Lennar Reviews

Dont even respond to emails.

The construction and quality of build was exactly as expected. The financing promised was misleading and in the last 30 days before closing I was forced to find a new lender. The recommended “sister” company handed things off to a new associate who constantly asked for items he already had access to. Additionally they blatantly lied to me regarding their efforts to verify employment which delayed underwriting who then changed the loan terms right before closing costing me around $10,000 over the life of the loan. My advice is to find your own financing and avoid the headache.

I few words i receive a property different of what i buy. I both this property because of security and privacy and do not get I still waiting for a resolution

Return calls are horrible!

Honestly for a new home it wasn’t the worst but I definitely had to stay on top of things after moving in. They missed a bunch of stuff. The contractors they use are garbage. When putting in tickets to get things fixed that they messed up on or didn’t do it’s like pulling teeth.. had to put multiple tickets to get things done. Horrible customer service. Even the guy who is suppose to take care of things talked to me like I didn’t know anything and I had to put in another ticket just to get him to fix it.. they ruined my lawn and only half fixed it and told me they weren’t going to fix it after it was there fault to begin with.. told me to water it more when the grass was already dead.. in stage 3 water restrictions and gave me a 900$ bill cause they wouldn’t just fix the problem. I’m still pretty pist about it.. ... More

The homebuying experience was rough. First, we were not allowed to use an agent, which made me feel at the mercy of Lennar when going through the process. Second, our home concierge was terrible. She would update us on the status of the house late in the night. On inspection day, the house was not ready and had to reschedule after we were already present at the appointment. Finally, they moved our closing date only a few days after were expected to close and put up a fight after we requested to close two days after the proposed closing date. The house is decent but the materials are cheap. The walls scratch easily, the fake vinyl floors are easily dented. Overall, I wasn’t satisfied with the experience. ... More

We felt very rushed through the entire experience, Lennar mortgage dropped the ball on numerous occasions and left us wondering if the transaction was going to close. We were rushed through the final walk through process and was forced to accept the home as it was, and were left with numerous issues with damaged appliances, damaged cabinets, incomplete and poor drywall and paint finishes. All of which had to be remedied after closing via a warranty claim. There are still numerous items that have yet to be resolved, almost two months later. We were told that we would just have to live with the damaged appliances , because it’s not the builders responsibility. You would think that for the amount of money that we spent on this home, that Lennar would have been more willing to insure that we as the buyers were happy with everything. ... More

Warranty has been good. Smoke alarms have been miserable to deal with. The underwriter was awful and drug his feet until the day before closing. Quality for the price is mediocre.

During our celebratory walk thru, a week prior to our closing, we pointed out several issues that needed to be addressed. To our surprise, at the final walk thru, NOTHING had been repaired. We suggested we delay the closing to allow additional time for the repairs to be completed. We were assured these repairs would be taken care of... well, over a month later we are still waiting. I trust NO ONE at Lennar. If false promises were a trade that would be their best quality. I've spoken to several other owners, one a family member, who have all experienced similar issues. The homes are not ready for closure. They are hurrying the process along just to keep moving from home to home. ... More

I would like to express my dissatisfaction with the performance of the underwriter. I found their work to be highly disorganized, with significant delays in both requesting necessary documents and providing approval. This caused considerable confusion and frustration on my part. Due to these issues, I was seriously considering canceling my purchase. I would recommend that no further assignments be given to this underwriter, as their performance did not meet expectations. I have decided to submit feedback regarding my unsatisfactory experience with Lennar Mortgage.

Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen

The Good: Lennar is a quick builder. The Bad: The home quality is not the best. There are some things done great, like the master bath and the gourmet kitchen. However a gourmet kitchen consist of a gas range top and a stainless exhaust hold. And the gas top was left unmounted and slid around the first time we cooked on it. Had to have that fixed properly. Understand these are spec homes with a 40 day start to finish turnaround. As you can imagine, this is a quantity over quality home build. Make sure you order your own home inspection prior to your first walkthrough before closing. It’s $500 well spent. Lennar will not tell you what is not correct in your brand new home. If you don’t see it or point it out, Lennar will gladly sell it to you just the way it is. Broken or poor quality. They will gladly sell you a poorly built home. You will have to pay extra to have your garage painted after you move in. That’s not optional. You will have to install your own towel and toilet paper hardware in the bathrooms after you move in. Lennar doesn’t supply those either. And no mention of that when purchasing. A first for me. The drywall finish and wood trim craftsmanship is terrible. We found lots of areas that needed repaired during our walkthrough before closing. The Lennar project manager for our home walked through our home for four hours and taped the areas of repair or replacement. After moving in we realized that the tape had only been removed and most of the repairs were not fixed by the day of closing. So we have had three rounds of repairs after we’ve moved in and still ongoing. Pre home inspection revealed the attic insulation had areas with 4” of insulation. Had to have contractors come back to spray more insulation. The concrete finish in our garage is horrible. Lots of divots, lumps, gravel is almost sticking through the finish. Lots of cracks in the floor. Crack across the main foundation footer at the garage door entry. The sidewalk your door is the same. Terrible concrete finish. And they broomed the finish different directions on the same sidewalk. The master bathroom shower tile had lots of areas with no grout. Lennar sent someone to fix. The halfway did it and left smeared grout all over the tile. Had to go back and wipe everything down before it hardened. Back patio concrete was not finished at the screen door and there was large opening along bottom of door. Lennar sent someone to fix. The basically took cement and filled the gaps. Now the concrete looks patched and poor quality. The bottom of the screened porch where it meets the side of the house had about a 1” x 4” gap that was left open for snakes and bugs to access the screen porch area. Just terrible quality. The dormer window glass over the front porch was left broken. Had to have someone replace that. Pay attention to the electric, light switches and electrical outlets. They are placed in the most odd places. Some light switches in our home were place 2 feet from the door. You have to feel around in the dark to find them. The electrical plugins are randomly spaced on the walls. About one per wall regardless of wall length. So not very user friendly to use if you want to conceal electrical chords. There are 6 lights in the kitchen operating from one light switch. Lennar is installing the absolute bare minimum switches and electrical outlets. When you open the electrical breaker box, you will notice there’s are more blank spaces than used spaces. That’s because they installed bare minimum electrical devices. The 11’ x 17’ screened porch had one electrical outlet. Horrible design. Ceiling lights are minimal. One 4” glad LED in all rooms except kitchen. The living room has one 4” LED in the middle. The lights over the kitchen island are not spaced evenly. So you can’t change out the 4” LED to a nice pendent light unless you have the lights relocated. I think the minimum lighting is installed so you can’t see all the horrible craftsmanship during your walkthrough. The heat pump piping is installed in the master bedroom wall and the pump outside the window. As you can imagine, it is loud and the pipes vibrate in the wall. Absolutely horrible design and location. You will hear the noise as long as you live in your new home. And Lennar will not allow any change to the plans or equipment location when building. The walls and ceilings are all one paint color. Gray. That’s all you get. Both garage doors had to be readjusted to close gaps. My advice, don’t mug a Lennar home. If you do, get a home inspection before you close. Ask to see the building plans and make sure everything is where is should be. Be prepared to spend alot of extra money after you move in to upgrade all of the lights, paint, and else upgrades to make your home how a normal good quality home would be built. Be prepared to settle for less in a home, and to pay more for less. Personally, I would never recommend buying a Lennar home after our experience this year September 12, 2024 up until today November 14, 2024. If I could sell and move without the burdens, would do so today. Do your homework for different builders and compare quality on the quality and craftsmanship between builders. Read reviews and assume you might be the next buyer to experience the nightmares. ... More

