Lennar Reviews

The microwave was not installed for our inspector to check it. They installed it last minute and left 2 screws out and unaligned. They didn’t let us blue tape the house and A LOT of the issues we asked to be fixed just weren’t. The construction manager worked by himself to fix those and we had to come back the same day to approve it. Overall, the quality of the home is not good. The construction manager is extremely passive aggressive. During the choosing the exterior colors, the sales representative said the white siding was not available anymore and we had to go with the lien color. Well, guess which color they are using on the new houses? WHITE! Why did she lie to us? People: STAY AWAY FROM LENNAR! ... More

Do not buy with Lennar. The title team and construction manager is unorganized, push your issues to the side and never acknowledge or resolve issues.

They said they would perform our requested.simple take before we moved in. So far hasn’t happened.

Poor quality, constant issues, ghosted by Lennar when it comes to fixing issues. Everything is downplayed and not fixed. Horrible experience with every department in the process

Toook a long time for everything

The people from Lennar promised me if I close the house they fix all the problems in the house in one week I did the closing and then start my nightmare to this guy’s . Do your job.

Multiple issues upon moving including massive unfinished hole in pantry wall in which ants swarmed the kitchen less than a week upon moving in. Leaks in sinks. Problems with scheduling people to come out for repairs. The people that have come for repairs have been polite and overall helpful, however, in a new home these issues are disappointing. These are on top of the lack of communication from sellers and mortgage and issues that my realtor has never seen. And losing home insurance because Lennar never paid the first prior to selling installment.

Unfortunately, we had the worst service and now can’t get anyone to help communication by sales rep and managers was awful I am waiting still til today for Greg to call me who is hire up in sales it’s been death ear on top some one after paying homeowners insurance hippo cancelled insurance due to Lennar agent requested it very bad service all the way around had to live out of hotel with kids lost 2,500 was told I would get reimbursed and never did guy sold me a home he wanted and we had no choice than to loss more money

The process of buying the home was not a smooth purchase at all. Our Lennar rep put us in a bind even though we had brought up the issues in advance. The construction crew left a mess on the exterior so I was having to pick up paneling boards and other materials that were left behind. I wear braces on both legs so struggled to bend over to pick up heavy paneling. They did not level out the top soil before putting the sod down and we had asked for this. We were told a cleaning crew would clean the interior but on the day we finally got our keys, the house was still dirty. Paint and glue stains were left on the floor. Overall, bad experience for my family and I. ... More

Bad mortgage experience like the Keystone cops!

The sales associates filled out our contracts incorrectly with simple mistakes and would not correct them when they were pointed out. Example incorrect contact information. They along with the mortgage team gave us understated estimates due to interest rates that did not match the offered interest rates. This was also not corrected when it was pointed out. The Lennar employees across multiple departments did not pay attention to the details and made sloppy mistakes that made the home buying experience difficult and frustrating. Once upper level management got involved to correct the mistakes things went smoothly. ... More

1. We expected Lennar would install top soil and follow SAWS guidelines when planting it, as Paul Canyon is served by SAWS. Instead, in less than 48 hours, our grass died although we watered it following SAWS rules. 2. Lennar sales representative sold us the house assuring us that the sod would be planted to the fence and later we found out that was not the case. She either misinformed us or plainly lied.

If I could go back I would have never bought a Lennar home. To start they act like they throw all these extras in when in reality all the homes come with them. When I walked through the home the first time there was a beer can on the kitchen counter (screams quality). You could fill up multiple pages with the amount of repairs they had to make initially. Of course now that I’ve closed I find things pretty often that were poorly done and now it’s too late for them to repair it. The carpet is coming up in a lot of the corners, especially the stairs. As well as every seam of the doors and stairs you can feel the ends of the nails. Every cabinet is uneven, they didn’t paint to the edge of the cabinets. There’s paint on the light fixtures. I went days without AC and a fridge because my power surged from whoever laid the power lines. They had to dig a giant hole in my yard to fix the problem so now I have a giant dirt patch but of course I’m already closed so they won’t replace the grass. I had 3 breakers trip that needed to be replaced. The parking is very limited, they obviously didn’t put much thought into how many people will be living there. They stained the staircase banister with two different colors so I had to redo it all. There’s paint on a few of the door knobs. I could go on and on. It’s disappointing, I paid full price for a house that is not even close to worth it. They’re mass produced, I thought I was getting a good deal but I was gullible. Some of the staff were friendly while others were just trying to make a sale. One of the sales reps irresponsibly posted a picture of my drivers license on another listing and it was online for weeks before I finally got it taken down. He said that he wasn’t good with technology and asked me to do it. Don’t trust their prices a week before closing they were selling the exact same townhouse for more than 30K less. ... More

This is my third lennar home. I have referred many friends and family to this builder and will never again and will never purchase from lennar again. The sales department doesn’t care about customers and just cares about numbers. I will say the team that actually addresses issues after your purchase with repairs to your home have been pleasant and responsive. Workmanship and features included have definitely scaled way down since our last lennar purchase in 2016. Home lots are so so so small and simple expected features (as simple as guest bedrooms not having brackets to mount a ceiling fan, or exhaust fans in water closets, etc.. I could go on) just disappointed in the company as a whole. ... More

Very hard to contact and meet in person. Barely answers phone calls. Very rigid on adding buyers realtor if the buyer already has home tour of model homes.Bad experience

Thing was not done on time and still not done after closing , finance team was not good, and communication was horrible.

