Lennar Reviews

Quality of work and materials are poor, having issues with drafts coming thru outlets and told we just have to deal with it.

I have lot of issues since I moved in my house. Lennar is not really helping me to take care of them.

Too many to list

Builder planted a dead palm that never grew one new leaf in 4 months and refuses to replace it. Horrible business on behalf of the warranty department. I understand that trees and plants are not USUALLY covered under warranty but when builder puts in a tree that NEVER TOOK, they should replace it.

My wife and I had possibly the worst experience buying a house through Lennar. Not only did Lennar ruin our first home buying experience, but we are still finding things around our brand new house that constantly need fixes. First off, when we purchased our house, back in March 2019, we purposely bought a house that was not going to be ready until March 2020. Pamela and Derrick had both told us that our house was going to be completed around March 2020, it might even be later. We were completely okay with that. Well, a few months go by and I get a call from Derrick telling us that the house will be completed sooner than expected. I asked when and he said probably January 2020. That was still doable... We weren't thrilled but weren't upset. Then my wife had a meeting with Pamela and our construction manager in September/October 2019 and they told us it's going to be finished November 2019. We said that's not okay, that we are still in a lease with our apartment, weren't financially ready and we had recently found out my wife was pregnant. We told them to push it back to January if possible and Pamela said, "We can't do that because we need to close this house before the end of the year for our numbers." I don't care about Lennar's numbers. I cared about having to pay money to break our apartment lease, not putting as much down on our house because it was sooner than expected, and dealing with the stress of finding out we're going to be new parents. The whole process was TERRIBLE and I've already been telling family and friends about Lennar's customer service. Not only did we go through that, but we are also experiencing issues around the house already. We hear a LOUD knocking whenever anyone takes a shower, our garbage disposal stopped working, our grout wasn't applied correctly in our shower, (A guy came and looked at it and said whoever applied this did a terrible job) our stairs do NOT match our floors in our house, and a window upstairs was not sealed correctly. It's been very very frustrating and I wish I could move out of this house already. ... More

Home had several workmanship issues. For the price we paid, we should have went with another builder.

Just terrible new home owner experience. Definitely will not buy Lennar home again. This was my first time buying it and I ignored the reviews that sad bad about Lennar but now I know.

I bought a model home and the replaced things out of the home after i signed the contract. Someone needs to call me to get this fixed.

Customer service is absolutely hands down the worst in the business!!

Couldn’t be happier with our neighbors but be very careful and cautious when dealing with Lennar. Have your “I’d” dotted and “t’s” crosses with EVERYTHING!! Make sure to get it in writing because they will change their stories in everything that they verbalize to you

Knowing and seeing the problems and the quality of this house right now, I will not buy another Lennar home. Appears that house was built rushed and built poorly. Did not meet the standard I was expecting for a brand new home.

The builders completely missed our change request order, had we not found it ourselves by driving by, it would have not been caught u til too late. This happened twice during the build. And don’t even think about trying to use their financing company, most unprofessional and joke of a lending company

