Lennar Reviews

Sales - good Closing - average at best Walk through - nothing done between walkthrough and closing. And then they tried to send me to the Warranty team to input more than 15 issues. None of them were terribly hard…they just weren’t completed at anll. It wasn’t until I had to find the correct person, Bo that something got done. Thankfully Bo took care of the customer and without his intervention the experience could have been worse.

I'm not really sure what I have to do to write a review on here. They have rejected my review 6 times so far. Lennar is the worst company to deal with to buy a house. The quality of the house is okay for the money that I paid but getting here was so far beyond reasonable. This will be no less than the sixth time. I have tried to write a review on this site to let other people know how rough it is trying to actually buy a home with the company. The lender agent was the worst. He canceled my closing at 11:00 a.m. The day prior after reminding me daily and sometimes multiple times a day to make sure that I was ready for the closing date. Then he calls to cancel it because he didn't have all of the paperwork ready. For somebody coming from out of town making multiple arrangements for animals, other family members time off from work rental places that I was staying in. It was an absolute total nightmare. He acted as if it was just another day at the office for him. This company has become so homogenized that they do not make it a personal experience and they sucked every ounce of joy out of the experience. If you want to buy one of these homes, I suggest you be prepared to walk through the fire before you can actually get into it. ... More

My agent told me that my work vehicle would be okay to park in the neighborhood, but a week or two after moving in, the Hoa President stated that it was not allowed. Now we’re in a big financial bind to either find another place to live and move or to find a place to move my truck and end up paying a monthly rent for that. It was a terrible lie that got us in this place.

I hear closing is nothing short of a stressful time that every home buyer just wants to get over with. But in my case this was “never seen before delays” and unprofessionalism from the loan officer, but more so on the loan processor. A few documents that were submitted to Lennar earlier in the closing process for the closing date got lost in Lennar hands, causing my closing date to be delayed by 2 days and closing at 9:50PM… So pretty much 3 days.

My experience was so bad when i finished the closed date

I do have very bsd experienced with real stat i would not recommended no one Lennar

House itself is wonderful! Buying experience 0/10. Lennar agent was a no show no call at closing. Told me that I had no HOA fees for 2 years. Upon reading the disclosures, I found that this misleading information was due to to me prepaying for them. Closing was delayed which cost me $1200 to extend my lock rate and associated housing fees as the closing was delayed a whole month.

I bought the house as a broker and the sales team didn't mention the bonus they were giving to the other brokers for the house in that community. The lender team was very irresponsible. They provided Closing Disclosures the day before closing after repeatedly asking for it.

The selling/builder agent was awesome. The property is beautiful. However, Lennar Mortgage representatives did not pay any significant attention to the buyers needs or wants. We had difficulty communicating and being responded to. They were not able to close on the date we had originally agreed upon for no apparent reason other than they weren’t ready. Every time we talked to a mortgage representative, It was like the first time we were being introduced. A very horrible and not well orchestrated event. I would not recommend using linear mortgage to handle the closing. If not for the incentives that were offered, we would have walked away. ... More

I had an extremely disappointing experience with Lennar that I feel compelled to warn others about. From the start, I faced discriminatory treatment and an unnecessarily stressful loan process that made homebuying a nightmare. Despite having strong financial qualifications, Lennar’s lending team created unreasonable obstacles, delays, and inconsistencies that felt intentional. Communication was poor, and instead of providing solutions, they made the process more difficult. Their lack of transparency and fairness was beyond frustrating. If you are considering purchasing a home from Lennar, be very cautious—especially if you suspect you may be treated unfairly. I strongly recommend looking at other builders who value integrity and treat all buyers with respect. ... More

