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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Do not feel safe in my home at this point

  • Andrea G.
  • Verified HomeBuyer
  • September 02, 2025
  • New Port Richey, FL

I was ok until I woke up one morning and my sliding glass door was physically open. I was ok until a construction worker used his code to open my front door and I had to run in terror to the door when I saw he was about to step into my house. I was told the builder code was removed on the day of closing. It was well over a month later when the worker walked into my house. The workers have utilized my electricity, blocked my driveway several times since I moved here and I had to go over to the agents office to get a sign to indicate "private residence" before anyone from Lennar did it. ...

Lennar responded:
Hello Andrea, I am so sorry to hear about your experience with your new home. Please reach out to corporatecustomercare@lennar.com so that we can further details to ensure this doesn't happen again. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 3

Amy B is awful.

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2025
  • Summerville, SC

Wouldn’t recommend Lennar to anyone

Lennar responded:
Hi , thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 2

Do not use Lennar agent or lender!

  • Patrick K.
  • Verified HomeBuyer
  • August 30, 2025
  • Fontana, CA

After showing interest in the property our Lennar agent would not reply or answer any of our questions. It was almost impossible to get a response and even delayed our closing date. Our Lennar lending agent also lacked urgency in a market were rates were fluctuating daily. I wish we would have had better communication because the process caused a lot of stress and anxiety in a time when we should have been excited and celebrating our new home purchase.

Lennar responded:
Hi Patrick, thank you for your review. We are both disappointed and sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Maddie/concierge was horrible - didn't notify me of sod installation - cost me money

  • John M.
  • Verified HomeBuyer
  • August 26, 2025
  • Fort Worth, TX

Maddie did not communicate throughout the home buying experience. I am an out of state buyer and having somebody in that position was critical to the success of my buying and closing. I requested multiple times to notify me when the sod would be installed, she didn't, and then Lennar would not honor the warranty. I will be posting truthfully negative public comments. Lennar will have one more opportunity to reimburse me for the sod or I will post the comments and then take them to small claims. I will win.

Lennar responded:
Hello John, and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Worst buying experience with Lennar

  • Michael W.
  • Verified HomeBuyer
  • August 21, 2025
  • Clovis, CA

My experience with Lennar has been frustrating and disappointing. There has been a lack of transparency and poor communication throughout the home-buying process. Aubry, the lender, failed to clearly explain unexpected increases in the purchase price and closing costs, and I was not informed when my loan was placed in suspension, causing unnecessary delays and stress. On top of that, the landscaping is poorly done and far below expectations. To make matters worse, their warranty representative, Issac, has been unprofessional and unsafe — frequently on his phone while driving through ...

Lennar responded:
Hi Michael, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication around your new home. We will provide this feedback to the leadership in your area. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Closing docs a nightmare for seniors. My home not cleaned prior to closing. Too much computer involvement in every issue. Too much misinfioirmation

  • Susanne Marie S.
  • Verified HomeBuyer
  • August 19, 2025
  • Port Saint Lucie, FL

Have an inspection prior to moving in.

Lennar responded:
Susanne,
I am so sorry to hear about your negative experience with your Mortgage/ Title process. I know that it be difficult. We appreciate your feedback and will take it into account as we continuously strive to improve our customer experience. I hope that you are enjoying your new home! -Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Wellness Ridge

  • Nina B.
  • Verified HomeBuyer
  • August 19, 2025
  • Clermont, FL

Will NOT recommend Lennar to anyone. From start to finish it was the most expensive mistake we made

Lennar responded:
Good afternoon Nina, We're sorry to hear that your homebuying experience didn’t go as expected. We truly hope to provide you with a much better experience as a homeowner, and that moving forward, you enjoy your new home and make many wonderful memories in ...