I WISH I COULD RATE LENNAR A LITTLE BETTER, BUT THIS WAS (BY FAR) THE WORST EXPERIENCE, AND THE MOST DISORGANIZED) IVE SEEN IN MY 23 YRS IN THIS BUSINESS. PERSONALLY THIS IS MY 7TH NEW CONSTRUCTION HOME, AND I WOULD SERIOUSLY ADVISE THAT LENNAR IS NOT WHAT IT USED TO BE. IT'S TAKEN A LOT OF CALLS AND EMAILS TO FINALLY GET 2 GREAT WARRANTY ADVISOR THAT ACTUALLY FOLLOW-UP AND WANT TO HELP (THANKFUL FOR THESE 2!)... BECAUSE THE REST, FROM DAY ONE AT THE SALES OFFICE, HAS BEEN A REAL MESS. I LOVE MY HOME AND LOCATION, BUT IT'S TAKING A LONG TIME TO GET OVER THE LENNAR CIRCUS, AS WE CALL IT! (A LOT OF MY NEIGHBORS ALONG WITH MYSELF). ... More

Multiple callout provided on Poor workmanship, Finally the Construction Manager, said that is the design of Lennar and they have seen the pattern in all houses. The design of structure is poor. On the day of closing , got the key and opened the door with lots of dreams, happiness and excitement, shattered into pieces looking at the with so much dirt. Called the construction manager, sales manager and they were not available. Latter received the call saying he personally check and house is clean. This is the quality Lennar provides.

**Report on Building Project Experience from THE PINES **Overview:** Effective communication is essential in any construction project. Louis, our site manager, demonstrated commendable communication skills, facilitating as much as possible a smoother process throughout the build and considering what and who he had to work with. **Positive Aspects:** - **Site Management:** Louis effectively managed the site, ensuring that communication flowed well between the buyer, contractors and stakeholders. His approach likely contributed to a more organized building process along with our detailed assistance. - **Quality of Materials:** There have been noticeable issues regarding the materials used, raising concerns about their durability and overall quality things used were very cheep and low grade end products. - **Contractor Cleanliness:** The cleanliness of the contractors on-site was lacking at best and substandard, which may have impacted the working environment and aesthetic of the project. - **Discrepancies in Fixtures:** Inconsistencies with fixtures was an issue it was extremely obvious from a contractors perspective that they bought their fixtures in bulk and used what they had not what would actually go with the home or at the very least match. this car is just to have to replace fixtures in order to create continuity in our bathrooms. The overall finish of the home was frustrating, particularly given the investment made was for a new build. **Recommendations:** - **Professional Inspection:** it would be highly recommended engaging a professional inspector for a future Lennar Home build. Having someone knowledgeable accompany you during ALL the walk-throughs can help identify potential issues before final acceptance. it was very notable that Lennar homes will try and push you through the process in order to simply check a box for another sale without regard of customer satisfaction. **Conclusion:** My diligence exhibited throughout the project was instrumental in my wife and I achieving a satisfactory outcome, despite concerns about overpayment. The product we received in the end was definitely not worth the money we paid for it. We hope that by sharing this experience can provide valuable insights for others considering a Lennar home. I could not understate the importance of highlighting the necessity of a would be buyer being proactive and vigilant during the building process. Remember out of sight out of mind and a lot of things can get covered up behind sheetrock. **Final Note:** The final project was OK however, the effort I put into it was more in line with a custom build, but without any decision-making or upgrading decision-making ability. Do not expect for them to waiver and floor color, down to blocking in the walls literally, they will do nothing other than build you a shell, and that will look the same as the demo. ... More

Unhappy with your sales team, and terribly unhappy with the Lennar loan process. Promises made but we're not fulfilled and my sales lady was not at all helpful. When I asked her for help, I got nothing but referrals with no interest in trying to be helpful.... Just excuses.

