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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19311 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19311 Reviews in All Areas

Star Rating Breakdown

5 ★ 8000

4 ★ 3636

3 ★ 3244

2 ★ 2056

1 ★ 2375

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

The lack of response by Lennar and its staff. I close on 2/28/22 and the home was not ready. Until now 04/19/the repair is not done yet.

  • Ziad E.
  • Verified HomeBuyer
  • April 19, 2022
  • Melbourne Beach, FL

I was forced to to close by 2/28/22 and there are list of 22 pages long of repairs are taken until now are nit repaired yet. The home did not have hot water and no appliances until a week ago.

Lennar responded:
Hi Ziad, thank you for sharing your thoughts. We are so sorry to hear about the number of incomplete items you faced with your new home, along with the ongoing items being addressed. We definitely appreciate you sharing this with us. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Not a fan

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2022
  • New Braunfels, TX

Buy elsewhere. Trust me on this one.

Lennar responded:
Hello, and thank you for your review. We are sorry to hear you are not currently a fan. If ever there is anything we can do to help or provide follow-up on, please don't hesitate to let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 4

Trustworthiness 2

Value 2

Responsiveness 2

Worst sales person I ever had

  • Maurice T.
  • Verified HomeBuyer
  • April 19, 2022
  • Riverview, FL

Cheaper than other builder you get a lot of appliances at no cost but then he cannot change other things

Lennar responded:
Hi Maurice, thank you for this review. We are sorry to hear about the poor service you received from the sales team during the purchase of your new home. If there is ever anything we can do to help, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 2

Lennar - DO NOT USE LENNAR MORTGAGE.

  • David S.
  • Verified HomeBuyer
  • April 19, 2022
  • Raleigh, NC

DO NOT USE LENNAR MORTGAGE. THEY HAVE DECEPTIVE PRACTICES AND EXCERSISE DISCRIMINATORY LENDING PRACTICES. YOU WILL FILE A COPLAINT AGAINST THEM LIKE I WILL BE DOING.!! BEWARE!

Lennar responded:
Hi David, thank you for sharing this review. We are sorry to hear about the poor service and experience you were provided during the mortgage process for your new home. If there is any additional detail you would like to provide, our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Bidding for a home is not fair for the home buyer. Every home buyer in our neighboorhood paid a different price for the idenical home.

  • Allan S.
  • Verified HomeBuyer
  • April 12, 2022
  • Lakewood Ranch, FL

Take your time during the final inspection. Do not close on your home until the corrections are completed. We have been waiting for over six weeks for the pavers to be replaced in the lani. The granite used in the kitchen is not sealed properly causing permament stains. The granite installation company and Lennar have stated the granite is defected in many homes in Lorraine Lakes but have informed home owners they will not replace the defective granite.

Lennar responded:
Hi Allan, thank you for taking the time to share this review. We would like to apologize for any issues you faced during the purchase process and subsequent follow up you have received with warranty items. If you would like us to follow up on any open items, please send us a message at corporatecustomercare@lennar.com, so we can address with the appropriate team. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 3

Value 1

Responsiveness 3

A Real Nightmare!

  • Harry T.
  • Verified HomeBuyer
  • April 12, 2022
  • Summerville, SC

I'm just glad it's over, and I'll leave it right there!

Lennar responded:
Hi Harry, thank you for this review. We want to apologize for any issues you have faced with your new home. If there is anything we can do to help going forward, please reach out to us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Not favorable experience

  • Kenneth P.
  • Verified HomeBuyer
  • April 12, 2022
  • Land O' Lakes, FL

Substantial unreimbursed costs associated with multiple closing commitment delays. Terrible painting and painting followup.

Lennar responded:
Hi Kenneth, thank you for this review. We would like to apologize for the multiple delays and lack of follow up you have received. If anything still needs to be addressed, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

They delivered the house unfinished and many items are still not complete with no timetable to finish.

  • Kelly A.
  • Verified HomeBuyer
  • April 12, 2022
  • Port Charlotte, FL

Be prepared to accept an unfinished home. I closed 7 weeks ago and have white raw drywall mud all over my walls, a horribly stained pool, nothing covering the attic openings, broken exterior trim, unpainted sections of exterior walls, etc. All with no hope that it will ever get completed. This is my third new Lennar home in 6 years, and I am still stunned that I live in such an incomplete house.

