Lennar Reviews

I had an extremely disappointing experience with Lennar that I feel compelled to warn others about. From the start, I faced discriminatory treatment and an unnecessarily stressful loan process that made homebuying a nightmare. Despite having strong financial qualifications, Lennar’s lending team created unreasonable obstacles, delays, and inconsistencies that felt intentional. Communication was poor, and instead of providing solutions, they made the process more difficult. Their lack of transparency and fairness was beyond frustrating. If you are considering purchasing a home from Lennar, be very cautious—especially if you suspect you may be treated unfairly. I strongly recommend looking at other builders who value integrity and treat all buyers with respect. ... More

I had the worse home buying experience!!! NEVER use all Lennar products together, like the builder and loan company (even though they give you insentive) because when 1 of them goes wrong they will work together to screw YOU. From the start the agent Kim was terrible. We felt something was off but didnt want to make blank judgements. But 2 weeks before closing all truth came out when they discovered a negligent issue that they didnt tell me about and after waiting 9 month their response was "well you can just let it go" mind you at this point I had already submitted my rental move out notice. Letting go would mean homeless with 3 kids and a dog. From there I could see the agents working hard to convince the loan folks to deny my loan. This would have been good for them then their negligence would be disolved. Ohh boy they tried, but God was bigger and he found me ways, and everything they threw at me didnt stick! But it was such a painful experience I vow to speak out everywhere once my emotional wounds have healed. The home itself is good and spacious but 1 horrible thing is there is zero sound proofing. We hear conversations in any room and toilets flushed from 3rd floor. Overall no thank you, never Lennar, I will go back to DR Horton! All they had to do was be truthful to me and treat me like a human. Instead profits and numbers were more important. REMEMBER THIS!! You are not important to them, dont waste your time! ... More

Poor design. How can you build a house facing the water with the minimal view

My experience was not the best. There were Docusigs almost weekly. There seemed to be very little communication between the loan officer and the underwriter so I was asked to provide information more than once. There were delays that I still don’t understand. I waited in the attorneys office to close for twelve hours . I was given te wrong keys to my home. There was no information about the community. It was a mess!

Overall experience was bad, with buyer rep

I’m an investor and this is not my first purchase. Worst experience in dealing with loan officer. Never responds to calls. Rushes to closing date without properly checking all issues. House wasn’t even ready during final walk through.

We did the walk through and issues that were noticed were marked with blue tape , when we closed on the house all those tags were gone , Great , but when we took a closer look we noticed the only thing that had been done was the tags were removed, the ceiling in our garage started to leak almost immediately after we closed on the house , I was the construction business in New York so I have some experience, I got one of my ladders to have a look at the damage and noticed that the leak was there long before we closed the sale, individuals had attempted to fix it but it was like a bandaid , they knew that there was a leak but all that was wanted was to close the sale and warranty would come back out and fix it, after 3 attempts, Our house was the last property in the neighborhood and all trades had left so no one was in charge and we were left to deal with the repairs, ... More

Construction team led by Dave was negligible. None of my initial concerns during the home inspection were addressed, so a second home inspection had to be held with the manager Oscar and they fixed all issues the second time. However before the manager assisted, Dave became very rude and irate for his own failures and had to be removed from the process. When I buy a new house, I expect it to look new. However there were countless blemishes and cracks that Dave was more upset I noticed than he was for the lack of quality work from HIS team and lack of inspection from himself. The company overlooks his childish and unprofessional behavior which in turn allows his employees to feel they are allowed to act the same. ... More

I would like to write a great review but in all honesty I can't. Our closing date was moved back several times, meanwhile we are staying in a hotel with two dogs. What a nightmare! When we finally closed it was done remotely even though I asked for an in person closing at the sales office. During closing my computer crashed so we had to do everything by phone. What should have taken 30 minutes took 2 hours and it was the most frustrating closing I've ever had. Then the next day we couldn't get the keys because no one knew where they were. The supervisor let us in so we could start moving in and the house was not clean like we were told it would be. There were paint drops and smeared glue all over the floors which I'm still scraping up. We were told the subdivision was not in the city limits so we could pour a patio with no problem. Not true! Oh, and the backyard that was supposed to be cleaned up, raked, and ready for sod wasn't. I mentioned it to several people and finally got results after I put in a service request. The trash they removed from my yard is still sitting on the curb beside my house. ... More

At the end of the day you are buying a home not a customer experience, but the customer experience was very poor on the sales side and has gone significantly downhill since the last time we purchased a Lennar Home. Missed meetings, lots of changing of staff, surprises on walkthrough day of “oh sales never mentioned that wasn’t included” etc. Overall what is being sold is a great value for a home and I hold that Lennar has great floor plans, but I hope they are able to better shape a positive interaction with its customers in the future in general and in this community, and stay a bit more true to the “everything included”, there are unique factors in the market right now but so much has been stripped out to save a few dollars and appease the corporation and shareholders. ... More

I will highly advise any new buyer to get their own finance, Lennar finance department is a joke!! We almost walked towards the end because they couldn’t get on the same page between their own company! Building department is ok, I definitely suggest visiting your property during construction as much possible! We bought from out of town and I wish I would’ve been able to walk the property at least biweekly, could’ve save a lot of headaches and problems I now have to deal with, bad tile cuts and grout, lots of drywall issues and a lot of trim not finished properly among other things!

HORRIBLE Experience. Had to submit multiple times. Poor Communication with closing agents.

wost experience of my life. I was stressed put until the day I moved. From pre-approval nothing changed for me financially, but I had to keep submitting letters saying how I'm going to pay my mortgage. Nothing changed for me financially, I would not recommend this experience to my worst enemy.

