Lennar Reviews

When we talked to the new home consultant, it was great. He was very straight forward and answered all our questions. During the first walk through, there were no power so we couldn't test the electricity. The oven was not working; the main bath vent/fan was not working. They were reported and during the second walk through, the oven still was not working; the fan worked but it was out of commission within two days after we moved in. Issues came up rapidly. Light switches not working, oven was still not working, fan/vent was not working. After I reported them, they really took their time to response. I still have outstanding issues that haven't been resolved. When the electrician came by to fix the light switches, even he said the connection were terribly done. Don't get me wrong, the house looks nice, but I am afraid to touch anything in there in fear that one more thing would fair to operate! ... More

Cm was amazing, loan process was amazing. Once youre locked in that’s it! So many things done cheaply, I’d rather pay a few extra thousand and have the quality! First and last time purchasing from Lennar.

The quality of the homes is terrible. I've never had soft walls that you can damage with a finger nail. The structure itself is sturdy, but the materials they use are low quality. Considering the price I expected a better quality home, but anytime I mentioned my disappointment, I was told "you pay for what you get in your price range". I am paying half a million dollars! I do not expect to be met with cheap building materials! The people in customer service are great to talk to and are very friendly. However, anytime I asked a question regarding internet, irrigation, quality of home, air conditioning, etc. I was met with vague answers that never actually answered my questions at all. They were unhelpful and I was left to figure everything out on my own. It was extremely frustrating. I needed answers and nobody could provide them. We were the first street in the subdivision they were building and we did not have internet for an entire month, and the subdivision next to us had been waiting for internet an entire year. In today's world, I expect more. They escrow team also failed to provide documentation to the city, so I had to wait several weeks before we could put our names on some of the utilities, such as trash and water. Not having trash and recycling cans for several weeks after moving was ridiculous. The air conditioning also took several weeks to figure out. We were headed into over 100 degree weather for weeks on end and our air conditioning was not cooling the house well. There would be over 10 degree differences between upstairs and downstairs. When we asked the company, who had installed the air conditioning, how the system worked and attempted to troubleshoot ways to get the degree difference within 5 degrees, the reply was "sometimes that just how that system works". Excuse me, but I have never lived in a house my entire life with air conditioning where the upstairs was significantly hotter than the downstairs. I have been in houses without air conditioning that are that way, but never one with air conditioning. The type of system was new to me. After several weeks of racking our brains on what the issue might be, we finally figured it out ourselves with zero help from Lennar and the company that installed the air conditioner. It is safe to say I will not be buying a Lennar home again. If I had known that I would be dealing with all these frustrations upon buying a home from them, I would have never given them my hard earned money. ... More

Quality of the material are not good. I think it woyld be good if they could have listed the appliances info during the buying time. All appliances are very basic and low quality. Construction quality is also low. The responsiveness for the issues reported is very bad. I would recommend before buying discuss with everything and go for it.

There are multiple hollow tiles in our home that move, that caused the ground to break, when we called out to get it fixed, they fixed the grout but not didn’t fill in mortar. Our stove/ microwave combo wasn’t installed correctly, it slammed down and broke the whole cabinetry. We were told it’s not safe to use anymore and now we are waiting for somebody to come out. It’s been two weeks now. Our Irrigation system has not worked ever and we’re being told that it’s not even covered by the warranty. No one seems to care that they sold us a faulty irrigation system. Not to mention all the other little things that could’ve been avoided if the house was built with attention to detail. ... More

Walls are crooked and you can tell by the baseboards, how hard is it for the superintendent to put a straight edge on it to check and say something to the framers to fix the issue, plumbing issues slow drain or no drain, had 3 plumbers out here to repair issues, flooring has issues, either scratched or scuffed, doors are squeaking bc they use mdf boards as door frames and the hinges are touching it, so when you open the door they make noise. Entire home was 379k and has no brick at all, it’s all Hardieboard, above garage I had to put caulking bc the siding had a1/2” gap and I didn’t want rain water to rot my new home away in a few years. One word - ridiculous of what they consider a good home builder. Conclusion - I would never buy a house from Lennar again. ... More

