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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19312 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19312 Reviews in All Areas

Star Rating Breakdown

5 ★ 7975

4 ★ 3635

3 ★ 3242

2 ★ 2063

1 ★ 2397

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Basic

  • Anonymous
  • Verified HomeBuyer
  • September 17, 2024
  • Fresno, CA

AC thermostat older model no wifi enable no sync need to control manualy each one. No towel hangers in bath. Kitchen counter tops poor quality and thicker than regular size sharp edges. Selling solar but if ask any questions about it your guys reply talk to solar company? Overall quality is poorer than previously built lennar homes. Your mortgage finance team has no time to talk with customer.2 days 3 different decisions for loan aproval..

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Materials cheap

  • Anonymous
  • Verified HomeBuyer
  • September 17, 2024
  • Mesquite, TX

The material looks cheaper than I thought

Lennar responded:
We are sorry to hear that you have not had a good experience with your home purchase. If you would like to share any further details, please send us an email to LennarNews@Lennar.com. Your feedback is valuable and will be used to improve the homebuyer experience.
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Mixed feedback

  • Anonymous
  • Verified HomeBuyer
  • September 17, 2024
  • New Caney, TX

Sales disappeared. Grass conditions are bad and customers are left with high water bill to fix dead grass

Lennar responded:
Good afternoon, thank you for sharing your experience. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Do better

  • Andron C.
  • Verified HomeBuyer
  • September 17, 2024
  • Kissimmee, FL

Poor comms, workmanship, concierge (Nicole) argumentative 11 properties purchased to date; this was the worst experience.

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry you experienced a difficult homebuying process and your home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Full didclosure

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2024
  • Las Vegas, NV

We did not have full disclosure at the time of purchase they tried to make it right but we were past the beginning stages.

Lennar responded:
Good morning, We appreciate you sharing your feedback. We apologize for the inconvenience or frustrations this might have caused. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Bigoted contractor with subpar craftsmanship

  • Lawrence W.
  • Verified HomeBuyer
  • September 11, 2024
  • Statesville, NC

The GC (T) was very responsive in all emails UNTIL we met in person and, in our opinion, saw the buyers were a same sex married couple. From that point on he wouldn’t even talk to my husband and I when we had issues. He would only talk past us to the other Lennar associates. He would not even make eye contact and would walk 10ft ahead of us while TRYING to discuss issues. A total of 3 separate offensive interactions. I voiced my issues to the Lennar staff and my realtor about wanting to be done and pull out. Then magically T was artificially friendly and personable. I’m glad I did a 3rd party ...

Lennar responded:
Good afternoon Lawrence, Thank you for sharing your experience with us. We genuinely regret that your home-buying journey wasn’t as positive as it should have been. Your feedback is important, and we’re here to support you moving forward. We hope you enjoy your home while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Left abandoned

  • Erik B.
  • Verified HomeBuyer
  • September 11, 2024
  • Clovis, CA

Whenever there were questions or needs nobody was there to help. Concierge was useless. Lender left without saying anything before closing. Builders didn't even get permit for solar until after 30 days at closing. Francisco has been the only helpful person

Lennar responded:
Good afternoon Erik, Thank you for sharing your feedback. We appreciate your kind words about Francisco and are sorry to hear that you felt there was no one available to help with your questions. We hope that moving forward, you can enjoy your home and we can earn back your trust by providing a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Production/Commercial Sales of flooring products

  • Clara D.
  • Verified HomeBuyer
  • September 11, 2024
  • Williamsburg, VA

The drywall and painting company are beyond bad and there are many homeowners that are dissatisfied. I have worked in the production building world for 20 years of my 40 and have not experienced the poor quality and lack of professionalism of the drywall/painting company. It is the number 1 topic at all community gatherings. Unfortunately, Lennar spends a lot of money on customer experience and one vendor is giving a bad review of Lennar.

Lennar responded:
Good morning Clara. Thank you for sharing your feedback and bringing this to our attention. We apologize for the inconvenience this has caused you. Your concerns regarding the drywall trade have been shared with upper management for review and ...

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Poor experience with Lennar

  • Christian R.
  • Verified HomeBuyer
  • September 11, 2024
  • Henderson, NV

Honestly, there were a lot of communication issues during the home buying process with LENNAR. I was especially disappointed with the construction manager Cody. There were several issues with the home that needed to be fixed. We brought up the issues during the walk throughs. Whenever we showed up, Cody was still working on the issues . It was disappointing to hear that Cody stated we were the ones delaying the processes when he could not even get his workers to fix the issues in the home. Lennar should have workers readily available and the Construction manager should not be stressing over ...

