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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21144 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21144 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Great development but much you can customize.

  • Alex V.
  • Verified HomeBuyer
  • January 12, 2022
  • Calabash, NC

Great development but much you can customize.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great communication with sales staff and build manager

  • Jessica A.
  • Verified HomeBuyer
  • January 12, 2022
  • Fuquay Varina, NC

We were actually not looking to build when we moved to the area but thanks to shady moves by Zillow and the crazy market, our hand was forced. That said, our Lennar build offered a floor plan and options that we really liked for a reasonable price in an area where we are sure to make back the value plus. The options offered were nice and despite the delays we are comfortable in the space now. We're looking forward to the amenities (pool and playground) and being able to be more interactive with our neighbors here.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Things were rushed and as results details missed.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Lutz, FL

Things were rushed and as results details missed. A new home should be almost flawless.

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about the issues you had with your new home and any details that were missed. If you have anything outstanding that needs extra attention, please reach out to us at corporatecustomercare@lennar.com, and we will follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar - Contractor was always available to answer questions.

  • Sharon W.
  • Verified HomeBuyer
  • January 12, 2022
  • Summerville, SC

Contractor was always available to answer questions. The building process was explained thoroughly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Horrible Quality and Workmanship

  • Joseph L.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, TX

The house was extremely dirty when we moved in. We had to spend an entire day sweeping, mopping, dusting, and wiping down countertops and baseboards. There was unfinished paint, multiple nails sticking out of the porch ceiling that were just painted over like we wouldn’t see them. Caulking all over the was horrible, completely uneven and bunched up in many spots. The kitchen hood above the stove was left uninstalled with multiple holes drilled in the cabinet because they couldn’t find the outlet and it was just left that way. I had to fix the hood myself. It’s been 4 months and none of this ...

Lennar responded:
Hi Joseph, thank you for sharing this detailed review with us. We want to apologize for the disappointment you have faced with the final finish and quality of your home. Additionally, we are sorry to hear about the lacking follow-up service you have received. If you have anything outstanding that still needs attention, please reach out to us at corporatecustomercare@lennar.com and our team will follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar-Everything Included for the Guillory's

  • Kirk G.
  • Verified HomeBuyer
  • January 12, 2022
  • Tampa, FL

The quickness of the building of the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Fails to Perform

  • Glenn H.
  • Verified HomeBuyer
  • January 12, 2022
  • Sharpsburg, GA

We closed on the house 2 months ago. We couldn't live in the house for most of the first month because AT&T, who is the only supplier of internet and TV for the subdivision, did not have service to our location. The builder should have known that. Also, we still have outstanding items from the pre-closing punch list that are not resolved. The Home Care people contact us every couple of weeks to say that they are having a meeting to make a plan to solve our issues, but we are still waiting for them to fix cabinets and install the correct garage door. Practically every day we identify other ...

Lennar responded:
Hi Glenn, thank you for taking the time to leave your review. We want to apologize for all of the frustrations and setbacks you have experienced. We are sorry to hear of the poor customer service and lack of communication as well. If there are outstanding items on your home that we can assist you with or provide some follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Customer service

  • Sulman H.
  • Verified HomeBuyer
  • January 12, 2022
  • Richmond, TX

Great home builders and customer service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Love the home and the layout but the devil and the details definitely

  • Elias A.
  • Verified HomeBuyer
  • January 12, 2022
  • Valencia, CA

Love the home and the layout but the devil and the details definitely made the ownership process a bit lackluster. I had a ton of post-closing repairs (minor to medium) that still aren't complete. The good thing is no one is pushing back on the repairs it's just the sense of urgency you would home for a brand new home.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Defects unseen

  • Maria M.
  • Verified HomeBuyer
  • January 12, 2022
  • Escondido, CA

Defects started to show after 1 week and they say that is what they have to work with - there is nothing they could do - the fire sprinkler cover fell - it still is off - so there is a hole in my ceiling - the patio door lock destroys the wood frame - the tankless hot water has no hot water - my list can go on and on - I would love to have given a great review - but right now It really is bad

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 1

Attitude of sales guy,the disappointment with closing dates

  • Victor A.
  • Verified HomeBuyer
  • January 12, 2022
  • Crandall, TX

Seller wasn't the most responsive, has an attitude and seem like there was no accountability within the system when reported to higher ups. Closing moved 5 times, family stayed in an extended stay for 2months. Home orientation scheduled while home was not completed yet and then threatened for not completing orientation on an incomplete building. Displeasure about the whole process

Lennar responded:
Hi Victor, thank you for this review. We want to apologize for the incredible inconvenience and frustration your family experienced with the delayed closing of your new home. If there is ever anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - I which they had explained all the explained extras @Such as

  • Susan K.
  • Verified HomeBuyer
  • January 12, 2022
  • Bulverde, TX

I which they had explained all the explained extras @ Such as the water softener and no set up, no screens on the windows etc. All things that raise the cost

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

They really work hard to address 'fit & finish' needs surfacing during the walk through!

