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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19311 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19311 Reviews in All Areas

Star Rating Breakdown

5 ★ 8000

4 ★ 3636

3 ★ 3244

2 ★ 2056

1 ★ 2375

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Very bad experience

  • Anonymous
  • Verified HomeBuyer
  • November 07, 2024
  • Tampa, FL

I had a very bad experience , the sales agent doesn't responsive and they cut down the price drasticallly next day i signed the contract, and i requested to give me some upgrades or adjust to compensate to that but they are very rude, and the loan clearance asked certian documents which took little while to get and they scared us if you dont close the home on the day you will be fined $300 per day . I dont recommend to any of my frienda

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for your inconvenience and frustration during your home-buying ...

Total Score 2

Quality 3

Trustworthiness 3

Value 1

Responsiveness 3

Loan process and move in expectations.

  • Anonymous
  • Verified HomeBuyer
  • October 30, 2024
  • Wimauma, FL

The loan process was a complete nightmare! We literally showed up to closing and were told that our loan had not had its final approval and had to wait an additional 3 hours for them to get it figured out. Mind you, this was after we were told the previous night at 8:30 that we were good to go. No one called us to let us know of the rescheduling either which is completely unprofessional. We also had to continuously provide the same proof of funds over and over and over again. We were told that we recieved our final approval approximately 1 week prior to closing but were still asked to provide ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We understand how disappointing it can be to encounter issues with the mortgage process and walkthroughs. We appreciate you letting us know that you have had a positive experience with our warranty team. If there are any outstanding warrantable issues, please continue reaching out to your Local Customer Care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Long list of issues before intial punch list and after and days after move in.

  • Ryan K.
  • Verified HomeBuyer
  • October 29, 2024
  • Lakewood Ranch, FL

Lennar did not fix items before our closing as promised. Much of the blue tape was removed even though the issues had not been resolved. Items are slowly being addressed via warranty tickets weeks later.

Lennar responded:
Thank you for sharing your feedback, Ryan. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

No highlight.

  • Anonymous
  • Verified HomeBuyer
  • October 20, 2024
  • Cottage Grove, MN

Lennar hasn’t made this a great experience from the beginning. Why not just hire a company to do things right the first time, right? Our home needed many repairs right away, and it took quite a few attempts to get it corrected. We had taken multiple days off of work, to have nobody show up to our house to fix the issues. The closing was also less than expected. They were still asking for us to submit documentation post closing.. sounds like they didn’t have their ducks in a row-right? I would not recommend Lennar to anyone looking to buy a house.

Lennar responded:
We appreciate you sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase and are sorry that your experience did not meet your ...

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Not good

  • Daniel R.
  • Verified HomeBuyer
  • October 18, 2024
  • Von Ormy, TX

Got a 2 story new home it's 1,950 square feet and they installed a 2 1/2 ton unit that does not cool properly the way it should they have gone out 4 times and still can't find solution and they know that the problem is that the unit is to small for house doent cool it at all down stairs till this day they haven't resolved anything and it's been over a month!!!!

Lennar responded:
Thank you for sharing your feedback, Daniel. We sincerely apologize for the issues you have experienced with your new home. We understand how frustrating it can be to deal with an HVAC unit that does not cool your home properly, especially after multiple attempts to resolve the ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Disappointment says it all!

  • Anonymous
  • Verified HomeBuyer
  • October 17, 2024
  • Lockhart, TX

I was so excited to find a new Lennar Home for sale in Lockhart, Tx. I had a great experience when I'd previously purchased a new build home with Lennar in 2013 in Austin Tx. This time; however, my experience was highly disappointing. I've had multiple issues in my new home to include a significantly broken piece of wood trimming out my garage door that was simply nailed on and painted over. I've been advocating to have the inside of my garage door trimmed out, where there are two inch gaps running down the sides and in the corners. Lennar and the builders used only the cheapest of sinks, ...

Lennar responded:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you have had with your new Lennar home in Lockhart, TX. We understand how frustrating it can be to encounter multiple issues after moving in, and we appreciate your patience as we work to address them. If there are any outstanding warrantable issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

It wasn't a great experience. Alot of stress

  • Antoine B.
  • Verified HomeBuyer
  • October 16, 2024
  • Meridianville, AL

It just could have been a better home buying experience.

Lennar responded:
Thank you for sharing your feedback, Antoine. We are truly sorry to hear that your home buying experience at The Retreat in Meridianville, AL was stressful and did not meet your ...

