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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19312 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19312 Reviews in All Areas

Star Rating Breakdown

5 ★ 7975

4 ★ 3635

3 ★ 3242

2 ★ 2063

1 ★ 2397

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Need improvement

  • Thomas D.
  • Verified HomeBuyer
  • March 24, 2020
  • Saint Augustine, FL

very slow to take care of issues I have been waiting 4 months for a big pile of debris left by builder to be removed from my yard. my ac unit is to small for my house size, poor quality sliding glass doors no handles, floor tiles very cheap, paint on walls mark should have had a finish instead of flat, customer service rep is very good but his hands are tied, landscaping is worse ive ever seen no imagination, sod not laid properly very bumpy and spacey. Need better quality control finish one project before going to next

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you are experiencing delays in getting concerns addressed. Please share your concerns in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Never complete anything

  • Steven C.
  • Verified HomeBuyer
  • March 20, 2020
  • Jupiter, FL

A lot of problems and no answers.

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear that you may be experiencing delays. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Tremendous room for improvement!

  • Julian G.
  • Verified HomeBuyer
  • March 20, 2020
  • Laytonsville, MD

Sub-par engineering, construction supervision and quality of workmanship. Lack of diligent workmanship is a reflection of the builder's rush to complete home construction without paying attention to detail and pride in work quality. Customer service is wanting and repeated subcontractor visits are required to rectify mistakes/blunders.

Lennar responded:
Thank you for taking the time to share your feedback with us. I would like to share this with our construction team so they can thoroughly review and address the situation. Please send us an email with your feedback, contact information and home address to corporatecustomercare@lennar.com

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Waiting for response from my text

  • George G.
  • Verified HomeBuyer
  • March 19, 2020
  • North Las Vegas, NV

Lights missing where there should be lights to

Lennar responded:
Thank you for taking the time to share you comments. I would like our team to review this for you and address it properly. Please share your comments in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2

Quality 3

Trustworthiness 1

Value 4

Responsiveness 2

Frederick Maryland East Church

  • Renee D.
  • Verified HomeBuyer
  • March 18, 2020
  • Frederick, MD

It is annoying that the board between the bedroom and the bathrooms has a high metal piece as the divider and allows for people to stub their toes and even though the inspector stated that needed to be fixed the builder brushed it off and stated thats how lennar has us do it. Even though the title should be even with that piece. Also the doors are all to low to the ground so you can't even have rugs in your bathrooms. The paint that is used seems cheap and you can see every fingerprint on the walls. Closing was the worst experience and such a hassle. Closing was too far away and not ...

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I would like to have our management team review and address this thoroughly.

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

My whole experience was disheartening.

  • Yiesha B.
  • Verified HomeBuyer
  • March 18, 2020
  • Avon, IN

False advertising about when amenities would be complete (that was a huge selling point for my family), their financing dept. (Eagle Home Mortgage) was horrible, horrible job on my kitchen back splash (it looks like I did it) and they pretty much keep you out of the loop on any changes (like us not having our pool, playground, etc until next year). They actually told a perspective buyer (that I referred) not to tell me about the amenities not going in! Luckily she told me and I called afterwards, total surprise to me. The people are nice to keep you “happy” but my overall experience was ...

Lennar responded:
I'm sorry to hear you experienced some communication difficulties during your home building experience. I would like to have our sales management team review this further and address it with the team. Please share your experience, contact information and home address with us by sending an email to corporatecustomercare@lennar.com.

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Expected more.

  • Anonymous
  • Verified HomeBuyer
  • March 18, 2020
  • Deerfield Beach, FL

Not happy with this home buying experience. Expected more from this builder.

Lennar responded:
Thank you for taking the time to share your comments with us. I would like to hear more about your experience and the areas we can improve on. Please send us an email with your experience, contact information and home address to corporatecustomercare@lennar.com

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

disappointed

  • Deborah K.
  • Verified HomeBuyer
  • March 17, 2020
  • Davenport, FL

The company is lax in addressing issues. I bought a bigger house model because it would have closed earlier and that never happened. The Customer Service/Repair guy in our development is way over worked with unrealistic expectations by the company. This is not a customer friendly business. My sales guy was awesome and the company expected him to fix all my concerns which was way beyond his scope, Very disappointed.

