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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20469 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

20469 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Lack of quality building materials

  • Joseph S.
  • Verified HomeBuyer
  • May 27, 2021
  • Lancaster, SC

The home seems well overpriced for the poor quality of materials used, especially the flooring. The houses are built MUCH too close together, and my backyard has a very steep decline that makes much of the yard unusable.

Total Score 3


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Lennar - Subcontractors never get back to you when you need answers to

  • Richard S.
  • Verified HomeBuyer
  • May 11, 2021
  • Myrtle Beach, SC

Subcontractors never get back to you when you need answers to questions about what was done on the house for example the irrigation system was put in at the beginning of the build I have no idea where the heads are I have no idea what type of system they're using and when I try to get information nobody bothers to call me back secondly when you asked first things from the DC after your house is closed he never gets back to you or he tells you he will get in but he never does trying to get information about the build of this house is like pulling

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

We thought we will be happier here but it hasn’t been

  • Roxana F.
  • Verified HomeBuyer
  • April 07, 2021
  • Gallatin, TN

We had so many repairs around the house that has taken so long to get it done. We have been in this repairs issues for almost three months now

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Not a great experience

  • Jennifer A.
  • Verified HomeBuyer
  • April 03, 2021
  • Aurora, CO

The communication is horrible. After I bought my home Nate never responded to a question I had I guess all he cared about was his initial review. Paint is chipping left and right, paint all over our deck, our island is not straight, the granite is not sealed so stains have already happened, things weren’t painted trim wise on the outside of the home. Blue tape left in spots that were supposed to be fixed. Garage remotes stolen at close, everything was very cheaply done and terrible workmanship. There is an excuse for everything and am immediate defense when you ask/question things. Not happy ...

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - I was promised warranty work on my house and they even dropped

  • Jason G.
  • Verified HomeBuyer
  • March 31, 2021
  • Hudson, FL

I was promised warranty work on my house and they even dropped off the materials. While the house next to me was getting constructed they got stucco on my house and they didn’t fix it. Greg the Knowologest was amazing. He got everything fixed for me and called me the next day. The new knowologest took over and is horrible. Before Greg let he said the GC would fix the paint and the GC never did. No the new knowologest said he not going to fix it. While buying the house the waiting until the last day to say they needed documents to close. They have 3 weeks and waited until the last day. The ...

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Quality control is poor

  • Nancy B.
  • Verified HomeBuyer
  • April 13, 2020
  • Auburn, WA

Quality control is poor. Workmanship is not good. Needs a lot of repairs and very sloppy work. Warranty specialist not doing great at following up.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor

  • Jill D.
  • Verified HomeBuyer
  • March 24, 2020
  • Cottage Grove, MN

This is my third new home built. This is by far the worst one. The walls are very uneven the painters are of poor quality. Several things need to be fixed. Not sure if I would recommend lennar

Total Score 3


Quality 1

Trustworthiness 4

Value 1

Responsiveness 1

Repairs

  • Lisa P.
  • Verified HomeBuyer
  • September 24, 2019
  • San Bernardino, CA

Repairs not taken care of as promised

Lennar responded:
Hi Lisa, thank you for sharing your comments. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

TOTALLY DISSAPOINTED THE DAY OF CLOSING

  • Ana C.
  • Verified HomeBuyer
  • July 10, 2019
  • Parkland, FL

1-Assure items selected in design list are correct 2-Watch for all interior doors are same as showed in Model Home style 3-That all door are properly mounted and leveling 4-Check paint retouches were done where needed 5-And very important, that meters and TV cables are located in right place between properties.

Lennar responded:
Hi Ana, thank you for sharing your comments about these items. We are sorry to hear about this matter. Please email us at corporatecustomercare@lennar.com with the details, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Wright

  • Sheridan W.
  • Verified HomeBuyer
  • July 09, 2019
  • Durham, NC

My back door is not working they war supposed to come back an paint what they fix an have no heard from anyone

Lennar responded:
Hi Sheridan, please contact us at corporatecustomercare@lennar.com with the details of any items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Great customer service

  • Aron V.
  • Verified HomeBuyer
  • April 11, 2021
  • Davenport, FL

Patrick is an excellent and pleasant sales person; always helpful and ready to answer all your question. Overall the house will look good. If I need to critic something, I really don’t like the lack of choices when building your house...my kids are allergic and I cannot have carpet; they cannot help me. My kitchen sink will be very uncomfortable to use; but I cannot change it neither. After waiting for my house several months; I will need to spend extra several thousands $$ and time before moving to my new house which makes the process a bit more uncomfortable. Overall a solid 3 stars and a ...

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Leak

  • Jocelyn L.
  • Verified HomeBuyer
  • April 11, 2021
  • Whittier, CA

We love Lennar’s everything’s included with nicer appliances, countertops, cabinets, whole house fan, ring doorbell, smart lock, garage door, thermostat, etc. However, we discovered a leak in our kitchen island a month after moving in caused by the builder’s carelessness which has caused major inconveniences for us and has taken over a month to fully repair the damage.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Expertise and Quality

  • Rosa P.
  • Verified HomeBuyer
  • April 11, 2021
  • Clermont, FL

We decide to buy at this location after looking in several other places, including Lennar locations, Danielle F. was a great motivation for our decision, she was extremely attentive and patient. going inside to constructions sites with us, wearing beautiful high-heels and not afraid of getting them dirty, she is amazing. the whole process was very self-explanatory, and easy, and if any question arises, Danielle was there for us. When was time for to us starting visiting the house for the final walks we only met great people JP and Keene, they explain everything we need to know about the ...

