Lennar Reviews

I went into the first time homebuilding experience with an open mind and trust that what I was told I was getting in my new home was true. Turns out that some pretty important things that I expected to have in my home were taken away without Lennar telling me. They took both bath tubs out of my house and was told that it is a 55+ community and elderly people don’t want bath tubs…well I’m 60 I’m not elderly and elderly people have grandchildren and dogs to bathe then I come to find out that the models with three bathrooms have at least 1 tub in their house! This was extremely upsetting for me..also was assured that I had arches in my house as well..one day I all of a sudden had NO arches the arches were part of the reason I loved the Princeton model…they also took away access to pendant lights above my island…they lied to me and didn’t bat an eyelash I was told that they have a team of lawyers that will negate any of my complaints that I simply can not win if I pursued any of it. The best part of the entire experience was working with my super Dave he was great from start to finish always available easy to talk to and made sure the rest of the build went smoothly…..I’m still upset about not having a bathtub!! ... More

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The whole Lennar home buying experience was horrible. I would not recommend Lennar to any of my friends. If I wouldn't have lost so much money, I would have backed out of buying the home. From the start I was lied to about things and promise things that never happened. There are so many issues I came across from purchase agreement to roof leaking after moving in. So, in the end total disappointment from start to finish I would rate a zero on trustworthiness if I could

My overall experience with the company was beyond subpar. Once I signed the contract documents the entire process went downhill. From having several delays relating to everything from permits, building materials, inspections, etc… to the lack of transparency while providing updates. I always had to escalate the situation to find out simple answers. Once I switched lenders the mediocre service I did receive stopped also. I am still trying to have paint issues address that were denoted prior to closing. This was 19+ months of my life I could have done without.

Absurd I've worked with various Construction Managers prior to closing only to be given lip service. Rushed to close and issues never addressed. Now post closing 2 months later still attempting to get items resolved. Truly bad experience all around.

Rafael was the most horrible salesman ever. He wasn't attentive to our needs at all and we felt left out during the process of getting our loan.

Other home buyers should be welcomed by a properly trained manager able to assess and answer the multiple issues that normally arises in the process of buying a new property. This manager should shield the buyer from everyone of the Lennar employees that have little to no training on how to deal with Customers. I suggest to start training Mr Jaime from the Closing Coordination.

We paid through the roof with a almost 6% interest rate for screens that are too small, glue on floors, carpet padding missing in some spots, toilet shoots out water when we flush, not all window sills were painted. They used cheap chalk paint to paint. Honestly this house is not worth what we paid. Not to mention I can’t do anything or it will void my warranty so when I call the builders they are never available. Second Lennar home and Incredibly disappointed. I will never have a build with them again.

Unfortunately, I do not have a good review regarding the home construction, which is full of problems and defects-- and the list is long. Some workers simply should not construct anyone's home. Customer service and warranty as well as sales is responsive and professional, so hopefully the defects and problems in construction will be taken care of afterwards. However, a new homeowner should not have to plead and stress about the multitude of problems in the new build in a new community.

Non trustworthy team. False commitments, non-responsive,

This should have been an exciting and happy time but it wasn't. The quality of the work is horrible. The frames around my doors look worse than the home I live in for 30 years. We were rushed into closing on the house and there is paint on everything. The cupboards are a mess. My last home was a new build and looked nothing like this one. Shame on you Lennar for making this a stressful experience. You have no quality control.

If I have to start again, I will only buy ready to move in house. We were promised to close our house house on march and we got the house on September. They delay it for 6 months. Because of that we are paying $850 more every month. Key hand over process is lame. I am buying a house not a toy. They handover the key at outside of the garage and he/she left the welcome goodies bag on the floor. It was awful.

I knew coming into this that buying a house can be stressful but it definitely could be better with the right help. When i went to see the house Ana was good, however the second i was moved to lennar mortgage the nightmare began, the loan officer Wesley he eas good at the beginning, then there was a LOT of miscommunication, changes of information and to make it worse to be honest i felt i was gaslighted towards the end, putting me in a position where i had no choice but to buy. The person that was supposed to contact me and introduce herself before closing I NEVER received such call, waited 2 hours at the office and saw her once for like 1min. I was told an amount at the beginning ended up being a much higher one that to be honest I would’ve pay that amount for the house I actually wanted but because Wesley at the beginning after like 5 very persistent calls he reassured me a much lower cash to closing. Then i had an issue with a credit card payment putting me for the very first time in 4 years in red with the bank for a n extremely late paymenT. I trusted the team even tho i have several family members with awful experiences with Lennar, but I wanted to give it a shot, and it was a very disappointed, frustrating experience. After move in, its been highly difficult , the address doesn’t work , i find myself walking 20min back and forth from my house to the office because no delivery seems to find the address, I finally after a month got my mailbox keys and they don’t even work. My neighbours are great, and im trying to grow love towards my house, thats the OnLY positive thing. ... More