When we showed up to view the home before we bought the Lennar agent did not even know which house we were looking at on the street or what was included in the property. Then she was high pressure to sign a contract that night even though we had sent in our deposit. She never mentioned the 7 day right to cancel, not that we were looking to cancel but since she didn't know much about the community, we wanted to review some things. The lender was even worse. So many times when things were questioned, the answer was wrong. I asked about holding title in trust and was told VA doesn't allow such which was not correct. That was a Lennar overlay. We would receive emails for documents stating upload them in 48 hours and then weeks later get asked for more. Even at the very end, we were asked for additional documentation that we felt should have been covered up front. Then Lennar Title sent us an addendum to hold it in trust and when I questioned Title I was told that was a mistake. The site super never responded when we contacted him for questions on pools and other items. He told us pools were limited to 400 sq ft per the city and that was not correct. Just felt like no one knew their job. I expressed to the lender that she better stay with a builder where clients have no choice but to use the in house lender as she would never make it in the real world where she has to gain the business versus being an "order taker". She couldn't calculate credits and her supervisor had to get involved. The quality of craftsmanship has been extremely disappointing since we moved in. What other builder only puts one switch into a room for the ceiling fan and no switched plugs for lighting. The only good Lennar person we have interacted with so far has been Doug. Amazing at customer service. We had a much better experience with our purchase from Century Communities a few years ago. I have myself been in the Real Estate business for 25 years and would not recommend a Lennar home to a friend going forward. We have spoken to neighbors and all had what sounded like similar experiences. I ignored Lennar's first request for a review because it was not a great experience but since they kept asking, here it is. ... More

My broker did not get paid and sales man kept her commission even though she went with me and I let him know via message that she was going with me. They stated that she didn’t walk in with me the first time that I walked in to ask questions, however, I was never told that she wouldn’t be getting a commission even though she went with me to all the walkthroughs/inspections. We contacted his manager and higher ups and no one cared they also responded in a rude and unprofessional way making me think that they only care about making a sale. This put me in an uncomfortable situation as I became liable for her commission. I will never buy another Lennar home in the future or would recommend anyone. ... More

The Lennar representative lied to us about the amenities being included in the HOA price in SQ. After trying to use the pool, we found out that it was not included and required membership to the country club. This would have been nice to know at the beginning of the home buying process, as the amenities were one reason for buying in the SQ community. Repairs were still being done one hour before closing because they weren't completed when they were supposed to be. The home walkthrough was done one week prior. After closing, we picked up our keys and went to the house. The keys didn't work. They somehow got messed up, and the keys didn't work on the locks on the house. This completely ruined the day. I spent the rest of the day contacting the builder and waiting for the locks smith to come redo the house. The dishwasher was one of the last-minute items that needed to be completed prior to closing. We moved in, used the dishwasher for the first time, and returned to the kitchen covered in water. After researching, I found that the drain plug was still in, and the drain hose was disconnected. It should be the responsibility of the homebuyer to take out the drain plug if the builder is installing the dishwasher. There were multiple other issues that needed service requests within the first week of moving in, including emergency plumbing because dirt got into the sewer drain and caused the toilet and sinks to be backed up in the house. This after four days of moving in. ... More

Not a good idea to write a review here at Talamore

I love my my house, however I will never buy another Lennar homes again due to the worst buying experience I had with Cole at Tavola West in New Cany TX. Don't recommend anyone to buy Lennar homes.

The buying experience was extremely stressful. There’s no guidance and communication. There’s a ton of urgency asking for this or that but, when I asked questions it took days to get an answer. The sales people just assume you know the process but, when you’re a first time buyer it’s very stressful.

The grass I rec’d was dead. Be sure you get healthy grass!

I have already reached out and expressed my dissatisfaction. Jack did get back to me and said he would follow up the following week which did not happen. I was able to make all the final repairs that I was told were out of their hands because you did not manufacture the hardware or the cabinets, it cost me two hours of my time and six dollars worth of hardware. I really want Lennar to succeed in band. I am a real estate investor. I buy a house a year on average you guys be able to get home, but the buying process of a new home was unsatisfactory. More than half of the things I brought up during the final walk-through that I was told would be taken care of or not after asking them a second time they also were overlooked so I took care of it myself the third time. I did text message Jack photos of some of the hardware that was broken. In addition to photos of the finished backyard. I completed before I departed out of state. I also showed my backyard to three of the neighbors and two potential buyers and did not express my dissatisfaction with the purchasing process as I want to have a good community. I just feel the follow-through was not there, and I feel like I was not valued as a customer. I’m very happy with the overall construction and the bare-bones of the house but some of the detail and mostly the customer service was not great. Finishing touches that without my adjustments really made the house feel cheap. And I really want there to be more competition and builders in bend so I hope this information will help your company improve in the future. Please excuse any typos I sent this from my phone. Overall customer service and follow-through was not the priority for my buying experience. ... More

Rather than review the loan package and request all needed items at once the person handling the loan kept asking for one thing at a time so I would submit the one document they asked, and then the next day they want another and then another I ended up having to stay in a hotel because I sold my prior home and had nowhere to go. I’ve purchased many homes through the years and this was the absolute worst experience I’ve ever had!!

Very difficult to get questions answered. Need to figure out myself to deal with several associates to get issues resolved. Spent lots of time to find mail box key. Buying a house should be easy like before dealing with only one agent; all issues got resolved quickly and effectively. ONE STOP SHOPPING makes life much easier . My worst house purchasing. Avoid!

I just wish you guys fix things faster than you are for a first time buyer I’m disappointed

She never communicated with me the buyer. I would have to be the one to call the office to get answers to my questions, even then she would have to find out the answers to my questions and get back to me. She never did call me back until I had to be the one to her call back. Unacceptable. Customer Service team was great!