Lennar responded:
Good afternoon Christian, Thank you for sharing your feedback. We sincerely apologize for the frustrations you experienced during your home-buying process. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Never met "the builder" but Jess was easy to work with, on the other hand John was useless, and Chris does excellent work repairing other workers' mistakes

  • Jerome E.
  • Verified HomeBuyer
  • September 08, 2024
  • Tualatin, OR

Pay particular attention to small details - point them out every time you get a chance and if given the chance put them in writing

Lennar responded:
Thank you Jerome, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced. We appreciate your positive feedback about Jess and Chris. Your feedback has been shared with upper management. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

Not a pleasant experience throughout this journey

  • Satyajit S.
  • Verified HomeBuyer
  • September 08, 2024
  • Menifee, CA

I will not call this experience a pleasant one. Working level team is not at all sympathetic towards buyer. They don’t have problem solving / reducing mindset. From day one things didn’t go in a professional ways. They collected all information from my agent and later on denied to pay any commission. This list is very long . However the above point was completely unprofessional. Construction quality is also having question mark . I have submitted few complaints but one of them is most important. Hoping a good resolution.

Lennar responded:
Thank you Satyajit, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar Home

  • Thomas J.
  • Verified HomeBuyer
  • September 07, 2024
  • Beasley, TX

It's a good community when you build your house try to keep the engineers who they are when you move them around there are a lot of differences in the construction of the house so there is a lot of irresponsible behavior from your engineers and to this day I still haven't got the key to my garage door key missing. Also I didn't get any painting code or color code for the inner wall. You didn't give this at the time of closing. You engineers don't know. After asking, they showed me with open arms. So I can't even go to the paint shop and get a sample of it. When you made the concrete base, it ...

Lennar responded:
Good Morning ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

A Mixed Bag

  • David H.
  • Verified HomeBuyer
  • September 04, 2024
  • Camden, SC

This was a difficult review to write, and one where I waited nearly two months to see if there was resolution on a few issues. Let me break this down into areas: Construction/Builder: This started off as the biggest issue. After we put down our deposit, we were told our final lot layout was going to be different then what we originally expected/been advised. However, after all of the back and forth, the construction team itself really got behind getting us the home we wanted. It started rough, but once Elddy and Rob recognized that this wasn't going to be a simple fix, they went ...

Lennar responded:
Good morning David. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced regarding the construction of your home, sales process, and Lennar Mortgage. We appreciate you taking the time to acknowledge Jim, your loan analyst. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have specific items that have not yet been addressed and you would like us to help you follow up on these, please send us an email referencing this review to LennarNews@Lennar.com with details of your concern. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. ...

Total Score 2

Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Not happy at all with the experience.

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2024
  • Henderson, NV

Disappointed with the entire process.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 4

Front porch

  • Connie B.
  • Verified HomeBuyer
  • September 01, 2024
  • Rogers, MN

The responsiveness of repairing the front porch cement patio is still pending. It is the first thing people see when visiting. The pointing fingers and blaming us for not putting this on the initial list of things to repair is outrageous.

Lennar responded:
Good morning Connie. Thank you for your feedback on resolving recent issues. We apologize for the inconvenience and time it has taken for the front porch cement patio repair and have shared your concerns with upper management for review and ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Sales lady

  • Daniel R.
  • Verified HomeBuyer
  • September 01, 2024
  • McMinnville, OR

I hope you don't get the same lady we had. She lied to us several times. The other people we dealt with were ok. Lennar cuts so many corners that produces a sub par quality house. The fences are complete crap. interior paint is horrible. I would not recommend buying a home from them.

Lennar responded:
Thank you for sharing your recent Home purchase experience with us. We apologize for the inconvenience and have shared your concerns with upper management for review. We hope that moving forward, we can change your experience as a Homeowner to a more positive one. For general inquiries or warranty/service requests, please don't hesitate to reach out to your customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 4

New home purchase 6/28

  • Benjamin S.
  • Verified HomeBuyer
  • August 26, 2024
  • League City, TX

John did not take my third party inspection report seriously. He brushed everything off and basically told me that this was not going to be a "perfect" house. Even for a new build, this house had a ridiculous number of imperfections and I was rushed into closing. Even after moving in, I have submitted over 4 warranty claims, and the Lennar representative just tells me that everything is not covered. I have a garage door that doesn't close, an A/C unit with a bad filter after less that 60-days of move in, and so many more issues. Not pleased with Lennar cutting corners and not taking customer ...

