Lennar Reviews

Multiple delays with construction, appliances and closing. No communication with home buyer. Sales, construction, loan officers & closing don't communicate with each other. Don't respond to phone calls, texts or emails.

Outside of the project manager who took over at the very end of our build, the building experience was terrible and Lennar as a whole excused away poor quality and lack of communication as just "part of building a new home".

We closed on our house in September. We were told the day before that major issues still remained (appliances not delivered, etc.). We've been struggling with Lennar for months now (mid-November) to handle paint, drywall, flooring, cracked tubs, etc. They say they will fix things, and eventually they have been getting to issues one by one, but it takes forever. Everyone in the neighborhood has this same experience. Lennar does not have enough focus on the last 2% of fit and finish, and does not have enough resources focused on keeping commitments to new owners.

Our purchase was marred by the end of the process. The walk through (via video) was impossible because so many things had not been completed (carpet not installed, appliances not in place, cabinet hardware not installed, no shower enclosure, heating and air not operational and so on). How does the builder expect a customer to close under those conditions? They should not. The closing was driven by the builder's fiscal quarter end and not the satisfactory completion of the unit. Something is wrong when they're still painting the interior even after closing. To satisfy shareholders in the short run while shortchanging the customer is a poor trade off. The builder's management should be ashamed. Furthermore, followup to punch list items has been poor. The builder's product isn't all bad, but customer satisfaction is clearly not a priority. Based on our experience I could not recommend the builder to others. It's too bad. Fundamentally they seem to be able to produce a decent product and a respectable value. In my opinion, the adage "penny wise and pound foolish" describes their business approach to the customer experience. ... More

There were a lot of things on our warranty list that had to be completed and has not been completed yet. Some of the outside stucco work looks shabby. The yards are not designed to be wheelchair accessible. Wood chips right next to driveway is messy and you can't get get out your car without stepping on them and spreading them on the driveway. It is not a good front yard design. My husband just recently found out he may have to use a wheelchair we can't get his wheelchair out or walker on a smooth surface when he first get out the car. The driveway is so small that his wheelchair or walker can get between the cars and there is no other smoothe surface leading up to the frobt door.. ... More

We all know how crazy the market is right now, but our experience wasn’t great from the sales room, to Lenner mortgage, all the way to closing. No support after closing either.. We love our home, the location is perfect and pricing was decent (taking into consideration what the world is going through). Definitely feels like a “Too big of a company” where they no longer focus on service standards.

Not a good experience unfortunately because the agent terrible attitude and lack of experience . Don't work with Nicole ! Opposite experience with the builder team: they were great, very collaborative, and delivered our home at our 100 % satisfaction

They close without home being ready to move in then take 60 days or more to fix any pending issue !

very disappointed at the quality of work that was done with the house. The first week we moved in the AC wasn't working properly. then a week later went completely out and we needed to get a brand new AC unit. a lot of cracks on walls and floor boards. There's an issue with the design outside that it still not been fixed. The dishwasher seems like it was not installed properly because it takes couple of attempts to actually close the door. The Warranty team are helping when they can but for a house that's 589k brand new, I shouldn't have to all these things that my family and I are going through. ... More

Overall. 3/5. House quality seems like they just wanted to push these houses out. Freezer has been inoperable since day 1. Havnt been able to et fixed or replaced. Followed all recommended steps from Lennar team to get fixed. Point blaming between builder and appliance company. Master closet shelving collapsed on itself first week of puttting clothes on it. Carpet nails sticking up at edges of liners. “Was told to step over nails” I’m like “I have kids” I can’t even get them stop running around the house let alone try and tell them to never step over nails sticking out of the carpet. Tried to get me to sign DocuSign documents on incomplete tasks. DO NOT LET THEM PRESSURE YOU INTO SIGNING ANYTHING! ... More

Make sure EVERYTHING unfinished or unsatisfactory is done LONG before you close. MONTHS after closing, still outstanding issues. Lots of lip-service, slow to respond and slower to address.