Buying a home should be an exciting time, but after a life-sucking buying experience the excitement is long gone. We were lied to by the community representative. Multiple issues with the lender. Couple that with once you're in the house issue after issue pops up. Quality control issues that were missed while by the builder and then us while being rushed through our new home orientation. The things we did point out still not being done when we move in. Looking more closely at all the finishes around the house and realizing how sloppy the craftsmanship is. Drywall chunks still around the showers... the list goes on. I almost walked away right before closing and I feel like I should have. The one positive is that the warranty team has been very helpful with the claims I have submitted after being in the house 1 month. ... More

lazy and shortcuts no standards of quality

Its about what you would expect from a new build these days. They rush and hire whatever subs are cheapest for the budget. people get paid by working fast, not better. and so theres lots of errors or crappy workmanship garage still had dent in it. they painted front door because it had a dent, but in doing so got some paint on the door handle. Staples in the carpet sticking up everywhere. sharpie on the slab beneath rising to the top of our cheap flooring as blue marks. Floor had some scratches we missed. the cheap flooring also bubbled up some or wasnt stuck down good in some spots. nail pops everywhere. they closed doors while paint was still wet and so you can imagine how that played out. the railing in the stairway is not sturdy bc they screwed up and had to move it a couple times. think thats it. family is happy here, but its what you get with these big builders. they skip on quality to get productivity. its makes them money, i get it. i would just have more pride in my craft if it were me. ... More

I had a very bad experience , the sales agent doesn't responsive and they cut down the price drasticallly next day i signed the contract, and i requested to give me some upgrades or adjust to compensate to that but they are very rude, and the loan clearance asked certian documents which took little while to get and they scared us if you dont close the home on the day you will be fined $300 per day . I dont recommend to any of my frienda

The loan process was a complete nightmare! We literally showed up to closing and were told that our loan had not had its final approval and had to wait an additional 3 hours for them to get it figured out. Mind you, this was after we were told the previous night at 8:30 that we were good to go. No one called us to let us know of the rescheduling either which is completely unprofessional. We also had to continuously provide the same proof of funds over and over and over again. We were told that we recieved our final approval approximately 1 week prior to closing but were still asked to provide documentation the night before. Purchasing a new home should be an exciting adventure and this was not the case in any way shape or form and we are not the only ones that have had this experience. We also had a terrible experience with our final walk through. We were told by their rep that our entire house would be re-grouted and many other minor fixes with paint and broken closet doors that were to be replaced prior to closing which was three days later. Upon final walkthrough, absolutely none of it was complete and we almost walked on the deal at this point. They finally got the grout complete but did not clean the floors afterwards so we are still deing with trying to get the residue off. We were also told that we could just reach out to the project manager by the project manager himself at any time and he would have a someone there quickly to have the issue resolved as the crews would still be in the area and easy to have them come over to fix issues. Upon reaching out to the project manager several days after closing we were told to file warranty claims online. I will say the warranty department people have been nice and have provided solutions in a timely manner but certainly not as easy as texting the PM to have issues complete. One positive for the experience was that our closing date was moved forward by request to avoid issues with our current lease. Please make sure ALL promised and expected issues are resolved prior to closing if time permits! ... More

Lennar did not fix items before our closing as promised. Much of the blue tape was removed even though the issues had not been resolved. Items are slowly being addressed via warranty tickets weeks later.

Lennar hasn’t made this a great experience from the beginning. Why not just hire a company to do things right the first time, right? Our home needed many repairs right away, and it took quite a few attempts to get it corrected. We had taken multiple days off of work, to have nobody show up to our house to fix the issues. The closing was also less than expected. They were still asking for us to submit documentation post closing.. sounds like they didn’t have their ducks in a row-right? I would not recommend Lennar to anyone looking to buy a house.

Got a 2 story new home it's 1,950 square feet and they installed a 2 1/2 ton unit that does not cool properly the way it should they have gone out 4 times and still can't find solution and they know that the problem is that the unit is to small for house doent cool it at all down stairs till this day they haven't resolved anything and it's been over a month!!!!

This is my third Lennar home, and to be honest, if it weren’t for my commitment to the Next Gen model, I wouldn’t have purchased from Lennar again. The lack of customization options and the smaller yard compared to my previous homes have been quite disappointing. I’ve also experienced several warranty issues. While they are typically resolved quickly, the quality of the repairs seems to have declined in recent years. Additionally, my assigned sales representative has been unresponsive, and it’s been nearly two months since I moved in, and I still haven’t received a mailbox key which is now supposed to come from the sales office ... More