Lennar Reviews

Low quality company

We were very excited to have Lennar build our new home. However, we encountered many obstacles and were pretty much told deal with it or find another location to build. Warranty items take time to rectify. In the end, we have a beautiful new house that we hope to enjoy for years to come.

Communication and response time is horrible for any warranty work needed. We were promised several things from first warranty guy then he was switched to different property and new guy has no idea about anything. Wait time to get items addressed and taken care of is ridiculous. We have asked to speak with supervisor verbally, through text, and via emails. No response on that yet either.

Everything is falling apart! Too many issues to have only been here 4 months!!!!

Carpet got paint drops on in bedrooms! Doorlocks at front door and garage door were sticky, not smooth to lock! White paint smeared on the bottom boards most corners....cable ends stuck out in the foundations! One of the wood board on kitchen floor starts to peel off!

The yard overall is below average, numerous dead grass spots, grading on three sides is very uneven with depressions unusually deep and makes it hard to walk on due to how uneven it is, have seen the other Lennar neighborhood in Loris I was considering and was impressed with the yards there so was expecting same. The walkway from front door to driveway is not usable during heavy rain as tge roof water explodes off the roof in a few areas and douses the walkway. The interior is fine so far and the hvac, plumbing and electrical has all been good so far, the overall product for the cost point is fair, just disappointing a new home would have such a violent rainwater drainage issue that make the walkway unusable. The yard overall is horrendous workmanship regarding prep and leveling, really poor result compared to other new properties I have purchased, I wish at this point I would have gone a different direction with my decision to purchase a Lennar home. ... More

Make sure you get an inspection. Water leak in walls, they found mold in new home. The plumbing had water leak in wall. The need to slow down lots of short cuts Stone on front had to be redone, crack sink, cupboard Things not sealed. Patio door, foundation fill Lots of work orders. Slow down and do a quality job. Need to make sure supervisor follows up

Terrible workmanship, no follow-through (example: I have a work order that's 3+ weeks old), promises not kept, no accountability, excuses for everything. It is VERY clear they know & don't care.

I believe I was charged more than expected after the seller recognized me as a serious buyer. This raises concerns about the fairness of the pricing process. Additionally, I made multiple attempts to contact the Lennar Mortgage agent to address important questions, but my calls were not answered. As a result, several of my questions remained unresolved before the file was closed, which is unacceptable and reflects poor communication and customer service.

The closing day was the highlight of my experience because I knew I wasn’t going to have to deal with Lennar anymore

Loan manager is arrogant and unhelpful. I don’t know when or if I will ever get my $500.00 refund having asked so many times with no answer at all

Why do I need to fix issues with a NEW home?

Do not sign even when they say they'll fix issues without it in writing.

My countertops were ruined in between the final walkthrough and my move in date. The cleaning crew was horrible and left streaks from a dirty rag on my white countertop. This left brown streak on my counter that after multiple cleaning attempts from Lennar can still be seen at the right angles. There’s was and still is paint all over everything from the paint “touch ups”. There is still tape from the yellow tape walkthrough on my walls. My floor is starting to gap between the planks.

I was excited about having an all-in-one home buying process. The financing side was easy, and the loan officers were helpful and responsive. The only issue I experienced during financing was the third-party verification process they would call and sometimes keep me on hold for hours while confirming information. It wasn’t ideal, but it was manageable. Unfortunately, my experience with the construction team and the overall quality of construction was much less positive. The construction manager repeatedly made excuses for repairs that were not completed on time. The paint work throughout the house was inconsistent and spotty, and during our walkthrough we identified a broken cabinet that needed to be replaced. It was also frustrating that the construction manager was not transparent about the status of repairs. During our final walkthrough, the house was still a mess and many of the repairs from the third-party inspection report had not been completed aside from some paint work. Despite this, he told us the remaining items would be completed by the end of the day and asked us to sign the closing documents before the repairs were finished. When I refused, I was met with more excuses. When I returned for another walkthrough, some of the repairs had been completed, but the construction manager continued to make excuses and even told me the broken cabinet had been replaced when it had not. Instead, it appeared cosmetic fixes such as filler and paint were used to hide the damage rather than properly replacing the cabinet. Now that I am living in the home, I have identified additional items that were either not addressed or were hidden during the initial walkthroughs. This has been very frustrating, as many of these issues should have been resolved prior to closing. It wasn’t until I threatened to pursue legal action that someone finally reached out and ensured the repairs were completed properly. That part of the process was frustrating and disappointing, especially after what started as a smooth buying experience. ... More

Home purchasing was easy - my sales agent did a great job. However the quality of the house turns to be below the code standards, the project manager who came for walk through was lost in his own world saying very blue tape is as per the code standards.

