Lennar Reviews

I put in a service call for the countertops to be fixed and the first company agreed that the countertops were cracked then the lennar construction manager came and said that he would take a look at it and see what lennar wanted to do about it. I later received a letter to sign that they address the issue and that the countertop was not cracked. You can see it crystal clear that is not a natural crack. I am very upset about this problem and I don't know if I will ever buy another home with the lennar. Or recommend to anyone unless this issue is resolved. In addition one part of the living room hallway is hollow and makes noice every time we walk through it and two doors don't shut well. My suite bathroom door. And my sons room door. ... More

Location was awesome. It was a lot cheaper than a custom home. It was painful to be ripped off and know only recourse was to walk away from a nice house. Fixtures standard low budget builder grade items. Workmanship adequate to substandard. No choices or deviations from master plan. Understand have bought a “house in a box”, meaning the absentee builder or franchise operator purchased plans and hired local labor to execute. Local labor seemed to be inexperienced subcontractor or day laborers, or sketchy bottom feeder companies. Little attention to detail or focus on quality. So far, most obvious errors have been redone by professionals at warranty company. Buyer beware. ... More

The house is nice don’t get me wrong it’s a nice neighbor hood but the house seems to be falling apart in the past couple months i had more then a few things break for example my ceiling fan mounts broke with in the first 5 minutes of operation the biggest thing is my Air condition went out it’s the middle of summer in Florida i have a new born baby little things like that are concerning

Quality of workmanship poor. Attention to detail poor.

Once you’ve purchased and closed you are dead to Lennar and they move on to the next homebuyer. The sales staff is phenomenal, but past that it goes downhill.

Rushed to close Poor follow up on repairs Not approachable for issues

Lennar never make the pest control on a new land construction, and now we are requesting them to control the pest presence in our home, only 3 months after they deliveried the home, and they don’t want to validate their warranty because they alleged this is not under warranty covers.

We are disappointed in the lack of care presented by Lennar. We we’re given a “book” at our final walk through that covers what Lennar will and will not cover in the warranty period (before closing and after closing). If we had seen this before deciding to build here, we would have most likely walked away. We have had to take care of several issues at our own expense which leads us to believe that they don’t care about customer satisfaction. Issues like a French drain in our back yard because five houses drain into it and it stayed wet multiple days following a rainy day. No heat/cooling vent in our large walk-in closet in the master bedroom, so we had one installed. We are deciding what to do about the fact that they have provided substandard Sheetrock finishing that shows every seam in the ceiling (and down some walls) in our great room and other rooms. The response here was that we were given a level 3 out if 7 levels of Sheetrock finishes and seams will show. Living in South Carolina, we have hot, humid days in the summer. The air conditioner doesn’t remove enough of the humidity...the unit struggles to get the humidity level in the house to 70% which is well above EPA standards (they recommend a range of 30-50% in an ideal situation, but definitely below 60% to prevent mold growth) and this is an “Energy Star” home! This seems inappropriate for an “Energy Star” rating. So, we feel we have paid a high price for a mediocre home. ... More

Moved in and within 30 days, I noticed the driveway is cracking (not covered under their warranty, but they are ripping out and repouring the other driveways that haven't been sold.. So maybe you'll be lucky) Central Air was mis-wired and needed a service call to wire correctly, took three weeks to come out. Several electrical breakers continue to pop with any type of wind, other homes owners report the same issue. Already had to replace two of the LED hall/bedroom lights having them burnt out and they are not of a bulb replacement style. When they are burnt you'll need to replace the whole fixture. Several spots of poor finish work on the texture coating. Master Bath tile has an air pocket under it and it pops from time to time, reported before closing and never fixed. Still waiting on my kitchen cabinet door to be replaced from closing inspection still has the green inspection tape on it. Rust spots on the front stoop noticed before closing, so they scim coated the surface... now that coating is coming off in patches...since it's concrete it's most likely also not covered with their warranty. Several sprinklers are leaking from their heads up to an hour after shut off. Other homes have same issues. Water ain't cheap here folks.... ... More

There are too many issues to mention, so I’ll name a few. First we signed in August 2018 for a “quick move in” and was told it should be completed end of October or mid November. Delay after delay. We finally closed February 28, 2019 and there were still some things not finished. There were a lot of careless mistakes, poor paint job, issues with things, paint on floor, bathtub and light fixtures, yard was not leveled as they said it would be - there was a big hill in the backyard that wasn’t there when we signed to buy the house and we asked many times for them to level it and they refused. They got very ugly and pretty called myself and my other 2 neighbors with the same problem liars. ... More

I had an amazing experience with the salesperson and the Mortgage company when buying my home but the quality and craftsmanship of the home is very poor. I have had nothing but issues since the purchase of the home. the major issues I have is water getting into my homes from the roof and window. this has been an ongoing issue that I thought was fix but as of today with the rain, I found out its not. I am totally frustrated and can't seem to get in contact with anyone high up in the company. I would not recommend the purchase of a lennar home.

After five work orders and two telephone calls over a months time. i am still unable to use my kitchen sink, garbage disposal, and dishwasher. I had to cancel my house warming due to the lack of response from customer care and not being able to use my kitchen. Each time I submitted a request, I was told someone would contact me within 48 hours. It is now over 30 days, no one has contacted me, and I still can not use my kitchen..

Throughout the construction the quality of the work perform by the different subcontractors and the cheap material selection was obvious. The price paid for the house is not reflected in the quality of the different components of the house (Kitchen, Doors, floors, etc.) Lennar has a very good marketing department and with the story of being an Alexa ready house gives the impression that the quality is top notch then you come to realize that it is not the case. I do not recommend buying a Lennar home, unfortunately it is too late for me.

