Lennar Reviews

The whole process went very well, but things have changed from the last time we built a home. We love our new home. We bought it when it was framed up. The downside of that was that we couldn't make any changes without a HUGE financial cost. We couldn't go into the house without a Lennar person with us, which was very different for us. Everyone we dealt with was extremely responsive to us and the CM was so helpful going through our finished home with us before closing.

Our experience with Lennar was extremely disappointing, primarily due to poor communication throughout the entire process. From the beginning, our sales agent did not clearly communicate which homes were available, which made the search more difficult than it should have been. Communication issues continued even after closing. At one point, our main point of contact (the sales agent) left, and no one informed us we only found out after trying to reach them ourselves. As first-time homebuyers, we expected more guidance. Instead, we were often left to figure out next steps on our own, with little to no support when questions or situations came up. Before closing, we pointed out multiple issues during our walkthrough, but many of these were never addressed. At our 30-day walkthrough, we found that several of those same issues had still not been fixed or even properly documented in service cases. When contractors did come out, the problems were not resolved. Additionally, communication with our home care representative has been poor and unresponsive, adding to the frustration. While we are happy with the home itself, the overall experience was far from smooth or professional, and did not meet the expectations that were set. ... More

This was an amazing experience! Thank you so much for making me a homeowner.

The best purchased I made. Everything is upgraded no need to upgrade. Love the big windows all around the house. It’s specious, it comes with high end appliances. They are easy to work with if you have issues with house, for example: an outlet not working. All you have to do is put in a maintenance order, Lennar service team will contact you and they will set up an appointment and fix the issue. Haven’t had a problem with them yet!

Amazing experience And easy to deal with.

This is a great community! And my house is a delight for me. It took about 4 months to make it what I would have wanted to be delivered on day 1 (i.e. some customization like pulls on drawers and cabinet doors, tall toilets, towel bars, washer & dryer, my preferred refrigerator, pull-out drawers in the lower kitchen cabinets, etc. You know, the things that make a house a home.) I haven't yet reported any issues for repairs because I'm saving them for a larger list. Most of those issues are minor. I'm hoping the responsiveness is top notch. Overall, I'm quite happy with the house.

Team responds efficiently to questions and issues.

Enjoying everything from start to finish. Would recommend. Family loves it

Lincoln was the best part of this process, and we also used Lennar Mortgage-everyone there was top notch.

The design very poor. Here are some examples. 1. light switch located far away from entrance. You cannot turn on the lights you get into the house. Need to walk quite a few steps to get to the switch. This can be potential hazard, 2. window location at the entrance is bad. In stead of facing to the sidewalk, it faces to the neighbor. This makes the window is completely useless. 3. The powder room is so tiny. You cannot get in/out the bathroom easily. This can also be potential hazard 4. All faucets are very cheap. Windows are hard to open/close. 5. One light above the stairs installed awkward. It works, but it makes the property looks very cheap. Overall, Lennar is a very cheap builder! ... More

The process of the purchasing was not bad but a bit tedious. The family like the residence. On the negative side, there is no toilet paper holders, towels racks and medicine press installed in any of the bathrooms. Also in the master bedroom, the closet shelves broke. The sprinkler is not working. I will assume that spending money for a purchase this large, one should expect a better product. On the upside, the closet was fixed.

We love living here. We are hopeful that Lennar keeps up their current reputation

We're first-time buyers, and many times I didn't feel the support I needed, even though the response was always quick. I think the buying process could be a bit more user-friendly.

The tile contractor had to come back and and correct his mistakes ,still waiting for the landscaper to replace the dead tree that I was told is dormant back in November and if the contractor who passes himself of as a painter ,then I’m a brain surgeon.

Overall was good experience from the initial purchase, finalizing paper work, inspection, and closing even though it was handle by various staff found all to be helpful. Concern had was not being able to change some things in the house but realized products in place were of good quality. Happy with purchase.

Lennar set the price and it was not negotiable, although it was fair I didn't feel like we got a great deal. I loved the fact that they did not install builder grade fixtures and fans. I am able to purchase and install exactly what I want. I was a little disappointed with some workmanship and materials. The floor in particular had several chips in the tiles leading me to think it is not high quality. The walls plaster & paint is perfect, the ceilings are awesome and a fireplace feature wall is very nice add. Kitchen cabinetry and layout is average. I absolutely hate the refrigerator but all other appliances are very nice. Disappointed to notice the pavers in the driveway are different than those in the pool area. For a 3 car garage, it is tiny. If you pull in close to the door on the outside wall there isn't room to open the car door. And there is no place to put garbage cans! ... More

My countertops were ruined in between the final walkthrough and my move in date. The cleaning crew was horrible and left streaks from a dirty rag on my white countertop. This left brown streak on my counter that after multiple cleaning attempts from Lennar can still be seen at the right angles. There’s was and still is paint all over everything from the paint “touch ups”. There is still tape from the yellow tape walkthrough on my walls. My floor is starting to gap between the planks.

