Lennar Reviews

Sales agent is awesome, loan officer might be the most unprofessional person I have ever done business with, service request was okay but rigid on time availability and not considering the customer, customer service agents are great but can do a little with empathy, some finishing could have been better and materials installed a little better. Overall, not enough positive to refer someone or even think about future business with the company.

Lennar sales team is very aggressive and compels to sign the purchase agreement within a day. Once an agreement is signed, Sales team do not have complete information of the home features and takes long time to respond to subsequent queries. Asking if there is an EV outlet provision in garage took almost 10 days.I have to remind 5 times over email to request change in purchase solar agreement. Lennar mandates to buy solar battery which do not make it customer obsessed. I have to put 30k cash just for solar. Besides solar installers takes 1plus months to activate solar system. Lennar design -Overall Aluna home is good but there are many places where the builder had cut corners. All secondary bedrooms had only 1 ceiling light common with fan connection. Sliding door to yard do not have provision of screening door. While walking upstairs sound travels quickly everywhere giving a feeling of an old home. There were multiple defects as refrigerator outlet keeps tripping, kitchen fan hood not working, door locks not working, unequal cooling from HVAC which took long time 5/10 days to be fixed. ... More

Despite promises and numerous requests, only a few photos were taken during construction. The final inspection was a disaster. The sales person was not present at the final inspection, nor was the construction supervisor (we were informed he had several inspections that were scheduled for the same date/time). Lennar is driven solely by the schedule to close to satisfy upper management directives....work is done with the approach of "it's good enough, let's move on to the next unit". The warranty department is presented with a list of items to correct....items that should not have passed the construction phase. Closing docs needed to be revised several times post-closing....I had selected the Venmo option for any potential refunds, yet refunds were sent by check. ... More

The final walk through was chaotic as the superintendent rushed through many issues. We didn’t have ample time to inspect the major issues and only in out when moving it. But once the problems submitted they were handled in a timely manor.

Did not really have a good experience.

Started out great. Our application and special requirements all sent in to underwriters for review. About two weeks from our closing date, the woman in. Sales contacts us to let us know that they decided to relist our house at a lower price!!!! What the "f"? We were so close to the end of our underwriting, there was no reason to expect we would not close. We worked hard the entire process and did close on the home,on time. We did Not expect to have the house taken from us when we knew we had more time. Plus they listed it for cheaper. Touring new buyers through the house we already accepted. Worried all the traffic through the house might cause some changes in what we approved. (Marks on carpets, walls, hands on doors and drawers, leaving trash). We feel very screwed with this house we fought hard for, completing all requirements on time for original closing date of 11/22. This company lacked the support and trust that we were going to make it happen and close. We did,on time. Annoyed that we were not offered the better prince while they were actively trying to sell the house from under us,Under contract!!!!! The house now had a negative feeling around it, this is very unsettling. We noticed a couple of things in the house that was not completed correctly such as internet wiring. They had to come in to repair as it could not be used other wise. They were there for many hours, so clearly not done right at the beginning and clearly prove that the workers were rushed in the end to get the house complete. I loved this house, but the company had now surrounded the purchase with negative feelings. They made us out to be incapable, with no real apologies and no offer to make it up to us. If they were willing to take $10000 less from a stranger, then why not offer it to the couple working SO hard getting you all the information you had to have. Not very positive about Lennar. Kinda having second thoughts about this purchase .. ... More

We moved in just before Thanksgiving and have had two floods (one due to damaged underground drain and one due to builder installed washer). The warranty process has been slow and tedious. Additionally, I feel like the pre closing inspection process was designed to overlook items. All "cosmetic" matters (paint issues, touch ups, cracks, etc) walk through person says "I have this", then we move in and there are paint issues everywhere, cracks everywhere (eg crown molding, cabinet molding with 1/4" + gaps in several spots). The response I got before closing was "initial walkthrough was the only opportunity you had to identify issues, we won't close with any open issues and we won't address cosmetic matters after closing.". The entire walkthrough process was sneaky at best, unethical at worst. Add to that issues between post office and builder relative to mailbox keys and it has been a suboptimal experience to sta the least. And at each step/complaint the response is essentially - too bad. I would be hard pressed to choose a Lennar product in the future and certainly wouldn't recommend to anyone else because quite frankly I don't trust the process and I am skeptical if the quality is anything above what a far less expensive builder would provide. Add to that a complete lack of empathy (first floor in thanksgiving day, second on Christmas day) and I guess this is just the new business world. ... More