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Mold & standing water in crawl space.

  • Janet N.
  • Verified HomeBuyer
  • April 10, 2021
  • Ridgefield, WA

It took us meeting with 6 Lennar people to come up with a resolution. Not the easiest to work with except one person (Patrick) stood up and put the problem in their court, where it was to begin with, and we finally agreed.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - HiEverything is delayed abd hard to get info from sales people.

  • Virginia B.
  • Verified HomeBuyer
  • April 08, 2021
  • Lakewood Ranch, FL

Hi Everything is delayed abd hard to get info from sales people. Reluctant to give feedback and answer questions in regards to ongoing progress. Like pulling teeth hard to get info. Now amenity center is delayed when we contracted we were told summer 2021 now summer 2022 Very much not happy . Wish we could get out of our contract Hope someone hears me abd contacts me

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Sales representative was very polite and very helpful

  • Frederick C.
  • Verified HomeBuyer
  • April 08, 2021
  • San Antonio, FL

My experience so far has been pretty OK, until I move into my home and see how they respond with taking care of items that are still outstanding as far as the punchlist goes and then I can give you my honest opinion but right now so far so good.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - buying experience was smooth, we were told there isnt an HOA

  • Christopher H.
  • Verified HomeBuyer
  • April 08, 2021
  • Saint Helens, OR

buying experience was smooth, we were told there isnt an HOA but there is.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - It was a good process.

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2021
  • Lino Lakes, MN

It was a good process.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - There was a lot of back and forth between what Lennar should/should

  • Melanie R.
  • Verified HomeBuyer
  • April 08, 2021
  • Bulverde, TX

There was a lot of back and forth between what Lennar should/should not be doing for their customer. This led to some animosity at times, however nothing was ever asked of Lennar that should not have been handled without even asking. Overall, for the most part things were completed before I moved in.

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - My thoughts are still out.

  • Timothy E.
  • Verified HomeBuyer
  • April 08, 2021
  • San Antonio, TX

My thoughts are still out. Waiting for closing day. I would like someone from upper management to contact me when done

Total Score 3


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Great Experience After Settlement - Not Before

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2025
  • Ranson, WV

We love our home and had a great experience once getting past the mortgage process with Lennar Mortgage. The sales and mortgage experience was abysmal. The settlement coordinator for Lennar was absolutely awful! The settlement company was great as well as the construction manager and the gentleman who explained the home and features before settlement. They are the only reason we are giving any stars. Don't be afraid to ask questions and request to be transferred to new employees if you aren't happy with the ones you are first put in touch with. We had to escalate our concerns to a manager who ...

Lennar responded:
Thank you for sharing both the positive and challenging parts of your experience. We’re so glad to hear that you love your new home and that our construction team and orientation staff made a positive impact. At the same time, we’re truly sorry to learn that aspects of your mortgage and settlement experience fell short. That’s not the level of service we aim to provide, and we regret the frustration you encountered along the ...

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Lennar mortgage sucks

  • Nicholas M.
  • Verified HomeBuyer
  • September 08, 2024
  • Summerville, SC

We was lennar mortgage and it was the worst experience we had buying a home. Our saleswoman was great. Our foreman was awesome House was built great

Lennar responded:
Good afternoon Nicholas, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you faced with the loan ...

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

I would not use Lennar mortgage or recommend it to anyone.

  • Ebony R.
  • Verified HomeBuyer
  • January 23, 2026
  • Sanford, NC

This is my second home. I decided to go with Lennar mortgage for financing the home due to all the incentives they offered and this was the biggest mistake. The loan officer seemed very inexperienced. My closing was pushed back and when it was my day to close I make it to the attorneys office and my closing package hadn’t made it there. So I was at the attorneys office for over 4 hours. I love the home and neighborhood. The warranty team is excellent, very responsive.

Lennar responded:
Good morning Ebony, We appreciate you taking the time to share your feedback. We’re sorry to hear that parts of your experience did not meet expectations. At the same time, we’re grateful for your kind words about our warranty team and happy to know you are loving your home and neighborhood. it’s great to know they have made a positive impact during your Homeownership journey. We are always working to improve, and your feedback helps us enhance the experience for all homeowners. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 5

Trustworthiness 2

Value 5

Responsiveness 5

HOME

  • Jennifer P.
  • Verified HomeBuyer
  • December 28, 2025
  • Magnolia, TX

The actual buying experience was good, However, the financial part of it was the worst.....................

Lennar responded:
Good afternoon Jennifer, Thank you for sharing your feedback. We’re glad to hear that your homebuying experience went well, but we’re sorry that the financial process did not meet your expectations. We appreciate your comments and are continuously working to improve all aspects of the homeowner experience. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

TOO MANY EMAILS

  • Julie M.
  • Verified HomeBuyer
  • December 17, 2025
  • King, NC

Great house and value, but for the love, WHY do they send so many emails? Please just let me buy a house without hounding me. I’ve bought many houses and have NEVER experienced this kind of annoying marketing. Go away Lennar!

Lennar responded:
Good afternoon Julie, thank you for your honest feedback. We are glad to hear you are happy with your home. If you would like to be removed from emails not related to warranty communications, please send us a message at CorporateCustomerCare@Lennar.com so we can review and assist. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

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