Lennar Reviews

I purchased my Florida home from out of state, Maryland, therefore it was imperative, to have good communication in the building process. From the onset of the process of purchasing our home there has been questionable glitches when it came to my sales rep, Bobbi , and the communication processes. I was totally disheartened with my experiences with Lennar and I believe it’s mostly due to my sales agent and her failure to communicate honesty and timely. I have videos and emails between us which demonstrates her lack of communication and even her being on top of what was going on with my potential home. I tried to maintain faith in Lennar builders by making various personnel in her management chain aware of my issues and my concerns but to no avail. I never received any consideration with the total failure of my sales agent and her total lacking on her job when it comes to communicating and maintaining customers satisfaction. If I wasn’t so far in the process of purchasing this home I would have walked away. So now I warn any potential buyers to be aware that once you sign the contract you are on your own. ... More

We purchased our home through Lennar. we were given incentives to use Lennar Mortgage and Title. The mortgage process was EXTREMELY cumbersome and the communications from the mortgage team about things that were needed was abysmal. Income verification items that were requested and the explanations required by underwriting went back twenty five plus years and included several residences we'd never owned, only rented while in the military and after retiring. During the final two days prior to closing we received minimal communication on our actual closing time. We did a virtual closing which had an issue for my wife. The most frustrating part of closing was the final closing costs, the day before closing, I contacted our loan officer (Kyle), to confirm what our final costs were going to be so I could send the required wire transfer. I was told a number that was roughly $2400 less than what Kyle had given us throughout the process, this number came from a different group than Kyle and he confirmed that it was correct, so I sent the wire transfer. Shortly after sending the wire transfer during my personal review of final closing documents in the website I couldn't find where the number existed that Kyle had been given by his team. I contacted Kyle and he said they'd given us the wrong number and that the number he'd given originally was correct. He told us not to change anything, while he worked to resolve the issue. Fortunately, Kyle was able to get a closing cost concession and we only had to pay the revised lower amount we were told was the final number Virtual closing - my wife and I were in two separate locations, not in Texas, at the time of closing. Closing for me was fairly straightforward. I downloaded the app and completed ID verification, document review and signing in about 45 minutes. My wife, Terri, had difficulty with her ID verification through the online site, she had to download the app, at which point she was able to complete the closing without any other issues. Three weeks later our loan was sold to another company. After the sale, we received a "new" document to review... our VA Notification of Value, and an issue with the closing from Terri's signatures where, the notary missed her required signature on a VA Disclosure document. This required a second Notary for the VA Disclosure... and a new document review process by my wife and I nearly six weeks after we closed on the home. Construction/Local sales office (Tile/Sheetrock) - We purchased our home through a Real Estate agent and found the location through various online resources. We did a virtual tour of the home and my mother had walked through with the agent and sales consultant (Ben) from Lennar Eastwood. On the surface and at first glance the home looks very good... when you start looking at details you start to see where Lennar cuts corners on their building design/construction... my biggest issue is/was with the finished product and look of the tile work and sheetrock fit and finish. About two months before our closing date, I was able to actually visit the home and noticed two very disturbing issues... first, the tile work, the edges of the tile were raw edge (cut pieces), instead of using a bull nose tile for a corners which would provide a smooth, professional, finished look, they preferred to specify that the tiles just have a grouted edge, versus something like a bull nose smooth corner tile or an edge rail with a nice caulk line for sealing purposes... for a smooth finished look... either option would look better than the current "finished" product. When I brought this to Ben's attention and looked at the model home (which looks exactly the same), I was told "you're only paying $300,000 for a home what kind of quality do you expect"? Another Lennar homesite in the same area of Texas that we're living in yet sells the same floorplan for 200,000 more. I'm very disappointed paying 300K for the product that we received, I'd be furious if I paid 500K for our home and saw the same quality of work that was performed by Lennar and their sub-contractors. Sheetrock work in the home was another significant quality issue. A vast majority of outlets and light covers had gaps between the sheetrock where the hole was cut for the receptacle and what the cover plate actually covered (basically a large number of holes were cut too big for the receptacle). The only solution after overcutting a receptacle hole like that is to put sheetrock mud in the gap. However, instead of removing cover plates, mudding the gap, touching up the mud and texture and then putting the cover back over the finished product, the finish team instead just mudded the gaps with covers in place. Numerous cover plates had mud splatter on them, which we had to clean off after closing. I even identified these issues to Ben during unofficial walk-throughs I did during the time before closing. Again, Ben gave me a non-chalant response which seemed to indicate that Ben could care less about the quality of the product that he is selling, as long as he can keep finding suckers to put into Lennar Homes. Most identified issues during the walk through were fixed before occupancy, however, two significant problems were identified and not resolved, one issue was regarding the sheetrock/wall behind the pedestal sink in the powder room. That wall has a significant curve to it. It's behind the sink, but very obvious that the wall is warped. The last issue is the Disposal, which doesn't work currently because the construction crew dumped waste mud/grout down the kitchen sink and bound up the disposal. It hasn't been fixed yet, because we put in a warranty claim and weren't able to be on-site while I was still in Texas. We'll be submitting a new claim to get it fixed this week. I'm highly dissatisfied with Lennar, I'm hoping that the home and construction will be better than service received to date. Feel free to contact with questions. ... More

