Lennar Reviews

Moved in 6 weeks ago. They didn't finish caulking the upstairs bathroom, the laundry room door doesn't latch, one wall in the upstairs has drywall that moves when you push on it (not properly nailed up), and they left half the building extras in my master bedroom instead of the garage. Aside from the use of flat paint in the bathroom, it's fine. The bigger issue is that my loan agent told me that the first year of HOA fees was covered with my mortgage. This was a flat lie as I was notified 6-weeks in that I owed $625. I do not trust them, but for the price and interest rate for the house, what real choice do I have? ... More

I am a realtor who bought my first home through Lennar at Legacy Ridge. The sales agent was very nice but didn’t know a lot of information about surrounding schools, nearest grocery, etc. We loved the house and you guys were offering an awesome credit! We went under contract and from that time on the nightmare began. I was passed around to 3 different lenders, who I then needed to resend and tell them everything from the beginning due to lack of communication and cooperation between Lennar mortgage. If I sent a client to you guys and they were treated like this I would be EMBARRASSED. We are now almost two months from closing and I still don’t have my HOA login. I have been in contact with Amelia at the management company who has been helpful but I still don’t have access to a login or portal for the community HOA. ... More

Ronnie our realtor is Amazing! Ian our contractor is also Amazing. We love our home and we have great neighbors. However most of the neighbors agree that gutters should have already been installed plus hardware for bathrooms. Light fixtures are antiquated. Lots of caulking in bathroom and shower was not completed. Front door lock is hard to lock. HOA is very difficult to work with, they control everything about your home. You can’t even change your mulch or bark without asking for approval not to mention buying a tree or a bush.All the neighbors complain about HOA.

I absolutely love my home. The experience with Lennar Lenders was horrible to say the least. Communication was terrible and the constant arguing between my realtor and the lender was so unprofessional via email was just over the top. I ended up going with a different lending company and everything from that point on was AMAZING. I received daily updates and the lenders made sure to keep me informed via phone calls and emails. The incentives were even better. Do your research and remember you are important and also that you do not have to go through Lennar Lenders for incentives.

I am very unhappy with my buying experience with Lennar. The mortgage team had trouble compiling documents, requested the same documents multiple times, had to close twice as they provided incorrect forms, etc.

I had a pleasant experience with my construction manager and my warranty tech that met me on site and explained everything to me. They both wonderful and only because of them, would I rate this super high. The absolute worst part of this experience was my Lennar Sales Rep. Martha didn't really explain anything I had asked her to. She just gave me the basic information and showed me the house. Thankfully, when I went to a different Lennar Sales Rep (Princeton Lennar was amazing!) the week before that explained everything very well and took care of me. I just wasn't approved for the house with them, so they referred me to the Crandall area. Back to the Crandall Lennar Sales Rep. The Rep avoided many questions both me and my real estate agent would ask. I had texted her a few times to get answers to some basic questions, then she would just call me instead while I was occupied elsewhere. The calls weren't super helpful, I had an issue where my home keys didn't have the tag of where my mailbox was, and my sales rep called me just to complain and mention "oh you should have the tag in there that tells you where your mailbox is" after multiple times I told her, nothing was in the envelope. I informed her I still had the envelope and all it's contents still in there, but she called me 3x times to tell me "it should be in there". All 3x I answered her call, that's all she would say and never actually got me an answer. I ended up walking around the neighborhood for about 2 hours trying every mailbox I could. Just an overall terrible experience with the sales rep. But everyone else was amazing! Construction manager was fantastic and super receptive. He personally showed up on my key day and verified they fixed the counter top for me. Warranty tech was well spoken and super knowledgeable. I am pretty sure I may have asked him some silly questions and he was professional about it! ... More

I only had an issue with the underwriter. My loan officer was a pure angel as well as my realtor.

Kara and Peggy in the sales office are BEYOND responsive and kind! They updated me every step of the way and demonstrated keen responsiveness to all my questions and were flexible and patient. Construction manager Mike also very amicable! Business office that dealt with the loan portion was a headache but all in all I got where I needed to be and LOVE my new home so far!