Lennar responded:
I'm sorry to hear you experienced delays with your home. It's important to us that homeowners feel comfortable and satisfied throughout the whole home building experience including after they close on the home. I would like to share your feedback with our management team and have them review the situation in more detail. Please send us your feedback, contact information and home address to corporatecustomercare@lennar.com

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

A lot of repairs needed

  • Claudia B.
  • Verified HomeBuyer
  • March 17, 2020
  • Huntley, IL

We are still under a year but we need a lot of repairs such as the floor counters are coming off the wall. The trim is not staying attached to the wall

Lennar responded:
Thank you for bringing this to our attention and I'm sorry for any delays you've experienced. Please send us an email to corporatecustomercare@lennar.com with your outstanding items, contact information and home address.

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Survey You Land

  • Jaci G.
  • Verified HomeBuyer
  • March 17, 2020
  • Brownsburg, IN

We payed for a premium lot size and found out after closing when we went install a fence that we are missing 10 ft of side yard. After doing some research, this is a common complaint for Lennar and there is nothing you can do about it except make sure you have the land surveyed prior to the start of your build.

Lennar responded:
Thank you for your comments and I'm sorry to hear of your concern. I would like to look into this further for you and ensure it gets addressed by management. Please send us and email to corporatecustomercare@lennar.com with your concern, contact information and home address.

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Poor Quality & Short of Trust

  • Sunay B.
  • Verified HomeBuyer
  • March 17, 2020
  • Corcoran, MN

It's been 4 months since we moved in, from multiple dishwasher leak to replacing floor in the kitchen, we've had multiple issues with the quality of construction. Especially the dry wall, sheet rock issues. Many corners are crooked & had to redo them. All the air vents had huge bulges which required cutting the dry wall & repairing them. It's been 4 months & the repairs continue & note that, all these were part of addendum during closing. Lack of communication & trust since the time we signed the PA. We were promised a full lot for $44700 lot premium, half of our lot is now covered in water. ...

Lennar responded:
I'm sorry to hear you aren't satisfied with your home. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - I´M NOT HAPPY WITH THE KIND OF PEOPLE OF SALES, WITH THE PEOPLE

  • Jose V.
  • Verified HomeBuyer
  • March 17, 2020
  • Miami, FL

I´M NOT HAPPY WITH THE KIND OF PEOPLE OF SALES, WITH THE PEOPLE THAT DELIVERY THE HOME, THE MATERIALS,

Lennar responded:
Thank you for taking the time to share your comments with us. I'd like to hear more about your experience so we can get it reviewed and addressed for you. Please send us an email to corporatecustomercare@lennar.com with your concern, contact information and home address.

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Bad

  • Francisco S.
  • Verified HomeBuyer
  • March 17, 2020
  • Saint Cloud, FL

Not very well, I tried counting lennar about issues like finishing paint on the outside of the house, holes in drywall, and tile grout cracking and I have not heard a response and I’ve stopped trying to contact anyone

Lennar responded:
Hi Francisco, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pretty disappointing

  • Christopher K.
  • Verified HomeBuyer
  • March 17, 2020
  • Buckeye, AZ

Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.

Lennar responded:
Hi Christopher, thank you for providing sharing this feedback. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 5

Responsiveness 1

Below satisfaction

  • Gregory B.
  • Verified HomeBuyer
  • March 17, 2020
  • Fort Myers, FL

Many issues from the time we moved in. Poor quality all around the home. Many things needed to be replaced right away. Would not recommend or buy another lennar home after this.

Lennar responded:
Hi Gregory, thank you for sharing your feedback. We are sorry to hear about quality issues. Please email us at corporatecustomercare@lennar.com if you have any additional comments to share. We will be happy to follow-up for you. – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 4

Poor Follow Up

  • David B.
  • Verified HomeBuyer
  • March 17, 2020
  • Orlando, FL

Lennar built a good home using great materials. The design and layout are great. But almost six months after closing my punch list remains incomplete. Very frustrating experience.