Countless problems with everything from landscaping, driveway, fireplace, interior doors, door handles, very cheap patio door and windows, insects, cost cutting changes that were unacceptable, home not clean on move-in day, etc. The problems are endless and the list is too long. Very frustrating. Purchasing this home has turned out to be an expensive mistake. The homes are not ready to be lived in and are being built extremely quickly. Once you close, the customer service is terrible.

My experience with the purchase has been bad. I would like to mention 4 points that have made my experience a bad experience. The first point is that in my first week living in the house I discovered that the house had plague (something that they did not solve.) Point number two, before closing the purchase I made a complaint because the scale in my house is 3 shades different ones on the staircase and the only response from them was that that is what there is because there was no more material. Point number 3, The A/C compressor is defective and has an annoying noise, I have already made a claim and am waiting for the replacement. In short, they did not do a quality control before handing over the house. ... More

Throughout the entire home the paint and trim job is terrible!! Extremely sloppy. A brand new home should be perfect. You can see they don’t really care to do their best which was extremely disappointing. 1 month in and we have nails popping out through the dry wall. Every day I find more and more imperfections. And flat paint throughout the entire house is ridiculous. I would have paid more just to have better paint. At the end of the day I chose Lennar homes because it’s the best bang for my buck right now.

I stil waiting for some issues to be repair

Lennar is extremely low end. They pinch pennies and do not build any part of the house with quality. There will be glue on the floor, chipped sinks, sheetrock lining hanging out with staples showing, no spicket in the backyard for a hose (who doesnt put water in the front and back?!?!

This house should have never been handed over in the shape that its in. Terrible workmanship and everything seemed rushed. Zero quality control done for the price we paid. If someone spends close to a million dollars on a house you expect everything to be near perfect. Extremely disappointed and disgusted with the laundry list of punchlist items that need to be addressed.

Arthur our real estate agent was very helpful and easy to work with. That is the only thing that went well. They rushed to close and get their money at the end of their fiscal year and the finishing work was of poor quality. I am still dealing with the punch list over 9 weeks later. I don't think you could have cheaper appliances. We have spent several hours fixing things ourselves because we were getting tired of waiting for someone to come and do it. This was supposed to be a new home which I would expect to be turn key with maybe a couple of small things but that wasn't the case. Cabinets, doors, trim molding, front door lock, mirror and several other things needed attention. Then trying to work with all the different workers that have to come and and repair the problems has been a problem, they think everyone just sits at home. My husband and I work so it has not been easy. I don't enjoy sending my time off waiting for so many different repairs to be done. I am very disappointed in the quality and workmanship of the condo. ... More

Warranty Sharmin builder Travis both of very bad Response too late and all the yelling me I’m coustomer

