Lennar Reviews

Not worth the high price tag. Lennar claims to offer quality homes but skimps on materials used in the home. The cheapest grade of apartment paint is used throughout. Poor workmanship skills in the construction teams, scratches on the walls and floors, unfinished corners, peeling paint on doors, missed sealant on exterior walls. Lennar will boast about their customer care team, but in reality they ignore every request and close any ticket as soon as you close on the home. Request a thorough walk-through. The sales agent will distract you with warranties and paperwork so that you can’t identify issues. Buyer beware. ... More

Make sure your home is FULLY completed because once you move in they drag their feet on getting your repairs or even things that need to be completed, completed. The communication is extremely poor between their people and from the construction manager to contractors, etc.. been in my home for almost 2 months and still waiting on items to get fixed/completed. They are more concerned with selling more houses so they will try to complete those before really caring to attend to your needs although you have already moved into your home.

We do enjoy our house but the hassle and problems we have had in just the first weeks alone are worrisome. To start from the very beginning we never heard from our mortgage loan officer. We reached out multiple times and never heard anything until the day of our closing. He sent us an email only to say our mortgage lender was changing. We did our blue tape walk through a week before our closing date. They completely disregarded everything that was blue taped. When we went to our new home orientation the day we closed there was still blue tape everywhere. Mud on the carpet, cracked windows, paint scuffs, floor scratches, dust everywhere etc. I pointed out multiple times how trims and doors were cut uneven. Darryl said he would have it fixed... never did. They definitely never sent out a cleaning crew. The day of orientation Daryl had a cleaning crew come and all they had with them was fabulouso and a rag. No vacuum mop or anything to clean up from the builders. To make matters worse our basement had leaks that no one caught. Darryl said he would bring people over to fix everything… and again he never did. We thought he had our best interest by saying all the things would get fixed but as soon as he left our new home orientation we never heard from him again. After putting in a warranty ticket we were connected with Scott. While Scott did bring out a team of people over there is still so much that was missed after our blue tape walk through. We are still waiting on the replacement windows that were supposedly ordered by Darryl the day we closed. Our basement still has leaks that will need a crew to be sent out. A few days after we moved in we had a leak come through into our kitchen. Luckily Scott was responsive and had a team out to get everything fixed. After closing Darryl let us know that in 60 days he would contact us about a crew coming to address any concerns that came up with our first few months of living here. To no surprise still no contact with Darryl. Lennar builders took little pride in building our home. Very sloppy work. Very concerning for a new build home. ... More

Lennar seriously needs to look at there home buying process from the bottom up. Sales people need to know more about the product their selling, I had an independent inspection done of the newly constructed house many incompleted items, a lot code related. Some where corrected then PM said he would correct remaining issues himself after settlement. Off the record never seen PM since. If this is the way Lennar does business it’s no surprise the sued all the time. There the reason production builders get a bad reputation. If Lennars PM (Lou) dot return as promised to finish my unfinished punch list then I might join the rest of the public taken legal action not only to Lennar but privately against the PM ... More

No Follow through. Several quality issues pre and post closing

Didn’t do a good job and had safety issues in the building, in spite of me constantly pursuing they didn’t fix the issue and just ignored it. Very unprofessional behavior from the management in addressing my concerns

On the day of closing I went to home to do another inspection and items like the cabinets that had scratches were not fixed. Was told that it will be done when I come back from closing. Never happened and it’s now been 2 months and I still haven’t gotten it fixed. So don’t sign until the items they need to fix is fix because then u will end up having to do the run around

Some areas of the house had poor quality

I have several issues with poor craftsmanship and poorly applied landscape. Also, Lennar was supposed to pay of my credit cards at closing and then sent me checks on their behalf. I them had to send those to the card company's and the funds never went through. My next stop is the attorney generals office.

Issues began the first day we moved in. Within the month we’ve lived here we have had a major water leak. Slow response times to fix the issue. The items we discussed in the walkthrough were not fixed and our move in day was awful because of it. We are even considering legal action at this point because the leak was brought up in the inspection and lennar breached its contract by lying to us and telling us it was fixed and addressed when it clearly wasn’t. Do not recommend this company to anyone and this seems to be a similar issue with our neighbors. Really disappointed wish we could take it back and go with another builder. ... More

Construction manager's attitude was rude from the beginning stages of construction phase. He never responded properly when we raised any issue with the construction. The sales team person accuses the home buyer as liar if we bring any issues we face with construction team or customer care team to his notice. Basically no one helps home owner instead point fingers at them for raising any issue.

Home is cheaply built, as you walk the floor non stop creaking. Things that should have been completed as promised before us moving in still was not. Opening in the attic, the house dirty with insects, slide door can't open n sooo much more. I have certainly learned my lesson about Lennar and their construction managers.

