Lennar Reviews

The whole process was very overwhelming and messy. We were pushed to close so quickly in this home that had alot of issues to be addressed. We made it aware during walk through, and they told us to just submit a ticket in warranty and they will cover it. The response time from everyone has been very delayed. We are still having issues to this day with our address not being able to be validated because it is a new construction home. We couldn't connect our utilities due to these companies not being able to find our home in their system (new build which is understandable). So with that being said, I was constantly sending them emails that I can't connect our utilites and i am in fear of waking up to no power or water in our house. They said no worries we are going to let you know 5 days before we decide to disconnect your services. I woke up this morning with everything turned off and no notice that this was going to happen. When I made Lennar aware of this, they said oh yeah we disconnected services to your name please call them to set it up. This is so unprofessional and I never want to buy a home with Lennar again. As a first time home owner , I was excited about this experienced but they robbed the joy from us with how we were and have been treated. Even from closing day, the people who were suppose to help us with the paperwork and signing looked miserable working their job. We were so excited to close and they displayed zero emotion during the process , we even felt bad asking for them to take our picture with the new home owner sign because they looked like they wanted us to leave so they can go home. Overall, the only thing I can say was positive was the promos that we were given but that does not trump over the terrible experience we had since day 1. ... More

I recently purchased a home from this builder, and unfortunately, my experience has been far from satisfactory. When we bought the home, we trusted the pricing and assumed we were making a good choice. However, within less than few weeks of our purchase, the builder started offering discounts on the same homes by approximately $50,000 to $70,000. This is not only frustrating but also incredibly disheartening as a new homeowner. It feels like the builder is not trustworthy and is primarily focused on short-term profits rather than long-term customer satisfaction. Such a significant price drop in such a short time not only undervalues the homes of existing buyers but also questions the fairness of their pricing strategy. For the price we paid, I expected transparency and fairness, neither of which were delivered. I cannot recommend LENNAR HOMES to anyone who values their hard-earned money. If you are considering buying from them, I strongly urge you to think twice. For me, this purchase feels like an overpayment for a property that the builder themselves doesn’t seem to believe is worth the original price. Additionally, I had an unpleasant experience working with the builder’s sales agent. They lacked full knowledge of the process, often leaving me confused and without clear answer and anything that you ask them, the upfront response is NO. Save yourself the regret and explore other options before committing to this builder. They’re simply not worth the price they’re asking. ... More

1. The first day I moved in-no hot water, 2. Second week, price sediment in shower to find out main sewer line was not draining- house was not up to code 3. Nick was great on getting things fixed on his end, everyone else was terrible, especially Brooke the virtual consultant 4. Loose shingles on roof. ALL OF ThIS & the inconvenience I lived with for two weeks because of the sewer made buying from Lennar a nightmare.

The representatives at the Lennar office for Eastland Crandall showed little effort in assisting, and their response time to emails and texts was disappointing. Also, discrepancy between the website listing and actual appliances.

I was very excited to buy a home in this community. First of all, they didn’t finish the home until the day of closing. They were still working on that day just until I closed and then vanished. Work outside and inside was pending. I had reported the plumbing issue and was told it will be taken care of. They have installed a non-standard bathtub and surrounding wall which does not fit and due to which lot of water is going to waste. I raised several requests but all requests have been closed without any resolution. I am very disappointed with my decision to buy here.

MY HOME WAS NOT READY FOR MOVING BECAUSE OF OTHER CONSTRUCTION. AND THEY DO NOT RESPOND TO MY CONCERNS AND QUESTIONS.