Buying experience with Lennar is just painful from Loan process to closure. Lack of information and so much of confusion created by the Loan officer, Insurance and everything enroute including closure with so much confusion on when is closing until the day before. So many issues even after closure that I couldn't rent out for a month just to fix the umpteen number of issues that took repeated tickets to be created for AC etc. The only one that I should recognize for being better is Mike on the maintenance side that raised prompt tickets for resolution despite so many repeated occurrences. I am surprised how Lennar became so big construction company with so many incompetent people working as if in a Government organization not caring about customers. I hope not to work with them ever. It's a waste to write this review to spend time on Lennar. But I am still writing to ensure they change and give better user experience for future buyers. ... More

This was the worst home buying experience ever! From the beginning to the end! Lennar has gone from using decent materials to the cheapest materials they can find! The grass had to be replaced and that was a hassle to get done, the garage floor edge broke and we told nothing can be done, the landscaping is terrible. The tress were put in incorrect and they refused to fix them and now they are broken. We are being told it’s our responsibility to get them fix! They don’t even put up towel racks or toilet paper holders. I can go and on but I think you get the jist ! We definitely should of gone with a different builder! ... More

We are two months in from when we closed and I still haven’t even received a call back from our loan officer with answers to questions I had from when we moved on! I can say the only decent experience and people were Ana and Sharon who also tried to help. Project managers were rude and things did not get done when they said they would, the financing department never returned calls and when they did they were dismissive and made you feel like you were a bother. There was no follow up or follow through, to the point I almost lost my home insurance because they had not received the payment made at closing and even that took a long time of me being the one coordinating things and following up because Lennar apparently couldn’t be bothered. I would never recommend this company and I will make sure if I ever have to buy a property it will not be with Lennar. ... More

Brand new home had a broken truss that had to be repaired. Was informed that the HVAC system had been installed on the wrong side of the house, which it still is. According to the construction foreman it won’t affect the system. Hope he’s right. Inferior lumber used throughout construction. Terrible drywall prep and painting throughout entire house. Dry paint in carpet, all over floors and door hardware. LED lights in ceiling are going bad. Trim work is sloppy. Have had to have windows replaced and now the outside panel on the sliding glass door has to be replaced. This has been a terrible experience with a terrible built home. The only good experience I’ve had is working with Jessica. She has been going above and beyond trying to help me get things repaired. She has been doing an amazing job. I will never recommend a Lennar home to anyone. I tell people if you want to see how a Lennar home is built, just watch Willy Wonka and the Chocolate Factory. Pay close attention to Charlie’s house. Bam! There you have it! Not sorry! ... More

The closing experience was the worst. Lennar Mtg had my initial information 5 weeks ahead of closing - they asked for multiple docs sometimes twice, they failed to forget we had an out of state signing and it took several calls and support from others outside of Lennar to get the closing completed. Lennar knew we had closed and had movers coming to deliver and they acted like it was no big deal until there was pressure and then the closing day was a mess- didn't receive my front door code until 5pm and then it didn't work. And we didn't even have a garage door key pads or a packet at the house as promised. Beware- make sure you have written approval to close 1 week prior. Now after closing - the follow up on warranty issues has been great so far. ... More

The house is uneven, and the windows are off. These have been major issues from day one. We lived without electricity for almost three weeks.

Customer service, agent, contractor and response from the team was very bad. This is not our first home buying. When compared to others we had a bad experience here.

Sales person difficult to get in touch with. Did not return calls. Warranty issues were identified as being completed but were not. I took possession of the home and there was paint everywhere-both inside on the tile and outside on the pavers. The counters were scratched AFTER I did the walkthrough. When asking questions or for help I at times just got no answer. Also, expected the same home as the model but many things were not included. There was no discussion or information about this. Too bad for you is the attitude. I would go elsewhere.

We are not first time home buyers and we did our due diligence to make sure we were pursuing the best possible purchase available to us, but Lennar made the experience so horrible that we will never purchase another property through them again. Our understanding is that the laws in Florida allow for unethical, shady business practices by builders, where the sales and mortgage teams essentially lie and overpromise to the buyer to quickly lock in the sale and then once the truth of the details are established there is no option to cancel the contract and get the escrow funds back. The manipulation and bait & switch tactics are strategic, calculated, and widespread throughout the company. Zero protection is offered to the buyers and in many cases the quality of work doesn't line up with the purchase price. From the time we signed the contract until today (50 days after closing) we have been dealing with constant issues, lack of communication or wrong information from various individuals, no accountability, increased costs that were not disclosed, and unresolved punch list items. It's incredible and shocking to us that Lennar continues to do business this way and they are allowed to get away with it seemingly unscathed. ... More