Since closing, Doug has been fantastic and responsive to the issues we've found. Kudos to Doug. The issues needing immediate attention are the bent bedroom window frame that was unable to close once opened and a hole in our shower pan that we missed during the final inspection but found during the first use. We chose to redo all the baseboards and door trim in the new home and discovered dozens of trim nails, no shims, and no nails holding doors in place. Three door frames fell out of place, and I reinstalled them using shims and three-inch screws. I did not contact Doug because I would not have noticed the poor work had I not removed the door trim. I did warn neighbors if they chose to follow along with upgrades. The month leading up to closing was the worst customer service I've received in six years of living in Las Vegas, especially considering the $700K home sticker. Alex, the "concierge," communicated very poorly. I truly recommend removing him from the staff, considering other neighbors experienced similar issues. He was absolutely terrible and sullied the Lennar home-buying experience. We considered walking away from the home, but we loved the location. When we expressed our willingness to walk, Roy stepped in to cover for Alex's poor performance. We purchased the home in November and were told to expect an end-of-February move. More communication is needed to plan an official signing date. Yet, Lennar claimed this initial conversation set our signing date in stone—over two dozen back-and-forth emails and phone calls to cement a date, a wild experience for two full-time employed homebuyers. My wife works for a luxury home builder in Vegas, which set our expectations for Lennar to fail spectacularly. It's genuinely appreciated that Roy came in to remedy Alex's failures, but the frustration to get there enraged us the buyers, and Lennar employees covering for Alex. We unfairly took out much of this frustration on Tom, but he was an absolute beast. I do apologize. We noticed exterior cosmetic issues during the early stages of construction and reported them directly to Tom, and he handled them all exceptionally and promptly. Thank you so much for exceeding your role and genuinely stepping up. Tom and Frank did outstanding work and deserve praise. Again, Alex deserved the earfuls, but he was never available. I believed this was a one-off, but I confirmed through our new neighbors that Alex does not understand his role in Lennar processes. I believe Lennar needs to work on communication with home buyers and common terminology, such as "celebration day," "acceptance day," pre-walk versus blue tape, and overall expectations. I've purchased several homes and always had clarity about what was happening, but these terms seem unique to Lennar and need to be explained better. I used Reddit to figure out most of it; again, solid communication took a lot of work. Richard, from Lennar Loan Services, also helped immensely and responded to emails within minutes. Many emails were sent at night and on weekends, as concerns usually do, but Richard responded within minutes every time. This guy lives the teleworking life. His whole team did great and deserves praise. We felt sweet-hearted about the purchase because of the initial care we received. That interaction with Roy raised expectations, and we were excited when we chose Lennar. In all, we love our home, and although we gutted it and changed most of the interior, Avery Pointe is an excellent location with stellar views of the valley. Customer attention and service demands improvement. I continue to recommend the neighborhood to friends and refuse to allow a lacking concierge experience to ruin my new home high! Applause to Doug, Roy, Richard, Tom, Frank, and the other construction supers on "acceptance day." ... More

We suggest Lennar revise their marketing information. Lennar says everything is included, they definitely do not include everything not even a fridge. The builder also should hire experienced subs so that they will fix the problem once and be done with it vs. having them come over and over and over again and the last sub we had made the problem even worse than the prior sub.

I can see cracks already within a month. Cheap materials. How was not cleaned properly when I moved in.

We’ve had numerous issues, please keep your eyes peeled for lackluster workmanship. We have over 100 lose, broken, chipped tiles and have a damaged cabinets, doors & door frames. Do not allow the CRM rush you through the walk thru.

Buying process a little rush, but now that I’m living in the house lots of things going wrong, they forgot to put a pin on the door now it came off, waiting a month to be fixed, doors not put correctly, walls painted with one layer of paint easy scratch,

If I need to be asked then Lennar is out of touch

During my initial walk through I found several issues to include a/c not working, toilet not working and several cosmetic issues prior to closing. The worst thing I found was someone had used and spilled something in my microwave and urine on my master bedroom toilet. I was in complete shock and disgusted and the construction manager, Mark, was made aware of these findings prior to move in. The day of closing the house seemed in order but the toilet was supposedly being replaced and when I mentioned to the construction manager that the a/c was still on the same number he said it was fine and gave some poor excuse. He apologized for his staff using the toilet and microwave and that he was shocked as well and would have a conversation with his crew. When I finished closing on my house and was ready to move in I found that someone used my microwave again and left food in my sink, my toilet was still slow to flush and urine stain was still on the lid. To make matters worse my a/c was NOTA WORKING and my daughter and I slept hot our first night. When I called Mark the next day he told me it was no longer his issue and that I would have to contact warranty. I felt super blindsided. When the a/c guy showed up he realized it was unplugged. I’ve had to put in warranty requests just about every week to have them come fix things that should have been addressed prior to closing and I’ve found the worst construction flaws in my house. You would think the workers were drunk while putting this place together. So far my toilet has stopped working three times and the last plumber that came out found a huge chunk of TILE had been thrown down the pipe and the wax ring had fallen in the pipe as well which was causing the clogs. Worst home buying experience I’ve had. The only upside is my new home orientation contact, Sharmin, has been on top of things when I’ve put in requests and she’s been the only person that has cared about all the issues I’ve encountered and she has proven to care about me as a person whose hard-earned money went into buying this home. The sales rep could have cared less even when myself and my realtor brought these issues up to her nor did the construction manager nor his superiors when contacted. Buyer beware!! Purchase a Lennar home at your own risk!!! ... More

