HomeBuyer
  • August 25, 2024
  • Princeton, TX

Multiple issues upon moving including massive unfinished hole in pantry wall in which ants swarmed the kitchen less than a week upon moving in. Leaks in sinks. Problems with scheduling people to come out for repairs. The people that have come for repairs have been polite and overall helpful, however, in a new home these issues are disappointing. These are on top of the lack of communication from sellers and mortgage and issues that my realtor has never seen. And losing home insurance because Lennar never paid the first prior to selling installment.

Lennar responded:
Good afternoon Bailey. Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We appreciate your positive feedback about the politeness and helpfulness of the repair personnel. We hope to improve your experience with us moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Communication and promises were the worst service ever Rose Herrera

  • Rose M.
  • Verified HomeBuyer
  • August 23, 2024
  • Crandall, TX

Unfortunately, we had the worst service and now can’t get anyone to help communication by sales rep and managers was awful I am waiting still til today for Greg to call me who is hire up in sales it’s been death ear on top some one after paying homeowners insurance hippo cancelled insurance due to Lennar agent requested it very bad service all the way around had to live out of hotel with kids lost 2,500 was told I would get reimbursed and never did guy sold me a home he wanted and we had no choice than to loss more money

Lennar responded:
Good afternoon Rose, Thank you for sharing your feedback with us. We are sorry to hear we have not had good communication with you and this has made you feel this is the worst service. I have shared your review with upper management for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Bad Experience

  • Philip M.
  • Verified HomeBuyer
  • August 23, 2024
  • Jourdanton, TX

The process of buying the home was not a smooth purchase at all. Our Lennar rep put us in a bind even though we had brought up the issues in advance. The construction crew left a mess on the exterior so I was having to pick up paneling boards and other materials that were left behind. I wear braces on both legs so struggled to bend over to pick up heavy paneling. They did not level out the top soil before putting the sod down and we had asked for this. We were told a cleaning crew would clean the interior but on the day we finally got our keys, the house was still dirty. Paint and glue stains ...

Lennar responded:
Good afternoon. Thank you for sharing your feedback with us. We are sorry to hear you had to pick up after the construction crew and the difficulties that this caused. I have shared your review with the customer care team. We hope that moving forward we can offer you a better Homeowner experience. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

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