I’m very unhappy to have bought this home in a new community. I moved in on 11/27/2024. - I still today, 1/16/2025, don’t have cable/internet service- for the longest time Xfinity said my address is not on the map, then they didn’t have a permit, then they did, and still waiting on the email to continue; -The Master Bathroom toilet keeps getting stopped up but no other ones in the house. While the toilet is stopped up, I can’t run the faucet for more than 5-10 seconds, nor take a shower, as the water in toilet makes a bubbling sound. If I ran the faucet long or took a shower, the toilet will overflow all over the floor; - In the kitchen and Master Bathroom, the grout is terrible; - Even though the shower doors are closed while taking a shower, water still comes out of the doors and onto the floor a little. - The driveway is too narrow and there’s not a lot of space to get myself and things in and out of the car unless you step on the grass. My driveway is not straight but a slight L-shape and it’s hard to place the car correctly and also backing out. Sometimes, the car goes off the sides as I’m backing out, and on the rocks; - The windows were hard to open all over the house, and I don’t feel they are double-pane as I can feel the air from outside coming in and it’s very cold air in Winter; - The smell of manure is around the area as I’m assuming it’s used to grow the grass- so when I go outside, it’s not a good feeling to smell the air; - The tap water smells like heavy chemical- like chlorine; - The house is not designed right, in that, the water line is in the storage room upstairs, so if someone wants to put in a Water Treatment System it has to go all the way upstairs, and heavy salt bags need to be brought upstairs all the time; - The painting was badly done in the house, and Lennar makes the buyer go around with a worker and put blue tape on all the bad spots. The painting by workers had lots of paint drips, and dents and scratches on walls and frames; - It’s way too hot in the upstairs loft area and very hot in the storage room. No one would be able to sleep comfortably in the guestroom without a window open- and therefore, cold air drifting on the person sleeping. I had the plumbing company “balance” the air / vents in house and they said ALL the vents were closed in the downstairs area. The livingroom, dining room and kitchen is cold, while again it’s hot upstairs, and Master Bedroom has a moderate level of heat; - The back area of house- the concrete area is so small you could hardly fit a nice bigger table and chairs; - A window rattles when wind blows harder and the worker couldn’t find the problem, but I’m still left with the sound; - I don’t like that Lennar worker told me that I have to buy all the filters in storage room furnace area, and change the filters every month due to workers outside creating all the dust and stuff in air, and the filter will be dirty all the time. I don’t feel that I should pay for those expensive filters ever!; - The cabinets in kitchen had so many nicks and dents in them, and the left over look on the surface of the cabinets from cleaning swirls of the cleaning fluid; - There’s not a lot of room in laundry room between the machines and wall for moving around and placing laundry basket in front of the machines; - The flame in the fireplace is not wider and taller - and therefore making it look like a smaller flame in the fireplace- which not a very cozy look; VERY UNHAPPY WITH MY LENNAR BUILDING HOME, and my neighbors are saying they are having a lot of the same problems as myself. ... More

Lennar Sales’s agent is good. But, Lennar mortgage is one of the worst team to deal with. Not at all happy with their service and they are not helping customer. Because of their lack of last minute changes, have to spend 5k extra for loan points. I never recommend Lennar mortgage to anyone.

There is way too much to type but the overall process was awful. I am very disappointed in the entire process with Lennar and would not recommend to anyone honestly. I still have on going issues

It’s been a horrible experience from beginning to end. I had to fight for a month and a half with Lennar to finally close on my house for they consistently had issues on their end and were not communicative about anything. I am a single woman and they dragged my process along without communicating with me at all. I finally got a MALE ADULT to go to the Lennar building and he got my house keys in two minutes. They have been dismissive, ignoring messages and calls, and no care for the time i have to take off to deal with things i found out should’ve been dealt with by Lennar. It’s been almost 3 months and i still cannot live in my house due to issues Lennar gave me, and then there’s a massive leak in the ceiling that started before i even closed. Lennar took a long time fix the leak and i still have a massive hole in the ceiling. They set up appointments that the companies don’t show up for or they show up at completely different times and days that were scheduled. The workers of the drywall company they hire to fix the hole in the ceiling is the only decent experience i’ve had so far where they were actually honest and informative and not taking advantage of me. Things will be so much easier for couples or a single man ... More

Randal if you buy a Lennar home you best look at it carefully and make them fix everything before you move in. I had sprinklers 8’ off the fence line and one in the neighbors yard, flat paint thought out the house, I had no heat or air conditioning for 5 days I have front and back doors with day light coming through them and my back yard floods every time it rains not to mention my interior doors don’t shut oh almost forgot pair on tile work.