We were very happy with Lennar when we bought the home and especially our sales agent , Hyatt, but post closing the customer service has been slow, unresponsive and low quality. A number of major issues were incomplete on close and to date have not been resolved. We are frustrated!

To start I sat down and filled out the paperwork to start the process of getting my house built in October of 2021. I was in the process of selling my house so I was only able to put down a portion of the deposit required. After I sold my house in November I was able to pay the rest. From there things went south. I was originally told that we would be in the house in April/May of 2022. I found out that the plat took a month to record and then the permits were not applied for until January of 2022 with a start date in February. This pushed our closing back to July of 2022. Once the building started everything went pretty smooth with minimal delays. The week before we were supposed to close we had a New Home Orientation that we went through and marked things that needed fixing including a large crack in our driveway. We were told those would be fixed at our next meeting which occurred a week later. When we pulled up to our house the day before we closed we noticed that the concrete in the driveway had been broken up but not removed and a new piece of concrete had not been poured. Not only was this a problem we came to find out during that same time that none of things we had on the list to fix had been fixed. Our Construction Manager had left and went on vacation the week were supposed to close and he was responsible for getting these things fixed and they did not. Fortunately, the construction manager we had filling in for ours while he was on vacation was able to get everything fixed and we were able to get closed on time. With all that said I firmly believe that we would still not be in our house today had this individual not been filing in. So we were constantly lied from the beginning. ... More

Home buying experience is below average compared to other builders. Issue resolving is worst possible. I have 2 lennar homes (one in Florida, and one in Jurupa Valley CA). Florida house is 2 year old and California house is 2 month old. Whenever I create a issue, computer system picks up my Florida home address and case automatically closes as it is out of warranty. Computer is not picking up new California address for issues, even if I enter it manually. So far I have very tough time in getting issues resolved and I do not know what to do. Hope someone picks up this issue and resolves it.

Truth be told I went with Lennar because of all of the in-home design options they offered. After touring the staged homes, it took 3 attempts at getting a home because Lennar's internet sales team and new home sales team were not in sync on new customer appointments, therefore they were selling homes to people who did not have an appointment, even though I scheduled an appointment twice with them . Fast forward, on my third attempt I finally was able to pick my lot, but after doing so they told me the particular home build wasn't available on most of there lots, and the one that was available had been "spec'd" out. Meaning many of the options I wanted in my home (double wall oven, kitchen hood vent) were not available. Despite my reservation, I took the lot because grew tired of waiting for another lot to open up. Lennar finished my home earlier than expected, but the craftmanship and attention to detail was very poor. The crown molding seems did not flow well. The carpet had paint and chemical stains. The paint job was terrible, and I had to blue tape so many areas, and some door jams needed to be addressed. At a point the house rep grew annoyed at myself and realtor who said, " this is the worse I have ever seen." They said they would address all of this one week prior to closing. They addressed some, but not all. They rushed us through the closing process and were very impatient. They promised they would be back to fix the items, but now I am going through hurdles for them to address the drywall and paint. The reason they gave us as to why they wouldn't repaint was that they only address the drywall after one year, when the house has settled. My argument to them was that these were issues prior to my final settlement regardless of what their one year drywall warranty is. Nonetheless, I shouldn't have went to closing without these things being done. My recommendation is that if you are not happy with your home, don't sign or deal with promises because you will have to pull teeth for them to honor it. ... More

Once the contract to purchase was signed it was all downhill from there. My contact onsite never kept the commitments he made to reach out. He and the loan rep at Lennar Mortgage didn't communicate with each other. The loan rep never reached out unless I pestered him. The time and location for the doc signing was arbitrarily set and had to be rearranged at the last minute. After move it there has been many issues - range has gas smell, grading of the landscape causing ponding, doorbell doesn't work, the sprinklers are not set up correctly, and more - none of which has been addressed. The post office didn't even have a record of the property! It has been a mess and that mess is not over yet. ... More

