Lennar Reviews

Poor workmanship, seemed disinterested when we expressed our concerns. The third stall garage stall measured smaller than on the blue prints. Therefore we are unable to fit a small car in that garage, which we had planned to do.

Unfortunately our experience was not the best and we have too many issues without fix

-process for buying house was totally nebulous and unclear -wrong closing date provided -wrong cabinetry upgrade installed -serious flood days before closing -appraisal provided included a financially significant clerical error -partner mortgage company made a financially significant clerical error on closing paperwork -partner mortgage company “forgot” to ask us to sign paperwork during closing so we had to make another 2 hour trip the following day -nobody provided blue zipper folder of critical information until we requested it -leaking toilet days after moving in -30 day walkthrough and followups were not executed in a timely manner -advertised smart home echo dot simply wasn't included until we requested it -multiple shrubs are dead -notable garbage from construction left on perimeter of property -list goes on… ... More

As a Experienced Homeowner I was Very disappointed with the builder’s team. Outside Financing, if at Possible regardless of the “Builders Incentive”it’s not worth it you will pay in the end. With a large down payment I still have a (PMI)! After you have finalized the purchase of your New Home your concerns will be slow with Repairs & Warranties. Not Timely! The concept of a NextGEN home is awesome, But the Quality of the building materials are Inexpensive and Cheap, (Cabinets). Small bedrooms and garage. Upgrades are sold to you as a packaged. No flexibility or choice. Very limited. Home buying is one of the Largest Purchase It should come with Longevity, Satiability of workmanship, and Quality! ... More

The sales agent was great, other than that it is been horrible, material are cheap , craftsmanship is even worst. 5 months after closing the house still dealing with issues that were not addressed before closing Customer service is horrible. An unresponsive. At these point I am considering hiring a lawyer to deal with the issues In My house.

They just don't care. Everyone home buyer (including all of my neighbors in the hood felt like a number to the sales team and the building team.

Customer service was horrible. Promises on timelines were all not met. Several issues in the house.

We have had problems after problems and then are never contacted again. And when we make contact again we are told they will be there to fix something soon and then they don’t fix it. The few things they have “fixed” are then shortly after broken again. I absolutely do not recommend.

This was not a good experience as I am still dealing with issues 5 months later. The salesperson and closing agents did a great job with the buying process and tried to help me as much as possible. Communication with them to get things repaired that their vendors created is terrible and seems to be eventually forgotten and erased. If I don’t follow up, they will not and then the process starts all over again. I am truly disappointed. This is just my experience which is very stressful.

Lennar is a low end builder so materials will be low end. That said the communities are very nice.

Look it is very cleaver to do a walk through and have us sign that we did so that way your not responsible for things missed. and then the workmanship on what was done was vey poor. the paint that was used holds stains almost instantly. and boy if you don't give some a perfect ten they turn on you like your the problem. We paid 415000.00 and it was our first new house and expected much better. they said someone would be in contact with us about all the modern Tech in the house so now our ring system does not work had to disconnect the alarm system because it would go off in the middle of the night and we have heard from no one and have no Idea who to talk to at one point we where told to call Amazon WHAT DOES THAT EVEN MEAN. And to top it all off the water pressure sucks but don't you worry I expect you to sit there in silence like you did from the last survey I filled out. If we would have built from the ground up maybe things would be different but we bought a model home so you don't get the same treatment. ... More

Our experience is anything than positive. What I find the most interesting is I’ve already filled out a review, and it was not positive, and yet I’ve never heard from anybody regarding that.

Between getting tossed around between loan people, the lack of communication, being stood up on inspection day, poor workmanship, not guaranteeing or covering the inferior products that they install, not installing basics like window screens, microwaves, a full yard of sod, sprinklers, more than 1 outside tap, or garage door openers, I wish I didn't buy Lennar. I feel like I paid full price for half of a house and the process was torture. So unhappy!

1. Lennar Mortgage - easy to deal with, competent mortgage officer. 2. Lennar Title - titled our unit to 3 other buyers who actually purchased other units. Seems someone didn't change the unit number when preparing the titles. When we went to the tax collector's office we found out about the title issue. This prevented us from applying for our homestead exemption until it was corrected. Luckily the Lennar Title was fixed just in time. 3. Lennar sold our mortgage within 3 weeks of moving in. Our mortgage included a buy down, which was an incentive, so we would use Lennar mortgage. The buy down is for 3 years and allows use to pay a lower monthly payment with the remainder paid by Lennar. Seems no one told the company that purchased the mortgage. I sent the first payment as directed to the new Mortgage company only to get an invoice for the entire monthly mortgage payment. It took me having to go through several people and emailing of documents to prove there was a buy down. Luckily that was completed and the buy down payment was accepted just before the payment would have been late. 4. We have a small cat that we lost one night in the unit. We could hear her meow but could not find her. Finally I looked under the cabinets in the kitchen and she had gotten through a space between the kickboard and bottom of the cabinets. There was anywhere between a two and five inch gab all across the cabinets and kickboards around the kitchen, kitchen island and both bathrooms. The cabinet installer came out and put in new kickboards. The issue was solved timely. 5. Construction of the unit- very poor. It seems the construction workers are paid by the job and they rush through without really taking care that the job is done correctly. We had paint and glue on the title floors, which we were able to scrape up. That was not a big deal. The floor tiles had and some still have writing where measures were taken. Not a big deal comes up with four of nine. The electrical outlets in the second bathroom did not work. Seems the electrician crossed the wires. Was repaired timely. There was a chip in the tub from, it appears tile falling on it. Was somewhat repaired, but acceptable. It seems that there was no final inspection performed once the work was completed. 5. Plumbing. Our unit is a first floor end unit, which is Lennar's biggest condo unit in Terrace Condos. Every time our upstairs neighbors flush their toilet it sounds like Niagara falls coming down the walls. We complained to the customer service agent for Lennar and at first we were told there was nothing that could be done. There is sound proofing in the ceilings and that should control the noise. It did not and I complained again to the customer service agent, who actually got upset and asked if I wanted a plumber to come out and open the ceiling so I could see the sound proofing and I accepted her offer, however that never happened. My wife ended up sending an email to Lennar's CEO and after that we received a call from the customer service agent who offered to have Rice insulation come out to check and make sure the PVC pipes were insulated. Rice came and found none of the four inch PVC pipes were insulated, which is a code violation, so I don't know how the walls were put on without it. Rice wrapped the pipes the best they could. The walls were sealed back up and we can still hear the water, which we again reported to Lennar's customer service agent, who again got upset and told my wife we should have purchased a fourth floor condo, which we would have done except for health issues. She further stated she wasn't going to do anything more concerning the water noise. Checking with a neighbor who has the same unit they have no water noise issues. My neighbor next door has no water noise issue. The neighbor above me has the exact same issue. Lennar's construction crew did not insulate our stacked end units, which is poor. ... More