After 6 weeks moved in Lennar new home in Poway, still no mail delivered to my mailbox. Called Lennar and Poway Post Office and USPS services, this issue is not resolved.

I read some of the horror stories about Lennar Homes and thought that it was just people that were angry over ridiculous nonsensical things. However, I can tell you firsthand that the finish quality craftsmanship is so poor and so unchecked they have no quality service control whatsoever. The house was full of so many poor quality finishing that I had to make a list that should never have had occurred of the poor, finishing quality of the home. I have bought probably 16 homes during my life and I even worked for companies that build homes and I’ve never seen poor quality control ever people get excited when they buy a home and they look around real fast but if you look at all the baseboards all the trims around the doors, actually look at the walls in the joining of the walls to the ceiling, checking the cabinets and the quality of the fitting of the of all these moldings and cabinets and the quality of the actual finishing product. Then you will see so many poorly done finishing that you wonder how they even sell any homes I’m trying to be polite here so if you want to have pictures, I’ll send you pictures of my finished home and everything that I am making Lennar do again to make it right it is horrifying and honestly I am aghast at how poorly this homeless finished good luck. I wouldn’t buy here. Good luck! ... More

There was no effort to make the new home buying experience nice. I have bought 4 other new homes and this experience was the worst by a long shot. Additionally, the quality of the home is very poor, from appliances to dry wall work to doors not closing properly.

The entire process was stressful. They were "accommodating" but only after I said I would not be purchasing the agreed upon house. The closing process itself was a nightmare. I had to ask off 4 different days from work for the closing date because it was always up in the air. Living here for about a month, I still find subpar elements in the home. Flooring done incorrectly (which they "fixed" before moving in) granite countertops unfinished. Our downstairs is a cooler, while the upstairs feels like a sauna. This is the 2nd house we own, between my fiance and I, I don't recall anywhere near this experience with our 1st... Is it the worse possible scenario? No. Would I be willing to do it over if in the same position? Big no. ... More

This is my family's first new home purchase. I wish I could say that everything went as well as we wanted but that is simply not the case. Lennar moved our closing date several times. There was no infrastructure set up for internet in the home until 3 weeks after our closing date. The whole thing felt rushed and then ultimately stalled toward the end. I feel that Lennar just wanted to get this one penciled in the books before it was truly move-in ready. We have been here a couple of months now and have submitted multiple work orders for a Ring Security System that was not working properly (and still isn't), missing corner brackets throughout the linen closets, inaccessibility to internet, etc. Be sure to inspect your home thoroughly before moving in and make sure EVERY appliance works. Our dishwasher was not connected properly nor was our Ring system working, and there were several lights dangling in the home due to poor installation. We are thankful that the neighborhood is so friendly, and schools are rated so high because that is what is keeping us here. Lennar leaves much to be desired especially for a home that cost north of half a million dollars. ... More

Paint and clean up was awful for a new construction home. This is my first and last Lennar home.

The house was not even finished when we did our tour before closing. We closed with the promise things would be completed. It took months before everything was completed. The finish work (cabinet marks, molding, doors and painting) are awful!! The paint brusheds were dirty and it left brush marks and dirt on the molding throughout the house. Painters came back several times to try to correct the issues but to no avail. The taping in the garage is terrible.

Lennar was huge disappointment. Lack of communication from sales agent and construction manager made the purchase and building process very frustrating and difficult. If we didn’t love the neighborhood we would have walked away.

My sales person was awful. Always on us for a signature, however, when I needed anything, the responses were few and far between.

Jack our sales rep was not very responsive to our questions and what was going on with house at all. After closing (which was a fiasco) you think we hear from him but no, not a word. We still have broken cabinet in bathroom and door in breakfast nook that was to be fixed never was. Closet door has one handle not painted. Called customer care about spare bathroom shower having a stress fracture and I have yet to hear from our customer representative who is supposed to be taken over claim. I sure would like to have these items addressed. Also it would’ve been nice to warn people who bought house that with the water system your water bill would be over 500. Talked to other neighbors and they warned us and our bill was 700 because we ran the water like we told to do. ... More

Honestly, the communication from Lennar has been disappointing, chaotic and unprofessional. From the complete lack of a response for weeks regarding delays in closing to the 50+ list of "punch out items" that reflect poorly done and rushed workmanship, I could not recommend Lennar less to any future buyers.

