Lennar Reviews

Working with Lennar was a nightmare. I’d heard negative stories from friends and my real estate agent about buying a home from Lennar, but I’m usually a pretty easy going guy, so I didn’t expect to actually have any issues with them. I was very wrong. Two of my friends who were also moving into this development backed out of their contract and sacrificed their $3,000 deposit because of how bad their bad experience was. Instead, they went with a DR Horton development and loved it. I decided to stick with Lennar, but in retrospect, I wish I would’ve backed out too. Their communication is horrible. They don’t respond to most emails, texts, or calls. They didn’t schedule a closing date and time with me until a couple of days before, which by that time, I’d already had travel plans and had to make adjustments. They changed the flooring for my house from what they had initially told me, and didn’t even bother to give me a heads up. They tried to strong-arm me into using Lennar’s lender, even threatening at one point that they weren’t going to let me close if I switched to my preferred Lender. On closing date, they promised that they’d have the certificate of occupancy from the city that same day. Because of that, I agreed to go ahead and close. However, when I went to get my keys the next day, they wouldn’t give them to me because they still hadn’t received the certificate. I felt tricked and manipulated. It was incredibly upsetting that I had just bought a house and couldn’t even get my keys to move it. Immediately after moving in, the garbage disposal and dishwasher stopped working. My mailbox key didn’t open my mailbox. Instead, it opened someone else’s mailbox. Lennar is having to reprint keys to my box, and to this day, I still can’t access my mail. But I can access my neighbors mail. They haven’t responded to me or given me any kind of update about when this will be fixed. A month in, and my cabinets are pulling away from the wall (which isn’t covered by warranty), so I have to fix the issue myself. I closed on my house over 6 weeks ago, and I still don’t have a working dishwasher or garbage disposal, I can’t even access my mail, and I’m having to fix cabinets. ... More

The only “positive” thing about this experience was that our home was done on time as promised by Lennar however there were A LOT of imperfections once we actually got in the house. Also not to mention that the home being done on time is the bare minimum from their end. We had our walk through scheduled the week before closing like it’s always done with any new construction. During our walkthrough we marked everything that needed to be corrected and very clearly communicated this with the construction manager. When we returned a week later for closing NOTHING had been done. There were a lot of paint touch ups that needed to be done, faucets to be fixed, towel holder was put at the wrong spot in the master bathroom, grout in bathrooms was discolored, tiles were dirty and stained, front door would not close right, elements missing from the house, paint was on the carpet in almost every room, backyard was not leveled before putting down the grass, and the list goes on with many many other big imperfections. On top of all of that there were no cleaners sent to clean the house before it being handed over to us. The house was dirty in every aspect. The day of closing we also expressed how the towel holders and paper towel holder they put in the bathroom are so outdated and looked horrible but instead of at least removing them for us and doing the drywall repair we were told by the construction manager that “his hands are tied”. We were told that the model homes we saw had the same ones , but it makes no sense to me how they took the initiative to put different different type of counters in the kitchen compared to the model home (flat instead of a breakfast bar) but could not put something more modern as the towel and toilet paper holders in the bathrooms. It is hypocritical that the house we got was different in some ways compared to the model home but only where it was convenient for them to be different without even notifying us of the differences. It would’ve been the least they could do for us after arriving there the day of closing with nothing being done. We spend the next month having numerous different workers come in the house fixing what should’ve already been fixed. The construction manager kept open communication with us and made sure most of the things got done, however, again, that is the bare minimum. Also would like to note that later we found out that the construction manager that was in charge of our home was on leave during the building process due to personal reasons which we completely understand, but I can confidently say we were MORE than patient and did not receive the above and beyond service we should’ve received to make up for this horrible experience. We are fist time homebuyers and we had the most awful experience with Lennar and with the entire home buying process as a whole. We will definitely never consider Lennar for our next home, or recommend Lennar to anyone. ... More

