Lennar Reviews

My Lennar loan officer lied about the incentive. It left a sour taste in our mouth. It was too late to walk away so we had already wrapped up at our previous place. It was not until we asked for final number (the breakdown for cash to close was not provided until we pressed for it) where the lie came out. It explained why they did not want to provide us with the number until the last second.

My experience so far with Lennar Triple Creek 50 QR, has been very negative. Mainly since moving into the home there has been a strong (methane/sulfur) odor problem in the house that has not yet been resolved. A work order submitted via the Lennar Home Warranty Portal, only to have it denied stating "not covered under warranty" Workmanship, materials and appliances are of poor quality, The home is not worth the price paid. I regret making this Lennar at Triple Creek 50 QR home purchase.

I am think about sell house reson no heater and warming house nothing only air blew itt...... where warm we did try headter turn on not work .. we did reproter office where we buy it ... why bother buy fix service we have warning house not old only one week and two week never fix ... very poor your company more like sucks ...

I had to have 3 blue tapes, using more than 1 roll each time, these issues for the most part are still not fixed. The process is very difficult for someone who lives in an area where the internet is not available. Supposedly I was supposed to be provided with a packet at closing, which I did not receive. Also, another packet was supposed to be emailed to me, which I did not receive. So I'm having a hard time finding out who to contact for different issues. I thought I would have internet when I moved in, but the line was clogged, I finally have it after 4 weeks of living here. I had a water leak, they think it's fixed but there is still a big hole out front. Interior grade, non keyed locks were installed on exterior doors and the front door one has already fallen off. ... More

I feel there has been way to many issues for being here less than 40 days, especially what we paid for this house. To start, 30 days prior to close water was pouring into the basement from a fitting that came loose the week they introduced water to the house. Surprisingly nobody was there or pressure tested the system. Just turn the water on and leave. If we wouldn't of come to the house to check like we did every weekend who knows how long the water would of been spraying. Upon move in 75% of the sod was dead from lack of watering by lennar. Housekeeping and cleaning of the house was horrible, basement still had mud splatterd all over the walls from power washing the floor, which is ridiculous for paying 500,000 for a house. Should be spotless. We have had windows that would barley open, problem with the sliding glass door, poor quality cuts on the siding in numerous spots. Never watered the blanket seed in the back yard. 2nd floor squeeks very bad. Crack on the front porch concrete that goes under a beam for the roof and a crack on the sidewalk in front of the driveway which after a winter those cracks will open up. Sump pump and incoming water meter were leaking, basement window is off track. Poor workmanship on trim going up the stairs. Even the window guy that showed up to address the windows said alot of the problems was poor cleaning and house keeping during construction. There was drywall mud and dust in the tracks. On the 7 day walk trough the outside trim was still not painted, and the gutter were up so when they painted they never removed down spouts and just painted around the gutters so you can still see bare trim. It is very hard to get ahold of Hayden our neighborhood rep, I called corporate and they said the project manager would call me to adress the lack of response and he never called. No wonder the people under him don't care, leadership reflects. None the less to say this is pretty disappointing for something we were excited for. The quality of craftsmanship is horrible and the lennar reps could care less. Many neighbors I've spoke with have been experiencing the same issues, and again for what we are paying we should not be experiencing these kind of problems so soon. I have many pictures during the build showing poor quality and poor workmanship throughout the build. It clearly shows lennar only cares about building these house as quick as they can, and quality falls at the waistline. They follow up is horrible from lennar and they make appointment to correct stuff and the crafts never show, my wife moved her work schedule to be here for they appointment Hayden set and only one person showed. I am concerned with all these problems we've experienced in 2 months what else is going to happen or how structurally sound this house is. I would appreciate if someone from corporate would contact me as we can discuss this in person as I've called numerous lennar numbers and have gotten nowhere past Hayden. ... More

I am extremely disappointed with the quality of construction in my brand-new home from Lennar. The HVAC system is not working properly and fails to provide adequate air circulation to the second floor, making it uncomfortably warm and nearly uninhabitable. This is a basic issue that should have been addressed before the home was handed over. Despite multiple attempts to resolve this issue, the builder has not provided a satisfactory solution. I expected much better quality and service for a new home and am very frustrated with this experience. I do not recommend this builder to anyone looking for a reliable and comfortable home. ... More

Overall the GC doesn’t seem like he had any idea about some things in the house. We walked the house dirty and they left trash all over my yard and in the backyard and we lived with it for a month or so before they finally sent someone to clean it. Save your time and money and get a 3rd party inspector

Hi, Purchased home through Lennar. Went through in initial orientation, found a water leak in master bathroom. No follow up after the initial leak found. I was told management will contact, after multiple calls still no one followed up. Only when things got near the closing date, did i receive a call from the membet support and they were able to get me the updates. I was suppose to receive my closing gift, its been two months no update on this one as well. The quality of products, door knob handles, used seems very low quality.