Lennar mortgage officer Tom was quite difficult to work with, After establishing this was my first property and needed various issues explained, at times the answers were borderline rude, left me feeling like an idiot for asking a question he was inferring I should know the answer. Was nice in general conversation but didn't feel the need to explain. I found issues with his work, initially I wanted 20% down. Later to find out that the numbers in his system were showing 18% down and added insurance. He didn't see the need to make corrections and re send the correct figures. I was away from home, out of state for over a month, where I left clear instructions that my real estate agent(family friend) will represent me in my absence. Not one call or email was returned to my real estate agent during that period. As it got to a point, I confronted Tom and said I will not deal directly with him anymore as I feel I am not getting the service/support I need as well as expressing my complete disappointment in the service provided. Lennar concierge Jody Ann was quite confusing at times with not replying to all in thread, omitting information in various emails, causing confusion between myself, my agent and other people in the email threads. I fought for a month before I received an answer about the Flood report survey, and after multiple emails asking for this documentation to acquire home owners insurance, she sent it to Lennar mortgage. Again, more emails, more time, more frustration I acquired what I had been asking for over a month. Finally at closing, They went past their day for closing that THEY made, then wanted to reschedule at a day that didn't suit me. If on my next home I have an option of a Lennar home and ANY other home, I will choose any other builder based off this poor experience. ... More

Financing was easy. Workmanship is the absolute wort. My Brand New home was not detailed at all. My stove I was told it was on when they did their inspection it was UNPLUGGED. My flooring was put together with bits and pieces. Lots of little pieces landscaping cheap only 20 feet of sod when I have at least 50 feet needed to cover yard. Big gaps that my dog got out under the gate. I didn’t realize how small the door entry to the bathrooms are my walker doesn’t fit through the door. Bee nest in my garage it’s my problem. I just moved in. I’m allergic to bees No upgrade center. You pay HOA fees even though the pool is not ready the workout area is not ready but you can pay every month that it’s incomplete. Would I buy again from Lennar. No. I would not. Buyer beware. ... More

My purchase was initially scheduled to close on November 8. I was finally able to move in on November 13. I had to stay in a hotel for two nights, but new clothes because all of mine were packed. I also had to pay the mover storage fees. My sales agent was off on the original closing date and could not be reached. She never informed me the house would not close on November 8. In addition, she failed to put the title in a trust as instructed. On November 8, I scheduled an appointment with Comcast to install my internet. I went to the sales office to get a key to let the installer in but they wouldn’t allow it saying I didn’t own the house. I met with the finance guy two months before the close and he preapproved me. He never told me there were any problems until a week before the close and then began to barrage me with requests for more information, including requirements to get automatic withdrawals from my retirement accounts which, of course, take several days to set up. In short, my sales experience with Lennar was horrendous. They failed to properly title the house, treated me like a vagrant, were unavailable at crucial times. I love the house but Lennar sales and finance leave a lot to be desired. ... More

It seems that they were trying to get the work done to sell the house. The workman ship was very poor. We had to walk this home 3 time and items were not addressed as of our purchase date. Items still need to be addressed with us living here. The door opening from the outside and the hinges on the outside of the door is very unsafe as well. Someone could just knock the hinges off and come into the home.