Do not recommend buying homes from Lennar ever. The home is fine, and we enjoy it compared to paying considerable amount of money to rental agencies, and we had to do a lot of work to our home after we purchased, in order for it to feel livable. The process of buying a home with Lennar was 0 out of 5 stars. We almost didn’t go through with the buying based on the communication and lack of willingness to fix issues with the home prior to close. We were so frustrated we were willing to lose our 3k deposit. If you do happen to buy a Lennar home, know that you will like your home as long as you invest your own energy into making it better. 100% get your own inspection done and be thorough. Give yourself a good 30-60 extra days before closing so you don’t get stuck with all the builders mistakes. And be prepared to spend extra out of pocket to upgrade the home or fix things they won’t fix because they’re not compassionate humans, and they work for a corporation that doesn’t allow them to admit fault anywhere. Process - 0 of 5 stars Home - 4 of 5 stars after we fixed all the issues and upgraded the builder grade install options Yard - 1 of 5 stars. Tree is nice and the irrigation is great to be connected to Yardbird, but the landscaping will have to be all redone. Our entire backyard is mud anytime it rains. ... More

Our sales agent lied about mortgage rate multiple times and then lied she never stated she had given us such a quote. I, the presence of my real estate agent, had repeated the quote several times back to her prior to shaking hands on the deal. She even had called a supervisor regarding our offer in front of us. She then stated it had been approved. When we had the contract a few hours later we were shocked to find the rate a point higher. When we called the mortgage agent she clarified it was to we 0.76 point higher, but still not the rate of 4.99%. No one could explain the reason for the change and we have excellent credit. Mortgage company was disorganized. Our mortgage agent and the underwriter agent efforts were redundant. Caused us nightmares with multiple requests for the same information. The names of documents and who might be able to supply them were confusing. We had to setup the two agents on a teleconference to clarify the multiple requests for the same documents. Additionally, we setup a teleconference between Fidelity and the underwriter’s agent to finally clarify that we had sent the correct documents. The underwriter kept asking for documents piecemeal over 11 week period to close. Closing was delayed because of it. We drove 50 miles to closing on the assigned date only to find out that financing was still up in the air despite being told that we were essentially approved. The mortgage agent told us it was still being processed and told us to leave the mortgage office immediately. Since we had come from Florida to complete the buying process this business added two extra days and plenty of stress to what should have been a happy process. We were just short of walking away from the deal, but we were coming back our hometown for my husband’s health. In discussions with other folks like our builder and our bank teller who helped with the cashier’s check.they both described terrible experiences with the mortgage division. Always thought Lennar made a quality home, do not think we will buy another home with them. Sorry, but we likely will advise friends and associates the same. ... More

It was my worst experience buiding a home . Quality is extremely poor, standards are very low for the premium price that was paid. Most of the workers don't speak English and try to do a quick very poor job . Would not recommend them to anyone

I just moved in to this brand new construction and I found out how bad the finishing and the materials quality are poor: all doors and baseboards are chipped, the guest bathroom tub is broken, toilette lid is broken in the master, appliances have dents, garage walls and ceilings not painted, cracks in the garage ceiling and concrete, cracks on the patio concrete, etc I submitted a SR to have things fixed before I move in to the house and they insisted in doing an online inspection even though I informed I have no internet connected in the house and the 5G signal was bad. All Service Requests have been close as they have been fixed and never have done anything yet. Very bad experience ! ... More

Lennar finance was awful in communication. The house itself is good but communication in Lennar is terrible

This is my second home I bought from Lennar and it is the worst experience I ever had. First, The seller is empty promise, example - Promise to close on Oct, Nov and finally close in Dec. We agreed not escrow property tax in monthly payment. last minute still want to escrow and penalty 1% of I want to take out the escrow. I bought 8 houses in my life so far, I never heard such thing that you have to escrow property tax, they said company policy, if it is than let us know before we purchased and put the deposited. I am not happy with the house detail finish, however I got to moved out of my renting place, because I told my LL that I move out on that day. otherwise I would not want the house. I will not recommend friend and family to bought from Lennar, At least from this sell person name (Joshua) and read the fine print. ... More

Lennar homes tried to sell us the home which was 80% complete. They force is to close threatening to take away the deposit money. We had a 80 items on the to do list at the time of walk-through end since we have closed two months ago, I have had no luck in getting any of those items taken care

The house was supposed to be ready in September or early October but wasn’t finished until late December. The home is well made but the granite had a huge stain/black mark and we needed to get it replaced on our own, they said it was natural, even tho everyone that saw it said it was ugly.Also, I was told they would “make it happen” to get us a refrigerator and when it came time the agent said no. In the beginning I said we did not want to close in December as this was to be a rental and we wanted to rent it out in October. Our money was tired up for three extra months longer then we were told then leaving us in a different rental market and during the holidays. Our only choice was to walk away from our large deposit or close during the holidays. ... More

The disorganized nature of your closing process and miscommunication was unparalleled. Never had a more frustrating experience in my life. Unresponsive. Rude. Disorganized. Lack of knowledge etc. I could not get keys but finally a woman who was a manager took time 7am on a Sunday morning to let me in. She was really helpful, annd fantastic , and an exception the the rule.