Between AC not working day of move in after multiple issues prior to closing, ants, overall bad workmanship, shower needing to be replaced, sewage smell, faulty wiring, faulty plumbing, and almost everything being “not covered after closing. Would not recommend. They build these houses so fast and don’t care what happens after closing. Only nice people are the Sale Agents, after that it’s no good. If they do come out for “warrantable” defects, it’s “we’re doing you a favor”. Need some sense of responsibility.

When looking at the home, we were told that ALL lawn and landscape maintenance was covered - lie. We were told that the gates would start to be closed for security - lie. We were told that the amenities we are paying for are for use of only residents - lie, because the gates are left open anyone can and do come in to user our sports courts, pool, and trespass fish. I have submitted two requests to get the swamp that is the drainage area on the side of my home - nothing. If anyone reading this is considering buying from Lennar, look elsewhere. You will be told anything to get you to buy only to find out that you have been lied to. ... More

The homes are built as fast as they can with little care for quality work and it shows. They don't care about working with the buyers and threaten to charge them if the closing date has to be moved because we couldn't make the NHO even though they knew we couldn't make from the beginning. The flooring was put in and it is all wavy and covered in glue and has to be ripped out and redone. We showed up the day we closed and there was trash all over the place and after a month of requesting it get cleaned up I was told no one was going to clean it up so I had to clean it up. The construction manager stated a few times that code is one way but Lennar does it a different way so I don't even know how it passes inspection. The communication between the departments is horrible. They made a huge deal about how we can't move the NHO and then they didn't even let the Construction Manager know it was scheduled so we show up and the house wasn't even ready and was a complete mess. When we went under contract they stated SOD would be installed 5-7 days after closing. We closed 45 days after going under contract and then they say oh by the way you are not getting SOD for 2-3 months because your county is in a drought. Not a big deal but they knew that all along but waited until we closed to tell us. ... More

Knowing what I know now I would not give lennar a dime

My experience with Lennar builders started off great. Very responsive and helpful during my whole contract signing process, HOWEVER once I was under contract the whole game changed. I felt I was no longer a priority as they already had my deposit and commitment. Upon closing on my home I was told I would not be given my keys as my wire transfer wasn’t received yet. Even though it was 5 hours since I had wired the closing funds and I had proof it was sent. That was an awful experience to be on what should have been a happy and exciting moment . Also they didn’t mention I wouldn’t be getting the keys until AFTER i signed all the papers. Once I received my keys I entered my new home. There were several things not completed that I was told by the construction manager Chris would be done the day before when I had my final walkthrough . A hallway wall was completely bowed and they did an AWFUL job . It was botched !!! Within the first 30 days my siding was coming off my house on the back of my home, the faceplate to my dishwasher was never installed, the screen on my screen door was hanging off, no HVAC return filter was given, they put one light bulb in my garage, a nail pop in the living room, paint bubbled in the bathroom, a dead tree was planted in the front yard, barely any pine straw was out around the yard, the property was filled with trash, cans, wrappers, and scrapes. They tell you to make a list of everything that needs to be fixed within the first 30 days as I did. I am being completely ignored by the construction manager Chris. I have sent email after email , text after text. He will reply to one message every now and again but never mentions when he will come by or when it will be done. It is now more then 60 days past my closing date and still waiting for an update of when this will be done. I mean my siding on my brand new home is not attached and is coming off. I can understand being overwhelmed or busy but this is completely unacceptable as I messaged about this over a month ago and have barely gotten a response at all. If you can choose another builder DO IT. Lennar does not care about you after you sign those documents and make your deposit. Corporate if you see this PLEASE GIVE ME A CALL. ... More

Lennar used a promotional interest rate of 4.75% to attract me to buying one of their homes, had i looked closer at the construction materials and methods I would have not purchased from them. It is a new construction spec house the fit and finish of the house is poor, the materials are contractor grade at best. Other than simple repairs, getting warrantee issues resolved is a challenge. I am still trying to resolve the grading issue in the back yard, every time it rains my patio accumulates about 1 inch of water. And the HOA is through Hughes properties, they are difficult at best to work with, and in our community where there are no public spaces, no pool no club house, they do not maintain anything, the homeowner is responsible for the sidewalks, construction litter, just to name a few. Buyer beware ... More

Not committed what they say in the phone and on the paper two completely different. Also didn’t disclose everything before doing initial contract sign and make customers hold by saying no refund of contract money.