This is poorly built home. There are multiple issues. The builder has been responsive, most of the time but not all the time. I have been given excuses as to why the air conditioner upstairs is fine, even though the 2ns story is 5-6 degrees warmer in summer than the first floor. End result is that the builder has said "tough luck and under the RWC the A/C works fine. The plumber voided the warranty on the first floor tub due to improper installation. Builder refuses to rip out the tub and re-install properly. I was given a band aid solution of inserting foam. The manufacturer said they cannot support this remedy. I can go on and on but I won't bore you. The house is pretty and the designer made fine selections for cabinetry, tiles and flooring but quality of installation leaves something to be desired. ... More

Some issues were not were not resolve without several phone calls, emails, or requests for repairs. Issues with ouside were not resolved at closing and finger was pointed to HOA who pointed responsibility back to Lennar

bad closing experience with attorneys, mail box keys were incorrect, build quality was sub-par

I have worked with and for builders over the last 20 years and have purchased new homes in the past. This has been a disappointing experience. Supply chain is a "thing" right now BUT my issues are not supply chain related. -Staff would not communicate with my Realtor about my concerns prior to closing -60 days later, they still haven't painted some areas in the front of my new home as well as numerous other issues -Landscaping not completed -Response to requests are slow (call backs) -Damaged flatwork still has not been scheduled but new flatwork is poured each day at other properties At the moment, I would not recommend Lennar....the multitude of issues has made what is an exciting experience a disappointing one. ... More

This is our second Lennar build. Our new house was build in a more expensive neighborhood. The quality of materials and workmanship do now show that we are in a nicer neighborhood. There were clearly so many cut corners that were not cut in our first house. The overall experience was much worse compared to our first build. We still have issues that have not been handled and we have lived in our new home for 2 months now. We do understand that our house was build in the middle of a pandemic, but for what we are spending, more care should be spent to make sure the customer is getting a quality product. ... More

We had a mostly good experience with Lennar. The flooring that our agent told us we were getting ended up being totally different then what was installed. When we called out the difference Lennar only offered us the option to back out of our contract instead of fixing the problem or offering any sort of credit for the mess up. We were really disappointed with how the issue was handled. We made our decision to buy the house based off what was told to us about the finishings that were going in.

Home was not ready even after closing used cheap tiny doors for interior put ugly marble that had major flaws in for kitchen for everyone to see air conditioning sucks can’t keep up so constantly on with little to no air flow .concrete is unlevel no window screens how cheap skate is that total bs no medicine cabinets or refrigerator also was lied to was told heating was not gas I told them I didn’t want gas heat or I didn’t want it didn’t find out tell closing that it was bs leaving me stuck with it

On-site Customer service is poor. Lack of communication and follow-through with open tickets. Empty promises and no-shows. We have had four open tickets since March and only two have been addressed.

When we were first shown our Lennar home, we were very eager and excited about the home and the neighborhood. We signed our contract in October and we’re told our closing date would be December. I understand that there are supply chain issues and other things out of Lennar’s hands that caused a delay in building, but we did not close on our house until the end of April. Lennar’s communication (or lack there of) with us and our real estate agent was absolutely terrible. We were given 5 different closing dates, yet did not find out until the week of, that our closing date had been pushed with no estimation of a new closing date. This was extremely frustrating as we had made plans to move out of our housing, but then we’re left scrambling at the last minute to figure out housing 3 separate times. Lennar was never clear on when we would close and everything felt last minute and rushed. There was also clearly no communication between the different silos of Lennar (sales, mortgage, construction, etc) because we had multiple people telling us different dates for our orientation and closing. Even after our final walkthrough, we still had some issues that were not resolved. Looking back, the whole process was such a headache and I’m not sure I would ever buy a Lennar home again. ... More