We thought we were working with a reputable company but soon realized our sales representative Kristy at new Braunfels was the ONLY GOOD THING about our experience at lennar. Our construction manager Trey couldn’t have been more passive and untrustworthy, he was here bc it gave him a paycheck not because he wanted to deliver a quality home. The sub contractors you guys allow to work on the homes I’m baffled. I do no construction but have already fixed all the cosmetic issues your contractors left behind and Trey refused to have them come back and fix, one example of many the masonry guys left mortar all over our driveway/porch which dried and never got scrapped up so now we have dry mortar all over our driveway (Trey specifically said while we were on our way to closing that the power was guys were coming to get it up not to worry. Well that didn’t happen) . We’ve talked to all the neighbors and everybody has a story on how terrible their experience was with lennar as the builder of their home. The only reason we stayed was because Kristy went above and beyond 8 month pregnant, coming in early to clean up after the terrible cleaners had already supposedly cleaned. Scrapping paint off the floors herself. If it wasnt for Kristy fighting for us and trying to correct lennar mistakes the best she could we would’ve walked away no matter the fact that our started home had already sold and we wouldve been homes less for the time being. ... More

The construction supervisor was unresponsive to concerns and issues brought to his attention through out the build - issues that should have been fixed before drywall so later entire walls had to be ripped down and re constructed. The issues were allowed to accumulate while the typical response received was “Lennar has a process”. After having the construction supervisor removed from the premises due to his circular communication style and near absolute lack of action to cure issues his supervisor started making changes however this was very late in the schedule. So this is how they will process you through a purchase 1) hold on addressing any concerns until the very end, a week before closing 2) they will tell you over and over that there is a certain standard of workmanship they adhere to and do not everything will be perfect (that was the response when on the fourth communication, I demanded the staircase railing be fully screwed into the wall instead of a 1/8-1/4in gap being left there and filled with putty. They will not have the gas turned on so your home inspector can check everything, they will give your home inspector a hard time to minimize his time onsite and ability to find issues. 4) they will tell you that you have only one hour to tour the home and identify concerns, that you are not allowed to use tape to mark defects and that they will do that later. They will then proceed to spend 30mins of that hour reviewing the warranty that they could have just emailed you and no they don’t even give you a hard copy of it. 5) at the end of that walkthrough they demand you sign a form that states you CANNOT add anything to this list of defects after that signature is applied. 5) after signing they met contractors into the home tracking thick mud up and down the stairs, carpet and hard flooring and no they don’t clean it up, they wait until you complain about it. 6) then they attempt to make the corrections BUT they won’t have time to make them all and then expect you to (after all of the above) “trust” that they will get it done after you have paid for the home and closed. 7) after closing they will berate you into accepting less that you should, I literally had shingles standing up on the roof that you can see from the ground and both the stand-in construction supervisor and his boss told me point blanket that had no intention of fixing it even though it was listed on my home inspection report. Etc etc etc. This could go on for another 2000 words but you get the point. This is the 4th house I have purchased and not the first new construction home either. It was a bad experience and I don’t attribute it to unreasonable expectations. BEWARE. I can say - the warranty experience thus far has been reasonable. ... More

The house itself is in great condition now; unfortunately, our experience both before and after closing, including the overall quality/cleanliness of the house at turnover, was quite poor. Specifically, we were made offers by Sales staff that were not honored, were treated rudely and pressured by Mortgage under staff, had a tremendously difficult time with Construction's completion of final punch prior to closing, and were met with extremely poor communication and follow up regarding outstanding items after closing. Thankfully, once the issues were elevated within Lennar, all outstanding issues were addressed or have been scheduled to be addressed. Both Nina with Customer Care and Rich with Construction were great once they became involved, and were largely responsible for salvaging our overall experience. ... More

This is our 2nd Lennar new home. We bought our first one in North Carolina and the quality, responsiveness to issues and workmanship was excellent. Thus, moving to Colorado we decided to go with Lennar again. Starting with our closing walk through (late by 45 minutes painting and caulking) to today, 3 months later. We still have unresolved issues, taking days off from work to meet contractors that no show, and vendors (HVAC) that don't return calls. Overall, this has been a pretty disappointing experience. But, from other people I have spoken to that bought from other builders and Lennar, they are experiencing the same lack of quality and follow up. We just chalk it up to a sign of the times...how sad! ... More