There were no lights fixtures in any of the bedrooms no towel bars in any of the bathrooms the painting was sloppy the cocking & plater was sloppy I expected more for as much as this house cost

I knew that Lennar had problems because all builders do, but I didn't realize how bad it is. These lower rated reviews never get seen on the site. I checked. The only reason I gave two stars was because at least the "construction manger" gave me an online tour before purchase. Since then, it's been one problem after another- flooding, cupboards falling down, tile issues, electrical issues. dead palm tree,, half painted woodwork. just total crappy workmanship all around. Then, when a "warranty order" is submitted, it's one excuse after another. "It's cosmetic- we don't cover it". "We don't cover trees"- Well, YOU incorrectly planted the tree and it died. I paid for it and I want the tree I paid for. Leak in a bathroom light, major cracks in the concrete, I could go on. My advice, don't waste your life savings on a Lennar home. It's financially, physically and emotionally draining to have to go thru this. ... More

The sales person was unresponsive after sale was done. Have been unable to resolve issues with home after many no show appointments. There an obvious construction deflect with exterior draining system affecting all homes. This will need to be repaired or will end in class action by residents. fFinally told to make a warranty claim when it was construction manager erroneously cut the seal in the AC. Sloppy paint and improperly installed shower drain which could cut someone’s feet and is a liability to Lennar. Was expecting better quality and service. Cannot recommend Lennar homes.

Most of the poor experience began at the time of the final walk. Nothing on the list had been completed. Numerous drywall issues throughout, bad paint. Entire new build fit and finish left a lot to be desired. When meeting with Lennar Reps, a couple of them stated "I didn't build it". Frustrating to hear when you are speaking to someone wearing a Lennar shirt. Was finally able to get things sorted out but took a visit with Division President to do so.

If I had it to do all over again- I would have went with another builder hands down. Customer service is BAD!! I was promised things would get fixed when I closed on my home and still those issues have not been dealt with- so I fixed most of them on my own. Please do your research when purchasing a home from Lennar - make sure you have numbers and people who you can contact to make sure your issues get resolved- it must be bad because all they could blame is someone that left Lennar- well I wonder why? I’m sorry but how is it the home buyers fault you can’t keep quality employees or hold on to anyone. But like I said do your homework before making a decision. ... More

The buying experience wasn’t bad - the aftermath of issues and builders not responding. The lack of communication and overall experience not recommended.

The person who sold us the home told us many false things to make the sale. There are a lot of things that were changed out during the process to a lower quality. However, our house price did not change. The quality is awful and we have had to spend the first 60 days reaching out to Airtron, GE, Lennar, etc. to get things fixed. Not very enjoyable when you’re trying to move into a house and unpack boxes. The sad thing is we have plenty more, that will be done at the 12 month mark. This is the third house that we have built and has been by far our worst experience.

Lennar has gotten so big they have lost sight of customer service and quality home building. It appears to be more about the sale and getting the houses up as fast as possible no matter what. Quality of the homes is seriously lacking. The interior finish work is extremely sloppy. The materials used are sub-standard. The interior paint job is one thin coat of flat paint. After third-party home inspection multiple areas were not to code and had to be redone. The home buying process is cumbersome and not buyer friendly.

Very disappointed in the over all experience of my first home buying process.

Had a bad experience with the sales guy. Felt like a military recruiter - made promises that I would get certain things included in the house and on the papers I had to sign, he purposefully left that out. Told me I had nothing in writing which was very sketchy. Talked to some neighbors and at least 4 others had a similar experience. I really did not want to give him the commission on this sale but I had to get the house. The finance team was also a nightmare. More times than I can count I was asked for docs that were supposedly due the next day and they would be sent to me at midnight (or later). My calls and emails were constantly ignore or I would receive an extremely delayed response. Overall, this was a really bad experience especially for it being my first house. There was a couple people on the construction team that made it better when doing walk throughs and such but other than that, I would not deal with the Lennar team again. I was hoping to have a much better first time homebuying experience. ... More