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Best thing about everything John

  • Kevin M.
  • Verified HomeBuyer
  • October 16, 2024
  • Kerrville, TX

nothing come with the house

Lennar responded:
Good morning Kevin, thank you for your feedback. We apologize for any inconvenience you have experienced with your new home. We appreciate your patience and are committed to improving our processes to provide a better experience for our homeowners. Moving forward, If you have any further concerns or need additional assistance, please do not hesitate to reach out to our customer care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Home buying experience

  • Alexander C.
  • Verified HomeBuyer
  • October 16, 2024
  • Saint Hedwig, TX

We had a great time finding a home that was almost completed with Damon. After that we talked with a few good finance people to get the loan paperwork done and approved. Our home buyer conciere we only had one conversation with him and couldnt get ahold of him for anything really. We did have a few issues with the home and it took many tries to get things fixed for us and some things i just had to take care of myself because i was tired of trying to keep up with the constant follow up on warranty things.

Lennar responded:
Thank you for sharing your feedback, Alexander. We're glad to hear that you had a positive experience finding your home with Damon and working with our finance team. However, we are sorry to hear about the difficulties you faced with your home buyer concierge and the issues with your home. We understand how frustrating it can be to deal with multiple follow-ups on warranty ...

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

So so

  • Denise N.
  • Verified HomeBuyer
  • October 16, 2024
  • Land O' Lakes, FL

Hit or miss as far as having issues resolved. Several items still not taken care of. Overall, not the best experience

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the inconsistent experience in resolving your issues. If you would like to share more details or need assistance with any outstanding items, please email us at LennarNews@Lennar.com), referencing this ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Internet out for 5 days due to construction and cut lines

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • Millsboro, DE

Do not use Lennar financing. Didn't offer any other products except 30 year for a 1 month bridge loan. Cost me several thousand dollars fir a point ad closing cost. Have your own financing Finding several cosmetic issues that need fixing. Response time for mediacom for an internet problem caused by chesapeak was awful Gourmet kitchen has no pull out drawers No ceiling fans or towel racks installed with spec house. Dead sod and the list goes on.

Lennar responded:
Thank you for sharing your feedback. We are truly sorry to hear about your experience with Lennar financing and the various issues you encountered with your new home. We appreciate you bringing these concerns to our ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Many issues

  • Naheed V.
  • Verified HomeBuyer
  • October 16, 2024
  • Kyle, TX

Had a terrible experience , as an investor I would have hoped they would have worked to keep my business. I am still working to fix issues with the house 2 months after closing Loan was transferred before first payment and no one could tell me where. Among other issues before closing

Lennar responded:
Thank you for sharing your feedback, Naheed. We sincerely apologize for the inconvenience and frustration you have ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Aqua

  • Rebecca G.
  • Verified HomeBuyer
  • October 11, 2024
  • Henderson, NV

Lennar selling agent was unresponsive throughout the entire process! Issues at initial walk through were not resolved prior to final walk through. This was a model so I would have expected better quality from the beginning.

Lennar responded:
Thank you for sharing your experience with us, Rebecca. We sincerely apologize for the unresponsiveness you encountered with our selling agent and the unresolved issues during your initial and final ...

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Never again

  • David Karl M.
  • Verified HomeBuyer
  • October 11, 2024
  • Crandall, TX

Not understanding how they sold my loan to another finance company after I told them before they do that let me know and I will go to my credit union that was very unprofessional once they got the money for the house they didn't care about nothing else

Lennar responded:
Thank you, David, for sharing your experience with us. We are sorry to hear that you felt a lack of care after closing on your home. We have been working to improve the homeowner experience, and we hope we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

investor

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Williamsburg, VA

Lennar was very difficult to work with... Many of the documents were incorrect. We did not use Lennar Mortgage or Lennar Title because of the issues. We are still receiving an alert to sign an incorrect document in the portal even though we closed August 23rd. Thankfully, our renter is just moving in this weekend. The final issues were just resolved and our walk-thru was August 5th. We still have a leaky toilet which will be repaired tomorrow.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered with the documentation and the issues that led you to not use Lennar Mortgage. We understand how frustrating it must be to still receive alerts for incorrect documents even after closing. We are glad to hear that your renter is moving in this weekend and that the final issues have been ...

Total Score 2

Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Poor experience through the whole process!

  • Robert V.
  • Verified HomeBuyer
  • October 10, 2024
  • Williston, FL

A lot of promises to get us in the house. No one knows what the right hand is doing through the whole process. Lack of communication with sells people to loan officer to contractors! Signing day shows up and no one from Lennar was there, called them and they said it’s normal for us not to be there for signing day that the title company will walk you through everything you need to know! Promise us some of our closing cost back and said, oh in the middle of your contract the state changed your closing cost and we can’t give you back your money! Should have had an attorney with us!

Lennar responded:
Thank you for sharing your experience with us, Robert.
We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Lennar home quality and my experience

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Troutman, NC

The finish work on Lennar homes is sloppy and the materials used are cheap. I have had to replace 4 lights in the 4 weeks I have lived in the brand new home because the lights are of poor quality. The front door is already coming apart and the dishwasher has a work order in to be repaired. The upstairs floors pop when walking across them. The materials used in Lennar homes are inexpensive and will not last the life of the home. I will have to spend my own money to replace all of the recessed lights because they are bad quality. These are things that should not be breaking in a brand new home.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the finished work and materials in your new ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Good Sales but average to poor delivery and buying process management.