Total Score 1

Quality 4

Trustworthiness 1

Value 1

Responsiveness 3

Cheap floor

  • Anonymous
  • Verified HomeBuyer
  • August 18, 2025
  • Monroe Township, NJ

I can't believe Lennar is using such a cheap floor. The engineered hard floor is sooo thin, a decent LVP is thicker than that. We only moved in for 1.5 months, some boards are already cracked, and lots of them are buckled up. I would rather they just leave the cement floor so that we can install a real engineered hardwood floor which will last for many years. For this current floor, it will not just cost us more to remove, it will be very dusty. What a disappointment!

Lennar responded:
Hi there, thank you for sharing your review. We are sorry for any issues you have experienced with the quality of your new home flooring. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

The worst

  • Gregory D.
  • Verified HomeBuyer
  • August 13, 2025
  • North Fort Myers, FL

Buying with Lennar was a nightmare. From start to finish the process was a circus. By the end of this adventure I was ready to pull the plug and start back over with a new builder. 100% would not recommend Lennar.

Lennar responded:
Good morning Gregory, We're sorry to hear that we fell short of delivering the great homebuying experience you deserve. We truly value you as a homeowner and hope to earn back your ...

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Not happy

  • Stephen Donald S.
  • Verified HomeBuyer
  • August 13, 2025
  • Crandall, TX

Whole home buying experience was not good still waiting on supervisor to call me back.

Lennar responded:
We're sorry to hear that your home buying experience did not meet your expectations.

If you feel the need to escalate the issue, please email the details of your concern to CorporateCustomerCare@Lennar.com so we can follow up with the appropriate team.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Disappointing Experience with Lennar Homes – Seguin, TX (June 2025)

  • Jonathan D.
  • Verified HomeBuyer
  • July 29, 2025
  • Seguin, TX

We purchased a Lennar home in Seguin, TX in June 2025, and unfortunately, our experience has been extremely frustrating from start to finish. While the home design itself looked promising, the customer experience and build quality left much to be desired. From the beginning, Lennar seemed more focused on pushing the sale than supporting the buyer. After going under contract on May 14th, we were told we had to close by May 30th—barely over two weeks later—which felt rushed and inconsiderate, especially given the number of issues with the home. The reason given for the quick closing was so ...

Lennar responded:
Hi Jonathan, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Beware of Lennar Agents

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2025
  • Pooler, GA

Alex G. was the Lennar agent we worked with to purchase our home. The experience was not good at all. It started out well as we believed every word he said when he answered our questions. Little did we know, he wasn’t providing the correct information. I don’t think he did this for nefarious purposes. I think he just did it because he wanted to provide an answer and didn’t want to say “I don’t know”. We’d have appreciated him so much more had he just said “I don’t know” instead of feeding us a line of crap that we’d then find out later on wasn’t true as we’re going through the buying process. ...

Lennar responded:
We're sorry to hear that your homebuying experience didn’t go as expected. We truly hope to provide you with a much better experience as a homeowner, and that moving forward, you enjoy your new home and make many wonderful memories in ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 2

Worst home buying experience

  • Nancy D.
  • Verified HomeBuyer
  • July 24, 2025
  • Parrish, FL

When we applied we didn’t know what we were going to be living. Lennar Mortgage is the WORST! They make you think you can get a home and a few days before your closing date they will find something to not approve your or request things they were supposed to have from the beginning.They lack communication skills and their process is horrible because they don’t follow guidelines. They make you lose time. We closed on a home because we used another lender but since the beginning Lennar knew we didn’t qualify with them (they have a lot of requirements) If we didn’t have urgency we would have ...

Lennar responded:
Good morning Nancy, we're sorry to hear about your experience with the mortgage team. While the homebuying process may not have gone as expected, we truly hope we can provide you with a much better experience as a homeowner. Most importantly, we hope you’re able to enjoy your new home and everything it has to ...

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

We had a high pressure, rushed homebuying experience with Lennar.

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Owens Cross Roads, AL

We had a bad experience buying a home with Lennar. We felt rushed and pressured to purchase our home, while we were on vacation, otherwise Lennar stated that they would remove the incentives offered to us. We continually were referred to different people for every little detail. There was no one consistently available for us to discuss issues with. Everything had to be documented by email, as several people would not speak on the phone! Even now, 7 weeks following our purchase, I am unable to get answers to simple questions concerning our home! Lennar's customer service needs ...