Jeff our contact e-mailed us that the door company says they can fix with glue and spackle. The crack is getting larger by the day This door is defective. We want a new door for the new house we bought

My experience has being unbelievably horrifying. And that’s saying the least. 2nd day moving into the house, a major leak started from a less than par poor job done on the upstairs bathroom. Leak went into the kitchen. Then it went down from there, from broken leading faucet, landscape mishap, broken things everywhere. Just a disappointing experience that’s distasteful.

Thought we made a good choice. Buying part was rough and a lot of bad information and uninformed people. Once moved in, if we communicate issues found, nobody cares or shows up to fix them. Really thought Lennar was better than this. Thought wrong.

Buyer didn't get a refrigerator with new home. Forced to purchased one Voiding VA advertisement of no money down for home purchases. All homes in neighborhood have same brand, style, color if window shades/blinds but this new home owner wasn't provided at least one. Driveway had a large sinkhole on the side. Indicator that driveway contractor is not properly building the driveways. 2d step of creating a base which is layer of crushed rock or gravel is being bypass. Reason for large sinkhole which now may limit driveway life span...

Of the entire process with Lennar, the best part was our Sales Agent. He was friendly, responsible and very responsive. With the construction team, there are a lot of opportunities for improvement, both from the strategic leadership and the ground execution team. From a strategic perspective, don’t nickel and dime on such a huge purchase. Make sure the fixtures are quality fixtures with a long life. The construction leadership team took a very cheap route in deciding materials and focused on tiny margins. Some of the items that make the experience very bad are as follows: The garage door was not fixed upto 3 weeks after closing. I had planned many improvement projects before moving in and was planning to use the Garage for storing the materials (e.g. blinds, backsplash) for the installers. Due to this, I had to spend a lot of money and time running around to coordinate the work. Work quality is below par – there is no pride in the work. Fixtures are cheap, quality of output is not worthy of a big purchase. Some e.gs. i. Toilets were dirty from previous use. That is absolutely ridiculous. Your cleaning crew should have done a better job. ii. Electrical faceplates were slanted, flooring chipped, basement door chipped – some of these were not fixed by closing and some are still not fixed. iii. Recessed lights were dirty – it was highlighted during orientation and still not fixed. Orientation was very rushed and misinformed. It was as if they were trying to pull one on us. They should have clearly mentioned it is also a walkthrough for defects ahead of time and allotted sufficient time. USPS mailbox did not work 10 days after closing – important documents like mortgage and utilities statements were not available until I had access to the mailbox. Shouldn’t some check if all kesy work before handing it over? Very sloppy. During the closing and orientation, the team should have walked us through where the mailbox was located and how to access it instead of me running around each and every mailbox to try to locate it. Once again, orientation team needs to budget more time and be more patient. Warranty care is a joke The whole process is made to make it difficult for the homeowner. Not a single request I had raised so far was completed. There were two hardwood floors that were supposed to be fix and were promised at closing. I was told someone named Nicole will get in touch, but it has been 2 months closing and there is no word. Every request is delayed for a virtual appointment. You can’t schedule the virtual appointment when opening the request. They deliberately make you wait a day before sending an email. Even then, there is only one day that is open, which is a week away. How can you plan? Open up the calendar and make the appointment scheduling as part of opening the request. ... More

House defect include: unfinished dry wall, recess not working and solar system still not working after many attempts to fix it. It had to take time off work to wait for contractors that do not show up. Just terrible.

Lennar team work is worst. Sales team , builder , lender , attorney all are pointing others not helping to buyer in right time. Lender and builder are not cooperative. Helpless. Overall experience is worst about Lennar team work. First name : MJ Eshwars.

Hi, my experience with Lenora. It was very fast. I moved in my house less than 30 days. I had to break my lease so I owe the apartments moving into the house. It was a lot of unexpected cost that I didn’t know about was not aware of and nobody told me about it I have been living in my House Two months and I still cannot get my water in my name because the house is not up to cold. It’s no communication. I have tried several people emails. Nobody’s complying.

Lennar homes are basic. Carpet, linoleum, paint are poor quality. Representatives provide assurance that if anything is wrong, they will take care of it, but when you enter a warranty claim they deny. Items that are clearly builder mistakes do not get fixed. All Lennar reps - Mortgage - Escrow - Builder tell you it is "not their job" to do something. Very poor service in all departments.

Slow response time to fixing multiple issues. Brand new home I feel like this is a fixer upper home. Bad flooring, moulding, caulking, cracking paint, silicone smears on countertops.

While the people that work at Lennar have been nice and ok to work with, the quality of the home simply is not there -- especially for the price. This is hands down the lowest quality home we have ever lived in despite it being the most expensive we have ever purchased. If there was a cheaper material to be purchased or a corner that could be cut, Lennar took it. Sadly we are not happy in our brand new home and do not recommend purchasing from Lennar.