No a pleasant experience. lots of things still wrong with house and no one willing to help us.

I just closed on my 8th home, and unfortunately, this was the most unprofessional and frustrating experience of them all. While I am thrilled to be in Carnes Crossroads, the process with Lennar was a major letdown. Key Issues: Poor Construction Management: My construction manager was so sloppy that I eventually gave up on a repair request and fixed it myself before closing. Subcontractor Negligence: Contractors left permanent stains on the garage floor, deck, and concrete outdoor areas that cannot be removed. Lennar Mortgage was the WORST: I was cycled through three different agents who never briefed one another, forcing me to repeat information constantly. Closing Nightmare: It took two appointments and over three hours to close due to an archaic, back-and-forth document approval process. Poor Communication: The selling agent frequently provided incorrect information and failed to follow up on basic requests. The Verdict: If you walk through Carnes Crossroads, you can clearly see the supreme construction quality in the original section compared to the newer Lennar section. I am buying into this beautiful neighborhood, but certainly not because of the house quality or the builder's service. Brace yourself for a DIY approach if you buy here. ... More

I am extremely disappointed with my experience purchasing a new home from Lennar, and I strongly caution future buyers to double-check their contracts. You expect a brand-new build to be move-in ready, but ours has been a nightmare of poor craftsmanship and what feels like a deliberate bait-and-switch. First, our appliances were delivered more than five weeks late. When they finally arrived, Lennar severely downgraded them from what we paid for. Our contract clearly stated a refrigerator value of $2,440, but they delivered a model worth only $1,048. The contract also listed the washer and dryer at a $2,520 value, but they gave us units worth only $748 each. They shorted us over $2,400 in appliance value alone, hoping we wouldn't notice! On top of this, the house itself lacks quality control. Upon moving in, we found a visible hole in the restroom drywall, cracked wood on the side of the house, and several cosmetic defects. We have reported these issues, but their customer service team drags their feet and has still not fixed them. Once you sign the closing papers, Lennar abandons you. Hire your own inspector, verify every appliance model number against your contract, and be prepared for a fight. ... More

The whole experience was not what I imagined being my first time buying a home. There is a lot of poor communication. They lied about the HOA amount prior to locking you in on the mortgage. I have emailed and call multiple people but no one has got back to me to fix the issue. Logan is one of the saleman and I believe just want to make his commission so he will tell you anything so be careful. Do not trust anything the people from Lennar says. I personally should have listened when other warned me about them. You live and you learn. I do not recommend it at all.

My experience buying a home from Lennar was extremely disappointing. The construction quality was poor, with noticeable defects and rushed workmanship throughout the house. Communication was frustrating and inconsistent, and issues we raised were either delayed or ignored. For such a major investment, the lack of attention to detail and customer service was unacceptable. I would not recommend purchasing a home from this builder.

The home is build with inexpensive materials, like simple wire shelves in the main closet or pantry. It does not have any bathroom amentities (think toilet paper holders or medicine cabinet). During the orientation I listed various items on a punch list to be resolved before closing, however two months after closing nothing has happened and Lennar went quiet.

Buying prices was completely chaotic. Would not do that again. House itself has unsolved basement flooding and Customer Care person will not return my calls. Extremely frustrated with Lennar overall.

While we understand that there may be issues with any new build, this experience has been utterly frustrating and exhausting. Quality of materials is poor, quality of workmanship is non-existent! There was more paint on the floors than on the walls, the grout work was messy at best, greasy foot print on the carpet, faucets are cheap and starting to break and we've only been here 1 month. Still blue tape left all over the house from the 2 walk through sessions. Very few items have been fixed adequately. We need to re-caulk all the bathrooms because they were not done correctly. The windows are poor quality. The appliances were not installed correctly and we now have to deal with Frigidaire instead of the builder correcting the issues. Overall a very disappointing home! We have a storm drain directly behind our back yard, which is constantly filled with construction debris and, therefore, does NOT drain. We have a lake (or skating rink at the moment) in our backyard. We have addressed this issue with the builder, but nothing is corrected. We are going to have to spend thousands to make this home livable and viable for longer than a year. ... More

Still awaiting follow ups