Lennar Reviews

Quality control and workmanship is below avarge and a lot of mistakes.Close on house and had to spend 1500.00 to have tile floors cleaned and not the only one.

Our first homebuyer experience could have been much better had the sales team been much more responsive and kept us up to date on the status of the home. We missed out on the initial home we wanted due to the first sales person, Sheri, not responding to us in a timely manner. The sales person for the 2nd home, Corina, was very friendly once you were able to get ahold of her. After the contract was signed though, we only heard from her if we reached out several times with a question or concern. Even then, we sometimes had to reach out to other people to get an answer. Our closing date was missed as the builder did not provide the necessary items to escrow in a timely manner. We even had to provide documents to the escrow company ourselves as the sales person was not responding to the escrow team. When we picked up our keys we were advised there was an issue with our mail box which was being worked on. We got the run around from the post office and the builder on this issue and had mail and packages returned to sender for several weeks. We had to open a PO Box just be able to get our mail. We eventually got someone high up in the post office to respond to us and stated they had already been in contact with our sales person and was waiting on documents. After many weeks the sales person finally responded with what was needed to get this matter resolved. The home has been great but you can tell some of the construction team rushed thru some items such as the shower not being caulked properly and leaking, brand new lights in the house going out - even though they are supposed to last for many years, needing a new ac compressor after living in the home for only 2 months, the sprinkler system not being set up correctly and many of the plants dying. Although I will say the repairs have been done in a timely manner. ... More

The sales team has completely gone wrong on day1, They gave wrong info on which are basement lots and which are slab homes and completely messed up the sales during 1st week. The Mortgage team communication was worst as they did not give the loan estimates in time and just don't respond to customer calls. The quality of construction is worst and not up to mark of Lennar. Overall Lennar failed to deliver a quality product from sales to finish line!!

The sales rep and other staff members that I worked with including the mortgage staff, were all great and very helpful - They were the best thing about buying here. Unfortunately, my experience was not what I expected. My move in date was 2 months later than I was told which was very disruptive for me and my family to say the least. There were numerous issues when I moved in regarding the workmanship and materials, and I continue to find small things. I contacted the rep who has been very helpful regarding a concern with a hinge on one of the kitchen cabinets and he said he would stop by but he got busy so I reached out a couple of days later and he said we don't usually guarantee the cabinets after 30 - 60 days (when I called I had owned this villa for 6 weeks) he did say he would put a ticket in to have it addressed and he did submit that - I haven't heard from anyone regarding that yet but I am hopeful that this will be taken care of. Yesterday I had the exterminator return because I found a couple of bugs and he said the gap in the weather stripping around my front door is where bugs can get in. I left a text for the customer service rep regarding this but haven't heard back yet. As I said he has been great and very responsive, but we all have a boss, and I think the issues are at the top of leadership in this organization. I have a one-year warranty and will be hiring a building inspector as my one-year anniversary gets closer. I would not be comfortable recommending this builder. ... More

The sales person was not helpful at all, most of the time she doesn't answer back or for the few times she did she was giving wrong information, my new neighbor had the same issue as well. Otherwise some of the floors in the house are not well leveled and also I fund some studs and trush buried under the sod and makes me question the quality of work and not trust your company. One good thing, the QA person who was in the final walk-through inspection was knowledgeable and had a good attitude.

Seems like sales was not interested in our needs; just getting homes off the books. If we were told that they were having a sales event in July, we would have waited. We wanted the Waverly & got the largest home we could afford, the Osprey. We didn't know some of the larger homes may have a bonus room upstairs; didn't know that the there were more homes available other than the models. Would have liked to have brought our pool table, but sold because no room in Osprey. Sales person said when we do a Reverse to Purchase, would only have to put down half as much...LIE...ended up having to put down more. Wasn't told that A/C unit would be in back & outside our bedroom; the models show on the side. Back-flo is right next to it. With the small yards this takes away from our outdoor space. With Capital Gains, we can't move for 2 years. Seems like Lennar doesn't care about the homeowner's quality of life Very disappointed. We have neighbors that feel the same way. ... More

