Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21136 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lennar - The buying process was great.
- Anonymous
- Verified HomeBuyer
- August 16, 2021
- Raleigh, NC
The buying process was great.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
High standard
- Dilli A.
- Verified HomeBuyer
- August 15, 2021
- Aurora, CO
I recommend everybody to buy leaner home. this builder is more reliable in every aspect including customer service
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - The home buying process was easy.
- Valarie T.
- Verified HomeBuyer
- August 13, 2021
- Arlington, TX
The home buying process was easy. Everyone was great to work with.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Good buying experience though not good service after sale
- Kashiana S.
- Verified HomeBuyer
- August 13, 2021
- Apex, NC
The buying experience was great. Everything went smoothly and every response was quick. I feel that they delivered quality better than I anticipated. So it is a good value for money. However the post sale service is not so good. There was no guidance on the electronic security system and till date I have not seen any feedback on that. Even for small repair they have very rigid time schedule which means you need to take leave for getting anything in the house. So the happiness of getting good home got mixed up with poor service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 2
But with realistic expectations
- Lynn J.
- Verified HomeBuyer
- August 13, 2021
- Escondido, CA
We are not first time home buyers. There are so many questions to be asked and make sure to get all those questions completely answered. The fees are very overwhelming and you need to understand all of it. We feel there has been broken down communications between subcontractors and Lennar. As homeowners it’s incredibly frustrating to purchase a new home, with no previous owners, and have many, many issues of improper and sub-level finishing of paint, kitchen cabinet, fan, shower, garage door, mirror and appliance issues. We all are paying crazy amounts of money to finish our homes and then ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 2
Lennar - good serves and good houses
- Thi H.
- Verified HomeBuyer
- August 13, 2021
- Ruskin, FL
good serves and good houses
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The time frame in which the construction was done and the details they put in everything
- Kayla K.
- Verified HomeBuyer
- August 13, 2021
- Richmond, TX
The sales lady went above and beyond to ensure our contract went through.Very patient helpful and was with us every step of the way
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - I have a good experience to buy the house from Lennar.
- Jing Z.
- Verified HomeBuyer
- August 12, 2021
- Cary, NC
I have a good experience to buy the house from Lennar.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
bad workmanships.
- Bijan T.
- Verified HomeBuyer
- August 12, 2021
- Irvine, CA
w Painting BAD front door entrance leveling BAD and moor.
Lennar responded:
Hi Bijan, thank you for the review. We are sorry to hear about the issues you mentioned with your painting and finishes. If you have any items still requiring attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Very low and cheap quality materials..make sure you have the budget for the upgrade
- Sheila M.
- Verified HomeBuyer
- August 12, 2021
- Tampa, FL
The workmanship-Mediocre, horrible interior paint job, lack of any attention to details regarding the finishes. No gutters at all. Materials-The cheapest of the cheapest that they could get ahold of. The cheap double sink is a nightmare to look at and to use. The paint goes away just by touching it, the bathrooms have a porcelain set that costs 8.99 but the worst one is the floor that chips just by looking at it. The Carpet is no exception to their cheap carnival of low-quality materials. A tiny loud food compactor and a loud and cheap dishwasher.
Total Score 4
Quality 1
Trustworthiness 3
Responsiveness 5
Quality floor plan
- Robert K.
- Verified HomeBuyer
- August 12, 2021
- Holly Springs, GA
Absolutely love our house. Absolutely disappointed in the follow through with getting the punch list taken care of by Lennar. Seems they are more concerned with getting out of a neighborhood than they are following up with promises made to finish / repair / replace some items not done correctly prior to close. Again, love the house, just don’t love the empty promises
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - The agent who sold the house to me miss-led me.
- Maya N.
- Verified HomeBuyer
- August 12, 2021
- Cary, NC
The agent who sold the house to me miss-led me.
Lennar responded:
Hi Maya, thank you for writing a review. We are sorry to hear about the frustrations you experienced with your new home. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 3
Great home but not a custom built home
- Daniel A.