Lennar responded:
Good afternoon Benjamin,
We appreciate you taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. I have shared your comments with upper management for their review. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

My salesman Norman was a liar

  • Tyrone Donato H.
  • Verified HomeBuyer
  • August 25, 2024
  • Arlington, TX

Everyone but Norman and the Construction MGR were Great! Je is a Liar

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear you did not have the best Homebuying experience. We hope that moving forward you feel well taken care of as a Homeowner. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 5

Disappointing home buyer experience.

  • Diwas K.
  • Verified HomeBuyer
  • August 25, 2024
  • McKinney, TX

Buying a home is one of the largest purchase an average person makes in their lives. Unfortunatley for me, my experience with the sales agent I was assigned was not positive. I found the sales agent misleading at times, very pushy. Home buyers concierge's primary job is to communicate, update the customer, which she hardly did. had a hard time getting a response from her. Mortgage department cant give you a final number until the day of closing which I found surprising. Workmanship and quality is supbar. I already have cracks on the trim and corner of the wall. I picked a date suggested ...

Lennar responded:
Good afternoon Diwas, Thank you for sharing your experience with ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Blake

  • Michelle M.
  • Verified HomeBuyer
  • August 23, 2024
  • Dallas, TX

Not a very good experience..

Lennar responded:
Thank you for sharing your experience with us. We are sorry to hear you did not have a good experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Not So Good Builder Staff

  • Prem K.
  • Verified HomeBuyer
  • August 20, 2024
  • Apex, NC

The overall buying experience with Lennar very bad, you wont feel respected in their office. I could have responded them in different if i want back out for my purchase, but i liked the location Carolina Springs community. And later i was never interested to talk to them in any manner because of their behaviour. Construction manager is not even ready to do small changes while doing the construction even we are ready to pay for that. I felt their legal and construction teams are so worried on their quality of work that preventing them taking these kind of small works. I will recommend this ...

Lennar responded:
Thank you for sharing your sincere feedback. We sincerely apologize for not being able to accommodate your requests for changes during home construction. We hope that moving forward, you enjoy your home and create plenty of memorable experiences in it. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Disappointed homeowner.....

  • Michael S. Lee, Trustee o.
  • Verified HomeBuyer
  • August 19, 2024
  • Rancho Mission Viejo, CA

Disappointed as to how unprofessionally Lennar handled the sale. What was stated and what was said were not correct. Extremely disappointing to keep getting feedback that this is not a custom home, so we need to expect this poor quality of work. Cracks in the tile and imperfect paintings and not aligned walls....first time buying a Lennar Home....maybe the last time too.....

Lennar responded:
Good afternoon Michael, We appreciate you sharing your Homebuying experience with us. We apologize for any inconvenience. We hope that moving forward we can regain your trust as a Homeowner. If you have general questions or warranty-related issues, please reach out to our Customer Care Team by submitting a request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lennar Home

  • Melinda M.
  • Verified HomeBuyer
  • August 15, 2024
  • League City, TX

Things pointed out on walkthrough were not fixed. Payment is 25 % more than quoted at closing, fencing had to be redone by myself and 3 neighbors.

Lennar responded:
Good afternoon Melinda. Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues with the unfinished repairs from the walkthrough, the increased payment, and the fencing problems. If there are still outstanding items in need of repair, please reach out to us at LennarNews@Lennar.com with details, referencing this review, so we can document your concerns and follow up with the appropriate team to get everything completed. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

There was repairs that needed to be completed that was not done to my satisfaction.

  • Ronald L.
  • Verified HomeBuyer
  • August 15, 2024
  • Converse, TX

It was not clear who address your issues to because I was constantly told that’s not my department. I didn’t have a pleasant experience with financial group with Lennar. It’s an unwanted experience for me and I am glad it’s behind me.

Lennar responded:
Good morning Ronald, We are sorry to hear about the lack of clear communication and the unpleasant experience with our financial group. We hope that moving forward, we offer you an improved and enjoyable experience as a Homeowner. If you have any warrantable items or general questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Worse home buying experience

  • Johnson B.
  • Verified HomeBuyer
  • August 15, 2024
  • Pinellas Park, FL

Honestly this was my 3 home purchase but if was the worst of the three. More stressful, communication wasn’t good at all, timeline kept changing, walkthrough and final walkthrough did not repair a lot of things that were broken or damage. Plan to purchase again but it will not be with Lennar.

Lennar responded:
Good morning Johnson,

We are sorry to hear about the stressful experience, poor communication, changing timelines, and the unresolved repairs from your walkthroughs. We hope that moving forward we can change your sentiment towards us. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

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