Lennar responded:
Hi Kelly, thank you for this review. We are so sorry to hear about the state of your home following closing. Please let us know if there are any items incomplete and we will follow up with the appropriate team. We can be reached directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Lennar - To be honest since day one I've been having bad experience with

  • Yamil C.
  • Verified HomeBuyer
  • April 03, 2022
  • Saint Cloud, FL

To be honest since day one I've been having bad experience with Lennars Home from the day I gave my deposit until my closing date plus things that currently have not been fixed when I was advised it will only take a week after my closing date. Just unacceptable.

Lennar responded:
Hi Yamil, thank you for sharing your experience with us. We are sorry to hear about how poor the entire process of purchasing your new home has been. If you still have issues that need to be addressed, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 3

Ok house, terrible people.

  • Anonymous
  • Verified HomeBuyer
  • March 29, 2022
  • Tampa, FL

We bought this house for a family member. There were so many issues with it at the walk through we were told by their foreman Jake that it could take weeks to get it finished. I explained to Jake, Ray, the salesman and the person at the walk through that since we lived out of town we would require 72 hours notice to plan a trip back to do the final walk through before closing. The closing was scheduled for less than a week away. They all said ok, we understand. Fast forward a few days and we are told that even if they don't get anything done inside the house we would be closing on the ...

Lennar responded:
Hi, thank you for this review. We would like to apologize for the poor service and communication you received during the purchase and closing process. Please do not hesitate to reach out to our team directly, if there is ever anything you need addressed. We can be reached at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Terrible communication

  • Bryana G.
  • Verified HomeBuyer
  • March 29, 2022
  • Mt Pleasant, SC

There have been multiple issues with my home buying purchase from the Lennar mortgage all the way to the construction team that still over two months after closing has not completed the punch list or things that need to be addressed. The customer service has been terrible. I wouldn’t recommend ever buying a home from Lennar.

Lennar responded:
Hi Bryana, thank you for this review. We are sorry to hear about the number items that remained outstanding after closing on your new home and poor communication you have received from the team. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

That we were rushed to sign on a house that wasnt completely finished as we expected.

  • Marco B.
  • Verified HomeBuyer
  • March 22, 2022
  • Porter, TX

My experience was horrible since we felt were forced to sign on a house that wasnt to our liking. I had a better experience with KB homes then Lennar. I expected more from Lennar since theyre "BETTER" then KB homes but my experience with KB was excellent compared to Lennar. My home feels like it was slapped together just for us to sign and move in.

Lennar responded:
Hi Marco, thank you for the review. We are sorry to hear about your poor experience and disappointing service you received. If you have any issues that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

The Next Gen home.

  • Anonymous
  • Verified HomeBuyer
  • March 16, 2022
  • Firestone, CO

Not a good experience at all. Quality is not a priority. Management has worked to make things right. However, the experience is ruined and the home is not what we expected.

Lennar responded:
Hi, thank you for this review. We are sorry to hear your new home has lived up to your expectations and the poor experience this has created for you. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, if there are ever any items that need further attention. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

Lennar - Poor experience.

  • Nickolas M.
  • Verified HomeBuyer
  • March 08, 2022
  • Troutman, NC

Poor experience. House built poorly. Still finding garbage everywhere they put the sod down over garbage I had to pull roof shingles out from underneath my lawn. Very disappointed.

Lennar responded:
Hi Nickolas, thank you for taking the time to provide feedback. We want to apologize for your poor experience with quality and attention to detail. We are sorry to hear of the garbage and lawn debris left behind. If there are remaining items that we can assist with or provide follow-up on, please don't hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Lennar - Long story short, 47 days after closing on my property I am not

  • Anonymous
  • Verified HomeBuyer
  • February 22, 2022
  • Brandywine, MD

Long story short, 47 days after closing on my property I am not able to move-in due to several deficiencies that violate building codes, industry standards, manufacturer’s requirements, and/or required building performance standards as identified by a structural engineer. A week ago, the county issued a correction order. Lennar Homes knew of several deficient areas prior to settlement and still forced me to close or lose my deposit and closing costs ($80K). Given the situation, I had no choice but to purchase the property. I am now working with the Customer Care Department to make all ...

Lennar responded:
Hi, thank you for sharing a review. We are extremely disappointed to hear about the major inconvenience that has been created due to issues with the workmanship in your new home. Please reach out to us at corporatecustomercare@lennar.com, so we can provide follow up and support with any ongoing issues. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 2

Lennar - I have owned over 20 homes through out the years and this is

  • Sonia S.
  • Verified HomeBuyer
  • February 09, 2022
  • Ave Maria, FL

I have owned over 20 homes through out the years and this is the worst experience thus far . I have been in the home over 6 weeks and still with a lot of unresolved issues . The last issue that happened yesterday is that they came to replaced the masters bedroom carpet and in the process they damaged the frame of the closet door and even forgot to put it back in it’s place . I will have to spend another day from my business schedule to wait for work men again. This is just not acceptable and the list goes on ….