My first home was a significant milestone, but my experience with Lennar Homes fell short of expectations. While I am thrilled to have a home of my own, the process felt disjointed, transactional, often frustrating with numerous communication issues and unresolved challenges. Communication during the home-buying process was inconsistent and heavily one-sided. While Lennar’s representatives did communicate when they needed something from me, they rarely responded to my questions or requests. This left me frequently reaching out and “fetching” for answers rather than receiving proactive support. The only person who communicated effectively was my loan officer, Steven, who went above and beyond to address my concerns and provide clarity, even beyond his responsibilities. However, the Senior Loan Officer Processor (Carrie), whose role was to handle final-stage issues with loan documents, was almost entirely absent. When I reached out for assistance, she directed me back to Steven, leaving me to navigate crucial details without proper support. The communication I did have with her, felt like I was repeating and providing documentation already submitted. Completely disregarded my email stating everything I was able to submit was submitted. Similarly, my home consultant was nearly non-existent. I met with them only twice: once when expressing interest in purchasing the home and again to provide the deposit. After that, there was no meaningful follow-up or guidance. Even on the day I received the keys, my home consultant was not present; instead, I was handed the keys by someone I had never interacted with before. The entire experience felt impersonal and overly transactional. Questions about the process or the home itself were not thoroughly addressed, and I was left to figure out much of the process on my own. Unlike the celebratory gestures other buyers received, such as the congratulatory photo with the oversized key, my experience lacked any personal touch. My family and I ended up taking a photo in a different model home just to create a memory of the day. After moving in, I quickly encountered multiple issues with my home, which had previously been used as a model. The stove and microwave malfunctioned daily, and the hot water would cut off after just five minutes, the garage door opener doesn’t have what you need to link up the device with your vehicle. Additionally, I was told by the solar company themself that the solar system had been installed without proper clearance, preventing me from activating it with SDG&E/Sunrun. Despite multiple attempts to contact the numbers using the information provided in their pamphlets, I have yet to receive a resolution. The closing process added further stress. I had no clear understanding of how the key transfer would work on closing day, as no one took the time to explain it. The representative from First American Title (Karina), who handled the set up to notarize my documents, communicated via email but never introduced herself in person when I arrived at her office. I met the person notarizing the documents in the lobby, but not the person who set up the meeting, despite her role in the process. To add calls to First American Title were often unanswered, further emphasizing the impersonal and disjointed nature of the experience. More frustration led when I learned my loan was to be sold to another company shortly after closing, with no details provided about the new lender at the minimum who the new lender would even be. I reached out to ask who that lender will be and received zero response to my email. This will create additional challenges in setting up automatic payments, increasing the risk of possibly missed payments. Despite the overall disappointment, there were a few individuals who stood out for their exceptional service. Steven, my loan officer, remained professional, communicative, and helpful throughout the entire process. Additionally, the notary (Venya) who finalized my contract brought a personal touch to an otherwise transactional experience, making my family and me feel valued and appreciated during our final interaction. I would even include, the Lennar Homes Consultant (Becky) who handed over the keys to our home, though someone I had never met before, made a positive impression. She had an honest and normal conversation with us, providing some sense of connection and care during the final interaction. While I am grateful to have achieved homeownership, my experience with Lennar Homes was deeply unsatisfying. From the lack of proactive communication to unresolved post-move-in issues, the process felt impersonal and unorganized. Aside from the exceptional service provided by my loan officer and the notary, I cannot confidently recommend Lennar Homes based on my experience. The plus side is I was able to close on the home earlier than I thought, but the overall experience lacked the care, guidance, and professionalism I expected as a first-time homebuyer. Buying my first home should have felt exciting and celebrated, but instead, it was riddled with challenges and left much to be desired. ... More

Nothing much to say, war is one side. If you have choices to buy then don’t have to buy from Lennar.

The volume of paperwork that could not be changed nor copied to have someone else look at it was ridiculous. Why send it if no changes can be made. We have not been impressed with the electrical outlets in the house.

Customer service is not good. The master bedroom shower is useless with no tap at the bottom and sliding glass door is hard to clean. The master bedroom wic is literally in the corner you have to walk through the bathroom to get there and there is no power outlet in it. I told my desire what type of home I am looking for but the Lennar team was very cold. They didn't help me to find my first home to be my dream home. I wish it could be my dream home. The team you have is not supporting at all. We moved from New Jersey for this home. The team was not cooperating with us to find the perfect home

The sales person I bought the home from retired and left me with no one to ask questions. When I tried to find answers., I would be routed several times before someone knew the answers. The person that helped me the most was the loan person. The loan person was very helpful and patient and I give him 5 stars. If it weren't for him, I probably would've walked away.

It was not a good experience from the start. We were told by the sales woman that Lennar did not offer VA loans. We found that to be incorrect. We have had many issues with the workmanship and have only been in the hone for less than 2 months.

Call me if you really want to know. Most certainly the worst buying experience I've ever had. HORRIBLE customer service. & response times.