- Verified HomeBuyer
- August 12, 2021
- Mount Holly, NC
We love our new home! But, one thing to be aware of is that while there are choices you can make on options and certain features, Lennar is not a custom builder and there will likely be things you want to change. Those have to wait until you take ownership-additional outlets, lights and fans, and better shelving in closets/pantry. Lennar’s sales person was very good and the construction manager at the end of our build was very competent as well. With the pandemic, our home completion was delayed three months and they had a lot of turnover in construction managers. The home is great and ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Length if time it takes to resolve issues
- Victor D.
- Verified HomeBuyer
- August 12, 2021
- Ave Maria, FL
Slow to respond to issues once you close
Total Score 5
Quality 2
Trustworthiness 2
Responsiveness 3
Lennar - Great Experience!
- Jasmine R.
- Verified HomeBuyer
- August 12, 2021
- St John, IN
Great Experience! Good Quality. I was very pleased with my home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall the experience was good, but I wish that I was offered
- Aicha C.
- Verified HomeBuyer
- August 12, 2021
- Westfield, IN
Overall the experience was good, but I wish that I was offered a choice of lots and be more involved in the building process.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
The professional staff and the easy ability to deal with them!
- Paul P.
- Verified HomeBuyer
- August 11, 2021
- Raleigh, NC
This organization is very professional and easy to deal with. We had a very pleasant experience dealing with their staff. Love the workmanship that went in to the house. I would buy from them again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great staffs!
- Anonymous
- Verified HomeBuyer
- August 11, 2021
- Durham, NC
Great staffs! Great value for the price!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home Completion and Warrantee Repair Delays
- Lori F.
- Verified HomeBuyer
- August 11, 2021
- Port Charlotte, FL
Quality of the Lennar home is amazing. The sales department is not entirely truthful. We were limited to three dock options. After moving in, we noticed a few non-option docks that we would have preferred to have. Our grounds maintenance is included with our HOA, We have had to trim our berm and hire a pest control company to treat our lawn and berm for fire ants and lawn eating bugs. Other issues include a four month construction delay and getting warranted items repaired in a reasonable time. Our pool skimmer was blocked with construction cement for a month before it was ...
Total Score 3
Quality 5
Trustworthiness 3
Responsiveness 3
I purchased a home that the builder has the option to make the most money for himself and not the home owner. I asked for a veteran home loan and at the end of the day I received a conventional.
- Lee M.
- Verified HomeBuyer
- August 11, 2021
- Saint Cloud, FL
Lennar does not keep its word and my home has a lot of problems still to be fixed. From floors to bathroom fixtures.
Lennar responded:
Hi Lee, thank you for this review. We are sorry to hear about the issues you faced with getting issues corrected in your new home. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Lennar - Customer service response is rapid and has a great system!
- Dereck W.
- Verified HomeBuyer
- August 11, 2021
- Henderson, NV
Customer service response is rapid and has a great system!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great communication with weekly updates
- Mike B.
- Verified HomeBuyer
- August 11, 2021
- Apex, NC
Great communication with weekly updates
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Was very disappointed in my newly constructed duplex.
- Kimille H.
- Verified HomeBuyer
- August 10, 2021
- Manhattan, IL
Was very disappointed in my newly constructed duplex. I have had my previous homes built and never had any of the issues I had with this purchase.The positive aspect is that customer service has been very responsive in resolving the issues
Lennar responded:
Hi Kimille, thank you for writing a review. We would like to apologize for the numerous issues you faced with your new home. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 4
Responsiveness 4
Lennar - Worst response for issues reported
- Arul A.
- Verified HomeBuyer
- August 10, 2021
- Woodbury, MN
Worst response for issues reported
Lennar responded:
Hi Arul, thank you for writing a review. We would like to apologize for the issues you mentioned with getting a response from your local team. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
after sales service
- David C.
- Verified HomeBuyer
- August 10, 2021
- Olympia, WA
Very quick turnaround on issues I posted on the web site. I am very satisfied with the house bought.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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