Several open issues during and after construction. Materials and fixtures used are of poor quality. Landscaping is a joke. All contractors completing warranty work should be closely supervised for a favorable outcome. They love to cut corners and just get by. The reason it wasn't done right the first time was due to lack of supervision and quality control. Insulation is falling out of the attic and into our guest room closet through the light fixture every time the closet door is opened or closed. Patio door is crooked and none of the appliances were level. The garage door was improperly installed and had to be redone. Interior paint job leaves a lot to be desired. ... More

Not worth the hassle. To many unresolved issues. No honest answer about anything.

Very displeased with situations on our home after closing . It was promised that if we had issues after moving in we would not be put aside . We have been . Very Disheartening

Poor workmanship - the wall is bowed in the bonus suite - was told that “it is what it is”

Where to start...cheap cabinets with very poor installation (lots of exposed raw wood, drawers that don't close properly) poorly installed island countertop, cracks in drywall and cement, major ant problem, refrigerator circuit breaker flipped twice in first few months, and what makes it even worse is that Lennar does not follow through on repair requests. I get the feeling they hope I'll get tired of asking and just give up.

Build manager, customer "care" rep. missed several appointments, didn't contact to reschedule and overall left our new home purchase experience lacking. Didn't expect much and Lennar matched our expectations! Such a shame...

very average. Lax prep of the new home with dirty windows, floors. Several problems needing to be addressed.

Initially presentations were good. Communication throughout the process has been lacking, specifically we were not told about delays. We were told projected meetings and weeks passed without contact. We were told we would be told if there were delays that would affect the delivery date. We were not told. This affected several things for us. That seems false. False expectations were set as if to commit us without follow through from Lennar. Dissatisfied. Would never recommend Lennar to anyone. Very unfortunate and negative impact.

The sales associates were absolutely amazing hence the two stars, but that was it. The two months leading to closing on the home, we had miscommunication after miscommunication with the loan team and didn't receive confirmation on our loan into 2 days before closing pending documentation that we uploaded two months prior to closing. After moving in, there were some minor maintenance that needed taken care of and the Customer Care team was quick to address the tasks but prior to a week of heavy snowfall in our area, we attempted to park two sedan cars into the two-car garage and found that (with the elevation of the house) one side of the garage only allowed less than 3 inch clearance from the garage wall and the 7 stairs leading into the garage. After sending numerous pictures to Customer Care thinking this was a silly mistake that a 2 car garage couldn't fit 2 cars, we reached out with hopes that Lennar could narrow the stairs or pivot them to line the back of the garage. After several back and forth, we were told there was nothing they could do about the situation and that it was a common issue in another community. Although this may not be intuitive since you expect that when you purchase a home with a two-car garage, it'll fit 2 cars, please, please, please measure the garage and make sure your vehicle fits into the garage of your Lennar home. This may not be a common issue in the neighborhood as this was completely dependent on the elevation of the home but no one tells you having 7 steps in your garage means you have a 3-inch clearance for that side of your garage. In a state with heavy snowfall (in any place really), you want to be able to park in your garage with more than a 3-inch clearance on each side of your car... Our hopes of upgrading to an SUV is no longer in the picture unless we plan on parking outside which defeats the purpose of buying a home with a 2-car garage. Although we love our home, every time we go into the garage (which is every day), we constantly feel frustration with Lennar for thinking this is ok and not learning from their other communities that had this issue. There's a lot of pent up frustration in this review but we hope to share our experience and hope to deter any other home buyers from having a similar experience. ... More

The communication between staff was horrible. For example my husband and I would talk to someone in the loan department and would expect that message to be delivered to the each person on our mortgage case, but instead we would have to explain our self again and again for the same matter. We also had short notice when it came to gathering information to be sent over, and was then told certain things would be accepted but came to find out later in the home-buying process it’s not accepted. The communication was so bad that on the day of closing we didn’t have a time to close. We were waiting on a call from anyone at this point to tell us when to close, but we ended up having to reach out to them, only to have our time canceled at the last sec while moving our stuff into the uhaul trucks. The inspection that we had sucked, only because of the person demonstrating, Elaine. She did not allow my husband to check the plug-ins, which I think is a big deal since we are making a large purchase. Next bad experience was our loan officer I assume was fired and we had a replacement which made it even worst with the communication, because leading up until, it’s like we had to start all over again with our information gathering, nothing was passed on. We would have questions like anyone else in this strenuous process, but when we would call no one would answer and subsequently we would leave voicemails, only to hear back from them a week or 2 later. ... More

Prior to purchasing our new Lennar home, I read some reviews on the web. There were more negative reviews than I would have expected. I addressed this with our sales consultant and he simply said that because of the size of Lennar, there would be more negative reviews than with other builders and likewise there would be more positive reviews. We really liked the house and he assured us that they would be here to take care of any issues. We went ahead with the purchase and could not be more pleased with the house and their responsiveness to the few minor issues that we have had. The hoyse was well constructed and came with basically everything that our previous builder was going to charge us 50K for. In my opinion, Lennar offers a well built house that is full of value. When they say “everything’s included” they really mean it. ... More

Lennar mortgage is the reason for the low scores in some areas. The lennar lender assigned to us (craig) caused unnecessary stress to our whole family. He took 3 months to finally submit to the underwriters and we were turned down. He did not submit all of our income and refused to talk to us when I asked to review the income amounts He had entered. We had to resubmit the same paperwork multiple times all for nothing. The mortgage lender we went with, who was recommended by lennar was excellent (girish) and had us conditionally approved in 3 days and worked with us every step of the way until final approval. No stress with him! Our lennar sales lady (dharma) was awesome as was the person who provided our walk thru. Lennar mortgage side of the business certainly let you down and we are not the only buyers who went through unacceptable experiences with them ... More