I expected a better quality home

Communication is terrible! Condo was not completed on time. Multiple issues. Still waiting on kitchen cabinet hardware almost 2 months after close. Shower door is not what was shown to us in the model. It was installed one month after closing and it was a a cheap replacement. That issue is still on going. We were told we would receive a $2600 rebate for these issues and it still is not resolved i.e. check issued.

This was a terrible experience.

The overall experience is not what I expected. There were and still are many issues with our home. We closed 11/30 and still have not fully moved in due to outstanding issues such as air conditioner not running properly. Windows have issues and can’t close and can’t lock some of them. Lots of small issues that have been taken care of but just the overall time and effort it took to get the problems fixed was exhausting. Sprinklers have a leak which is causing us to use over 2000 gallons of water a day which is going to give us an extremely expensive water bill. Construction manager has done his best to get issues fixed but the trades response time and quality of work has been poor to average at best. ... More

This is my third Lennar home and by far the worst experience I have had purchasing a new home. I closed six weeks ago and there are a few items that aren't even complete yet, and many repairs that need to be made, I flew into town for my walk through, and noone showed up until I flagged down one of the sales guys. Very disappointed.

My loan processor Robin was trash. She asked for documents repeatedly after I would submit them to her and to the portal every 2 weeks. Don't believe anything the sales guy says especially when I comes to warranty, tiles popping up are not part of the warranty even though he said Lennar wants the homeowner to wait one year to see the issue once it settles. Home warranty is one year. Warranty reps are tough guys.....through text messages. Will never buy or recommend Lennar.

Bad experience with stuart and the Ivan (Customer rep). This is regarding the dent on the refrigerator. David inspected (Sep 20th) the house before we moved in. And found there is a big dent to the refrigerator and he contacted the respective team to replace it with a new one. Seems they agreed for a replacement (I don't know who he contacted). Till now no one contacted me for a replacement. It's been months and no one contacted me on this. I was not expecting this kind of service from Lennar. I was emailing Ivan and Donald (director of customer care). Still there is no response till date. The worst customer server i have ever faced in my US stay (10 years). ... More

Unskilled labors did the work homes really not ready to close...however many of us were between a rock and a hard spot ...had to move in fast too many issues to list but would love for upper management to pay liberty village a visit ...its time for you guys to see first hand its past time to see this sub

I've talked with my new neighbors and we all agree that Lennar has the best home designs. Lennar floorplans and communities work really well for modern family life. They are in great locations with clever designs, efficient use of space, and reasonably priced. Unfortunately, that's the only positive part of the experience. The sales and post sales experience is terrible suffering from a complete lack of communication, constant errors (or lies?), and a lack of follow through. A lot of the information on the website has a legal disclaimer because in the end, it turns out to be inaccurate. Everyone at Lennar blames their boss as the reason they can't do something. I do think there are some great people who work there, but they, too are frustrated by their inability to help customers and just give up. Eventually, you call, email, text, track down, and harass enough people around that they will answer your question or address your concern (or all the claims they make constantly about how they will fix/repair/replace something as part of their warranty). This started from the moment Lennar had my deposit through the still lingering issues in my new home. One of the workers told me they install faulty appliances all the time because what's most important to Lennar is staying on schedule. That would explain a lot of the process and why so many things *look* done, but aren't. Make sure you document everything and have a good lawyer to advise you through the sales process. When you do your home walk through, check EVERYTHING (all the random paint on door and bathroom hardware, all the ethernet ports, all the appliances, pooling/leaking in the showers, all the plugs, all the included smart devices, all the doors and windows so they don't leak water, etc. all of which had issues in my or my neighbors place). I would encourage you to knock on the doors and ask residents at Rancho Mission Viejo in the Lennar properties how they feel about Lennar. I have yet to find someone who's happy with their experience. The home? Yes. But not the home buying experience. ... More