This review is not in regards to the location, the neighborhood, the local schools, etc... It is strictly about Lennar. I purchased a home from Lennar at the end of May 2019. My experience with Lennar before and after purchasing the home has been terrible. This company lacks communication, consistency, and quality, among other things. When we agreed to purchase the home that we liked, the closing date was originally set for early June 19. Lennar contacted us and said that the closing date could be moved up to mid-May. We agreed to that closing date. When that date finally came around, I took off of work to allow time for the walk-through and all of the paperwork that comes along with closing. It was getting late on the day of closing and Lennar had still not contacted me to come do the walk-through. They finally contacted me and said that there wasn't time to close and we would have to do it at a later day. I went up to look at the house the next day and saw that the house was nowhere near ready and that they made no attempt to even close on the day that they moved it up to. I was extremely frustrated that I sacrificed an entire workday for nothing. Eddie, the area manager, and Drew, the sales rep, made no attempt to apologize or compensate me for this. Several days later, I walked through the house with Mario, the construction manager at the time, and put up blue tape on areas that needed a paint touch-up. After a while he has another appointment and said that Drew, the sales rep, was on his way to assist me in continuing the process. When the sales rep showed up, he aggressively told me to leave the home and that if I didn't like the way it looked, the house wasn't mine to buy. At the same time, I noticed that there was a bird's nest in the attic which was the result of a gap in the roof I had brought to their attention in the past, but they told me it was nothing. My wife and I moved into the home on June 2nd, and there are issues that we identified before ever purchasing the home that we are still dealing with today. The most recent is chips in the floor, which has now turned into a 5-week process just to replace a couple of panels on the floor. Lennar left the laundry room vent blocked which caused a blockage between my dryer machine and the vent exit on the ceiling of the house. This is a major fire hazard. The fence gate has broke 3 times. Paint on the outside of the house began to peel off. There was a missing baseboard. There was paint in the carpet and on the flooring throughout the house, and when I brought this up they told me to just to get a washcloth and clean it up myself. There are paint chips and inconsistencies in the paint in every single room of the house, they told me to use the provided touch up paint to fix it myself. I appreciate that the house came with sod and an irrigation system, but the way they laid the sod was extremely careless. Since we first met with Lennar, we have gone through 3 construction managers. As you can imagine, this has caused inconsistency and confusion in communication. I would never recommend Lennar to any of my friends or family. I strongly discourage anyone that reads this to buy a Lennar home. ... More

NO CONTACT WITH ME IN ABOUT TWO WEEKS SINCE MY COMPLAINTS.....

First off and let me say that is review is just a summary of the problems. Lennar forgot to finished installing the proper parts for the heater so when my family and I decided to run the heat, it didn’t work The AC had to be fixed 3 times since moving in and I’ve only been in the house for 6 months. Tile crack The glaze on the tile in the shower is pealing. Their contractors that do work on the homes never show up on time or they decide to show up when ever they want. Carpet is already buckling Overall it’s been a bad experience in regards to workmanship. The only positive is Tom. He’s been good at getting our work orders out to the contractors.. ... More

When we first bought our home in May of 2019, we were told we did not need flood insurance because the area wasn’t a flood zone area, fast forward to Sep 2019 with tropical storm imelda, we were under water! So many of our neighbors lost their homes, we had to be rescued because water was rising, my brand new 2019 vehicle got flooded 2 weeks after buying it, just such an emotional event to go through, and the saddest part is all my neighbors were told the same thing about flood insurance. The materials of the house weren’t all that, our plants died a week after we moved in, our grass too, the foundation of the backyard is all messed up and bumpy, I feel like we didn’t get our money’s worth. ... More

Took 6 months to get a refund ....overall a bad experience

The sellers dont work

From incorrect colors and finishes to horrible, dead landscaping and a completely unresponsive contractor, we loved the process but were left with a home that was not exactly what we picked nor what we envisioned.

To no fault of our own we have a lien on our new home. We're not sure what's happening and have had a couple of different stories. We've been in the home 5 months and this issue is still not resolved.

We have now been in our new home for 4 months. The home buying process with the sales staff was a nightmare. We have had similar experience with the home warranty staff. Claims have been submitted but many have not been fulfilled. We love the home, we love the area, but we wish more care would have been put into our home and the building process.

Lennar has changed the beginning of recreation building 3 times. The also can't control the contractors who block driveways, blast music all day and toss garbage on lawns daily.

I advised the builder that a cracked window was found. . And nothing has been done about it

I’m still waiting for repairs to be completed from my closing over four months ago. In addition I’m in the middle of fighting tooth and nail to get someone out to repair a roof leak that has caused extensive water damage and now black mold which has rendered three rooms in my house unable to be used. My kids are crammed into other rooms now. I’ve documented everything and even called management multiple times with now follow up. The entire process has been horrendous as a first time home buyer.

The workmanship was poor at best, the sales staff and closing were a disaster, the follow up with repairs has been, let's just say a nightmare. Some things still are not fixed and if I had to guess are not going to get fixed unless I pay for someone to fix them. Everything included does not mean everything... but they fail to tell you what normal things are not included. I am afraid to see what is going t happen to this house in say 5 years, I think most mobile homes are constructed better.