From the beginning of the move in I have had problems with warranty work. The painting, the concrete, the garage door, the plants, the fence and backyard gate, the texturing on the walls, the plumbing and washing machine drain hose not secure so when we began washing clothes and went for a walk for 30 minutes only to return water was all over the first floor. I had several items get water damage and the urgency to come out and help is not there. The sewage pipe was broken causing water to backup in the master shower almost causing a flood. Took two days for the plumbers to come out to fix pipe in front yard. I am not very happy with the Lennar home buying experience. It appears the contractors work on quantity rather quality. The customer care rep that has been a big help is Ruby. I never expected a brand new home to have so many problems. When I had requested the garage door to be fixed with the problems it had I wasted two days of taking off work for the technician to call me 30 minutes before 6pm to say I was his last stop and he was going to be late and didn’t know why they assigned him my house. I expected a lot more from Lennar with their customer service warranty assistance. They don’t work on the weekends and only work through texting. Needless to say overall we are disappointed with the problems and how long it takes to get someone out to fix issues. It has been a major inconvenience to take off from work having to wait for technicians come out and usually run late. If I knew what I know now I would not have purchased from Lennar or recommended my sister in law to buy Lennar in the same neighborhood. Very disappointing. ... More

Only in my home little over two weeks and my sewer line backed up. Only one person. Blamed it on me. Unbelievable

It started out good and took a quick bad turn. First, my house is supposed to close in April and it closed in February. I found out why. They had me sign all the paper the last day of January on a Friday had I waited two days my interest rate would have been 4.5 but my interest rate was at 4.99. That was Friday night and I had 20 minutes to make it to the bank and they had me go and get it cashier check if they didn’t get it in by the 20 minutes it would’ve closed on Monday instead of Friday and I would’ve got the 4.5 interest rate . They told me in the office that I had to close Friday and I had to be back before that 20 minutes. I’m sure they didn’t know that Monday the interest rate was gonna drop. it took them three weeks to check out a breaker and a plug in my house for the dryer and now I have to contact the appliance company and have them come out because my dryer doesn’t work and I’ve been waiting. They just told me oh yeah, it’s your dryer contact the appliance company and have them replace it, I’m about five weeks out but no laundry. I open my windows and now I can’t close them because the wood swell from raining and the latch doesn’t fit in the slot no more the windows are very cheap. Period. I had tack boards on my stairs, sticking straight up under the carpet , as I’m walking up the stairs with my baby, they’re stabbing my feet, and I almost dropped him on every stair. It takes forever to get something done call Customer Care they have me do a video chat I got to submit something on the computer try to make two or three different appointments for someone to come by and fix anything not convenient for the homeowner at all. ... More

I have had the worst experience ever. My home was not even ready to move into when I moved it. It has still yet to be cleaned. There is still blue tape on on damaged of my house that were never repaired even after multiple phone calls. I WILL NEVER BUY ANOTHER LENNAR HOME. I will do my time living in this house and can’t wait to sell it and move. There is nails sticking out of the all where my kids play. After repeatedly asking even in my blue tape walk for it to be taken care it wasn’t. That is insane! Adam the gentleman that helped me through the financing is great!