Closing was rushed, certain appliances and utilities weren't even on/installed by the time of 'final walkthrough.' Not sure why there was a final walkthrough when the home was clearly not ready, not to mention paint everywhere. Worksmanship was mediocre and looked cheap. Multiple door handles loose/falling off, extremely dirty everywhere, some panels on inside falling off, all while being rushed to sign documents for close. They know buyers are stuck in a difficult position so they don't seem to care about quality. Would not buy a Lennar home again nor would recommend them to others. Our homebuyer liason Michelle was also not very knowledgeable nor responsive, would have to follow up multiple times for an answer and she generally seemed annoyed during our in person interactions with her. Just overall not a pleasant experience from start to end at all. Our address wasn't even registered (and still isn't) on google maps so for over a month there was difficulty receiving mail, and we still cannot use certain sites like doordash or delivery services since our address isn't registered (2 months now after close). On a positive note, they are responsive to fix requests so I will give them that. Just seems frustrating that so many aspects are not move-in ready and they say they'll just fix it later through their online portal request. How about have all these things ready before we move-in and start paying you? These are not warranty-related issues that have broke since move-in, these requests are all fix-it requests that existed when we moved in. ... More

My issue was with the loan agent Preston. He did a terrible job and no one helped me to have him replaced. I didn't appreciate them seeping my concern under the rug. He was not a good representation of the Lennar homes I thought I would deal with,

Sure Lennar builds homes in highly desirable areas and their pricing is competitive. However, I've had the absolute worst experience from day 1 to closing with nearly all of Lennar's representatives. I strongly recommend if you decide to buy a Lennar home to use your own real estate agent, even if you have to pay him/her since Lennar does not offer buyer commission in sought after communities. Also hire a general inspector prior to final walkthrough. I was bullied, pushed around, belittled by the Lennar representatives who knew they had the upper hand because so many people like myself wanted to buy a new home in San Diego. They delayed closing by nearly 2 months but when it came to the loan approval, they had me sign a document stating that if I closed even a day late, I would be fined $10,000 plus daily interest on the home. The walkthrough was a joke. After identifying several items to be fixed, Lennar did not complete all the items at the final inspection and said I had to close regardless of the repairs. The home was missing a fan in the master bathroom and I was told the construction crew and put drywall over the vent. It was evident the construction manager/superintendent did not supervise any of the homes. Even after purchasing the home, Lennar did not inform any of the homeowners that the mailbox keys they provided no longer work and mail would not be delivered for nearly a month. No communication at all to the homeowners. There are so many hands in the pot with Lennar. Too much staff and half of them not doing their job. One of their agents took photos of the entire block and would send a text saying here is your home and refused to take an exterior and interior photos of just my home. The Lennar Mortgage team addressed me by the wrong name in an email. Worse one of the agents gave me multiple quotes with a very low, competitive interest rate. When it came time to lock, he retracted the quote and said the rate suddenly changed. He didn't own up to his mistake and blatantly lied. Bait and switch. I could write an essay describing what a stressful nightmare experience it has been purchasing with Lennar. Protect yourself at all costs. Think twice before using their in-house services (sales, loan, home ins, etc.). ... More

My experience with Lennar has been far from pleasant. I scheduled a home orientation and traveled out of state specifically for it. Upon arriving, I found out the orientation had been canceled without any notification. The property was in complete disarray, and the lack of communication was appalling. The orientation was rescheduled, but the issues persisted. It was clear that unqualified workers had been used, resulting in numerous problems: The refrigerator could not open without hitting the countertop, risking damage to the door. Light switches were wired improperly, with some requiring the entire power outlet to be shut off. There were holes in the walls, and measurements throughout the home were disproportionate. I hired an inspector and uncovered even more alarming issues, including a damaged roof, which is unacceptable for a supposedly "new" home. Despite promises to resolve these issues, many remained unresolved even after closing at the end of September. For example, Lennar addressed the lighting issue in December but left behind a complete mess, which still hasn’t been cleaned. Throughout this process, communication was horrible—from the builder to the home consultant and other parties involved. The frustration and lack of professionalism made me regret proceeding with the purchase. I hope this review helps other potential buyers make an informed decision when considering Lennar. My experience has been nothing short of frustrating, and I would not recommend them based on this ordeal. ... More

