Skip main navigation
Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

WORST EXPERIENCE I HAVE HAD IN HOMEBUYING PROCESS

  • George H.
  • Verified HomeBuyer
  • December 12, 2024
  • Little Canada, MN

I am writing to share my feedback regarding my recent home-buying experience with Lennar, which, unfortunately, has been the worst I have encountered in over 20 years of working in the real estate and mortgage industries. From the initial purchase to the final stages, the process was marked by poor customer service, unresponsiveness, and a lack of professionalism. My expectations for a seamless and professional experience were not met; instead, I dealt with significant frustrations. The Lennar sales representative I initially worked with showed some responsiveness at the start, but when it ...

Lennar responded:
Good afternoon George, Thank you for sharing your review and bringing this to our attention. We sincerely apologize for the issues you experienced during your homebuying journey. We are committed to providing you with a much better experience moving forward as a homeowner, and we continuously strive for improvement. Your feedback is invaluable in helping us identify areas for growth. If any outstanding warrantable items still need attention, or if you would like us to follow up on your experience, please email us at LennarNews@Lennar.com. Moving forward, if there are any new items that need attention, please do not hesitate to submit a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Not great experience

  • Mohammad C.
  • Verified HomeBuyer
  • December 12, 2024
  • Ranson, WV

The loan approval process was awful. Kept asking for same documents over and over again and approved my loan at 7 pm the day before closing. Moved our closing date a week ahead and had many issues in the house from the carpet to the paint. The worst one being no internet service. Been almost 2 months and we still don’t have home wifi.

Lennar responded:
Good morning Mohammad, thank you for bringing this to our attention. We apologize for the inconvenience that you have faced. I will share this feedback with upper management for review. In the meantime, please do not hesitate to contact your local Customer Care Team by submitting a warranty request using your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Patience

  • Dorothy S.
  • Verified HomeBuyer
  • December 01, 2024
  • White Plains, MD

Patient with me through my financial issues. Sent in help ticket for heating issues, have not received help. Sitting in cold house while trying to get settled.

Lennar responded:
Thank you, Dorothy, for taking the time to share your feedback with us. We're sorry to hear that your heating issues have not yet been resolved. It seems we’ve had difficulty making contact, so please email us at LennarNews@Lennar.com with your preferred method of communication, and I will personally ensure someone reaches out to you as soon as we receive your ...

Total Score 1

Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Never buying a Lennar home again

  • Anonymous
  • Verified HomeBuyer
  • November 26, 2024
  • Rosenberg, TX

This company is the most unprofessional company I’ve ever dealt with. I never spoke to a real person the whole process, and every time I had a question it would never get answered. Also, when I purchased the house, the house was robbed, and I was told that this was the first time it ever happened in this area but the funny thing is I spoke to people who also bought a house in the area three months ago and they told me that this happened to five different homes. There is no transparency with this builder. Also recently I got contacted by the builder saying that the roofing company needs to do ...

Lennar responded:
Thank you for sharing your review. We're sorry to hear that you feel there has been a lack of transparency. We sincerely apologize for any issues you've experienced during your homebuying journey. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

O accountability

  • THE GRITTI L.
  • Verified HomeBuyer
  • November 15, 2024
  • San Antonio, TX

I must of dealt with 8 different employees when I had a real estate agent. I did all the work of the agent. Talking to 8 different people is not only confusing it was hard to hold anyone accountable for the mistakes.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you faced during your home-buying process. We are sorry you had to deal with so many of our associates and that the process was confusing. Your feedback is valuable to us, and will be shared with upper management to ensure improvements are made in our customer service approach. We are committed to making the process more user-friendly and providing better assistance to all our customers. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Could of been better

  • Marvin E.
  • Verified HomeBuyer
  • November 14, 2024
  • Menifee, CA

Horrible communication with all parties involved with Lennar. Lennar agent saw us show up with our realtor and advised us last minute that we would not be able to use him. We were pretty much on our own throughout the whole process.