I have always thought highly of Lennar until now. The purchasing experience was very stressful and the whole process was disconnected. The sale agent, Trisha was very unprofessional and stopped all communication with me after I signed the contract to purchase the home. The original finance officer, Sandra transferred me to another finance officer without notice and that is when it became extremely confusing because the numbers changed and there was no clear explanation. Construction team was a hit and miss, some were great; others; not so much. The only team that made it bearable was the customer care staff. They were actually the only people that were professional and willing to assist. ... More

Really a 2.5-2.75 star rating for me. I want to start by saying I really love the community and my home. I have found some of the materials and initial painting to only be so-so. There was some patch work done in our master bathroom that wasn't painted over just before we moved in. Not a huge deal, but as a brand new build you expect perfection and don't expect small projects with your home right out of the gate. I have also noticed the paint on the walls is very easy to scuff and when cleaning seems to strip away very easily. Almost as if their wasn't good priming done first. Same with the baseboards. That brings me to my second point.The fact that the garage door opener was not included, neither was the attic space ladder/closure in the garage. It wasn't disclosed to us before purchasing the home, so be aware you'll have to put in some additional money for that when purchasing one of these new build homes. Not the end of the world, but a bit annoying. The biggest thing that rubbed me the wrong way was how pressured I felt to opt for Lennar financing. I found and went through my own mortgage broker, but looked into the Lennar financing just to see my options. When I decided to stay with my broker I got calls and texts flirting on the line of threats and harassment that my loan might not go through but that their team could secure it. That doesn't leave a good taste in my mouth. As I said nothing was straight out threatened but heavily implied. Definitely walking a gray line of my legal rights of freedom to choose financing. Luckily, I moved forward with my broker and had no issues- just as my broker reassured me there wouldn't be. Beware of these tactics as well! Again, I do love the house overall and my community. Just wish a few things had gone a little differently. It will make me cautious on who I purchase from in the future.... ... More

AC thermostat older model no wifi enable no sync need to control manualy each one. No towel hangers in bath. Kitchen counter tops poor quality and thicker than regular size sharp edges. Selling solar but if ask any questions about it your guys reply talk to solar company? Overall quality is poorer than previously built lennar homes. Your mortgage finance team has no time to talk with customer.2 days 3 different decisions for loan aproval..

The material looks cheaper than I thought

Sales disappeared. Grass conditions are bad and customers are left with high water bill to fix dead grass

Poor comms, workmanship, concierge (Nicole) argumentative 11 properties purchased to date; this was the worst experience.

We did not have full disclosure at the time of purchase they tried to make it right but we were past the beginning stages.

The GC (T) was very responsive in all emails UNTIL we met in person and, in our opinion, saw the buyers were a same sex married couple. From that point on he wouldn’t even talk to my husband and I when we had issues. He would only talk past us to the other Lennar associates. He would not even make eye contact and would walk 10ft ahead of us while TRYING to discuss issues. A total of 3 separate offensive interactions. I voiced my issues to the Lennar staff and my realtor about wanting to be done and pull out. Then magically T was artificially friendly and personable. I’m glad I did a 3rd party inspection and additionally did my final walk with a general contractor of my own to address all of his craftsmanship shortcomings and contradict his “within industry standards” BS. This plus the constant follow up with my mortgage guy to supply the documents he said he was going to send, I wouldn’t wish this company on an enemy and fully intend to share my encounter with anyone looking to buy a house. #FHEO ... More

Whenever there were questions or needs nobody was there to help. Concierge was useless. Lender left without saying anything before closing. Builders didn't even get permit for solar until after 30 days at closing. Francisco has been the only helpful person

The drywall and painting company are beyond bad and there are many homeowners that are dissatisfied. I have worked in the production building world for 20 years of my 40 and have not experienced the poor quality and lack of professionalism of the drywall/painting company. It is the number 1 topic at all community gatherings. Unfortunately, Lennar spends a lot of money on customer experience and one vendor is giving a bad review of Lennar.

