Lennar Reviews

I had to close on my house with over 30 things still needing to be fixed by the builder. They return 3 month later to fix a few things. Currently my garage door does not look like the house houses in the community and my dish washer has never worked since I bought the house. A lot of minor issues I will have to hire someone to fix for me later. This was not a good experience.

I have and continue to have issues since moving into my new home over 4 months ago, What should have been a fabulous experience is nothing but a nightmare.

We like our home. However, the customer service experience is not great and horribly inconsistent. We would never recommend using Lennar Mortgage, terrible experience. I don’t think we would ever purchase a Lennar home again.

No trustworthy communication between sales and construction staff as to building delays, realistic settlement dates, or other updates. Each side blames each other when you talk with them. If materials are short due to supply chain, so be it. Just tell buyers the closing date is X and not hold to old and now out dated schedules just so Lennar can report sales and home closure progress for investor news. Then on top of all that blame the homeowner for wanting to know updates. Pressuring anyone who will listen for an update. Then be told a song and dance to get rid of me on the phone or in person in the sales office ... More

Love the layout of the house, communication between site manager and Mortgage was horrible experience. The model home and your home should be exactly the same. Everything that is included is not included. The Wi-Fi throughout the house was never installed and was told it was not available anymore but on the website it’s included also in the model homes signs inside the house it says it’s included. Five months into the house we are still having major problems.

Disappointment in finished product, communication and followup.

12 items were promised to be done by closing date and we have been in house for over 3 months still about 6 things left to take care of. We were a priority until we actually bought.

From start to finish I feel like we’ve had issues. From paperwork to buy the house to even now closed on it and living it in. Just not at all what we expected

Quality of finish work is sub par , paint finish and quality is straight garbage. Your contact to repair this is overworked and doesn’t have the time to be helping with repairs. This should be put on the trades.

THAT IS THE WRONG LOT NUMBER! There are Corona bottle tops im my shower drain. How did that happen? Builders drinking while building? Maybe that is the reason there are so many issues here. Garage foundation messed up. Come fix that before my house cracks in half

Will not buy a Lennar home again. Quality and craftsmanship no longer exist because its about producing as many cookie cutter homes as possible. Home River is a joke and the HOA cares more about a weed in someone's yard then the roads being filled with parked cars to where people cant get through or sometimes get out of the driveway in a safe manner. Numerous times the trash truck cannot get through so our trash sits full.

We purchased our home sight unseen and just got the virtual walk thru since there were no models available to view. At our first walk thru there were a lot of items that needed to be fixed or repaired. I was assured they would be fixed by closing in 7 days. I had to wire the money before closing so it would be funded. Lennar extended closing by a week so we had to pay for additional housing. The day before closing we did our final walk thru. The blue tape was still everywhere and not move in ready at all. We were assured everything would get done with no questions asked after the fact. Once we closed it became such work and hassle to get anything. The new home rep was so helpful but his hands are tied when management says something different. We have been closed on the home for 6 months and still have work needed to be completed, and still haven’t move our furniture in. We have been living on bare minimum in what feels like a construction zone. There is still paint and texture all over the light switches and floors, and not to mention the beautiful blue tape everywhere! I’m now having problems with Lennar approving items clearly needing addressed being done. I paid extra to have a screen enclosure added to my back patio. Per the virtual walk Thru it is placed in a location that allows for patio furniture on both sides of the sliding door since the patio is pours very small and narrow. Well they put the door in the wrong location and refuse to fix the placement. Lennar management said I can pay to fix it. So the patio and lanai I paid extra for is unusable unless you want to go stand out there. I can’t believe on almost a half a million dollar home they would let a customer move into a not move in ready home and then argue about doing things after closing. I’ve been selling real estate in this area for 14 years and have sold many Lennar homes with a great experience for my clients. Unfortunately their quality and customer service has changed and is very disappointing. Please don’t close with items to be fixed….you’ll end up fighting for months! I can’t have a house warming party because the home isn’t even ready. So upsetting. ... More

Not at all whatsoever what we seen on the model home, I invite you to come and see the deference between the two….

Upon closer inspection it was clear that they rushed in building our home. There was still a layer of dust when we moved in; The builder stated they would pay to have a professional cleaner come in but this was never completed and the builder has become unresponsive to any requests. We have ended up deep cleaning most of the surfaces ourselves but discovered several faulty workmanship issues as we cleaned the house. We have placed multiple "warranty" requests in order to request fixes for faulty workmanship (such as for a few large scratches, poor tile work, poor drywall work, etc), but it has been >2 months later and most of our requests are incomplete with long response times. I strongly recommend refusing to move in until all fixes are completed, because it is not easy working with their warranty team. ... More

Terrible follow up from constantly rotating construction managers caused a lot of stress and delays. Generally poor workmanship. High pressure sales just tells you what they think you want to hear. Don't visit without a realtor or you're on your own for the duration.

The quality is not there as promised. At final walk through they are reluctant to fix issues and have excuses for everything. Others in our neighborhood are experiencing the same problems and disappointment.

Personnel very friendly and helpful. Home materials used were inferior. Interior paint chalky, appliances installed incorrectly, sound of garage door opening and closing very loud, backyard grading nonexistent, sod crabgrass and weeds, much more...

