We have had a very poor experience with buying our new home. On our final walk through we still had significant issues with crooked walls, terrible paint/mud/taping. We walked through the house with the teams multiple times pointing out the issues, and they were attempted to be fixed multiple times but still the same bad quality. Finally the crews were changed but we still had to take matters into our own hands and attempt to repair problematic areas ourselves. This resulted in finding slanted framing and exposed electrical. To say that this was a terrible experience is an understatement. We ...

Lennar responded:
Hello, thank you for taking the time to share your review. We are both sorry and disappointed to hear of the list of difficulties and poor experience you have received. We want to apologize for the delays and lack of communication as well. If there are outstanding items that we may assist you with, please don't hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Lennar - All of the ladies that helped us with any part of the buying

Barbara H.
Verified HomeBuyer
March 15, 2022
Greer, SC

All of the ladies that helped us with any part of the buying mortgage or construction part of our Lennar experience was great. Would recommend any of them to a new customer. Any man I that we needed help from or talked with except Matt will never get a good review from us. We were lied to by these men and I don’t feel they can be trusted.

Lennar responded:
Hi Barbara, thank you for sharing your review. While we are pleased to hear of your great experience with many associates, we are saddened to learn you were lied to by others. We want to apologize for the breakdown in trust you experienced. If ever there are items we can assist you with or provide some follow-up on, please don't hesitate to reach out to us at corporatecustomercare@lennar.com. -Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 3

Had bad experience

Yun P.
Verified HomeBuyer
March 15, 2022
Braselton, GA

Lennar lender mess up the loan.Light drop down and never fix, Ceiling scratched and never fixed.

Lennar responded:
Hello Yun, thank you for your review. We are deeply sorry to hear of the difficulties you faced with your loan and un-repaired items. If we can provide follow-up or assist you with outstanding items, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Issues at my home and yard! I’m not happy as no one has called me or replied to my emails. I’m so fed up I think I’m selling my house and I’ve been here 6 weeks

Ronald D.
Verified HomeBuyer
March 15, 2022
Longs, SC

Nothing good to say accept staff I met are outstanding

Lennar responded:
Hi Ronald, thank you for your feedback. We want to apologize for your frustration with items in your home and yard. We are especially sorry to learn of the lack of communication. If there are remaining items that we can follow-up on and assist you with, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

First Time Home Buyer - Would not use LENNAR every again.

David S.
Verified HomeBuyer
March 01, 2022
Forest Grove, OR

When expressing my concerns to builder, they just laughed and ignored the concerns. The builder repeatedly and intentionally stalled providing some key details (especially purchase price) so that they could drive the purchase price up ~$60,000 in 4 months). The quality of workmanship leaves something to be desired (things are already breaking after only 3 months in the home). The builder is unresponsive to requests to correct issues (still waiting for a blind rod to open/close blinds; still waiting for deck stairs to be fully finished (missing side trim) after 3 months

Lennar responded:
Hi David, thank you for sharing this detailed review. We are sorry to hear about the delays in construction you had to face during the building of your new home. Also, we would like to apologize for the poor communication and follow up you have received for your concerns. If you would like us to follow up with the team, please send us a note with any details you can provide at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Lennar - Our Customer Care representative is combative and her immediate

Julie E.
Verified HomeBuyer
February 23, 2022
Orlando, FL

Our Customer Care representative is combative and her immediate response whenever we need to put a ticket in is “no”. She always gives push back for everything. To the point where we have to send her VIDEOS of things that aren’t working. Her latest rebuttal was that she could only send an electrician out to check why our master bedroom light switches weren’t working IF we uninstalled the fan. I am not paying an electrician to uninstall and then reinstall a fan for Lennar yo do their JOB. Yomaris, the customer care rep is less than helpful. I never want to buy Lennar again after these many ...

Lennar responded:
Hi Julie, thank you for this detailed review. We want to start by apologizing for the poor communication and service provided by your local Customer Care Associate. Please let us know if you would like additional follow up on any of the items you have listed. Our team can be reached at corporatecustomercare@lennar.com and we will follow up with the appropriate team with feedback provided. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - So much disappointed with overall experience.

Ruchi P.
Verified HomeBuyer
February 22, 2022
South Elgin, IL

So much disappointed with overall experience.

Lennar responded:
Hi Ruchi, thank you for this review. We are sorry to hear about your poor experience and disappointment with your new home. If you have any issues or would like to share additional feedback, please reach out to us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lack of action

Yara B.
Verified HomeBuyer
February 22, 2022
Ruskin, FL

While the house was completed, due to the rush the house has so many issues. The lack of response from Lennar is insane. I have people showing up with no prior warning, its been over a month and problems just keep arising. We pointed out things during final inspection in Dec that still are not repaired. My cabinets need repair and they want to come in 6 months to repair them? My breakers were tripping, down the towel holder falling and need to be repaired twice. The paint job looks like my teenager did it. The list just keeps going.

