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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19315 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19315 Reviews in All Areas

Star Rating Breakdown

5 ★ 8001

4 ★ 3638

3 ★ 3244

2 ★ 2057

1 ★ 2375

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Lennar - The just used the bare minimum of materials and some low grade.

  • Anonymous
  • Verified HomeBuyer
  • December 29, 2021
  • Elkridge, MD

The just used the bare minimum of materials and some low grade. The house has started to settle, from the painting to cocking especially on the staircase sides, most off it is already peeling off/cracking and it looks awful on the eye. Am speechless appliances are not working properly, from the Frigidaire refrigerator/kitchen upgraded package as marketed which you are being charged a good lump sum for more problems. In a few words it is a big mess for the price tag.

Lennar responded:
Thank you for taking the time to leave us detailed feedback. We want to apologize for your dissatisfaction with quality of materials and functionality of the appliances. If you still need follow-up on the items you describe here, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 3

Lack of followup.

  • Lisa B.
  • Verified HomeBuyer
  • December 29, 2021
  • San Antonio, TX

Our closing date changed 5 times. We are still waiting for a replacement kitchen drawer and it’s been 4 months.

Lennar responded:
Hi Lisa, thank you for your review. We are extremely sorry for the delays and poor communication you are experiencing. If you are still waiting for the replacement item and need us to follow-up with your local team, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Ridiculously rigid buying process

  • Matthew M.
  • Verified HomeBuyer
  • December 29, 2021
  • Camas, WA

They wont budge on anything, you want an outlet somewhere? Too bad! You offer them 200$ to put the outlet there? Nope nada! Any upgrades to materials have to come out of pocket (not through mortgage) and you have to use their vendor who will gouge you because they know you cant get additional offers. Default floors are not waterproof, this is the pnw, we get water. Site mgr is a little man (matt) who will try to get you in trouble for checking on the progress of your half million investment. Cute floor plans, but they phone it in and then act like theyre doing you a favor

Lennar responded:
Hi Matthew, thank you for taking the time to provide detailed feedback. We want to apologize for the numerous frustrations you experienced. If there is anything we can provide assistance on moving forward, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Nice In-Door Space, Cheap Material and Poor Development Layout

  • Anonymous
  • Verified HomeBuyer
  • December 29, 2021
  • Morristown, NJ

I love the design of my unit very much. But all the materials are builders grade...very cheap, flimsy or functionally not optimal. It's a matter of time where everything will need to be replaced. Also I think it is criminal not to allow hardwood over carpet on the second floor. I cringe when I see many of the buyers rip out brand new carpet before moving in as I did myself. This type of waste and unsustainable practice is really unacceptable.

Lennar responded:
Hi, thank you for sharing your experience with us. We are sorry to hear about your disappointment with your new home. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - Would not recommend.

  • Ethan C.
  • Verified HomeBuyer
  • December 28, 2021
  • Summerville, SC

Would not recommend. Everything Included is a lie. Never getting a Lennar again.

Lennar responded:
Hi Ethan, thank you for taking the time to leave a review. We are sorry to hear you are not satisfied with the included features of your Lennar home. If there is anything we can do to assist you in the future, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Lennar missed the mark

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2021
  • Bulverde, TX

Lennar missed the mark

Lennar responded:
Hi, thank you for your review, we appreciate your feedback. We are sorry to hear the disappointment you have experienced. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - For +200k the least they could do is add window blinds.

  • Andraecus D.
  • Verified HomeBuyer
  • December 28, 2021
  • San Antonio, TX

For +200k the least they could do is add window blinds. Water softener as well but mainly window blinds. Also most homes have two sided sinks to wash and rinse. Nor just one. We still haven't had our AC aligned as promised. Workers getting attitudes with one another about who's in charge. So it took a while to get a part of our home repaired and as stated, AC still doesn't blow to entire part of the house. Ants the first night. Everyone got bit. So many we had to get a hotel and hire someone to come spray. Information giving out EVERYONE. Salea people showing up even at night.

Lennar responded:
Hi Andraecus, thank you for sharing your review. We want to apologize for any disappointment you have with the finishes in your new home. Additionally, we are very disappointed to hear about you needing to spend time in a hotel so early in your home ownership. If you have any items that still need to be addressed, we can be reached at corporatecustomercare@lennar.com for follow-up. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

Poor workmanship and false promises

  • Christopher L.
  • Verified HomeBuyer
  • December 28, 2021
  • Rosharon, TX

Some delays or changes in material were expected due to pandemic. However, there is clear evidence of laziness and negligence throughout the home. And Lennar's policy seems to be just paint/caulk over it and hope no one notices. Very little effort in lining up trim and moulding, windows installed off center and non-level, bumps forming in vinyl floor due to improper installation, sheetrock bulging/bowing in multiple areas (best they would do to fix it is shave it down and re-texture), exterior mortar all over bricks/driveway because they wouldn't clean up after themselves, paint stains on all ...