Finding out that Lennar didn't run the gutters past the side entrance door,( in the villa's) has more people angry and disappointed than anything I have heard (including myself). IT MAKES NO SENSE NOT TO RUN THE GUTTER AN EXTRA 30 FEET AND THAN FORCE THE HOMEOWNER TO SPEND $500 TO HAVE IT DONE, IS BAD BUSINESS, DISAPPOINTING AND EMBARRASSING. Its the first thing I comment on when someone asks me about my new Lennar Home. Lennar also doesn't "seal" the granite counters, again forcing the homeowner to do it themselves, which again only makes us feel like Lennar was just trying to cut their costs and put it on the homeowner. These are "no brainer" items that a builder absolutely should be responsible for. It shows that Lennar doesn't have much class and doesn't look out for the homebuyer. You all really should fix these two items, at the very least. There's more.... but I'll save it for another form. ... More

Lennar builds homes very quickly and is more than willing to put out fires for the time they are required after the build than to do a quality job and hold their contractors to a higher standard. These homes could be so beautiful as they do use quality materials but everything is so rushed and sloppy. We were also pushed into using a "trusted" lender which was a nightmare. The numbers were wrong several times to the point that the mobile notary that was at our house in a different state refused to notarize the closing paperwork. Our sales agent from Lennar was nice but made promises the company did not keep. The sod is haphazardly thrown down and looks terrible. I will never buy another Lennar home and will never recommend them. I hope you have found this review helpful. I normally do not give bad reviews but with something as important as a home I do not want anyone to make the same mistake we did. ... More

Make sure you look at every little detail when doing walkthrough.

The Lennar experience can be broken into a couple categories: buying and construction. The buying experience was frustrating and unprofessional. Our home delivery was delayed by 6 months, and the permit process was out of Lennar’s control, but the communication breakdown was unprofessional. We changed our point of contact four times, and were left in the dark unless we reached out for updates. We could anticipate that the home-building process may get pushed to the right, but the lack of communication was downright awful. The lack of communication and misguidings by Lennar was infuriating. Once we moved into our home, the quality of Lennar’s work was found to be objectionable. We are generally low maintenance and understand that some issues may be more annoyances and everything will not be perfect. Construction is not perfect, and good and even subpar workmanship is expected. Within three months of moving in, we had every trade back in the house to address warranty request items. But the cherry on the top was the leak found from our master bedroom bathroom. This confirmed whatever quality control and quality assurance process in place is a failure. Lennar’s value of “Why Buy New” states to “avoid immediate maintenance, struggle with time consuming repairs, uncover ignored and hidden problems.” The leak clearly serves to undermine those values. On top of these above mentioned items, the frustration grew because we have two boys under 2, so aside from this being a professional issue, it’s a personal issue. The warranty department has been a breath of fresh air. A couple managers did their best to give us fair compensation based on the experience we’ve encountered. But the buying and construction experience is not something we would want a homebuyer to go through. Spending as much as we did on a brand new home, we did not expect this from Lennar. ... More

Cindy our sales agent was great. We were told we could close after we got back from vacation, the sales manager than told us we couldn't and we needed to close before we left. After speaking with several people, they honored the original agreement. We did a walk through with the agent, there were alot of touchup and other items not working, to which I was told, would be corrected. When we got back from vacay and went to see the items, they were not only corrected, the person lied and said they were. They used the wrong paint to touch up the whole house, the doors weren't lined up properly and I am still correcting a main water leak that was there when we moved in and that has cost me a fortune to correct in not just labor but water bills. Someone broke the automatic blinds, to which I was told, "oh well." It took weeks to get someone out to get the lutron and ruckus working. The paint for the house is unavailable and we are borrowing from neighbors to correct the awful job they did in the house. The floors were scratched and they told me too bad. The refrigerator didn't work and they told me if I bought the filter and that didn't fix it they would come out and fix it. I bought the filter, still wasn't working. They told me that they didn't tell me that and to call GE. Someone stole my Keurig part for the refrigerator and I had to replace that. When I brought this up to the sales manager, she said I got the house for the $15k less than the list price so I should be happy. It has been an awful experience. I have bought brand new houses before, and being a Realtor, I sell brand new houses, I have never had this much trouble and been this disappointed. ... More

This is actually a really good efficient home, the problem is the finish work is horrible. They really need to have strong leaders to hold their sub contractors to a higher standard. You just can't push everything off to warranty and inconvenience the new home owner that have to wait on contractors to show up, if they show up and the extra mess it causes after you have already moved in. We love our home we really do great layout energy efficient, but all the extra time and mess to go through after you close is ridiculous. It is 3 months after we closed and we still have a ton of items on our list that still need to be fixed. I am cutting them some slack because I know the labor shortage that is out there, but having to be at home for a 4 hour window and no one show up is totally unacceptable. No call no nothing just a no SHOW. I will say they are trying to get it all fixed but it is just not the right way to do it. ... More

Don't sign papers until after they lay sod!!!!!

Was not happy with the fact that there were no choices, just packages. I took the highest priced packages because of the size of the floor tile, Loved package 3D except for the floor. I wanted the floors in package 3B (Same price package). Was told it was not going to happen. It was a really simple change at no extra expense to Lennar, but I was turned down. I understand they're their to make a profit but my floor change would not have affected their bottom line or the time line to finish the house. There were a few other issues along the way that I don't even want to get into.