Lennar responded:
Hi Sonia, thank you for sharing a review. We are sorry to hear about the number of unresolved items in your new home and the poor experience you have expressed regarding the completion of work. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

Lennar - They wil lie, lie, lie.

  • Johnathan B.
  • Verified HomeBuyer
  • February 01, 2022
  • Cottage Grove, MN

They wil lie, lie, lie. Tried to overcharge me after signing purchase agreement. Made our bathroom wrong and flat out refused to fix it. The workmanship is very sloppy. Scores of paint drips, uneven cabinets, uneven fixtures, chips and scrapes, capet staples, countless crooked screws. Never fixed a stain in pantry ceiling, 10 days after closing water was dripping through, bad pipe ceiling had to be cut open. Was given garage code by title company, doesnt work. Have yet to put in tile in the bathroom that was agreed before closing. Vitural closing was a breeze, recommened it.

Lennar responded:
Hi Johnathan, thank you for sharing your review. We want to apologize for the numerous issues you faced with your new home. If there are any items that need further attention, please reach out to us at corporatecustomercare@lennar.com with any details you can provide and we will follow up. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Realize that you are nothing more than a number with Lennar. This has by far been the worst home buying experience we have ever had.

  • Richard B.
  • Verified HomeBuyer
  • February 01, 2022
  • Longs, SC

You should consider taking your business to another builder.

Lennar responded:
Hi Richard, thank you for taking the time to write a review. We are sorry to hear about the poor service and care you have received with your new home purchase. If you have any issues that need additional attention, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Worst fit and finish work I have ever experienced in my life and I have built three new homes in my lifetime!

  • Henry W.
  • Verified HomeBuyer
  • January 26, 2022
  • San Antonio, FL

Based on my personal experience and some of the fine people I have met in the neighborhood I wouldn't recommend Lennar! The home buying experience should be a joyful time in your life especially your retirement home and they took the joy out of the process and turned it into a nightmare and they can't give that back to my wife and I no matter how much the eventually try to correct the poor workmanship and fit and finish.

Lennar responded:
Hi Henry, thank you for this review. We want to apologize for the frustrations your family has been presented due to the quality of finishes in your new home. We never enjoy hearing about the poor experience caused by the workmanship in their new home. If there is ever anything we can do to assist, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - Not very happy about alot issues

  • Danyel N.
  • Verified HomeBuyer
  • January 25, 2022
  • Forney, TX

Not very happy about alot issues

Lennar responded:
Hi Danyel, thank you for sharing this review. We are disappointed to hear about the number of issues you have faced and the frustration this must have caused for you with your new home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

Lennar - House hasn't finished yet, but closing costs were payed in december.

  • Danilo G.
  • Verified HomeBuyer
  • January 25, 2022
  • Davenport, FL

House hasn't finished yet, but closing costs were payed in december.

Lennar responded:
Hi Danilo, thank you for sharing a review. We want to apologize for the poor experience and unfinished items you have faced with your new home. If there are any items we could follow up on for you, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Lennar - It’s definitely not a good experience with the Lennar.

  • Satya M.
  • Verified HomeBuyer
  • January 19, 2022
  • Celina, TX

It’s definitely not a good experience with the Lennar. The work quality is very bad and not satisfied with the construction quality.

Total Score 1

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Poor quality for $800k home.

  • Thomas B.
  • Verified HomeBuyer
  • January 19, 2022
  • Oregon City, OR

None of the property have flat land nothing was don’t from a landscaping perspective. All of our properties have bumps and uneven land making it extremely difficult or impossible to use a tractor or lawnmower to cut grass. Extremely disappointing. I will be going door to door talking with my neighbors and petition for this to be corrected by Lennar.

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 5

House is great but get your own lender

  • Robert P.
  • Verified HomeBuyer
  • January 19, 2022
  • Zephyrhills, FL

I've already filled out this survey 3 times. Long story short, house good, lender bad. Have fun.

Total Score 1

Quality 5

Trustworthiness 1

Value 3

Responsiveness 2

Lennar - Closed 2 months ago, still couldn’t move in due to issues not

  • Angela G.
  • Verified HomeBuyer
  • January 19, 2022
  • Myrtle Beach, SC

Closed 2 months ago, still couldn’t move in due to issues not addressed as of yet

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

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