Lennar responded:
Hi David, thank you for providing this feedback about your experience. We are happy to hear that you love the design and layout, but are sorry that there are items remaining from your closing. Please email us at corporatecustomercare@lennar.com if you would like to share any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

problems not solved

  • Elizabeth R.
  • Verified HomeBuyer
  • March 17, 2020
  • Mount Holly, NC

I like my house but I find that the builder is not responsive to problems

Lennar responded:
Hi Elizabeth, thank you for your comments. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Poor customer service

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Folsom, CA

Lennar has beautiful model home but when it comes to our home, they rushed through the job and now are slow playing fixing anything that should be covered within the first year. Terrible customer service, delayed service, poor workmanship...

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had in having issues addressed. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Cheap materials and shoddy work

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Osseo, MN

This home could have been beautiful. The layout, color scheme, location were all ideal. We have had nothing but trouble since we purchased. Water leaks, appliances that don’t work, landscaping is awful, poor workmanship throughout . Obvious that quality is not a top priority, but mass production is. My dream home has been a nightmare.

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 4

Definitely room for improvement

  • Nakisha T.
  • Verified HomeBuyer
  • March 17, 2020
  • Stafford, VA

In the 5 short months that I have lived in my home I have had to have several contractors back out to fix things that I feel you should not have to fix in less than 5 months. My hardwood floors have a gab that can easily be seen and collects crumbs and other debris that im told is an acceptable gab but looks horrible. And now I have a second location just not as bad as the first. I have an doorway that meets with the ceramic tile that hurts your feet if you step on it that does not get a transition plate due to the house not being DESIGNED with one. Getting the contractors back out to fix ...

Lennar responded:
Hi Nakisha, thank you for providing this feedback about the workmanship in your new home. We are sorry that you have not had a pleasant experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Lennar - Materials really cheap for the price of the house , the tile

  • Francisco A.
  • Verified HomeBuyer
  • March 09, 2020
  • Davie, FL

Materials really cheap for the price of the house , the tile in the bathrooms and kitchen does not have enough cement looks crooked. We did replace the tile ourselves. the garage finished is very rustic, Is not enough space between the lower cabinets kitchen and the refrigerator to open the door . the cobble stone in the front is dirty looks old already. mostly the contracts does not speak very well about lenar. I did not know this before

Lennar responded:
Hi Francisco, thank you for your feedback about the quality of your home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Great Sales Team and Site Construction Manager but Terrible Customer Service Field Lead

  • Garry H.
  • Verified HomeBuyer
  • March 09, 2020
  • Hanover, MD

First off, I’d like to make it very clear that the following team members with Lennar have been phenomenal and are NOT the focus of this review: Sales Department, Loan Offices, Title and Closing, and Site Construction Manger. These have all be a great crew to work with and I do not want anyone to think ill of them. They have done everything in their power to deliver a quality product in a timely manner (ahead of schedule) to my family and me. They cannot be thanked enough. Sadly, the focus of the negative review is on the customer care field representative. He has been a disaster to work ...

Lennar responded:
Garry, thank you for taking the time to provide us with your feedback. We are sorry for any delays or inconvenience you experienced after moving into your home. We would like to address this with the appropriate management team to ensure this doesn't happen again. Please send us an email to corporatecustomercare@lennar.com with your contact information and home address so we can address this.

Total Score 2

Quality 2

Trustworthiness 5

Value 3

Responsiveness 1

Not Impressed

  • Jannah M.
  • Verified HomeBuyer
  • March 05, 2020
  • New Braunfels, TX

I took the time to write a long review and due to a not so nice review it was not published. So this is my second attempt will see how it goes. Im not impressed with the quality of work on my home. They used cheap products. I will add all buyers should be told they only give you 20 feet of grass in the back yard. Very disappointed in Lennar.

Lennar responded:
Hi Jannah, thank you for your feedback about your purchase and your initial review. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. We hope that your experience has improved! – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 4

Value 1

Responsiveness 5

Disappointment

  • Robert G.
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.

  • Douglas B.
  • Verified HomeBuyer
  • March 04, 2020
  • Buckeye, AZ

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...

Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

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