The start of the process was great, the sales team and mortgage group did an outstanding job (great communication, attentive to questions and concerns and just a pleasure to deal with). The walkthroughs were ok, a bit rushed and even items pointed out prior to the walkthrough weren’t all corrected (some weren’t corrected after the first walkthrough, and were rushed to correct just prior to closing), because of this several items were missed. The warranty group, although they are polite, they did not address the issue we were having and even closed the warranty ticket after an escalation request was made…that is poor customer service. It was clearly communicated with the warranty advisor that we disagreed and wanted to see the data on why it was denied, instead they closed the ticket. If they showed that our request was wrong and explained why, we would have accepted that, instead they closed the ticket. As far as the neighborhood is concerned, so far it is good, my only complaint would be to make the HOA/Clubhouse structure easier on the homeowner (having to access 3 or 4 different websites and payments to each is a nightmare…if you can even get access). It’s a shame because Lennar had the ability to get a great review but they choose not to. Overall, right now, I can’t say I would recommend Lennar as a builder, but I would recommend the Angeline community. ... More

We bought our first starter home from Lennar some years ago and had a positive experience about it, so we thought “why not” when we received a call from the new home consultant about the availability of a lakefront property at Northlake, a community four miles from the Sacramento Metro airport. We couldn’t be more wrong! Sales – I am one of those buyers who was willing to pay more for upgrades. It is apparent that Lennar cared more about how they got the job done quickly than customer satisfaction. There were either no or very limited upgrade options to choose from - cabinets, countertops, backsplash, you name in. Imagine you just spent $800k on a house and were told by the builder that “too bad, we couldn’t offer this or that” even when you were willing to spend more. More accurately, “we do offer this or that in our El Dorado Hills development [where the million houses are built]”. Awkward! To be fair, those New Home Consultants were pretty responsive during the pre-sales phase. However, there was no “warm” handoff from Sales to the Mortgage/Loan division. The unspoken words to us were, “sales completed, next one in line.” Mortgage/Loan – Imagine you were approached by the builder’s loan department who gave you 48 hours to submit electronic a long list of documents but your questions to them went unanswered for a week. Of the list of requirements, one of them was concerning your reasons to buy the new house and your plan for the old house. We were scratching our heads thinking, “we have just submitted other required documents showing that we have enough money in the bank to buy the house outright and we have enough cashflow to afford the mortgage and that’s not enough? We have to write an essay to stroke your ego too?” We seriously thought about walking away at this point until some higher up personnel stepped in to smooth away the outrageous ask. The House – While inflation is real and your money may not go as far as it used to, having just spent $800k on a house it would not be unreasonable for us to expect the community plan to be well thought out, the amenities inside the house to be well positioned, the craftsmanship to be meticulous, correct? Wrong! In a community where my 2,700 sqft house would be considered small, it is hard to imagine I do not even have enough street parking space for even ONE single car in front of my house. Never mind family and friends, we will go to your house for holiday celebrations from now on. Driveway is 20 feet in width, a few feet narrower than driveways found in many older houses. Imagine trying to park two SUVs or pickup trucks on your driveway. Landscaping comprises of low-end mulch which covers 90% of the front yard, with a whopping 8x10 grassy area to help builder check off the box. Prior to our first walkthrough, we had already informed the New Home Consultants of the observations made, including a dented garage door, chipped concrete front porch entry, a couple of damaged eaves, sloppy stucco walkthrough and low. By reporting these concerns early, we thought the builder would perform some fixes to make our fist walk-through a more pleasant experience for everyone involved. Needless to say, they did not. In fact, some of the concerns were not even addressed until a week after the final walkthrough. Interior walls and ceiling were painted with white paints throughout the house as no option was available. We ended up spending over $6k to repaint the house into the preferred colors. Electrical appliances consist of mostly soon to be outdated GE models, which speaks volume to the builder’s priority to save by buying things in bulk as opposed to putting customers first. The range hood that came with our house looked good on the surface but a simple Google search informed me the unit had a low CFM. We ended up replacing it on the 3rd day after we moved in. We found our structured media enclosure “conveniently” mounted on a wall behind the laundry room on the 2nd floor, which makes receiving good WiFi signal difficult throughout the house. Our house has three bedrooms. Each bedroom, even the one in the master suite, has only ONE single robe hook in it. AC unit in the master suite is super loud; it wakes us up in the middle of the night over and over again. Final Thoughts – We do want to give credit to the home care (warranty) team as they have been very responsive to the requests submitted. The construction supervisors we interacted with seemed honest and transparent, admitting to us thoughtfulness and customer satisfaction oftentimes took a backseat when profitability was the company's only mantra. Maybe we should all develop a Lennar-like mindset. Why use towel racks/bars when we can get by with a single robe hook? Hairline crack on ceiling and drywall on Day 1? No big deal, we can revisit that a year from now! Scratches on brand new bathtubs and cabinets? Breathe and know that they are still functional! Chipped bathroom and kitchen tiles? Congrats, you have 20-20 vision! Broken outlet covers? Don’t focus on those minor things, silly! Lakefront homes but no direct access to the lake? That’s what makes Lennar a unique home builder! Onto the million-dollar question: Would I recommend this builder to others? Yes, to the priests as they are more forgiving than most. Or to HGTV, as they like to tear things down and build back better anyways. ... More