I initially started working with one man he was no help helping me answer my questions. Meant with him twice before a purchased my home. Then he was gone. No one ever contacted me again. Tried to call and got no answer. Finally I drove up here to see what was going on and I was told he left the company. That was it. Finally I was told someone would contact me . No one did. I drove here again. Approximately 2 hour drive. This man in the office said he had a headache and couldn’t talk to me because he was going to lunch. I waited with my friend, another hour and a half when he returned. I walked in his office and said I just have a few questions about my contract. He grabbed my contract looked at what I had circled threw it at me, tearing it and said go home and read it again. My friend and I were in shock! I had just spent over 6 hundred thousand dollars and I was treated this badly. I went to a lawyer to get out of the contract but was told I was stuck! I was so terrified I had made the biggest mistake of my life. Nothing changed until I finally got word the home was finally ready. I had been assigned a new rep and she answered my calls . After I moved in the cooperation was unbelievably better. My girl assigned to fix the things that had to be changed were handled so well and the people were so friendly and supportive and followed through beautifully. But the beginning was so horrible that I have a hard time getting past it. ... More

Buying a new home from Lennar began with our excitement about owning a brand new place. Lennar Construction builds a good product, and they have been responsive in the fixes and finishing touches of our new house. We also used Lennar Mortgage as our mortgage source, incentivized by the $5k discount offered at closing. But this meant the buying process had my wife and me on one side of the contract, and The huge Lennar company—Seller and Mortgage arms—on the other. They drove the whole process, relentlessly and unilaterally, always at their convenience and pace, and penalized us when we couldn’t meet the unrealistic deadlines they imposed, due to delays which they knew were outside our control. We felt batted around and manipulated. In the end Lennar charged us far more than that $5k at closing. Buying from a private seller, using an independent mortgage source, would have been a much fairer and better experience for us. ... More

I would never want to work with Lennar mortgage again. I have bought several homes before and this was the worse experience. The house seems good so far and maintenance has been excellent.

Poor communication during buying with sales finance and title people once we gave our Ernest money no one cared to talk anymore it seemed. I had to call and chase people down to get updates and answers and didn’t get that first time home buyer experience pretty much left in the dark till the day we closed and it was all about two minutes of here’s your keys congrats bye But anything after the home buying experience has been great if we have had any issue our ccr has been awesome he stays on top of things and stays in contact with us to give any updates available great customer service on his end ... More

The overall homebuying process was one of the most stressful and unpleasant things I've ever been through... That being said, we'd do it all over again. We originally went into contract in 10/2021. Our purchase was contingent on the sale of our (at the time) current residence. Lennar made us agree that we would close on the sale of our current home by the beginning on 12/2021 in order to move into our new (Lennar) home in 1/2022. We held up our end of the contract, they did not, and as time went on it was very clear everyone knew there was no way the home would be done by then. Our family was left without a place to live until the end of 5/2022, when we moved in. We were told to "just stay with family" or "find temp housing". Both my husband and I are from other parts of the state/country with no local family and temp housing that accepts pets was very costly. Lennar agreed to reimburse us for the difference between the temp housing and our new house payment, but that still would have required us to front the nearly $20k+ it would have cost. Title was THE WORST. Their emails were rude, they were VERY unresponsive and they weren't always completely honest. We were passed along to 3 different sales agents and I was never really sure who was calling/texting me - That being said, Amy, Victoria and Amanda (who I spoke to the majority of the transaction) were all very nice and patient with me. The only way we could get reasonably accurate time frames/updates was to come to the homesite and speak to the construction team - I have nothing but positive things to say about Russ, Shane and Jason. We were the first ones in this series to move-in (so they're still out here building) and they are still super helpful when we have questions, minor fixes, etc. Ultimately, we found out we recorded at 5:09pm on the final day of closing... the day our rate lock expired. Needless to say, by the time they called me, I was in tears. We were told via phone we closed and given a lockbox code so we could come to the home and let ourselves in. No gift basket, no welcome note, nothing I expected from a company as esteemed as Lennar. In fact, to date, I've never met any of our sales agents. In the end, Lennar is reimbursing us for the cost of our movers and storage, they credited us $2300 on the purchase of the home and they covered the first 5 business days of gas/electric/water services. In the end, we LOVE our home. The craftmanship is better than we expected from a tract builder, the finishes are beautiful and we LOVE our new neighborhood. We're within walking distance of 3 really nice parks, with a very large soccer/baseball complex going in as we speak. Even if we knew how awful the experience would be before going into contract, we still would have moved forward with the purchase because we are so in love with our new home/neighborhood. ... More

Mike was very helpful with the process, and made things easy to understand.

