Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22030 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
customer service from start to finish
- Bobby A.
- Verified Homebuyer
- January 17, 2022
- Angier, NC
Lennar's customer service is 5 Star + They are very attentive and listen to all your questions and concerns and do their best to solve any issues quickly. The quality of workmanship is great! A great company to work with!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great company, great people
- Carl K.
- Verified Homebuyer
- January 17, 2022
- Ennis, TX
Great company, great people
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall, I am pleased with our new home, but as the months have
- Tamera H.
- Verified Homebuyer
- January 17, 2022
- Baltimore, MD
Overall, I am pleased with our new home, but as the months have passed everything cannot be blamed on a house settling. More attention or better materials need to be used on the steps. We have to repair the materials used to seal the sides of the steps. It almost looks like cracked caulking all the way up from level to level. I am not happy about that and it is an eye soar!
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 3
Making it Right Later than Doing it Right First
- Gaurav S.
- Verified Homebuyer
- January 16, 2022
- Merced, CA
Lennar has chosen Quantity of homes being built over Quality of those Homes. While Lennar Sales team , Customer Support team and After Sale Support team are awesome, the quality of construction has gone down. It is also imperative to share that different Lennar entities like Lennar Homes, Lennar Mortgage and Lennar Insurance, Lennar Title are so disjointed, that left hand doesn't know what the right hand is doing. Most of the people these days are buying Lennar homes for investment and don't care much about the quality of homes and the issues that are there in new Lennar construction. ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - Mark and Connor made my Lennar experience very worth while.
- Zainab K.
- Verified Homebuyer
- January 16, 2022
- Raleigh, NC
Mark and Connor made my Lennar experience very worth while. The customer Service team is very responsive to incident report.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Continued delays in closing dates. Attitude of ingratitude. Poor workmanship
- Jeffrey N.
- Verified Homebuyer
- January 16, 2022
- Katy, TX
Beware of continued delays and closing issues. Make sure to double and triple check all fine details before and ON closing final walk-throughs. Non-chalant attitude and attitude of ingratitude.
Lennar responded:
Hi Jeffrey, thank you for sharing your review. We would like to apologize for inconvenience and frustrations you faced with the delays and workmanship in your new home. If there is anything we can do to help, please do not hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 3
Lennar - Builder wrote contract to where buyer was liable to pay for lot
- Tomas B.
- Verified Homebuyer
- January 16, 2022
- Simpsonville, SC
Builder wrote contract to where buyer was liable to pay for lot tax at closing but, issued a credit at closing for most of this cost IF the buyer used Lennar Mortgage. External Mortgage company could not make this $ amount up in credits in order to be competitive on closing costs.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Overall great experience with Lennar.
- Anonymous
- Verified Homebuyer
- January 16, 2022
- Durham, NC
Overall great experience with Lennar.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - They made home buying process way easier.
- Gerrelyn M.
- Verified Homebuyer
- January 16, 2022
- Valencia, CA
They made home buying process way easier. The staff are friendly, helpful and knowledgable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Friendliness of staff and associates.
- Arthur B.
- Verified Homebuyer
- January 16, 2022
- Ocoee, FL
Lennar builds great homes, it’s the sloppy work of the construction people. I’m still removing white paint from our tile floors. Tacks coming up through the upstairs carpet and pricking our feet as we walk on it barefooted.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 3
Lennar - Everything Included is a great feature and the smart devices
- Anonymous
- Verified Homebuyer
- January 16, 2022
- Baltimore, MD
Everything Included is a great feature and the smart devices was an added bonus.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Maintain better quality of workmanship on construction workers.
- Florentino M.
- Verified Homebuyer
- January 16, 2022
- Las Vegas, NV
To many construction issues small but many. Dirty and sloppiness of workmanship seems no one inspects work.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Incredibly responsive when anything is a concern
- Timothy M.
- Verified Homebuyer
- January 16, 2022
- Brighton, CO
They stand behind their product and help address concerns immediately. Their reps and workers truly believe in their work and it isn’t a manufactured concern. I love the home and am happy to be in a Lennar Home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Responsiveness to issues has been a problem.
- Dennis K.
- Verified Homebuyer
- January 16, 2022
- Calabash, NC
Responsiveness to issues has been a problem.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 1
Lennar - There’s no quality control a lot of defect needed to repair after
- Anonymous
- Verified Homebuyer
- January 15, 2022
- Corona, CA
There’s no quality control a lot of defect needed to repair after moving in, materials that were use are not consistent with other homes within the community, no feedback from construction manager when questions were ask about the house.
Total Score 5
Quality 2
Trustworthiness 4
Responsiveness 4
Lennar - The house has too many issues and it is taking too long to resolve
- Betty A.
- Verified Homebuyer
- January 15, 2022
- Hudson, FL
The house has too many issues and it is taking too long to resolve them. It was not worth it to pay so much many for a hoy with a very poor workmanship. It has been five months since the closing and stood Lennar hasn’t fixed all the many things wrong in the house.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - The home was cheaply built
- Mary Z.
- Verified Homebuyer
- January 15, 2022
- Ennis, TX
The home was cheaply built
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Lennar - Not enough information is provided.
- Jaya R.
- Verified Homebuyer
- January 15, 2022
- Puyallup, WA
Not enough information is provided.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - Great customer service from start to finish.
- John R.
- Verified Homebuyer
- January 15, 2022
- Gastonia, NC
Great customer service from start to finish.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The buying process was smooth.
- Amy T.
- Verified Homebuyer
- January 15, 2022
- Sparks, NV
The buying process was smooth. The after we bought it oart has been a joke. No shows for fixes. Things not being completed when they were supposed. Horrible communication.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 2
Do Not Recommend
- Melissa W.
- Verified Homebuyer
- January 15, 2022
- Camas, WA
I really have nothing good to say about the experience. Lennar is very slow to respond to issues. I would absolutely not recommend asking for any upgrades as I promise those will get screwed up too. They have already moved on to building the next phase of homes and see little urgency in helping to fix issues with their existing homes. I hope my experience is unique but I don't think it is from what I understand. Good luck if you choose a Lennar home - you'll probably need it
Lennar responded:
Hello Melissa, thank you for sharing your experience. We are both sorry and disappointed with the poor service, slow response and lack of follow-through you received, especially during what should be a rewarding time for you. If there are outstanding items we can follow-up on or assistance we may provide, please don't hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Perfect place to stay
- Chakradhararao T.
- Verified Homebuyer
- January 15, 2022
- Ashburn, VA
Perfect place to stay
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - home was clean for walk-thru.
- David C.
- Verified Homebuyer
- January 15, 2022
- Wimauma, FL
home was clean for walk-thru. all concerns were dealt with promply
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Decent Home.
- Anonymous
- Verified Homebuyer
- January 15, 2022
- Maple Valley, WA
Decent Home. Love the layout. Workmanship can be better. Noticed a bunch of crooked wall finishes and wall outlets.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Not "MOVE-IN" ready
- Thomas W.
- Verified Homebuyer
- January 15, 2022
- Lakewood Ranch, FL
We were excited to move in to our new home (which was delayed nearly 4 months) in early December. When we arrived we found the home not "ready" for occupancy. The tile floor was dirty and paint spattered. There was much "blue tape" that still remained in areas identified in previous walk-throughs...far too many to mention here. The lanais were dirty (still are) and in need of a wash down. Our "punch-list" is still very lengthy. I will give kudos to Butch Ogden our sales rep as he was accessible and helped as much as he could to try and resolve some of our problems. Unfortunately there was ...
Total Score 2
Quality 2
Trustworthiness 4
Responsiveness 2
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