Honestly, there were a lot of communication issues during the home buying process with LENNAR. I was especially disappointed with the construction manager Cody. There were several issues with the home that needed to be fixed. We brought up the issues during the walk throughs. Whenever we showed up, Cody was still working on the issues . It was disappointing to hear that Cody stated we were the ones delaying the processes when he could not even get his workers to fix the issues in the home. Lennar should have workers readily available and the Construction manager should not be stressing over fixing the issues. We also were unable to complete the final walk through on time as the home was not ready when we showed up to approve the corrections. I would not want someone else to go through what we experienced. Lastly, there was also an issue where our washer hoses went missing. We presented the problem to lennar and weren't helped to correct the issue... ... More

Pay particular attention to small details - point them out every time you get a chance and if given the chance put them in writing

I will not call this experience a pleasant one. Working level team is not at all sympathetic towards buyer. They don’t have problem solving / reducing mindset. From day one things didn’t go in a professional ways. They collected all information from my agent and later on denied to pay any commission. This list is very long . However the above point was completely unprofessional. Construction quality is also having question mark . I have submitted few complaints but one of them is most important. Hoping a good resolution.

It's a good community when you build your house try to keep the engineers who they are when you move them around there are a lot of differences in the construction of the house so there is a lot of irresponsible behavior from your engineers and to this day I still haven't got the key to my garage door key missing. Also I didn't get any painting code or color code for the inner wall. You didn't give this at the time of closing. You engineers don't know. After asking, they showed me with open arms. So I can't even go to the paint shop and get a sample of it. When you made the concrete base, it would have been much better if you had put a little more concrete in the width and length of the step of the back door that goes outside the house. If I hire a local contract now, how many dollars will he charge me? It is because of the difference in your one job that Homoners have to spend so much money. It's just that, I'm not happy anyway ………. ... More

This was a difficult review to write, and one where I waited nearly two months to see if there was resolution on a few issues. Let me break this down into areas: Construction/Builder: This started off as the biggest issue. After we put down our deposit, we were told our final lot layout was going to be different then what we originally expected/been advised. However, after all of the back and forth, the construction team itself really got behind getting us the home we wanted. It started rough, but once Elddy and Rob recognized that this wasn't going to be a simple fix, they went with making sure it was the right fix. Overall, probably the best experience we had was with the actual "construction" side of the house. We got a great home with very few initial issues. Customer Service: This is where Lennar really really dropped the ball. Everyone is nice, so its not the tone or the professionalism, but it was very clear that the sales side of the house wasn't really interested in anything. One key aspect is that, after confirming several seperate times the closing date, we were notified a week out (after we had agreed to a closing date on our current home sale) that the house wouldn't be ready. The Customer Service side of the house really emphasized that they would make this right, both financially and for the inconvenience. Its been two months and I am still waiting for the full reimbursement of the costs associated with the delayed closing. The "Check is in the mail." since July 20th. This was probably the most disappointing portion, as I really thought that the customer service side was going to work on this. Honestly Elddy was more customer orientated that the customer service side. Lennar Mortgage: This is where the bottom of the situation was. I'm not sure if it was our loan processor or if this is the process, but I have actively recommended against people using the Lennar Mortgage lender. Their "Incentives" are simply eaten up by the Lennar Mortgage to give you a Competitive Rate. Other than Jim (Loan Analyst) the Lennar Mortgage process was about as questionable as it could get. Jim, our Loan Analyst, went so far outside of his lane to take care of us that its crazy. Truly appreciate that guy. Summary: Listen, home builders are trying to make money. At the end of the day, that's their job and they have a fiduciary responsibility to their board to maximize profits. There are some builders who do outstanding work and truly emphasize the interaction with the customers, that's just not Lennar. You as the buyer should NEVER take the builder or customer service at their word. Verify, have third party inspections done, and make sure that you capture everything in writing. ... More

Disappointed with the entire process.

The responsiveness of repairing the front porch cement patio is still pending. It is the first thing people see when visiting. The pointing fingers and blaming us for not putting this on the initial list of things to repair is outrageous.

I hope you don't get the same lady we had. She lied to us several times. The other people we dealt with were ok. Lennar cuts so many corners that produces a sub par quality house. The fences are complete crap. interior paint is horrible. I would not recommend buying a home from them.

John did not take my third party inspection report seriously. He brushed everything off and basically told me that this was not going to be a "perfect" house. Even for a new build, this house had a ridiculous number of imperfections and I was rushed into closing. Even after moving in, I have submitted over 4 warranty claims, and the Lennar representative just tells me that everything is not covered. I have a garage door that doesn't close, an A/C unit with a bad filter after less that 60-days of move in, and so many more issues. Not pleased with Lennar cutting corners and not taking customer concerns seriously both before and after move-in. ... More