  • Ferenc S.
  • Verified HomeBuyer
  • October 09, 2024
  • Ave Maria, FL

Only good experience was the sales consultant. After that it was very bad. At Lennar Mortgage I had numerous different contacts throughout the process, they did not know where the other left it off. Same for home delivery, concierge and other unaccounted number of individuals. You try to make it buying a standardized process with specialized people in for everything. But eventually humans buy your product and they want to be cared for by humans. Your process resembles very much to calling big corporations' customer support line and being handed over to multiple departments through a menu ...

Lennar responded:
Dear Ferenc ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Love the house, can't stand the company

  • Jennifer P.
  • Verified HomeBuyer
  • October 06, 2024
  • Menifee, CA

I fell in love with the house, but the company was not trustworthy, unhelpful, and does not follow through.

Lennar responded:
Good afternoon Jennifer, Thank you for sharing your feedback. We are sorry you feel that we are not trustworthy or helpful. We hope that moving forward, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

New home

  • Matthew T.
  • Verified HomeBuyer
  • October 02, 2024
  • Myrtle Beach, SC

Purchased a brand new home recently. My wife and I moved in and had a list of things that were not finished on the home after closing. Took a month a several phone calls to resolve. Refunds took weeks to issue and several phone calls! Then the biggest issue of all my property was damaged by construction next door after I took possession. No regard for my property at all! Again several phone calls several warranty requests. Even a phone call to horry county police to make sure no one else will be allowed to damage any more of my property. Not miner damage!!!! Also we closed on our house and ...

Lennar responded:
Good afternoon Matthew. Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your first weeks of homeownership. We are glad to hear that you are enjoying your home and the community you live in. ...

Total Score 2

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Lennar will make every excuse to not fix issues even within the 1 yr warranty

  • Alejandro P.
  • Verified HomeBuyer
  • October 01, 2024
  • Princeton, TX

Get an inspector and make sure Lennar fixes all issues found BEFORE closing. Lennar will find every excuse to not resolve any issues after the deal is done, even with the one year warranty

Lennar responded:
Good afternoon Alejandro, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience. If there are outstanding warrantable issues in need of follow-up, please send us an email referencing this review, to LennarNews@Lennar.com so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Lennar has a few great employees but getting anyone to follow up is horrible!

  • Shannon M.
  • Verified HomeBuyer
  • September 30, 2024
  • Rosenberg, TX

This was a horrible home purchase experience. It was hard to get a person to call you back. We had to do a virtual closing and it was awful, the first person we called at the Virtual Closing hung up on use when we didn't get connected fast enough. Then we had to find someone at Lennar who could tell how to get back into the Que since this was already paid for by Lennar. We couldn't ask any questions because it was just the notary on the call. Horrible. After we got moved in our air conditioner did not cool! Lennar has you scan a code if you have any problems and that called us back to help ...

Lennar responded:
Good afternoon Shannon, Thank you for sharing your experience with us. I am truly sorry to hear about the difficulties you faced during your home purchase and the issues you encountered afterward. This is certainly not the experience we want our customers to have, and I understand how frustrating this must have been for ...

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Not to much of problem because cash deal.

  • Jimmie G.
  • Verified HomeBuyer
  • September 26, 2024
  • Brooksville, FL

Quality control and workmanship is below avarge and a lot of mistakes.Close on house and had to spend 1500.00 to have tile floors cleaned and not the only one.

Lennar responded:
Good afternoon, Jimmie. Thank you for taking the time to share your feedback with us. We're sorry to hear that we didn't meet your expectations. Moving forward, If you have any general requests for information or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Lennar Homebuyer Review

  • Anonymous
  • Verified HomeBuyer
  • September 25, 2024
  • Fontana, CA

Our first homebuyer experience could have been much better had the sales team been much more responsive and kept us up to date on the status of the home. We missed out on the initial home we wanted due to the first sales person, Sheri, not responding to us in a timely manner. The sales person for the 2nd home, Corina, was very friendly once you were able to get ahold of her. After the contract was signed though, we only heard from her if we reached out several times with a question or concern. Even then, we sometimes had to reach out to other people to get an answer. Our closing date was ...

Lennar responded:
Thank you for sharing your review. We sincerely apologize for the issues you experienced during your Homebuying process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Not a great experience. There are couple of builders who are arrogant and not professional, they dont respect the customer at all and dont listen to them

  • Anonymous
  • Verified HomeBuyer
  • September 25, 2024
  • Cumming, GA

The sales team has completely gone wrong on day1, They gave wrong info on which are basement lots and which are slab homes and completely messed up the sales during 1st week. The Mortgage team communication was worst as they did not give the loan estimates in time and just don't respond to customer calls. The quality of construction is worst and not up to mark of Lennar. Overall Lennar failed to deliver a quality product from sales to finish line!!

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

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