I had the worse home buying experience!!! NEVER use all Lennar products together, like the builder and loan company (even though they give you insentive) because when 1 of them goes wrong they will work together to screw YOU. From the start the agent Kim was terrible. We felt something was off but didnt want to make blank judgements. But 2 weeks before closing all truth came out when they discovered a negligent issue that they didnt tell me about and after waiting 9 month their response was "well you can just let it go" mind you at this point I had already submitted my rental move out notice. Letting go would mean homeless with 3 kids and a dog. From there I could see the agents working hard to convince the loan folks to deny my loan. This would have been good for them then their negligence would be disolved. Ohh boy they tried, but God was bigger and he found me ways, and everything they threw at me didnt stick! But it was such a painful experience I vow to speak out everywhere once my emotional wounds have healed. The home itself is good and spacious but 1 horrible thing is there is zero sound proofing. We hear conversations in any room and toilets flushed from 3rd floor. Overall no thank you, never Lennar, I will go back to DR Horton! All they had to do was be truthful to me and treat me like a human. Instead profits and numbers were more important. REMEMBER THIS!! You are not important to them, dont waste your time! ... More

Poor design. How can you build a house facing the water with the minimal view

My experience was not the best. There were Docusigs almost weekly. There seemed to be very little communication between the loan officer and the underwriter so I was asked to provide information more than once. There were delays that I still don’t understand. I waited in the attorneys office to close for twelve hours . I was given te wrong keys to my home. There was no information about the community. It was a mess!

Overall experience was bad, with buyer rep

I’m an investor and this is not my first purchase. Worst experience in dealing with loan officer. Never responds to calls. Rushes to closing date without properly checking all issues. House wasn’t even ready during final walk through.

We did the walk through and issues that were noticed were marked with blue tape , when we closed on the house all those tags were gone , Great , but when we took a closer look we noticed the only thing that had been done was the tags were removed, the ceiling in our garage started to leak almost immediately after we closed on the house , I was the construction business in New York so I have some experience, I got one of my ladders to have a look at the damage and noticed that the leak was there long before we closed the sale, individuals had attempted to fix it but it was like a bandaid , they knew that there was a leak but all that was wanted was to close the sale and warranty would come back out and fix it, after 3 attempts, Our house was the last property in the neighborhood and all trades had left so no one was in charge and we were left to deal with the repairs, ... More

Construction team led by Dave was negligible. None of my initial concerns during the home inspection were addressed, so a second home inspection had to be held with the manager Oscar and they fixed all issues the second time. However before the manager assisted, Dave became very rude and irate for his own failures and had to be removed from the process. When I buy a new house, I expect it to look new. However there were countless blemishes and cracks that Dave was more upset I noticed than he was for the lack of quality work from HIS team and lack of inspection from himself. The company overlooks his childish and unprofessional behavior which in turn allows his employees to feel they are allowed to act the same. ... More

I would like to write a great review but in all honesty I can't. Our closing date was moved back several times, meanwhile we are staying in a hotel with two dogs. What a nightmare! When we finally closed it was done remotely even though I asked for an in person closing at the sales office. During closing my computer crashed so we had to do everything by phone. What should have taken 30 minutes took 2 hours and it was the most frustrating closing I've ever had. Then the next day we couldn't get the keys because no one knew where they were. The supervisor let us in so we could start moving in and the house was not clean like we were told it would be. There were paint drops and smeared glue all over the floors which I'm still scraping up. We were told the subdivision was not in the city limits so we could pour a patio with no problem. Not true! Oh, and the backyard that was supposed to be cleaned up, raked, and ready for sod wasn't. I mentioned it to several people and finally got results after I put in a service request. The trash they removed from my yard is still sitting on the curb beside my house. ... More

At the end of the day you are buying a home not a customer experience, but the customer experience was very poor on the sales side and has gone significantly downhill since the last time we purchased a Lennar Home. Missed meetings, lots of changing of staff, surprises on walkthrough day of “oh sales never mentioned that wasn’t included” etc. Overall what is being sold is a great value for a home and I hold that Lennar has great floor plans, but I hope they are able to better shape a positive interaction with its customers in the future in general and in this community, and stay a bit more true to the “everything included”, there are unique factors in the market right now but so much has been stripped out to save a few dollars and appease the corporation and shareholders. ... More

I will highly advise any new buyer to get their own finance, Lennar finance department is a joke!! We almost walked towards the end because they couldn’t get on the same page between their own company! Building department is ok, I definitely suggest visiting your property during construction as much possible! We bought from out of town and I wish I would’ve been able to walk the property at least biweekly, could’ve save a lot of headaches and problems I now have to deal with, bad tile cuts and grout, lots of drywall issues and a lot of trim not finished properly among other things!

