Lennar Reviews

As a fristime homebuyer, the sale associate, the lender and Lennar overall made the experiences tedious and difficult. The lack of communication, attention, and assistance during the process were unbelievable.

I’ve written my review on another questionnaire and it’s too long to write: but this was the worst experience for myself and my family . Worst , and I do not write negative reviews , so that should say something.

From the beginning, the Lennar Sales team was not responsive to initial inquiries we submitted for home we were interested in. It required me to follow up on weekly/bi-weekly basis before a representative even provided the information on the available homes and the plans. I felt like I was inconveniencing her asking for information. Once we signed the purchasing agreement, we submitted the application to Lennar Financial who waited a few weeks before reviewing and starting the escrow process. They only started with the paperwork 3 weeks before our close date but indicated it would not be an issue to get our application completed. 2 weeks prior to our close date there were issues arising validating our documents. We had to go back and forth between Lennar's "compliance" team and the loan officer to try to get documents cleared. The whole process was frustrating and insulting. However, we really wanted the home and the area so we proceeded with the purchase despite the issues we were having with Lennar. If we had known the type of company we were dealing with before getting half way through the homebuying process we would have not chosen Lennar or their in-house lender. ... More

I've purchased three houses in my lifetime, but none of the experiences compare to the terrible service provided by Lennar. Starting with the sales team, they are excessively pushy and pressure you into making impulsive decisions. They employ scare tactics and provide misleading information about the property. I strongly advise against making impulsive decisions and recommend thoroughly checking all sales information before making a purchase. Additionally, the sales team will email you the contract but fail to go through it with you to explain any details. The lender team also significantly increases charges without bringing them to your attention. It seems as though they are aware that most buyers don't understand their confusing C2C statements and won't spend much time questioning them. Even if you manage to catch discrepancies by comparing C2C statements with those of other Lennar home buyers, they will attempt to distract you with mind games. I recommend hiring a lawyer or an educated individual who understands closings well to validate their charges. For example, the HOA contribution fee was stated as $100 in the flyer and contract, but they charged me $1050 in the C2C estimate. It's essential to check the loan rate lock, as they may still impose a delay fee on you if home delivery is late due to internal construction issues. There are countless issues you will encounter with the team, and it's incredibly frustrating. While their home quality is good (which is why I bought three houses from them), I had my lawyer help me validate the details for the second and third houses. I strongly urge you to validate all information with an expert. Doing so will save you from numerous headaches and thousands of dollars. ... More

Garage didn’t finish until last minute. Refrigerator has problems since August 2023. It is still not fixed yet. Lennar said will order a new one for me. But never did. Now I’m still waiting for fixing the refrigerator. Closing check documents have not sent to HOA. Don’t know when I can get it.

Sales agent was not helpful

Zero communication. Lack of care in blue tape walkthroughs, unprofessional staff (ESPECIALLY at the Lennar regional level), shoddy craftsmanship. I can especially observe this watching all of the other houses get built around me in Guadalupe Heights in Seguin. Trash getting blown all around, builders trying to steal packages off my front porch, dirt and debris in the road. I will always tell people to avoid Lennar at all costs. Cutting corners should be Lennar’s slogan.

Poor subcontractors choice Lack of supervision of work done by subcontractors Quality of materials poor Mass produced homes to maximize progits

Home buying process felt rushed, our realtor also stated we would receive 2 ceiling fans which were never given. Was told we needed to sign a contract that very same day or else the interest rate and pricing of the home would increase the following day. We asked our agent to go through the contract with us prior to signing and he refused due to him being busy. We ended up having to visit the model home to have another agent explain the contract to us. We believed this was very unprofessional. The loan process required too many personal documents and there were too many contacts to keep updated. We had to re-upload many forms/paperwork into the portal and were quoted 24/48 hour deadlines with the threat of our loan not being approved. We were also not told that our closing day was done in person as we were initially told it was remote. Did not receive the address of the location of closing until 2-4 hours before the building closed. We love our home but the process of buying from Lennar was overly dreadful. ... More

Brio, the home final walk-through, I made them aware of some issues of the flooring of the house and some other details. The day came of the final war. True they weren’t take care of the person in charge told me they were gonna take care of the same day came back after closing they were not taken care of it, plus I believe it was my underwriter. Wait until the last minute to actually start working on my lawn we were supposed to sign on in the morning didn’t sign into 809 at night time then the title company was sending my personal information.

Keys didn’t work to my new home. Went to pick up keys no one was there. They were at a party very poor communication. My son and I had to wait 3 hours for tech to make us new keys. Still waiting to see if you all are going to pay land taxes.

Poor communication throughout the process. Failure of staff to communicate information and process things and respond to questions and queries in a timely manner if at all despite not even even financing the purchase. Poor complication at every level - sales, title, on site, etc….trying to get answers to anything during the process was someone kicking the can or passing the. Ucla to someone else who passed it to the next one and on and on. Also staff doesn’t seem to know what they’re doing or have the right information. Yup, overall just plain bad and glad it’s over.

Bad experience with lennar title.

When I came to Lennar I was looking for the home of my dreams a second home and I got stuck in a home that according to the Lennar seller was just an option and he force me to start the application and during the process he was going to help me to get in to the home I was looking, of course that never happened the guy really didn’t care . Due to my circumstances I accept to keep the home ,during home inspection I realize the cheap material that was used for the construction I’m afraid about a bad wind or rain I don’t think it will resist a storm . The warranty is only valid for a short period . The finance process was easy but I did not get the interest rate I was told on the beginning of the application despite an excelente credit score and 20%down payment it seems like they are in a hurry to sell their homes. ... More

Overall we were not happy at all. Lennar is a bottom line driven company with little or no concern for customer satisfaction. We would never build another Lennar home.

Worst sales team experience i have ever had.

I love the idea of electronic signatures but I was constantly hunting people down to ask what's changed on documents I've already signed to the point where it was just an inconvenience. I spent hours reconciling before and after documents. I was also told certain things won't be changed, I belive it was the estimate document, because they are fluid. I'm sorry but I won't sign anything if it's not correct. Horrible experience!

The buying experience was terrible and the house has already had to get the air conditioner unit replaced. The air is CONSTANTLY messing up. The tile in the shower looks like it’s been done by someone who didn’t know what they were doing. Never again.

Worst buying process in town, from begining to end of the process

Things starts to break from day 1, quality is very poor. Kitchen cabinets have wholes and they will not take care by saying they can't do any thing. First rain brought water and some of things started to break... Worst quality material, they just want to close faster without even taking care all the things that we mention during walk through. Overall bad experience.

Workmanship is absolutely not known by contractors finish details are ignored the whole experience has been a nightm

Painter sloppy, Tile floors marked up, dishwasher was not installed correctly… gaps in sliding doors big enough for mice to get through… I see the A/C repair guy at one house or another every day on my street.

Most of the experience was good with the exception of the closing process. They close of the house was delayed by a month or later. We were charged a rate extension fee through Lenar mtg and were told that this would be credited back and it never was. I tried following up on this several times only to get delay after delay which leads me to the thought that it’s really just a stall tactic until I go away. This has been a terrible experience when it should’ve been a great one.

Terrible overall experience. The salesman, salesman’s supervisor, concierge, Construction Foreman all were horrible. The lack of follow through and returning calls was unacceptable. The title company returned half of my calls until I closed then stopped returning my calls. Ken, who did the warranty walk through and sign off was great. I’m a seasoned investor and not a first time home buyer which is what they are used to dealing with. They prey on the ignorance of the buyer and don’t put the buyer first.

Unorganized unaware poor work efforts