Mtg experience was the worst! No customer service and unethical in information. Repairs that were recorded and noted during final walk have not been completed and has been a hassle to get completed.

Lennar is one of the largest homebuilders. I expected so much more from Lennar and our new home. Lennar tried to use the bully/gorilla approach to get us to sign paperwork (even inaccurate contract paperwork), and use all their services (Lennar Title, Lennar Escrow, Lennar Insurance, Lennar Design Center, Lennar Mortgage, etc.). For example, if you don't use both Lennar Escrow and Title, they jack up the price on Escrow fees to make it financially difficult not to use them. They offer incentives when you buy ($20K toward improvements) but then when you go to the design center to choose flooring, for example, the flooring is so outrageously expensive it consumes all the incentives (flooring thru their Design Center was quoted at $34K for approx 2100 sq ft of luxury vinyl plank. Better quality flooring from a commercial vendor was $15K. So the Lennar game is simple (if we give you $20K in incentives, then you end up paying $15K out of pocket anyway. But, then we would have used up our incentive money and still paid $15K). We went with a commercial flooring company, got significantly better flooring than what Lennar offered, paid $15K, and used the $20K incentive money to pay most of the cost for the solar system that we had to either purchase or lease (we live in CA and new homes must have solar). And speaking of solar, since we must have solar, Lennar does not allow you to choose your solar company. We had to use their contractor (which I believe Lennar is affiliated with or even owns a portion of Sunnova) and we had to pay $28K for a 4KW system. We just installed a very similar system on my daughter's house and we only paid $23K for that system. As a captive audience, I believe Lennar takes advantage of the customer. A specific example of bullying: Lennar could not complete construction and meet the original closing date of March 14, 2024. They pushed that out until April 24, 2024. However, they tried to get us to sign paperwork (and this went on for weeks as I kept pushing back) that stated the Buyer has requested a change in escrow closing date. I told them we did not request a change in escrow closing date, we will not sign. They insisted it wasn't a big deal, just a letter that needed signing. I asked why they were requesting we sign a document we both know is false. And we were repeatedly told not to worry, it was just a simple letter. After weeks of pushing back, we were finally told we didn't have to sign it since we had already moved in and we had paid cash!? If we didn't push back, Lennar would have had us sign a knowingly false document. We don't know why they were so adamant we sign but assume there must be a metric about how many homes close on time and they wanted it to appear they closed on time, but that we requested the delay. So careful with all legal documents and read them all and understand them. Looking at Customer Care and Customer Service, the quality of the homes Lennar builds could be questioned. We understand a home has a lot of materials and parts, and requires a lot of labor; however, that doesn't mean the house should not be in tip top shape when we are to move in. You wouldn't drive a car off a lot if the paint was uneven, the doors didn't close fully and latch, the interior had scratches, and/or if the car was really dirty. Lennar did not do a good job of cleaning our home prior to them "forcing" us to close escrow. Carpeting had stains (grease and what appeared to some blood), cabinets had scuffs, countertops had scuffs, fiberglass tub had nicks and scratches, walls were painted unevenly due to some areas not even having 1 full coat covering texture, shower tile floor had been walked on with dirty boots and grout not protected so it was very dirty, exterior paint was not applied well and in many areas bare wood was still visible, not all cabinetry was squared up and the dishwasher nook was too small for the dishwasher door to open properly, and there are many more issues on our list. Perhaps the worst part about this is now that we are moved in and have no leverage like we did before closing, repairs are hard to get done, we must be home for 4-hour windows of time (that is what Lennar contractors give you), and now in many cases, they come out do work, mess other stuff up, and then must come back. They are not all careful when working in your new home. Hooking up our ice cube maker line (because the installer forget to do that) resulted in the refrigerator having to be pulled out. While pulling out by manhandling, our new cabinets were chipped and the wood cabinet trim was forced out of alignment. When flushed, our toilet water line made a banging noise. To remedy that, an anti-hammer device was installed on the toilet tank line where the line comes out of the wall. Now we have this unsightly device in our bathroom (if the lines in the wall were strapped or secured properly, this would not have been an issue). There are many more issues being worked on. It would be better quality to just do it right the first time (and not cut corners hoping the buyer will not notice, or won't care, or will just get beaten down with all the time wasted waiting around for repair people to show up). Put plastic protection on fiberglass tubs, cover the countertops with rosin paper or plastic, cover floor grout with paper, apply 2 solid coats of paint, don't shove a dishwasher in a cabinet slightly too small to fit the dishwasher, do a thorough house cleaning before closing, and don't make your customers have to pay for an inspector or do their own exhaustive inspection for something that is your responsibility. As a Lennar employee, think about the car analogy and if you would be happy seeing that new car with cosmetic and functional shortcomings? So don't treat us that way. And respect our time as if it were as valuable as yours. By not having the house 100% ready for move in, that forces us as your customers to have to dedicate hours and hours of our time waiting!! ... More