HORRIBLE Experience. Had to submit multiple times. Poor Communication with closing agents.

wost experience of my life. I was stressed put until the day I moved. From pre-approval nothing changed for me financially, but I had to keep submitting letters saying how I'm going to pay my mortgage. Nothing changed for me financially, I would not recommend this experience to my worst enemy.

When we showed up to view the home before we bought the Lennar agent did not even know which house we were looking at on the street or what was included in the property. Then she was high pressure to sign a contract that night even though we had sent in our deposit. She never mentioned the 7 day right to cancel, not that we were looking to cancel but since she didn't know much about the community, we wanted to review some things. The lender was even worse. So many times when things were questioned, the answer was wrong. I asked about holding title in trust and was told VA doesn't allow such which was not correct. That was a Lennar overlay. We would receive emails for documents stating upload them in 48 hours and then weeks later get asked for more. Even at the very end, we were asked for additional documentation that we felt should have been covered up front. Then Lennar Title sent us an addendum to hold it in trust and when I questioned Title I was told that was a mistake. The site super never responded when we contacted him for questions on pools and other items. He told us pools were limited to 400 sq ft per the city and that was not correct. Just felt like no one knew their job. I expressed to the lender that she better stay with a builder where clients have no choice but to use the in house lender as she would never make it in the real world where she has to gain the business versus being an "order taker". She couldn't calculate credits and her supervisor had to get involved. The quality of craftsmanship has been extremely disappointing since we moved in. What other builder only puts one switch into a room for the ceiling fan and no switched plugs for lighting. The only good Lennar person we have interacted with so far has been Doug. Amazing at customer service. We had a much better experience with our purchase from Century Communities a few years ago. I have myself been in the Real Estate business for 25 years and would not recommend a Lennar home to a friend going forward. We have spoken to neighbors and all had what sounded like similar experiences. I ignored Lennar's first request for a review because it was not a great experience but since they kept asking, here it is. ... More

My broker did not get paid and sales man kept her commission even though she went with me and I let him know via message that she was going with me. They stated that she didn’t walk in with me the first time that I walked in to ask questions, however, I was never told that she wouldn’t be getting a commission even though she went with me to all the walkthroughs/inspections. We contacted his manager and higher ups and no one cared they also responded in a rude and unprofessional way making me think that they only care about making a sale. This put me in an uncomfortable situation as I became liable for her commission. I will never buy another Lennar home in the future or would recommend anyone. ... More

The Lennar representative lied to us about the amenities being included in the HOA price in SQ. After trying to use the pool, we found out that it was not included and required membership to the country club. This would have been nice to know at the beginning of the home buying process, as the amenities were one reason for buying in the SQ community. Repairs were still being done one hour before closing because they weren't completed when they were supposed to be. The home walkthrough was done one week prior. After closing, we picked up our keys and went to the house. The keys didn't work. They somehow got messed up, and the keys didn't work on the locks on the house. This completely ruined the day. I spent the rest of the day contacting the builder and waiting for the locks smith to come redo the house. The dishwasher was one of the last-minute items that needed to be completed prior to closing. We moved in, used the dishwasher for the first time, and returned to the kitchen covered in water. After researching, I found that the drain plug was still in, and the drain hose was disconnected. It should be the responsibility of the homebuyer to take out the drain plug if the builder is installing the dishwasher. There were multiple other issues that needed service requests within the first week of moving in, including emergency plumbing because dirt got into the sewer drain and caused the toilet and sinks to be backed up in the house. This after four days of moving in. ... More