Lennar charged me an excessive daily fee for delayed closing beyond my control. The sales rep was callous and insensitive,. She tried very hard to take my home from me in order for Lennar a multi billion dollar company to benefit from the drastic increase in housing prices in the 8 months since I signed the contract which was before building began. I felt terrorized and victimized.. It was very traumatic

We had nothing but radio silence and issues when we were actually going through the buying process with Lennar, however once we moved in, we were taken care of with nothing but white glove service. Anytime we had an issue, or had a repair needed, we were taken care of or fixed up within a week. Crazy to think they were the same company. If only everyone at Lennar operated like the on-site sales team. Thanks to George, Daniel and Klarissa!

Derrick was very helpful and made sure we was taken care of

The house is great, and we love the neighborhood. The home is well built and any issues we have had have been promptly addressed. Our concierge was not helpful at any point, and scheduling with them was definitely not easy for working parents. Hopefully they do actually provide a service to others. However, our closing day was a nightmare, with the Lennar Mortgage Team majorly dropping the ball and causing our closing lawyers appointment to run past 6pm on a Friday, after hours of waiting on them to do their part. This cost us hundreds in mover fees while the moving team sat waiting on us in our driveway. I now look back at that day with sadness instead of excitement. Thanks for ruining closing day after all the hard work to get there. ... More

The overall purchase experience was not the best. The quality of the house and the workmanship of the structure was good from Lennar, however, their lending team was not the best, at least the one I worked with. The lender I worked with overpromised rates, time frame for which the mortgage would be done, and lack of communication during key parts of escrow. Furthermore, an annoying detail occurred when we finally received our code to enter in our new home, it turned out we were given the wrong code number, which was annoying because it took away the magic of entering your home for the first time, and after talking with some neighbors, this same issue happened to them. A small detail, but it made a detrimental impression. ... More

Sales team is terrible and made this experience not worth it. Builders were good and the project manager and QA representative were great. But with the issues with the sales team and concierge and the lack of respect for the buyer having an agent made this experience sub par. Would never build with Lennar again

I’m in the military and my wife was going to be closing by herself. Just like every other time, I made a power of attorney authorizing my wife to conduct all legal matters. It took multiple explanations that my wife would be closing in the house and I would’ve unavailable and Lennar acted like that wasn’t possible. Even wanted a written explanation why I wouldn’t be available. That information is not only unnecessary due to having a POA but confidential due to military operations. On the day of closing Lennar never even showed up and missed the time they put out for the closing. Upon finally closing we couldn’t even get into the house because they gave us the wrong code. ... More

Two months dealing with breaker issue in bedrooms, still not resolved. Losing power every week once they think it is corrected. Large ant hills around property, now my issue to deal with, HOA too restrictive on storm team colors, making us use very dark brown on White House’s, HOA using my wrong email address on denial letter, now asking for another month to review colors they are making me use. Just too difficult for the price of this house.

I would not recommend Lennar based purely off the customer service. I received my keys one week after closing, as it was the first time going to the investment house far from where I live. I entered the home and hot water is blasting in all sinks and tubs given it was also the weekend of a freeze. The builders opened all the faucets to protect the house, which is a good thing, however, I am having to pay the water bill for faucets that I did not open. And prior to even visiting the house. This is absolutely insane. I issued the water bill with exact times that the water was running to the office and they are only covering half of a $220 water bill, despite knowing I did not open these faucets. I should not be responsible for stuff prior to my visit to the new investment house. ... More

I was disappointed in my experience as the communication from all teams involved was inconsistent and created financial burden for me. I went through three different mortgage people with no awareness of the changes happening, my move in date changed multiple times with no communication and my sales team just blamed everyone else. This is a big company and the multiple failure points was very disappointing. Take ownership within each team for each family.

Lennar very aggressive closing date, wasn't very accommodating.