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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22030 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

22030 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Helpfulness and everything you see you get with Lennar.

  • Arturo C.
  • Verified Homebuyer
  • January 12, 2022
  • Santa Paula, CA

From the moment we walked in to the office of Lennar, their personnel were so great. Christine you rock!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Home is beautiful, however the final finishes inside the home

  • Anonymous
  • Verified Homebuyer
  • January 12, 2022
  • Lewes, DE

Home is beautiful, however the final finishes inside the home were very carelessly done, eg. doors all gashed or nicked, woodwork scratched, tile in bathroom needed replacement in certain areas, cabinets not adjusted properly, sliding door leading to outside still not fitting correctly. These issues were reported and are being taken care of, so we are fine with that, just to bad the final stages were left so shabby. Our project manager and home rep are trying their best to correct all issues.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Average builder

  • Anonymous
  • Verified Homebuyer
  • January 12, 2022
  • Raleigh, NC

The quality of materials, craftsmanship and lack of choices makes this builder average. The salesmanship leaves you believing you will need getting a custom created too quality home. In reality it's average at best.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Lennar - Great quality in staff & product

  • Dirk B.
  • Verified Homebuyer
  • January 12, 2022
  • Saratoga Springs, UT

Great quality in staff & product

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Construction Manager

  • Louis E.
  • Verified Homebuyer
  • January 12, 2022
  • Myrtle Beach, SC

Brad the construction manager represents Lennar well. Hes been very responsive to this point with issues I've had with the home. There's a couple more issues left to get fixed.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Buying experience was easy. With the everything included policy it didn't take 2 weeks to work on options. The response time for problems has been great.

  • Richard C.
  • Verified Homebuyer
  • January 12, 2022
  • Surprise, AZ

Great house for the price. Lennar is the biggest American builder and it shows in the fact that they are able to offer these houses for the price they do.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Promises made on closing day we’re not kept

  • Thomas H.
  • Verified Homebuyer
  • January 12, 2022
  • Lakewood Ranch, FL

Promises made on closing day we’re not kept

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Worst experience ever.

  • Anonymous
  • Verified Homebuyer
  • January 12, 2022
  • Saint Cloud, FL

Customer experience worst i ever received.I close at the end of Nov 2021 i still have a bunchs of things they never finish.Cheap materials and a lot of bad things on construction.On the financing was not to bad.I dont recommend to anybody to buy Lennar.

Lennar responded:
Hi, thank you for sharing your review. We are extremely sorry to hear of the difficulty you faced with quality of materials and unfinished items. If you have remaining concerns that we may provide follow-up on, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Timely project, friendly and responsive staff.

  • Kamoru A.
  • Verified Homebuyer
  • January 12, 2022
  • Brownsburg, IN

Timely project, friendly and responsive staff.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The rooms are big, that was the best part I didn't have a good

  • Marilyn G.
  • Verified Homebuyer
  • January 12, 2022
  • San Antonio, TX

The rooms are big, that was the best part I didn't have a good experience with lennar one loan agent dropped the ball and forgot about me and then the day before closing he wanted me to send documents that I had already sent loan Officer he didn't do his job here in Texas so they gave me 1 from California the one here in Texas never transferred my information over so I had to keep resending the same stuff over and over again then He told me not to trust the other loan Officer it was HORRIBLE! Then when I got the call to come close lennar mortgage didn't know why I was there when they told ...

Lennar responded:
Hi Marilyn, thank you for taking time to share this review. We want to apologize for the numerous issues and frustrations caused by poor communication during the purchase of your new home. If there is ever anything we can do to help going forward, please reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Some of the materials they used around the house, especially

  • Fabio M.
  • Verified Homebuyer
  • January 12, 2022
  • Richmond, TX

Some of the materials they used around the house, especially the vinyl flooring seem to be really low-end quality.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Lennar - Horrible and terrible experience buying the property.

  • Karla R.
  • Verified Homebuyer
  • January 12, 2022
  • Homestead, FL

Horrible and terrible experience buying the property.