Our experience with Lennar was unnecessarily stressful and filled with avoidable complications. Fortunately, my wife is a Realtor, with her father as her broker, and their efforts were critical in salvaging this deal. Without their intervention, it likely would have fallen apart due to Lennar’s lack of competence and misleading assurances. As buyers on a work visa, we didn’t meet Lennar’s criteria for an FHA loan, but we were happy to proceed with a conventional mortgage. Despite agreeing on this upfront, the underwriting process dragged on far longer than necessary, well past the “quick closing” date that Lennar kept emphasizing. Ultimately, we were denied the loan because my wife worked for her family business—a detail we had disclosed from the very beginning. It was unclear why this issue wasn’t flagged earlier, which could have saved us significant time and frustration. Communication throughout the process was abysmal. If we hadn’t been proactive in keeping everyone informed, no one would have known the status of the deal. To make matters worse, we received multiple emails from Lennar with congratulatory messages and instructions for next steps, even after our mortgage had been denied. Thanks to my wife’s father, who contacted Fannie Mae directly, we were able to resolve the mortgage issue and close on the property. We later learned that other buyers in the same community had faced similar denials, raising the question of how many deals could have been saved with better support and expertise. The problems continued on closing day. We were told we would have to complete a remote closing—without any input on this decision—and were charged for the “convenience.” The process itself was delayed as the ALTA statement had to be corrected not once but five times. Even after we signed the documents, we were left feeling uncertain whether the process was complete. After following up multiple times, we finally received the code to our front door and to no surprise we had been sent the incorrect code. It wasn’t until I left a negative review that Lennar provided a “closing pack,” which still lacked essential information. For instance, the included Ring doorbell couldn’t be activated because the necessary screwdriver wasn’t provided. This review highlights only a portion of the challenges we faced. To add to the stress, my wife was pregnant throughout this ordeal. Lennar’s sole redeeming factors were the efforts of their sales agent, Rob, and their mortgage advisor, Robin, who worked tirelessly on our behalf. Despite their help, this experience has left us unwilling to consider buying from Lennar again in the future. ... More

I purchased a new Lennar home and used Lennar finance/closing company. During the process I was required to register 3 seperate portals; building, finance and closing. During the process I recieved over 200 emails from Lennar employees. I have purchased several homes in the past and have never experienced this lack of communication/confusion that I did between Lennar employees. There is no reason company of this size can not streamline their process and make it more simplistic for the customer. I would never use Lennar finance/closing company again.

Lennar provides one of the lowest price-per-square-foot homes in our area. That is the best part of our home buying experience with them. I advise you to carefully read the contract before signing it. Lennar Mortgage was unprofessional in many ways during our buying process. They leaked our private information to other parties. The mortgage agent was unorganized and falsely accused us of withholding financial information. Make sure you carefully inspect the home during the final walk-throughs. Our "fix-it" list, which was to be completed before the final walk-through, was unfinished and we had to debate with the superintendent to get them to clean up paint that had been spilled throughout the second story of the home. After closing and living in the home for a couple of weeks we found some more issues. Our living room was wired incorrectly. The sinks in the second-floor bathrooms were leaking immediately after we closed. They cut the granite countertops incorrectly causing the sinks to leak around the base of the faucet. The solution was to try another faucet and a lot of caulk. The faucet is the incorrect type for the countertop. It's not leaking anymore, but it's still not built correctly. Our sliding glass door handle just fell off last week (after 2 months of use). Thankfully, all of these issues are covered under the warranty. What happens when that warranty ends? We will have to pay for the repairs. Considering the challenges we've encountered during our home-buying experience, I will not buy another home from Lennar. If you have other options for buying a home, then I suggest you buy from someone else. ... More

I had lot of issues to close my recent home with Lennar. They didn't include my realtor name in my closing. I called customer service for some issues, but the response was very rude.

The unit would be more valuable and flexible if it had 2 feet more width and depth. The garage is too small for the average car. Doors to narrow for multiple passing and closing without interference of some kind. Doors to narrow 28" throughout. 4-5 doors would have been better as Sliding doors.

My Grant Deed showed description of the property with HS (home site) number without the actual address in it. And Lennar Title Co. refused to fix this issue.