Lennar responded:
Hi Yara, thank you for taking time to share a review. We appreciate your feedback and are sorry to hear about the poor experience you have faced with your new home. Additionally, we would like to apologize for the poor communication provided by the team. If you have any outstanding items in which we could provide assistance, please do not hesitate to reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - I think the upper management gets it, but I don't think the trades

Anonymous
Verified HomeBuyer
February 20, 2022
Clovis, CA

I think the upper management gets it, but I don't think the trades are being overseen for the quality of their work enough.

Lennar responded:
Hi, thank you for sharing this review. We appreciate the feedback provided. Please let us know if you ever need assistance. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Lennar - Dishwasher that won’t wash dishes, microwave already bad, handles

Michael F.
Verified HomeBuyer
February 16, 2022
New Palestine, IN

Dishwasher that won’t wash dishes, microwave already bad, handles come off refrigerator. On and on and on. Wow.

Lennar responded:
Hi Michael, thank you for this review. We are sorry to hear about the issues you have encountered with the appliances in your new home. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Lennar - We had issues right before closing and ended up delaying it.

Lindsey S.
Verified HomeBuyer
February 15, 2022
Mt Pleasant, SC

We had issues right before closing and ended up delaying it. We have continued to have issues with the house. We love the location and house layout though.

Lennar responded:
Hi Lindsey, thank you for sharing this review with us. We want to apologize for the inconvenience and frustrations you have dealt with regarding issues with your new home. If there are any items outstanding in which we could provide some follow up, please send our team a message at corporate customercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Should of went with Taylor Morrison

Anonymous
Verified HomeBuyer
February 15, 2022
Land O' Lakes, FL

Horrible Craftsmanship. home was rushed. 1 week after close and we've had major leaks. Worse home buying experience. Will never buy nor recommend a Lennar home again.

Lennar responded:
Hi, thank you for this review. We want to apologize for the issues you have faced, including the leaks which must have caused major inconvenience and frustration. If you ever need additional assistance or want to share detailed feedback, please send us a message at corporatecustomercare@lennar.com and we will coordinate with the appropriate team. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - Overall the buying experience wasn't as bad.

Alberto C.
Verified HomeBuyer
February 09, 2022
Fate, TX

Overall the buying experience wasn't as bad. My issues started with the home inspection after the build and then after I was told that all repairs had been taken care off which was not the case once I had closed. Make sure you are detailed on the home inspections, some of the materials used, specially for all the cabinetry are what I consider very low quality. From talking to my neighbors, it appears that the builder had many homes with the same issues within the neighborhood which shows either a lack of quality control and/or using sub par contractors. I understand that the pandemic has ...

Lennar responded:
Hi Alberto, thank you for sharing this detailed review. We want to apologize for the frustrations caused by the overall finishing of your new home and poor follow up provided in getting resolutions to your concerns. Please let us know if there is ever anything we can do to assist. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Lennar - A huge thank you to Chris customer care manager who helped me

Eleanor Z.
Verified HomeBuyer
February 08, 2022
Venice, FL

A huge thank you to Chris customer care manager who helped me a lot with scheduling post closings repairs. Very upset with Tremayne construction manager over his response to all remaining issues with construction and very poor workmanship.

Lennar responded:
Hi Eleanor, thank you for sharing a review. We are sorry to hear about your poor experience during the construction of your new home. Thank you for sharing the positive feedback for Chris and your post-close service. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Not the best experience for a new home buyer.

Lakeisha E.
Verified HomeBuyer
February 05, 2022
Wesley Chapel, FL

Not the best experience for a new home buyer. The quality of the workmanship and resolution of issues was poor.

Lennar responded:
Hi Lakeisha, thank you for this review. We are sorry to hear about the poor experience you have had with your new home. Our team is here to help, if there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Lennar - I would say to a new home buyer is that it’s your responsibility

Candida V.
Verified HomeBuyer
February 01, 2022
Forney, TX

I would say to a new home buyer is that it’s your responsibility to stay on top of things. Make sure to ask questions and to keep in touch with the construction of your home.

Lennar responded:
Hi Candida, thank you for the review, we appreciate your feedback. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - It was so stressful and so frustrating experience buying a home

Anonymous
Verified HomeBuyer
January 31, 2022
Ashburn, VA

It was so stressful and so frustrating experience buying a home with Lennar. I’m not sure it’s in this area itself or from others areas too. I had experienced a lot of hidden things and responses from teams are horrible and construction is not good as other builders. I did mistake buying this home please don’t fall in the trap! No parking HOA sucks there won’t be any follow up in the issues you raised and no one cares once you buy home!!! Again I will take complete responsibility of my mistake which I have done in my life and if anyone read this don’t just look at the brand. Also club house ...

Lennar responded:
Hi, thank you for taking time to write a review. We are extremely sorry to hear about the disappointment and frustrations you have faced with your new Lennar home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Low quality of workmanship of home for the money

James S.
Verified HomeBuyer
January 29, 2022
Riverview, FL

I would recommend that new home buyers visit these homes while under construction to view their lack of quality.