Let me preface this with this was our first homebuying experience. From the beginning, this process was a mess. We, along with our realtor, did a tour of the model home and from the start we loved what we saw given it was the model home with all the bells and whistles. We signed on our house around the middle of July with a completion date of late Nov. In the days leading up to our close date, we decided we would go with Lennar as the lender and builder - mostly because of their lender credits (which we found later to be honestly a complete joke and pretty much a net 0 let-down somehow with the credits being over 1% of the home value). Our leasing agent was altogether unhelpful and took a vacation without giving us a different number to reach their office while the interest rates went up an entire point over 2 days. Fast forward to closing - we arrive at our “new” home expecting to be in amazement over how good everything looks a week following our blue tape walkthrough (which was a disaster)… boy were we wrong. Blue tape items were basically untouched, cleaning crews hadn’t cleaned anything, holes in the roof, dents in the dishwasher, unpainted sections of exterior columns, mortar thrown all over the sidewalk and driveway and side of the house, no hot water, crack in guest bathtub… need I go on? Not to mention all this was on our closing day and we had nowhere else to stay for the night since we were coming in from out of town. Long story short, we miraculously ended up closing that day with a laundry list of open items the contractors were going to come back and “fix” since we really had no choice. About 3 weeks later, I guess Lennar’s quality people punched the “good enough” ticket, shrugged their shoulders and left us in the dust to fill out countless maintenance requests through their terrible online system to come fix the unfinished work. So, here we are 2 months in and our light fixtures are starting to flicker in almost EVERY room, exterior paint is deteriorating, our entire front yard is destroyed and has been for about 3 weeks now while contractors have been “hard at work” putting in a sewage cap which I could have replaced in a few hours. All in all, grateful to be moved in with the craziness behind us, but disappointed as a whole in regards to the quality and care put in to building these houses and customer support promising the world and severely underdelivering. Best of luck to anyone who’s signed on one of these houses - may the odds be in your favor… ... More

building process was fine, error on closing statement took months to resolve

Everyone was so nice when we were closing and now POOF no one is to be found. No one is responsive when we reach out with issues or concerns. It’s been just about 3 months and no one’s checked in on our 3 month follow up. Part of exterior of the home hasn’t been painted. Our fireplace only works sometimes and we don’t have a point of contact. There’s a missing vent flap that I can’t get anyone to replace so I’m fearful birds will move in. The ring system has been very difficult to set up as the builders put up pieces of it and didn’t leave all the instructions. The myQ for the garage door openers is just the cheap $30 add on you can buy at Menards and isn’t built into the garage door openers. The garage door opener isn’t the nice quiet one it’s loud and clunky. The deadbolt isn’t lined up right and there aren’t instructions to program it so we just bought a new one. Worried about what will happen when if we have a major problem since no one answers texts or calls. ... More

Our experience started with the new home seller, Natasha. She was extremely rude, even stated to us, “if you don’t like it, then don’t buy here” when we inquired if there were options for solar panel manufacturers. We ended up buying do to limited homes available in the area. The closing Process was extremely rushed do to the end of the fiscal year for Lennar on 11/30. We had to have a walk through and closing the same day which is not what Lennar advertises on their website as the closing process. Natasha was not my advocate when I had questions regarding closing with so many things open on the punch list. She would only reply it’s within the contract and we had to close. The most positive experience was Jeff who did our walk through and was sympathetic to the numerous issues still needing correction. Andrew did his best to make sure the punch list was done after closing in a timely manner. ... More

While I am happy with the home itself, the homebuying experience with the Lennar team was less than average. There seems to be a disconnect between all departments within the sales process; from sales to project management to concierge services and then the walkthrough team. Anytime there was something that needed to be corrected or followed-up, each person I would talk with would say someone else on the team should have handled that, but would never take ownership in ensuring things were rectified. Terrible project management that ultimately led to the home closing being pushed back 3 times. I'd like to reiterate that I'm happy with the house, but the homebuying process with Lennar was one of the worst I've experienced. ... More

We have been living in the residence for a month and a half and there is still an unpainted door, we have not been given the door lock to the garage and the worst thing is that nobody answers our calls or e-mails. After the closing, they play the fool.

My home still needed a few weeks of work before, but was still handed over. My recommendation is to do multiple walk throughs beforehand and not sign the pre inspection until everything is fixed. You can tell these homes were really rushed as well as closing dates. This is my 3rd new built home and 3 different builders, Lennar is at the bottom. If I could do it over again I would have been more patient and just stayed in my previous home with other than size had zero issues.

New home buyers should make sure everthing is complete before signing the papers. When they do the final walk thru make sure to inspect everything.