First time buying Lennar home so not aware of negotiation. Me and my neighbors bought same model house around same time but they got 50k less than , what I paid. It is more than 10% discount they got. Even other side neighbor negotiated 70k on listed price. Now I am feeling like fool to buy this house.

I am licensed real estate agent, and this purchase is the worst experience I experienced in over 30 plus years in the business. I worked with Lennar previously and things did go smooth, but not this time. Things that went wrong : 1) I had a contingency to be respected. But it was ignored in the contract 2) house completion date that I was told was moved forward by 3 months which was not convenient at the time 3) steering toward “ Preffered lender”, which at first failed to communicate properly. Then, the “ best deal “ on mortgage rate was unacceptable, but the management did come thru here as they allowed outside lender at the last moment to step in 4) HOA document took a very long time to provide , and only got provided months after contract signing 5) walk through was done with no running water. This was communicated too late to cancel it. 6) items at walk through that were inoperable were put on the repair list, but not repaired prior to closing 7) repairing these items through Lennar warranty is proving to be difficult. ... More

Problems with water pressure, landscaping, cabinetry, garage door seal, closet door closure, etc, etc

We went with Lennar because we got more bang for our buck. However, it came with a price. Read below. The sales guy was our first interaction with Lennar. He was very condescending and not very responsive most times. He always seized the opportunity to say something condescending. Often times when he felt that he was repeating himself he would say "I said" or "like I said" or "I already told." He rubbed me the wrong way the entire time. Once we went under contract I don't think we heard from him. The experience with Lennar and especially that guy was very transactional. Underwriting was a disaster. It was the single most stressful situation I have ever encountered. The lady who was assisting the underwriter was not doing her job. She would wait until the last minute to request documents from me. I would always get them back same day. Needless to say, she caused our closing date to be pushed out. I had all of my paperwork together and ducks in a row before I started the homebuying process, but the way that underwriting went, you would have thought I was an offender who could not be in so many feet of a school or something. My loan officer was remarkable. Her name is Karlene. She gave me a peace of mind during all of the underwriting drama. The quality of the home is still TBD. We have been here three months and have already had plumbing issues in a bathroom that we seldom use. The craftsmanship of the homes is sloppy. During our walkthrough I requested that several issues be addressed. One issue was a noticeable slope in one of the bedrooms upstairs. Their contractor reworked it a couple of times but it is still there. According to the builders, there is a percentage of correction that they must meet. Some issues were masked and not actually corrected. Lennar chalks that up as cosmetic. I assume that means those issues aren't important, despite the price tag on the homes. We also had some wiring issues that required Lennar to send their contractor out. We have a whole in our drywall that I must put a work order in to repair. The wall in which the dryer vent comes from is not finished. I pointed that out multiple times prior to closing. I must put a work order in there as well. I don't think the contractors are managed well. The homes being built in my community (Balm Grove) are left wide open all night. There has been times when we would ride by at night and all of the lights are left on and the garage and fronts doors are left open. Imagine the critters. Hence, the reason that we had a pest issue upon move in. Oh and it is frustrating to watch the progress of your home being built, only to come back the next day to see that another contractor damaged what was newly installed. Luckily for us, we lived nearby and was able to spot these issues daily. Not so fortunate for the people who do not have that opportunity. I want to circle back to the arrogant salesman. I noticed that some buyers were welcomed into the community with signs and balloons at their home. Not us. Not so much as a thank you card, but I am sure that guy received a pretty hefty commission on a nearly half a million dollar home. Lastly, on closing day, the people that we encountered we nice. Maybe the processing department. Please note, I experienced other issues but did not mention every single detail because some of them were addressed during our walk through. My best advice is to go with your gut when deciding whom to work with. Have a realtor! She was my saving grace when dealing with the not so friendly salesman. Also, document everything. Try to have all affairs in order before underwriting because if you get the same pair that I worked with, it will be a headache. I heard that some of my neighbors experienced worse. Also keep in mind that Lennar does sell to investors which means that after what I believe is a 60 day waiting period, your neighborhood will have renters. Nothing against renters but do your research on the Triple Creek drama and join the community FB group (if allowed) prior to purchasing. Best of luck! ... More