Lennar responded:
Hi Karla, thank you for sharing your experience with us. We are sorry to hear about your disappointment with the buying experience. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

The sales team and the aftercare was great

  • Abraham W.
  • Verified Homebuyer
  • January 12, 2022
  • Monroe Township, NJ

There will be small problems with finish work check everything on both final walk throughs

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - Very professional.

  • Dana G.
  • Verified Homebuyer
  • January 12, 2022
  • Fort Myers, FL

Very professional. we bought during a difficult period of the Pandemic when supply chains were strained. Lennar did a good job managing expectations.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Poor quality of workmanship; cheap materials.

  • Jana S.
  • Verified Homebuyer
  • January 12, 2022
  • Hendersonville, TN

Very disappointed in almost every aspect of Lennar. Quality across the board is unacceptable. This is the third home I’ve built (the first with Lennar). Would not recommend.

Lennar responded:
Hi Jana, thank you for sharing this review. We are sorry to hear about the disappointment you have experienced with your new home. Please let us know if there's ever anything we can do to help, our team can be reached at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 1

The people were/are wonderful!

  • Mary S.
  • Verified Homebuyer
  • January 12, 2022
  • Gettysburg, PA

The people I have worked with are wonderful and very helpful. They are available to answer my questions. I am, generally, happy with the features offered in my home, however, the drywall, painting and trim finishes are requiring follow up. That said, I have only been in my home for about four months. It was difficult to pick up everything on the walk through…I was not permitted to bring someone/advocate with me.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Not able to get more than 3 upgrades, the take it or leave it attitude

  • Jeanne W.
  • Verified Homebuyer
  • January 12, 2022
  • Littleton, CO

After moving in found several issues with house, i.e. floors squeak, doors don’t stay closed, the cleaning crew is horrible

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Lennar - Really was a nice experience thanks!

  • Katherine S.
  • Verified Homebuyer
  • January 12, 2022
  • Homestead, FL

Really was a nice experience thanks!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Its a beautiful neighborhood to live.

  • Francisco V.
  • Verified Homebuyer
  • January 12, 2022
  • Chula Vista, CA

Its a beautiful neighborhood to live.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lack of communication

  • Terry H.
  • Verified Homebuyer
  • January 12, 2022
  • Sharpsburg, GA

It appears all they want to do is sell houses and once you buy one you are put on the back burner. Enjoy the community and the neighbors.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Builder lacks an eye for details.

  • Howard K.
  • Verified Homebuyer
  • January 12, 2022
  • Riverview, FL

Builder lacks an eye for details. For example, the concrete pad for the air conditioner is at about a 15 degree tilt with chipped corners. The dishwasher is no doubt the cheapest on the market and has leaked since day one. The garage floor and front porch were covered in drywall mud splatter and paint.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 3

Lennar - If I know what I had to go throw, I wouldn’t have gone with Lennar.

  • Ahmed E.
  • Verified Homebuyer
  • January 12, 2022
  • North Las Vegas, NV

If I know what I had to go throw, I wouldn’t have gone with Lennar. The are responsive as they are trying to sign you up to buy the house and once you do, they disappear, the customer service is horrible, they don’t explain anything, you stay in limbo waiting for them to tell what happening and they will keep rescheduling forever and then when you get to talk to somebody, you get nothing but attitude. I don’t recommend it.

Lennar responded:
Hi Ahmed, thank you for your review, we appreciate your feedback. We want to apologize for the poor communication and long wait times as well as the poor service you have received. If there is anything we can do to assist you moving forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Sales lady Christina was awesome

  • Abhirup M.
  • Verified Homebuyer
  • January 12, 2022
  • San Antonio, TX

Good Experience with the Sales lady

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mary at Ridge Creek is a really nice and awesome person!

  • Yovani S.
  • Verified Homebuyer
  • January 12, 2022
  • Shakopee, MN

First and foremost I would like to thank Mary for providing an awesome service, she answered all my questions and was always communicating with me about the progress of our home, she kept us updated every step of the way! I think that is what made our home buying experience less stressful. We love our new home! There are a few things that need to be fixed but so far every service request I have submitted has been acknowledged.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Easy Process!

  • Gregory M.
  • Verified Homebuyer
  • January 12, 2022
  • Noblesville, IN

Overall, our family had a great building experience with Lennar. They kept us in the loop constantly, and were easy to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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