Do not use Lennar mortgage. Maybe it was just my loan officer but phone calls weren’t returned. Emails not answered and I was told I was getting money back at closing. Then I wasn’t. Then I was. I was told to put 10% down but it turned out it should only have been 5%. Then I was told PMI had to have insurance on it in order to get it cancelled if I paid it off early. Then I was charged $7000 for it. Go to any other lender. Not lennar lending.

Water tank, dishwasher, emergency shower hinge, ungrounded rail. These shouldn’t occur with adequate quality control. Home experience stafff became invisible and unresponsive after sale, warranty filing process is inconvenient and closed so my property managers cannot file claims on my behalf.

Unfortunately the quality control of their homes is non-existent. I have found issues with EVERY SINGLE TRADE!! I am an engineer by trade and run a construction company so I do know how good work should look like. Flooring / Tiles: Floor in general is off level. Had to add shims to almost every piece of furniture in the house. Very poor quality installation. Also found a couple of broken tiles as well. Grout stained with compound and tiles stained with lines from the framer, Bathroom tiles were never properly grouted on the top edge on all 3 bathrooms. Tiles poorly grouted and poorly caulked where needed especially in the bathrooms. Framing / Drywall: Multiple walls off square, especially window and sliding door openings. Joint cracking in several locations. Upon installing blinds, you lower the blind and one edge has 1/8" light while the opposite end has close to 1" gap. They implement "skip trowel" finish which looks hideous in my opinion and it is just to hide all imperfections and poor installations so they can pay less for the work performed. Electrical: Very poor rough in, off level boxes and face plates. missing light bulbs, faulty wiring on 2 points, missing screws on faceplates. Very poor design, electrical meter is on the opposite side of the house to where the electrical panel is. Cable / Internet: Very poor design, the utilities junction box on the sidewalk is on the opposite side of there the house junction inlet box is. Therefore, to get the utility connected the cable company has to go across the driveway which means going under all the pavers, or going all the way around the back and to the other side of the house to avoid messing up the pavers. The second option is detrimental to the speed of the internet because we all know the longer the run from the hub to the box the greater the loss in signal strength. Plumbing: Loose fittings / connections creating leaks in cabinets under sinks in multiple locations. Poor rough-in resulting in crooked shower heads. Water heater had to be replaced a week after we moved in because there was a foul smell coming every time you open the hot water faucet. When replaced, they were draining the old one and milky water was coming out of it and smelled horrible. Cabinets: Extremely CHEAP quality, poorly painted and scratched all over the place. Dings and dents all over the place and one in particular severely cracked and they tried hiding it with spackle and paint. No soft close mechanisms which these days and for the price point should be standard. ZERO caulking on joints. some of them were drilled on the wrong location and hole was poorly spackled and painted to hide the mistake. Very cheap quality overall. Multiple areas missing paint, poorly painted and dripped paint. Glazing: No impact window option which in Florida should be standard. Missing screens and scratched glass. The silicone work on the glass around the frame is horrible. As if a toddler would've done it. Very disappointing. Masonry: Fortunately most of it is covered by drywall but what is exposed in the garage is not good. Blocks were not laid out level and multiple voids in mortar joints. They also installed cracked and chipped blocks. Pool: It took almost 10 weeks after walkthrough and 6 weeks after closing to be able to use the pool. First at walkthrough, the pool control panel was dead and some of the jet plastic fittings were missing. By closing time it was still not fixed. Then it turned out the wiring of the panel was faulty so they had to replace it. That took 2 weeks to get done. Once it was working the pool turned green. Apparently Lennar forgot to pay the bill so the pool company stopped performing the service. Once that was resolved the pump was leaking and needed to be replaced. Furthermore, the pool heater is not working properly and las but not least the overflow drain was installed a bit too low so the pool fill level line is low obviously because it can't be higher than the overflow elevation as that drain works by pressure equalizing. Pool fence missing pieces and hardware all rusted out. Pool light housing not flush with pool wall. 1/4" gap on 1 and 1/8" gap on the other. Paint: Very poor paint job overall. you can see brush marks, roller marks, drips... In addition to it, EVERY SINGLE HINGE has paint stains. The garage floor is another failure. It is advertised as "Epoxy Garage Floor" but in reality this is false advertisement because they just pain the slab gray and throw the flakes on it. The 3rd step which is the epoxy resin is skipped and Lennar says they don't include it. Therefore it shouldn't be advertised as epoxy garage floors. And since the painter got there after the plumber, the garage floor under the water heater is not painted either. Sprinkler: Sprinkler system control box has a lock and no keys were provided. Rain sensor post was painted green but paint job is horrible. They overplayed some portions of the actual sensor assembly and missed some spots on the actual post. HVAC: Apparently system was ran while the drywall crew was working because all the vents already full of compound dust so you can dust in the morning and you will have a small film already accumulated by the end of the day on all your furniture and belongings. Lennar's response is they don't clean ducts. So one buys a brand new home to get ducts full of compound dust, which by the way is extremely bad for your health. House delivered with no filter in the system either. Pest Control: House has a bad problem with ants and spiders. Ants are undermining pavers all over the driveway and spiders invading the fascia all around the house. Makes you wonder about that termite spray they should used under the slab. Pavers: Chipped, cracked, off level all over the place. 27 in the back and 36 on the driveway. Roofing: Gutters are full of roof tile debris. This is unbelievable! Carpentry: Door hinges, some are missing screws, and others were installed with an array ... More