I would highly recommend their product!!

I was disappointed in my experience as the communication from all teams involved was inconsistent and created financial burden for me. I went through three different mortgage people with no awareness of the changes happening, my move in date changed multiple times with no communication and my sales team just blamed everyone else. This is a big company and the multiple failure points was very disappointing. Take ownership within each team for each family.

Everyone at Lennar were very helpful the houses are beautiful

I was looking for a home in a certain price range. Ava showed me a couple of houses, but they were not quite to my liking, then….. she showed me a house that I liked AND the price had been reduced and in my price range. I signed a contract, got in touch with the loan officers (Candee and Ernie) . Everyone was patient and professional, from “looking” to “closing” The closing was fast, convenient and easy. I have owned a few Lennar homes, knew what to expect and am not disappointed. Lennar builds a quality house and I have never had issues with any of them.

Tract home, but the guys in charge of construction oversight are good and experienced. Structurally good, so far. Windows are better quality than expected while we looked at homes. Insulation is very good throughout the home. Cabinets are tract quality. Painting and texture was good, not perfect. Floors are good. Leaky dishwasher, so waiting to get that fixed. Appliances are GE, so... Lot grading is good. Fences won't go too much more than 7 years. Neighbors are great. Good mix of old and young. Mostly ex Commiefornians. Overall got what we paid for. Fair price, good location. Happy to be here. Hope the state does not go wacko like where we came from. ... More

We stopped at an open house January 3rd and closed on our new home January 23rd. Brian, Lily, Ann, and several others expedited us through the system (including a VA Loan). Outstanding. Our only complaint is the garage door has never worked with anything except the wall buttun inside the garage.

I really recommend Lennar

We had an amazing experience with Paige (our contact), Lindy, Kaci and I believe Gabby with the Lennar mortgage team! That customer service was great and process was smooth! Zach our salesman seemed fine, but through the process showed to have deceptive tactics, meaning later in the process. Nothing that was put in writing so we had to chalk it up as a loss. Dealing with Austin the person who walked us through our house and had us accept the house had deceptive practices, promised things to be done that weren't, told us they use flat paint to cover up their crappy finishing on the walls, told us we would get a discount to sod our back yard with the company Lennar uses but when I asked for the companies information he back tracked and said the discount isn't guaranteed we could just ask. Donald the construction manager is a great guy but promises work to be done and doesn't follow through. Todd the director of customer care, told us we need to temper our expectations of the work done in our house, that we need to use matte or eggshell paint so we don't see the crappy finishing on our walls. He also told us to stay away from painting dark colors so we don't see how crappy the walls were finished. He came to our home and told us the entire time our walls were a level 3 finish which is their standard but when I did a little research and talked to other professionals in the industry I sent him some information on level 3 finishing not being the standard for habitable homes as room walls, that it is the standard for walls in unfinished spaces or under textured walls, he back tracked and said he was mistaken on the level but that our walls were the Lennar standard. If you would like pics etc please let me know. We have gotten other professional assements on our walls and multiple companies have said our walls are messed up, and it would be expensive for Lennar to fix them which is why they are gaslighting us to try to accept crappy work. They have agreed to fix some of the walls but denied fixing others because the level didn't rock enough, it rocked but not enough for them to fix! We had a leak apparently due to a busted pipe and they told us we had to cover it because we didn't winterize our home. We moved in less than 24 hours before the last ice storm, so we had less than 24 hours to winterize our home! They replaced the pipe but told did not investigate the leak further. Two days later our carpet in our master bedroom was soaked. Todd said it was probably from multiple days of use from the busted pipe, but they were just going to close up the wall knowing we had used the hose for an entire week and the water probably was going somewhere before it started spilling out in our garge, but they didn't care to investigate all they were concerned with telling us is that we are responsible for fixing. We had some repairs done, our hood vent was crooked, our mantle was crooked, our built in bench was cooked and poorly cut out but the trim guy that was assisting fixing some of that told us all of our quarter round was put in wrong and he doesn't know why they did things like that. We had to hire him to do some trim work Heath told us they wouldn't cover. I don't trust anyone except the mortgage team with Lennar. They all will gaslight you to death instead of just admitting crappy work was done and fixing it. ... More