  • Craig C.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, TX

Lennar has been fabulous to work with, I've purchased two properties from them and likely will do so again in the future!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - My experience buying my new and first home was a little more

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Valencia, CA

My experience buying my new and first home was a little more stressful than I expected. I was pressured to move in before everything in my house was completely ready and fixed. Now I am still working on getting everything fixed 2 months later and still have to take time out of my schedule to be around for painters, repair people, drywallers, etc. when this should have all been taken care of before I even got my keys and moved in. Also every time I put a request in for a repair they make me schedule a virtual visit where I show the issue and then they let me schedule someone to come out. I ...

Total Score 3


Quality 1

Trustworthiness 5

Responsiveness 2

Fast build in a cool area. Quality is below par. Customer service is average.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Firestone, CO

I like the neighborhood, the area, and customer service for Lenar was alright. The quality of the home is below par. There are warped walls, our heater didn't work for the first 2 months, and contractors seemed upset when they had to come fix something.

Lennar responded:
Hello and thank you for your review. While we are thrilled to hear you are happy with your new neighborhood, we are also sorry to hear of the poor customer service and quality of workmanship in your new home. If there is anything we can do to help going forward, don't hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 2

used the cheapest materials that were available!

  • Abdirizak J.
  • Verified HomeBuyer
  • January 12, 2022
  • Blaine, MN

After the closing, anything that came up was ignored

Lennar responded:
Hi Abdirizak, thank you for this review. We are sorry to hear about the poor follow-up service you have received with your new home. If you have any outstanding items in which we can help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Bad experience so far.

  • Zeeshan M.
  • Verified HomeBuyer
  • January 12, 2022
  • Noblesville, IN

Bad experience so far.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Typical Corporation

  • Eric B.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, TX

Lennar is like any other big corporation once they get your signature they don't care.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Love newly build homes, but avoid Lennar!

  • Bao V.
  • Verified HomeBuyer
  • January 12, 2022
  • Clarksburg, MD

I purchased this home due to hot market and inflation. I couldn’t pick out my own options. Ok, fine. Their construction managers were the worst to dealt with. I had to go to their managers to get approval for everything. Their professionalism made my home buying experience a nightmare. On top of that, too many things were wrong with the house prior to settlement. After settlement, moved in and found more issues with the house. Construction manager did not get a lot of it fixed. However, Lennar send a customer care representative down to assist me and she’s wonderful. The loan officer was also ...

Lennar responded:
Hello Bao, we greatly appreciate you taking the time to write this detailed review of your experience. We want to apologize for the numerous frustrations you have experienced and outlined above. If there are outstanding items that we can assist you with or even follow-up on, please don't hesitate to reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

professionalism

  • Martin K.
  • Verified HomeBuyer
  • January 12, 2022
  • Frederick, MD

trustworthy,quick and responsive,made home buying easy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying and after sales experience

  • Anand R.
  • Verified HomeBuyer
  • January 12, 2022
  • Bothell, WA

My home was the last home in the lot to be built. Overall, the layout is great. The insulation around pipes is noon existent and a upstairs flush will be heard loudly in down. My house being last had additional issues due to hastiness. The floor boards trims had paint bleeding, the plumbing was blocked on day 1, the drywallers hid a light fixture. The water inlet to upstairs leaked causing a removal of large section of dry wall and ceiling. Overall, the quality control is not there but responsiveness has been great to fix these issues.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Lennar - Great customer service, always there to support and help with

  • David H.
  • Verified HomeBuyer
  • January 12, 2022
  • Menifee, CA

Great customer service, always there to support and help with any questions or issues

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Stuck to schedule

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Montgomery, TX

They completed our house on schedule, when many of my neighbors have complained their builder did not. Part of the reason may be the lack of options offered and workmanship that was good but not great. Customer service guys are great!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - not completely happy with the house cheap cabinets noisy appliance

  • Randall G.
  • Verified HomeBuyer
  • January 12, 2022
  • Port Charlotte, FL

not completely happy with the house cheap cabinets noisy appliance all construction work done fast to get it done with very little regard to building a mid price home

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Commitment and follow through

  • Bryan P.
  • Verified HomeBuyer
  • January 12, 2022
  • Henderson, NV

Great service pre closing and post close - best builder BY FAR!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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