Lennar responded:
Good morning Marvin, Thank you for sharing your experience with us. We are sorry to hear you felt you were on your own throughout the homebuying process. Moving forward, we hope to have the opportunity to provide you with an exceptional homeowner experience. If you have any questions or need additional support, please don’t hesitate to reach out to your local customer care team by submitting a warranty or service request through your Lennar account. This ensures that your request is properly documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Horrible experience

  • Nagavendar Reddy A.
  • Verified HomeBuyer
  • November 14, 2024
  • Phoenix, AZ

If I ever have to buy a home again it will not be Lennar

Lennar responded:
Good afternoon Nagavendar, thank you for your feedback. We are sorry to hear that this was a Horrible experience for you. If there are any outstanding warrantable issues, please send us an email referencing this review to CorporateCustomerCare@Lennar.com with details of your concern. For future warrantable items, please reach out to your local customer care team by submitting a warranty request online through your Lennar Account. This ensures that your request is documented and prioritized for prompt ...

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Horrible

  • Lynn A.
  • Verified HomeBuyer
  • November 07, 2024
  • Dayton, NV

You need to hold you sales person feet to the fire the will tell you anything to get the sale. Including just fill the application in briefly don’t save yourself a headache fill it out completely!!! And be ready for sales pressure. And they don’t stop showing your house once you give them the deposit they continue showing your home until right before the cleaning for closing. Make sure you take pictures of the items noted in walkthrough as they won’t fix them all.

Lennar responded:
Good afternoon Lynn, thank you for taking the time to share your experience with us. We are sorry to hear you felt this was a horrible experience. If you have any questions or warrantable requests, please submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

No good experience

  • James L.
  • Verified HomeBuyer
  • November 01, 2024
  • Milton, DE

Our experience was horrible was not told all info up front about fees and wasn’t told that any water that being used for lawn is considered water going into sewer which it’s not they should of put 2 water meters on . Al door to basement is to small should have been a 36in door so you can get things down there it’s a 36in stairwell. So we lose 1/3 of our house because doorway to small. Not a good experience at all I was charged for things starting sept 3 and we did not settle till sept 11

Lennar responded:
Thank you for sharing your experience with us, James. We are sorry to hear we did not meet your expectations.
If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 1

Responsiveness 3

Homeowner

  • Brian C.
  • Verified HomeBuyer
  • October 24, 2024
  • Westfield, IN

Lennar has absolutely no control, whatsoever, over their subs who eat food and leave food scraps on the floor, ketchup on the new woodwork, and the paint sub dragged their muddy boots all over the brand new carpet at the most critical time just days before closing. Lennar, however, would not do a complete carpet replacement, even though those same boots made God only knows how many trips across the street to the disgusting disease-ridden port-a-let. The finish workmanship was the worst I have ever seen in 40 years of purchasing new homes. The finish workers (literally) nailed trim boards ...

Lennar responded:
Thank you for taking the time to share your feedback, Brian. We sincerely apologize for the issues you experienced with the subcontractors and the workmanship on your new ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

..at your own risk

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Dallas, TX

Words can no longer describe what we’ve been through with Lennar. Home & Materials - scary cheap Communication - nonexistent Proactivity - only when you remind them Price - reasonable Thank goodness for Billy the construction manager, he’s been a blessing.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the challenges and frustrations you have faced with your new home. We understand how important it is to have quality materials, effective communication, and proactive service, especially when making such a significant ...

Total Score 1

Quality 2

Trustworthiness 1

Value 5

Responsiveness 1

Mosie

  • Maureen Rose S.
  • Verified HomeBuyer
  • October 23, 2024
  • Providence Village, TX

The entire process using the internet and “portal” was a nightmare for this Baby Boomer! Everyone I encountered assumed I knew how to navigate, upload, download, scan, import to a file - and I still don’t! AND - I didn’t have a computer or the internet, so this experience left me with a bad impression of Lennar. I was treated like an absolute moron because I didn’t understand how to present documents or find one to sign!!!! And when I did ask for help, many people were impatient with my lack of understanding the technical lingo. Very unpleasant experience

Lennar responded:
Thank you for sharing your experience with us, Maureen. We sincerely apologize for the frustration and inconvenience you faced during your home-buying process. We understand how challenging it can be to navigate online systems, especially without prior experience or access to the necessary ...