We have warranty items that have been identified to Lennar to be fixed. Some items like exterior doors that let air come through the threshold. This is a critical defect that is making our energy cost spike that has yet to be fixed. We have to keep rugs in front of the doors to keep our heat in. Other items have yet to be given an estimated time of completion.

I was warned that Lennar builds cheap homes. I should have listened. It all started on the intial pre-closing walk with our superintendent Luis where we gave him a punch list of items that needed to be addressed. Six days later (1 day before our closing and when we were to move out of our current home) I was called by Luis and told he couldn’t get the majority of things done but he promised we would have them addressed starting the week after we closed. So, we trusted him and on Thursday, October 17 we closed and got our keys. That is the day we started noticing there was more than a punch list not completed. Take away: DO NOT CLOSE IF ITEMS ARE NOT COMPLETED Here is a run down of all the issues we have had: -All of our initial walk through items were pushed to our 30 day list forcing us to take numerous days off of work to meet all the trades. 45 days after closing and we are still getting all of the trades out to fix the laundry list of items. Some of them look at the issue and say oh. My work order doesn’t say that. Sorry we will have to come back. -Sewer backed up into house at 8:30 pm two weeks after we closed. -AC condenser unit froze on move in day and was so loud that you could hear it from across the home -Master bedroom air vent was closed on walk through so we wouldn’t hear that when opened it sounded like an airplane was taking off and so that the other rooms could get air (this has now been band aid fixed with adjusting the dampener so less air goes there). We were recently told that was the best they could fix it but we will see how the house cools when it’s 120* outside -grout in tile is all different colors throughout house. We were told on initial walk the cleaning team would fix this. Didn’t happen. (waiting to see how they will band aid this one) -Front door isn’t square so when a breeze blows wind howls in and our hallway sounds like the set of a scary movie. -Electrical wiring is so cheap in home that when you vacuum your room the lights flicker (electrician said it’s to code and completely normal) The only positive in this process as been our current superintendent, Dan, who is amazing an an asset to Lennar. Too bad he wasn’t the one who did our closing! ... More