Lennar responded:
Thank you for taking the time to share your experience with us. We’re sorry to hear that we haven’t met your expectations regarding communication and the information ...

Total Score 1

Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Disappointing Experience

  • Sandro S.
  • Verified HomeBuyer
  • July 16, 2025
  • Irvine, CA

I was so excited to buy a Lennar home, but the escrow experience was horrible. I dealt with unresponsive escrow people, even calling the Homebuyer Concierge rep and never getting any follow up contact, which begs the question as to what kind of concierge services do they provide. The only thing they seemed interested in was getting their money. Plus, there were offers made that we never completed.

Lennar responded:
Thank you Sandro, for taking the time to share your homebuying experience with us. We're sorry to hear that we did not meet your expectations regarding communication and follow-up during your homebuying ...

Total Score 1

Quality 4

Trustworthiness 2

Value 2

Responsiveness 1

The loan/underwriting process was the most demanding and intensive process I've ever been through AND this is my third home to own. They needed so many documents that had me questioning, "Why do they need this?" I'm telling folks not to purchase a Lennar.

  • Christopher Lamont W.
  • Verified HomeBuyer
  • July 16, 2025
  • Rhome, TX

Do not purchase a Lennar. The loan/underwriting process was very intense. Also, make sure you know what you are NOT getting before you move into your home. They focus on what it includes, but don't tell you what you are not getting. For example: Refrigerator, back door blinds, bathroom shower racks, shower curtain rods, DOOR BELL, washer and dryer (may sure to check the connections) guest bedroom closet lights. I wouldn't do this again.....

Lennar responded:
Good morning Christopher, We’re sorry to hear that your experience with the loan process and move-in expectations did not meet what you had hoped for.

Moving forward, we hope we can earn back your trust by supporting you in your homeowner journey. If there are any outstanding warrantable concerns, we encourage you to submit a warranty service request through your Lennar account so your concerns can be properly documented and reviewed by the appropriate team.

Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Poor Customer Service

  • Wanda P.
  • Verified HomeBuyer
  • July 16, 2025
  • Houston, TX

My buyer experience was something to be desired. I have purchased several homes from Lennar without any significant problems. They were not prepared to provide service from financing, closing and move in. If you. Had a question regarding anything, there was either no response or you had to go through numerous people. The did not know the correct post office to establish mail delivery. We were very disappointed. No one was in charge of this new community. This was not a good experience.

Lennar responded:
Good afternoon Wanda, Thank you for taking the time to share your experience with us. We're sorry to hear that we did not meet your expectations regarding communication and the information ...

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Quick & shoddy work.

  • Jeffrey H.
  • Verified HomeBuyer
  • July 16, 2025
  • Summerville, SC

Although Pam, my sales rep, and Des, my builder rep did their best to accommodate, it’s obvious to me that Lennar’s puts profits over customers. No blinds or even towel / to racks. Lawn is embarrassingly awful. Kitchen island crooked. Kitchen countertops amateur job. Light switches in random /stupid places. I have 3 Lennar homes now. Won’t do it again.

Lennar responded:
Good afternoon Jeffrey,Thank you for taking the time to share your feedback with us. We truly appreciate your continued loyalty as a Lennar homeowner and are very sorry to hear that this time around, we did not meet your expectations regarding the quality of your ...

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Unhappy

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Shakopee, MN

Lennar is dishonest, deceiving, and shady

Lennar responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your homebuying journey was not what you were expecting. ...

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Was not the best experience

  • Tina R.
  • Verified HomeBuyer
  • July 09, 2025
  • San Antonio, TX

Overall experience was not what I expected. Staff is not friendly and staff does not call back to answers questions.

Lennar responded:
Good morning Tina. Thank you for sharing your feedback. We are sorry to hear that we have not met your expectations. If there are any outstanding warrantable issues, we encourage you to reach out to your local Customer Care Team by submitting a warranty request using your Lennar account. This ensures your concerns are properly documented and routed to the appropriate team for timely follow-up. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Roaches!!!!! Broken oven.