Total Score 1

Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Ok product. Horrible process and buying experience

  • Ferdinand M.
  • Verified HomeBuyer
  • October 23, 2024
  • Fontana, CA

I was initially drawn to the design of the home. The design and the actual house is ok but the entire process was bad. The entire process was transactional and it was not at all efficient. I never felt like a valued home buyer. Support was lacking and at times several departments from Lennar does not seem to know what is happening. I have heard this same experience from others that actually bought my old home instead of a new home from Lennar. Customer Service is definitely below average.

Lennar responded:
Thank you for sharing your feedback, Ferdinand. We sincerely apologize for the negative experience you have had with your home purchase at Azalea at The Arboretum in Fontana, CA. We understand how frustrating it can be to feel unsupported and undervalued during such an important process, and we regret that your experience did not meet your ...

Total Score 1

Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Horrible

  • Stephanie T.
  • Verified HomeBuyer
  • October 21, 2024
  • North Fort Myers, FL

We had the worst experience with the lennar sales team and construction crew. I would never recommend lennar to anyone. It’s suppose to be fun and exciting purchasing a home ours was the compete opposite.

Lennar responded:
Thank you for sharing your feedback, Stephanie. We are sorry to hear about the negative experience you had with our sales and construction team and apologize that your experience did not meet your ...

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Quality Check person was extremely rude and unprofessional

  • Nitin Navnath S.
  • Verified HomeBuyer
  • October 21, 2024
  • Durham, NC

Overall experience was good, their correspondence was amazing, frequent updates on progress and closing was smooth. Meeting with a contractor and walkthrough was amazing. Build quality is average. Lennar Quality check person who was appointed during blue tape inspection was very unprofessional and rude, he was behaving as if Lennar has given home for free as a charity and any question or quality issue we raised kind of agitated him personally. I am sure this is one of employee but that experience was very unpleasant to the point I wanted to just leave deposit and not proceed with ...

Lennar responded:
Thank you for sharing your feedback, Nitin. We apologize for the negative experience you had with our quality assurance associate during your blue tape inspection and regret that your experience did not meet your ...

Total Score 1

Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Bad buying experiences with Lennar

  • Allison V.
  • Verified HomeBuyer
  • October 18, 2024
  • Humble, TX

Have bad experiences with Lennar’s title and sale agent. They tried to tell us wire the money before the closing date which is understandable. However, the final walk through date is AFTER the closing date. I voiced the concern without any answer. On Lennar track, they are no where ready for closing. No seller commitment document, no survey document uploaded or provided. I bought 3 homes with them and this will be the last one

Lennar responded:
Thank you for sharing your feedback, Allison. We sincerely apologize for the negative experience you have had with your home purchase and we regret that your experience did not meet your expectations. If there are any outstanding warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Generally not a great experience

  • Ahmed Akram M.
  • Verified HomeBuyer
  • October 16, 2024
  • Durham, NC

Staff was not the most friendly or responsive Missed drywall inspection

Lennar responded:
Thank you for taking the time to share your feedback, Ahmed. We sincerely apologize for the inconvenience and frustration you experienced with our staff and the missed drywall ...

Total Score 1

Quality 2

Trustworthiness 4

Value 2

Responsiveness 1

Do not use LENNAR MORTGAGE

  • Anonymous
  • Verified HomeBuyer
  • October 16, 2024
  • Catawba, NC

Save yourself from tremendous headache and stress, and not use LENNAR MORTGAGE in your homebuying process.

Lennar responded:
Thank you for sharing your experience with Lennar Mortgage.
We hope to regain your trust and offer a better experience in the future. If you have any warrantable items or questions, please feel free to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This will ensure that your request is documented and prioritized for a prompt resolution.
Thank you for giving us the opportunity to improve.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Not customer friendly

  • Srinivas P.
  • Verified HomeBuyer
  • October 16, 2024
  • Raleigh, NC

I think we had the worst experience with the Lennar team, from sales to concierge. Once you sign the initial contract, the sales team acted as if they don't know us. We tried to contact them a couple of times regarding the change in closing date from what was initially confirmed and there was absolutely no response from them. We left a couple of voicemails but no call backs or anything. Then there's another team called concierge team. This team should be renamed as the legal team as anything you ask them they take screenshots of the contract and send them to you with a note that you agreed to ...