Before we put our NON REFUNDABLE down payment of 5% of the purchase price everything was great. Communication was good. New home consultant was always on the ball replying to text message quickly and always avail to answer questions. After the deposit however is a different story. Total lack of communication thereafter, financing was a nightmare, home was not ready when we closed, closing is where we found out about all the hidden fees (15,000$ in extra closing fees) that Lennar preferred lender added, when we moved in the Ac was not working. Took them 3 days to find the problem. Kitchen had 1 broken cabinet to which they dropped off a whole new kitchen (10 cabinets) and 2 months later are still taking up my living room. Finish on the walls is poor. 2 closet doors are not even painted. 4 doors inside the home don't latch closed. Ceramic tile is chipped in 4 places. Garage door opener didn't work. floor was not scraped properly before putting carpet down so lumps can be felt under the carpet when you walk. Soap holder fell off the wall in the shower. Multiple calls with construction manager to have these issues resolved and nothing ever gets done. Now construction manager's phone number doesn't work and no one from Lennar has reached out. But hey, on the bright side the landscaping is very nice. ... More

Communication from Lennar about my closing date and move-in date was horrible. Statements and representations made by Lennar, as well as information contained in official documents memorializing my home purchase were inconsistent from the eventual closing date provided to me. There was no transparency. I was only given 7 days advanced notice that my closing date had changed. As a result of this last minute change, I had to make additional lodging arrangements for my son and I, in order to account for the additional time we would be without a place to stay/sleep. Improved communication and transparency from Lennar’s representatives regarding the closing date could have prevented the matter from being as stressful as it happened. My new homeowner walk through could have also been better planned. Upon arrival for the walk-through, I was informed by a Lennar construction staff member that the Construction Manager had called out sick, and that my appointment was moved. Prior to my arrival for my walk through, I had received no email or phone call about rescheduling from Lennar. During my walk through, I was not provided any formal document to record any of the items needing repair, etc. Following my new homeowner walk through, I sent an email to Lennar with a number of items that I requested be repaired or replaced in my home, prior to the closing of the home purchase. Amongst those items was the replacement of the washing machine, which my own home inspector noted was inoperable, and had significant cosmetic damage. When my final walk through took place, I found out the washing machine had not been replaced, and the defective unit still remained in my home. When I asked the construction manager how long I would have to wait for this machine to be replaced, he could not give me a definite answer. Even more frustrating was the fact that this issue was made known to Lennar shortly after my new homeowner walkthrough, and no action on Lennar’s part was undertaken to fix this issue until the final walk through took place. The new washer was not delivered and installed until a week later. What was even more disturbing was the fact that the construction manager had suggested to me to use the washer of an unoccupied townhome until my replacement arrived. I do not know where such a solution would be seen as acceptable business practice. The Lennar Mortgage Team was one of the better parts of Lennar that I worked with; however, one mishap with them was the final closing disclosure and the final amount of cash to close I needed to wire to Lennar was inconsistent. Two days prior to my closing date the loan officer contacted me about the amount that I needed to wire to the Title Office for my closing. After I had initiated my wire transfer, called me again, saying that he prematurely informed me about the proper amount to wire to the Title Office. Having to provide a provide Lennar a personal check for the difference, added inconvenience to an already horrible home buying experience with Lennar. The actual closing appointment at the Title Office was horrible. Upon arrival, I was kept waiting because all of the rooms used for the signing of the closing documents were taken. When the time came for me to sign my papers, it was not as celebratory for me as it was for other customers also present at the office. I heard cheers from some of the other occupied rooms, and I even saw someone deliver a welcome basket. I also noticed photo props that were available for a photo taking, which were not offered to me, nor was the opportunity to grab a photo even extended by the Title Team. Instead, once I signed my papers, I was handed my keys and ushered out, left with the feeling that my continued presence there would be wasting space for the next customer that particular team needed to service. I also found it disturbing that information about trash pick-up or recycling was not shared with me at the closing appointment, nor was a Welcome Packet about important information pertaining to my new community offered. I only came upon that information after reaching out to my sales consultant well after the closing appointment, and on my own initiative. Lastly, the Title Company did not immediately upload nor provide me with a signed copy of my closing documents. It was only after I had followed up with them that it became known that their team failed to provide me with that important information. ... More