Lennar responded:
Hi Christopher, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home and the ongoing work of getting these items addressed. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 5

Lennar - The quality and attention to detail is terrible.

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2021
  • Clermont, FL

The quality and attention to detail is terrible. It's only been 4 months and a lot of the caulk jobs are coming apart. There's paint drips in the trim and on the doors, the nails under the carpet weren't hammered down and poke through, and we still have a cabinet that's dented and cabinet doors that are bowed and cracked. Many things didn't get fixed because all the construction manager cared about was getting his bonus for our house closing. The warranty person is also impossible to get a hold of whenever something is wrong. Overall, wouldn't recommend or purchase through Lennar again.

Lennar responded:
Hi, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first two months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Lennar - Sales team inadequate and unprofessional

  • Jean C.
  • Verified HomeBuyer
  • December 28, 2021
  • Kissimmee, FL

Sales team inadequate and unprofessional

Lennar responded:
Hi Jean, thank you for sharing your review. We would like to apologize for any poor service you received during the purchase of your new home. If there is ever anything we can do to help, please send us a note at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Great first home

  • Katie D.
  • Verified HomeBuyer
  • December 28, 2021
  • Calabash, NC

Great first home (bc first time homebuyers don't know better). If you're thinking of buying a Lennar home as your 2nd, 3rd or forever home.. forget about it, you will drive yourself crazy noticing all of the shoddy workmanship and fighting with them to get things corrected in a timely fashion. Their lender is not for the faint of heart either, prepare to be bullied into submission and have your queries go unanswered.

Lennar responded:
Hi Katie, thank you for your review, we appreciate your feedback. We are sorry for the poor customer service you experienced and any disappointment with the final construction of your new home. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Quality of building materials and the lack of craftmanship

  • Mary S.
  • Verified HomeBuyer
  • December 28, 2021
  • Barnegat Township, NJ

Nothing to comment about my home other than what I have rated above.

Lennar responded:
Hi Mary, thank you for this review. We are sorry to hear about the disappointment you have expressed with the quality and craftsmanship in your new home. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, if there is ever anything we can do to help. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Inability to work with customer on customization and lack of communication on who installs what within the house

  • Christopher Y.
  • Verified HomeBuyer
  • December 28, 2021
  • Katy, TX

Meh they are mediocre builders at best you can definitely tell where tasks have been rushed, also they will blatantly lie to your face than rather look up and get the correct information you seek, just to make a sale.

Lennar responded:
Hi Christopher, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

Lennar - Living in house for 5 months things on punch list are not completed

  • Julie D.
  • Verified HomeBuyer
  • December 25, 2021
  • Lakewood Ranch, FL

Living in house for 5 months things on punch list are not completed

Lennar responded:
Hi Julie, thank you for your review. We are both disappointed and sorry to hear about the lack of response you have received regarding outstanding items in your new home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

only concerned about selling as fast as possible

  • Harald Z.
  • Verified HomeBuyer
  • December 23, 2021
  • Mount Dora, FL

Rush everything, fix very little, Waiting 4months for issues to be fixed. Neighbors all having issues as well

Lennar responded:
Hi Harald, thank you for your review. We appreciate the feedback you have provided and we are very sorry to hear about the numerous items remaining outstanding in your new home. If there is anything we can help follow-up on, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Lennar - There were over 25 issues upon closing on the house in August.

  • Henry T.
  • Verified HomeBuyer
  • December 23, 2021
  • Henderson, NV

There were over 25 issues upon closing on the house in August. It has taken over 3 months to get these issues resolved. I don't believe the house was even inspected by the onsite Lennar team prior to the closing date. Horrible experience!

Lennar responded:
Hi Henry, thank you for this review. We are disappointed and incredibly sorry for the poor experience you have detailed here with your new home. If you have any issues outstanding in which we can help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

The fact that very few options are available for the purchaser throughout the home.

  • Anonymous
  • Verified HomeBuyer
  • December 22, 2021
  • Lakewood Ranch, FL

That they claim to not be a "custom builder" when they need excuses for construction miscues and for their lack of options. For the price of their home, it seems unreasonable to make those claims. Buyers must understand that changes internally will be on their own, while changes externally are virtually non-existent due to HOA regulations.

Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is ever anything we can do to help, please do not hesitate to reach out us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - The quality is lacking and Phil the customer service rep is horrible

  • Basil J.
  • Verified HomeBuyer
  • December 22, 2021
  • North Las Vegas, NV

The quality is lacking and Phil the customer service rep is horrible it wasn’t until I got a hold of his boss that anything got done around my house. They slap the houses together and want to walk away as soon as you move in no follow up poor customer service

Lennar responded:
Hi Basil, thank you for this review. We want to apologize for any disappointment you have experienced due to the quality of your home and communication from the local team. If you have anything outstanding in which we could help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - Sales and local construction manager did a great job.

  • Daniel G.
  • Verified HomeBuyer
  • December 21, 2021
  • Spring Hill, TN

Sales and local construction manager did a great job. The process of getting warranty claims resolved is terrible unless you’re talking to someone at the corporate office or a regional President. The preferred lender will lie and threaten you in an attempt to gain your business. Overall a pass if it were pass/fail (but not by much).

Lennar responded:
Hi Daniel, thank you for writing a review. We would like to apologize for the poor experience caused by the warranty process and service provided during your purchase. If there is ever any way we can help, please feel free to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

What a headache .

  • Edgardo R.
  • Verified HomeBuyer
  • December 14, 2021
  • San Antonio, TX

Multiple problems with the portal and dealing with the mortgage team was a nightmare. To date have not been to LF our mortgage was approved. Kudos to Christopher Buentello who kept us informed as to the progress on the home and assisted us with communicating with mortgage team when they did not respond.

Lennar responded:
Hi Edgardo, thank you for taking time to share a review. We would like to apologize for any issues you faced with the finance and mortgage teams during the buying process of your new home. If you ever have any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Lennar - Not a good experience.

  • Jaytee X.
  • Verified HomeBuyer
  • December 09, 2021
  • Otsego, MN

Not a good experience. Once they sold their home. They dont care about your issues. Built wrong foundation. Many many delays in completion.

Lennar responded:
Hi Jaytee, thank you for this review. We would like to apologize for the numerous delays and issues you encountered that created such a poor experience with your new home. If there is anything we can help with going forward, please do not hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - This is my first home but I will avoid Lennar in the future.

  • Melisa O.
  • Verified HomeBuyer
  • December 09, 2021
  • Ridgefield, WA

This is my first home but I will avoid Lennar in the future. The craftsmanship and finishing is of poor quality and downright lazy. Crooked cabinets, terrible paint and caulking, etc.

Lennar responded:
Hi Melisa, thank you for your review. We are sorry to hear about the disappointment you outlined regarding the craftsmanship and quality of your new home. If there are any items that need further attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Terrible closing process, house already falling apart due to short cuts.

  • Jason S.
  • Verified HomeBuyer
  • December 03, 2021
  • Escondido, CA

Paint is chipping because they watered down the paint. The solar panels are not even close to netting out the results its supposed too. The amenities are not complete yet we are paying an hoa fee for them. The Mello roos is labeled as special assessment which has a 50 year bond on the property (where most have 25 year bond). The public lights to the street are not even turned on. The curbs leading into the property are incredibly high and are not up to code (which they are claiming that they are and are refusing to pay for improvements). "The Olympic pool" they are offering as a selling ...

Lennar responded:
Hi Jason, thank you for your review. We would like to apologize for the frustrations caused by poor communication and quality you have experienced. If you have any items you would like us to provide follow-up, please send them to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 5

Some great some horrible

  • Brad B.
  • Verified HomeBuyer
  • December 03, 2021
  • Ruskin, FL

I wish I could turn back time and wait on my close. Make sure you have everything complete before you sign. If Dillon is your construction manager, leave completely, he is not only incompetent, he is rude and unresponsive.

Lennar responded:
Hi Brad, thank you for the review. We are both disappointed and sorry for the issues you faced with your new home. Additionally, we would like to apologize for any frustrations caused by poor communication from the team. Please do not hesitate to contact us at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Poor workmanship

  • Edward C.
  • Verified HomeBuyer
  • December 01, 2021
  • Plumsted Township, NJ

Don’t close till all issues are resolved

Lennar responded:
Hi Edward, thank you. We would like to apologize for any issues you have faced with the final workmanship in your new home. If you have anything outstanding, please contact us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

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