Lennar responded:
Hi James, thank you for this review. We are sorry to hear about the disappointment you have expressed with your new home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Lennar - Very disappointed with quality and workmanship

Anonymous
Verified HomeBuyer
January 25, 2022
Myrtle Beach, SC

Very disappointed with quality and workmanship

Lennar responded:
Hi, thank you for sharing a review. We are sorry to hear about the disappointment caused by the quality and workmanship in your new home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Quota over Quality

Anonymous
Verified HomeBuyer
January 25, 2022
New Port Richey, FL

I purchased a Lennar home, and understood that their would be issues with materials due to Covid-19. However, I was highly disappointed with the work and response to fix their mistakes. I still have a hole in the master bath, unfixed electrical, a broken front door, parts were stolen for other job sites, and more. Lennar’s motto is Quality homes built for you, which is a complete lie. I’ve had staff tell me well it’s a Lennar home, this is what you are buying. It’s pitiful to go and spend money on a residence and hearing that they don’t care about their work. I’ve had staff openly discuss ...

Lennar responded:
Hi, thank you for sharing a detailed review. We want to apologize for the number of unaddressed issues and poor response from the team regarding the quality of your new home. If you have anything outstanding that requires some additional attention, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - The team should be more responsive on construction delays

Guijun G.
Verified HomeBuyer
January 25, 2022
Forney, TX

The team should be more responsive on construction delays

Lennar responded:
Hi Guijun, thank you for sharing a review. We want to apologize for the delays you experienced and follow up communication you received during the process. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 1

They care more about quantity than quality... it's sad.

Thu C.
Verified HomeBuyer
January 25, 2022
Riverview, FL

Everyone blames someone else, no one takes responsibility. They try to do the minimum and talk over you until you become so frustrated you either give up or walk away. The construction manager had no clue what was going on in our house. The paint was horrible inside and out, the grout had holes, the cabinets were rubbing and needed adjustment. The front door was crooked and the paint job was horrible. The garage door had no handle. All of our neighbors had similar issues. These are peoples homes...take pride in your work.

Lennar responded:
Hi Thu, thank you for sharing your review. We want to apologize for the numerous disappointing issues you have pointed out regarding the quality of your new home and frustration this must have caused. If there is anything you would like us to follow up on with the team, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

The Poor quality of workmanship in final walk through.

Meghan S.
Verified HomeBuyer
January 23, 2022
Summerville, SC

The Sales team was excellent throughout the process and even after we closed on our home. The quality of the build as well as the communication from the project manager left a lot to be desired. The change in timeline was not communicated and we are still waiting for items to be completed. We still have blue tape on items that were not repaired from the initial walkthrough.

Lennar responded:
Hi Meghan, thank you for this review. We want to apologize for the issues you faced during your final walk and following closing on your new home. If anything is outstanding, please send us a message at corporatecustomercare@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Lennar - I have had bad experience with construction management and poor

Ali A.
Verified HomeBuyer
January 23, 2022
Cornelius, OR

I have had bad experience with construction management and poor worker experience where left unfinished job inside and outside of my home . They did poor job .

Lennar responded:
Hi Ali, thank you for sharing your review. We would like to apologize for the poor experience you had with the construction and communication of work in your new home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The poor quality of workmanship. So many things needed to be pointed out to be fixed. They should have never been left up to the homeowner to point out.

Timothy V.
Verified HomeBuyer
January 21, 2022
Bonita Springs, FL

If at all possible do not closing at end of fiscal year. Things were too rushed and done so poorly. Would consider not using Lennar again if we had other options.

Lennar responded:
Hi Timothy, thank you for this review. We want to apologize for the rushed nature of your home closing and subsequent issues this caused. If there are ever any items you would like some additional follow up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar

Customer Reviews

Horrendous quality control and poor craftsmanship

Lennar - All of the ladies that helped us with any part of the buying

Had bad experience

Issues at my home and yard! I’m not happy as no one has called me or replied to my emails. I’m so fed up I think I’m selling my house and I’ve been here 6 weeks

First Time Home Buyer - Would not use LENNAR every again.

Lennar - Our Customer Care representative is combative and her immediate

Lennar - So much disappointed with overall experience.

Lack of action

Lennar - I think the upper management gets it, but I don't think the trades

Lennar - Dishwasher that won’t wash dishes, microwave already bad, handles

Lennar - We had issues right before closing and ended up delaying it.

Should of went with Taylor Morrison

Lennar - Overall the buying experience wasn't as bad.

Lennar - A huge thank you to Chris customer care manager who helped me

Lennar - Not the best experience for a new home buyer.

Lennar - I would say to a new home buyer is that it’s your responsibility

Lennar - It was so stressful and so frustrating experience buying a home

Low quality of workmanship of home for the money

Lennar - Very disappointed with quality and workmanship

Quota over Quality

Lennar - The team should be more responsive on construction delays

They care more about quantity than quality... it's sad.

The Poor quality of workmanship in final walk through.

Lennar - I have had bad experience with construction management and poor

The poor quality of workmanship. So many things needed to be pointed out to be fixed. They should have never been left up to the homeowner to point out.

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