DELAYS, DELAYS, DELAYS, AND SOME MACHINES NOT WORKING PROPERLY

The issues started as soon as I closed, faulty main door (not locking nor closing), missing components inside the house, missing cabinets, food left in the fridge by the crew, there about 18 items still not completed by Lennar. And of course the promised of reimbursing for my expenses for the faulty main door was 6 weeks the estimated amount to get the money back and of course, nothing.

Don't Trust...Typical sales pitch...anything for a sale or commission

My experience with the property manager of my new development was not a pleasant one. I was unable to reach him most of the time and when I did he was very short with me as if I was inconveniencing him with my questions. I also experienced a huge delay in my closing time which was due to covid but when I did close one of the window fixtures had still not been put on the home and is currently still missing. My Lennar loan officer on the other hand was amazing and provided me with all the information I needed and the construction team has also been very responsive.

This was by far the worst experience purchasing a new home with any new builder and the worst interior finish of any new home we have purchased over the last decade. Issues started right after signing the contract - a home that was listed as “quick move in” suddenly was only available only 3 months later and then eventually was closed after 7 months. I had 3 rate lock extensions. After we closed the home, the house was essentially delivered as unfinished. There were (and still are) unfinished drywall, trim, paint, hardware, electrical and concrete issues. Drywall finish is so bad that it looks like an amateur job. There are at least 50 drywall punch list items some that are visible from 6 feet away. Electrical issues range from mis connected light switches to the CAT5 cable not protruding to the exterior. Paint job is splotchy and we will be contracting with a painter to refinish the paint at our own personal expense (Lennar doesn’t cover paint finish). The handrails are not polished and the stain is half done (looks like one coat). The countertops were not cleaned (they still have builder notes , markings on them). Doors are fixed haphazardly and some of them stick out of their jamb (Lennar will not cover under warranty because they are still “functional”). Cabinets and drawers are also fixed amateurishly with zero alignment amongst cabinets and drawers - again it’s not covered under warranty since they are functional (but not aesthetic). A chunk of concrete in front of the garage is missing - surprised that their construction super missed it. And cherry on top is that they painted right on top of it. Essentially workmanship is horrible (and they acknowledge but won’t do anything about it because they are aesthetic). When requesting warranty be prepared to wait a long time for repairs. The only good thing is that their employees try to cover for what I believe is their overall corporate directive to build as many shabby houses as possible to cash in on the boom before the bust. The exterior looks okay from what we can tell. Our advice: Do not give inspection a skip and write up as many items as possible during the walk through. Don’t be shy on writing even minor things up. Once it’s in the punch list it’s easier to get it repaired - if not, good luck. Better yet wait for the market to settle and buy a better home. ... More

I am real estate professional and sell over $30 million in real estate each year. The entire transaction has been terrible. Zero to very little communication, lack of communication between trades and parties, so many outstanding issues. Title was terrible and didn’t do half of the things they were supposed to do. I strive really hard to give my customers a great experience. And honestly this was the total opposite of great. This was definitely a very disappointing transaction and I will make sure to express my concerns to future clients looking to build new construction that may have any desire to work with Lennar. You guys have to do better. ... More

The hard wood floors are not installed properly between the doors, some of the carpet in some of the rooms have lumps, front outside water faucet noisy when running, and still waiting on the back door screen door

Extremely bad experience working with Amanda. Not responsive at all once the house is signed. heard the same feedback from all my neighbors I spoke to.

I have buy a few new home in my life. This been the worse a sloppy job was done on the finishing touch this home wasn’t moving ready. On my 1st call to repair stuff I put in 7 request. Forget outside work that a mother call. Really disappointed

Once you sign your contract, you become just antother number to Lennar, from the Sales Center to the Construction Foreman. They are not forth coming with information, progress updates are elementary at best. The management team is more concerened about the "sticks in the air" than they are about your home. Also, tell your buyers agent to read their contracts too, make sure they get paid on the whole house and not just the "base price" of the ho,e The sales contracts and all the addendums ore to protect the seller, not the buyer. Good Luck!