Lennar responded:
Thank you for taking the time to share your feedback, Srinivas. We sincerely apologize for the inconvenience and frustration you experienced with our sales and concierge ...

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

Wouldn’t go through Lennar again

  • Jada Tiffany M.
  • Verified HomeBuyer
  • October 16, 2024
  • Providence Village, TX

My home buying process (1st time) was traumatizing. I was so excited at first but Ronnie was a huge bully and Jody was very condescending. Everything was rushed I had no time to think or weigh my options on anything . Ronnie made the experience the worse she was so rude and pushy. Jody would try to be helpful at times but her delivery and tone always seemed ask if I was bothering her. I wanted to back out so bad the only person I had a positive experience with was Taylor. When we did our walk thru she was nice informative and willing to help

Lennar responded:
Thank you for sharing your feedback, Jada. We are truly sorry to hear about your experience, especially as a first-time homebuyer. Our goal is to provide the best possible service and quality to our homeowners, and we regret that we did not meet your ...

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Terrible

  • Jeremy A.
  • Verified HomeBuyer
  • October 16, 2024
  • Elmendorf, TX

The only good part of of this process was from the loan and title personally our home concierge Jose terrible terrible terrible all you guys did was take advantage of a young military family thinking we were stupid cause our age and cause we were officially here in San Antonio yet as well as his boss who called and blamed us for the problems we had in our home because we hired a third party inspector and her word i quote “ Lennar is a faster moving company then anyone else so with you hire a third party inspector it pro longs if and cause the issues you are having” basically because they ...

Lennar responded:
Thank you for sharing your feedback, Jeremy. We sincerely apologize for the negative experience you had during your home-buying process.
We are sorry to hear about the issues you faced with your home concierge and the comments made by their supervisor.
If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and handled by the appropriate team.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

I have purchased 9 new homes before this one and I have never had the problems I had with dealing with LENNAR.

  • Randy B.
  • Verified HomeBuyer
  • October 10, 2024
  • Foley, AL

I had over 90 emails and texts before I closed on my home. Most of the correspondence was deputed. Mary helped as much as she could but her hands were tied on a lot of the problems. David was my go to guy and he had to check when problems came up.

Lennar responded:
Thank you for sharing your experience with us, Randy. We sincerely apologize for the numerous emails and texts you had to deal with before closing on your home. We understand how frustrating it must have been to encounter so many issues and ...

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Terrible

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Zebulon, NC

Would absolutely not recommend. Cut corners at every possible turn. The material used was as cheap as possible and absolutely 0 attention to detail, to the point they messed up the install of several appliances and little things like the electrical outlets aren't even flush with the wall. The buying process was no better and should have served as my first warning. Once I paid my deposit, my realtor and myself recieved absolutely no communication from the representative. I also went with them for the loan due to promotional interest rate and there were numerous issues even in this ...

Lennar responded:
Thank you for sharing your detailed experience with us. We sincerely apologize for the issues you encountered during your homebuying journey. We are sorry to hear about the poor quality of materials, the installation issues, and the lack of attention to detail. Additionally, we regret the communication problems you faced during the buying process and the challenges with your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

Unresponsive, unaccountable and untrustworthy.

  • Julianna L.
  • Verified HomeBuyer
  • October 09, 2024
  • Anaheim, CA

Honest experience as a first time home buyer. Lennar is only great front facing surface level. They sell you well and are responsive only in the selling phase. The second I paid my deposit and they secured my payment, they basically were unresponsive. We had to proof various documents - a lot of the info was wrong. Even after asking for a revision, they’ll get the same info wrong on a different document. They couldn’t get my HOA price right - I had to correct them on their own rates four times. I brought in my own inspector during the final walk through, and I received approval from ...

Lennar responded:
Good morning Juliana, Thank you for sharing your honest experience as a first-time homebuyer. We sincerely apologize for the issues you encountered during your homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 3

Complicated

  • Anonymous
  • Verified HomeBuyer
  • October 09, 2024
  • Beasley, TX

Terrible experience. I wouldn't and wont do it again.

Lennar responded:
We are sorry to hear you had a terrible experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Narrow Reviews by Area