My experience with Lennar. Is very poor and disappointing. First I talk to the builder Lance about my sod water unit and I also talked to the Plummer that installed it before the plumbing went up. And told them I had a soft water unit they said it was going to be ok. And it was addressed and I had the system removed from my old home and brought down to the new house and they couldn’t install it because they never installed a bypass because the house has fire sprinkler, the workmen shop is very poor they have to keep coming out to repair issues, they installed carbon monoxide sensor. But they installed it wrong to far from the smoke detector and and 180 degrees, the carpet mail stripe they installed i the stairs we keep on hitting them down with a hammer when we get poked, the power outlets don’t have them in an some areas. Also if we use a few things it the kitchen the breaks pops. Because they are tided together in the same circuit. The house is bigger than my old house but there’s fewer places to store things in it. No medicine cabinets i any of the restrooms. Also another concern. You build i this house to save energy but you installed a A/C unit and condenser that run on 240 volts. The house has some nice things and I love the layout. But just the quality is very poor. I don’t recommend or see my self buying another Lennar built home again ... More

Workmanship is terrible. The grass in the garden is pretty much dead at this point. No toilet paper holders, shower rails, soap dishes, broken roof tiles, damaged windows screens, lamp on the front lawn doesn’t work, cracked/missing tiles in the driveway, unwired faceplates throughout the home, paint dripping over light switches/tiles, holes behind all light switches, loose fixtures in the all bathrooms, all windows blinds hung the wrong way, gaps in doors throughout the home, missing stucco all over the outside of the home, grass wasn’t placed Properly resulting in tripping hazards everywhere, broken cabinet doors, rusted cabinet handles, drawer handles different for each drawer, broken dryer, rusted bathroom fixtures. I paid 50k over asking price and the house needs a lot of work ... More

I would highly recommend you get a plan, with dates on paper from Lennar. The weekly status updates were in the form of a phone call and if it wasn't for my notes from those, there would be zero accountability. We faced numerous delays which is to be expected with a new build but hit a series of catastrophic issues as we got closer to the close date. If Lennar would just be honest and pro-actively communicate the schedule and any change of schedule, it would help alleviate a lot of the frustration allowing home buyers to better plan for their move. Under promise and over deliver, customer service 101. Our initial construction manager, Eric was nothing short of a lier but no longer with Lennar of Charleston. The one time he did move quickly, he allowed counter top trades to go into the bathrooms before the tile set, causing a re-order which led to a 3 week delay in closing, if not more. I caught him napping in our house one day when there should have been critical work going on as we got closer to closing. Lennar managed to get our entire house built on a lot that wasn't even zoned correctly with the county, which is a shame on both and the worst part was, they knew 3 weeks before closing but didn't let us know until the Friday before our closing date, one working day in advance. I will say, our new construction manager, Jason who filled in for Eric once he quit did a fantastic job and we feel like we would have had a much smoother buying/building experience with him. There are good ones out there it seems. There are still a number of items that need to be fixed through the Lennar warranty program but overall that has been a decent experience compared to the actual build. If you are going to build with Lennar I would go plan for 3 months of delay of whatever your initial closing date is, push for dates and hold them accountable and do not be afraid to raise issues with their management. ... More

Horrible experience with a few employees that did their job well. Initial walk through of the home showed build quality and finishing touches were mediocre with cracked shower fiberglass to deep scratched windows to paint drops on the kitchen floor to drawers scratched. Kristine took care of it professionally and quickly. We have lived in our house for a month and have multiple large cracks in our sheet rock where the ceiling meets the wall. The home is beautiful but the whole experience of buying was horrible

I went into the first time homebuilding experience with an open mind and trust that what I was told I was getting in my new home was true. Turns out that some pretty important things that I expected to have in my home were taken away without Lennar telling me. They took both bath tubs out of my house and was told that it is a 55+ community and elderly people don’t want bath tubs…well I’m 60 I’m not elderly and elderly people have grandchildren and dogs to bathe then I come to find out that the models with three bathrooms have at least 1 tub in their house! This was extremely upsetting for me..also was assured that I had arches in my house as well..one day I all of a sudden had NO arches the arches were part of the reason I loved the Princeton model…they also took away access to pendant lights above my island…they lied to me and didn’t bat an eyelash I was told that they have a team of lawyers that will negate any of my complaints that I simply can not win if I pursued any of it. The best part of the entire experience was working with my super Dave he was great from start to finish always available easy to talk to and made sure the rest of the build went smoothly…..I’m still upset about not having a bathtub!! ... More