I am not very happy!!!!!!!!!

Terrible postsale cuatomer services. Still have a lot of issues in the house and no one to turn to

Lennar built its homes sloppily. Poor appliances. Cheap carpet padding. Cheap bath fixtures. The woman who walked us through houses (Priscilla) wanted absolutely nothing to do with me after the sale. No guidance. Nothing. I ended up getting new appliances after 3 months and the company who installed my new ones said they’d never seen such sloppy work with the garbage and cans and nails left behind the old appliances. Dishwasher installed crookedly. Patio door lock broken. I got push back on some of my complaints which I don’t expect when I buy a house Smoke alarm so close to kitchen I had to wave towels to cook so alarm wouldn’t go off. Until I got the new appliances. Hmmmm. The customer is always right certainly does not apply here. ... More

Moved in 6-11-20 finding water on basement floor. This issue has yet to be resolved on 10-13-20. Numerous issues continue to manifest themselves.

The process in the application was ok, however, information regarding what was covered and offered, was not clearly explained. The price for HOA dues were incorrectly quoated which caused some descrepiency with the HOA once moved in, HOA stating the price was higher. I have yet to speak to a HOA Rep. with a live voice, I only get e-mails, which some are just a paste and resend copy from a previous onversation. There were issues such as broken blind, structural repairs needed, paint issues, wiring issues, grass spots missing in yard which is still messed up and it has been 5 months. The insulation is weak. You can hear conversations throughout the house from upstairs to downstairs. During the WALK-Thru, we were informed by Construction Rep., all issues be taken care of after the closing, it is quite apparent it was not, and just a, if we get you to sign, our job is done. The house is a beautiful plan, but extremely "POORLY" built in construction. The Money that is spent to to purchase what we thought would be our "Dream Home" has been dampen by the issues, and the process in getting the issues corrected. In "Hind-Sight", I almost regret cancelling my Agreement with Taylor Morrison Homes, the construction and warranty of the home was "Elite". Lennar offered more features, but, is it worth the long-term hassels? I guess you would have to turn the old saying around, "You Don't Get What You Pay For" !! ... More

Purchased a silver leaf, was the only one who did not get a covered patio , was told our fence was going to be finished and never gotten any responses from managers.

NO COMMUNICATION FROM BEGINNING TO END. NO FOLLOW THROUGH ON REPAIRS. STILL WAITING SINCE NOVEMBER CLOSING FOR THINGS TO GET FIXED EVEN THOUGH MAYBE A FEW HAVE BEEN COMPLETED

So many things that was supposed to be repaired but wasn’t. The lake is filthy with garbage. Concerned what health hazards it might posed to us. It Hasn’t been cleaned in the 4 months we live here. The workers broke the apron on my drive way, from driving over it due to all the work trucks blocking the roads, and I was told it’s not warranted because it’s not half inch wide. No listens or hear. We feel so violated and disrespected. Sad that We bought into this development.

The quality of the work is not acceptable for a new home. Baseboards are not cut and connected squarely. Door trim was cut too short leaving an ugly space between the bottom of the door trim and the flooring. In one case the entire door was installed too high, so now there is a 2 inch space under the door. Windows are crooked so that our blinds have to be installed crooked in the other direction to compensate. Bathroom tile installed crooked. Bottom master shower tile installed with sharp edges are felt on feet no matter where one stands. The paver walkway to our front door is installed crooked. There are gaps and openings between finished materials and the structure behind the finished materials. This is throughout the entire home where caulk should have been implemented to seal openings correctly. The exterior ground wasn't graded and compacted before sod was laid. The landscaping has pits throughout. The space for the refrigerator was built for a counter-depth refrigerator. The refrigerator Lennar provided protruded out of the wall almost 10 inches. We have had to spend additional time and money, which included $2,000 out of pocket for a counter-depth refrigerator. I have also heard that Lennar has also sold to investors at discounted price, and those investors are bringing in renters that may not be going through strong guidelines to protect the owners. Needless to say, I am extremely dissatisfied with my home purchase. I can now only hope that Lennar will go big with our amenities to help protect our investment. ... More

horrible customer service

A lot of little details were left undone just to push the sale. Plants were dead not enough mulch irrigation heads messed up water bill has been high because of lack of repair. A/C unit went out in 3 months.