  • Tina S.
  • Verified HomeBuyer
  • July 02, 2025
  • Conroe, TX

My home is brand new! You did not treat for roaches spiders. You left my front door open over night and I am still dealing with all the bugs in my house. I open my door the washer and dryer and we are hit with roaches that fall from the ceiling!!! We asked several times if the house was exterminated and we are told we don’t do that???? So we buy 270 dollar home for our first home ever and we paid for roaches!!! They are in my attic and my backyard is covered with them at night!!! I now have to pay for an exterminator to come to my home for a problem you guys gave me. When I asked the lady ...

Lennar responded:
Good morning Tina, We appreciate your feedback and are sorry to hear about your disappointment. That’s not the experience we strive to provide. If there are still outstanding was outstanding warrantable issues, please email us at CorporateCustomerCare@Lennar.com with the details and a reference to your review so we can follow up directly.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 3

Lennar mortgage joke.

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2025
  • Loris, SC

Made my first home buying experience horrible. Took over 3 months from approving me to closing with little to no communication on their end. Stay away !!!!!!

Lennar responded:
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with the mortgage process was difficult and disappointing and to know we fell short of your ...

Total Score 1

Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Jacob

  • Jacob Jalil T.
  • Verified HomeBuyer
  • June 11, 2025
  • Von Ormy, TX

Horrible purchase. There was nothing good to discuss in terms of me closing on my new home. The only good thing to talk about was that the warranty people were great at responding to issues because they had to see me many times in the first month of purchase. On the other hand, for my blue tape inspection, they simply removed the blue tape off the wall and did not paint over where I asked them too. Also, the fridge that I negotiated to be apart of my closing deal did not have the water line installed correctly, which I thank the warranty people for fixing quickly. Another issue was that ...

Lennar responded:
Good morning Jacob, thank you for sharing your feedback with us. We're very sorry to hear about your experience with your New Home Consultant and understand how frustrating it can be to feel overlooked during such an important stage. That’s not the standard we strive for, and your feedback helps us identify opportunities for training and ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

Very poor work Manship

  • Ian M.
  • Verified HomeBuyer
  • June 11, 2025
  • Arlington, TX

This is my second Lennar house, our experience with our 1st house in CO was outstanding, 2nd in TX is not good, very poor work Manship, QC extremely poor, baseboard is, in some places 1/4" off floor, just filled with a massive amount of caulk looks terrible, millwork is all dented, door frames cut way to short & filled in where frame meets door with a massive amount of caulk, door hinges painted white, paint already coming off

Lennar responded:
Thank you for sharing your feedback—we’re sorry to hear that you’ve experienced issues related to workmanship. We understand how important quality is in your home, and we regret that this aspect did not meet your expectations. If there are any outstanding warrantable items, we encourage you to submit a warranty service request through your Lennar account. This ensures the issue is properly documented and allows our team to respond promptly and thoroughly.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 4

Responsiveness 3

Code of ethics violation

  • Ernie O.
  • Verified HomeBuyer
  • June 06, 2025
  • Elmendorf, TX

It’s kind of a long story but they basically stole money from me. They have been completely dishonest. Lied and kept giving me the run around. I am currently in the process of filing an official complaint with the Texas real estate commission. This is my second lennar home. My first home I purchased in Jarrell Texas was a very positive experience. The San Antonio location needs a serious overhaul. All of the reviews are negative and it’s always about them basically stealing money from people. I may look into trying to contact all the negative reviews and try and start a small class action ...

Lennar responded:
Good afternoon Ernie, We appreciate you taking the time to leave this review. It's disappointing to learn that we fell short in your experience. If there are any unresolved concerns, we encourage you to email us at CorporateCustomerCare@Lennar.com. Please include details and reference your review so we can better understand your concern and follow up accordingly. We’d appreciate the opportunity to make things right and earn back your trust.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

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