Lennar Reviews

Everyone from the sales rep to close are so professional and will help resolve any issue you may have in any way they can! Love this builder! Great quality and square footage for money! Would recommend this builder to everyone! Great experience from start to finish!

Responsive to questions and issues. Professional and courteous.

Great neighborhood, great builder! enjoyed the experience and would do it again!

The sales team and customer service after the sale were very attentive to our needs as home buyers.

Once the papers were signed, Lennar became difficult to get ahold of with issues.

Once the buying process was completed - Lennar has not upheld the convenance & restrictions of the neighborhood. They don't hold trades accountable for their lack of performance. And the property management team is lacking. It would help if tasks were completed successfully the first time instead of making promises that issues/concerns will get better.

We felt the sales and financing process was professionally handled. However, once in the unit, we had to invest a lot of time dealing with construction related issues. We still have none of the smart home features working since we ran out of steam to deal with that after fixing the elevator mechanics and finally getting phone connectivity in the elevator so that the next time the elevator gets stuck and someone is trapped inside, they have a lifeline.

The builder provides great value for the price, and the few things I've had to have addressed post-closing were handled quickly and competently. I was not thrilled with some things like the shelves in the pantry are not level so I dropped down a star on quality. I would prefer to have the option to add or remove features. There are some things that are so much easier and less costly to add during construction. And I would have preferred not to have the window coverings included in the house as I replaced them immediately anyway.

I purchased Lennar’s most prestigious home available in Babcock National. I got the same refrigerator and countertops that are in the condos that cost 1/3 of what my home cost. My upgraded cabinets have to be replaced because of a manufacturing defect. Quality of workmanship is extremely low because the contractors have to rush through every home. Think twice before buying from Lennar.

Overall a good experience.

LENNAR CS team was happy to resolve my issue!

I appreciate Tom Linsey attention and quick response to my issues.

They use cheap products. Low grade flooring. I had to choose between low grade engineered flooring or low grade LVP.

From feces left on door handles due to materials left in pipes flooding my new home, to urine stained “brand new” toilets, and even sour urine smelling “brand new” AC, my first 90 days was far from a great experience. Customer service did what they could, yet I was lied to by the construction staff and ALL these issues should have never existed. I highly doubt Lennar will use this survey review or even reach out to me.

Customer service for issues are not good.

It is a very good new house，thanks

Very average home buying experience.

You are made fully aware of process. Great communication.

The Hidden fees at the end of purchase.... you guys really don't pay the closing costs.....I came in move in my Master room, garage door, and my 2 bathroom have problems....seems like no one double or even tripled check. Even when I did the walkthrough, seems everything was fine but when I moved in. The Hoa fees doesn't make sense at all.... said I was supposed to pay a certain amount and then boom I'm paying more than I was supposed too. This whole thing was just crazy at the end of closing.

A couple of decades ago, Lennar was a builder who focused on producing a high quality product at a fair price. Those days are gone. Today, their new homes use the cheapest materials possible. Plastic shower stalls and bathtubs, appliances that don't work. Complaints are ignored even for the most trivial issues, such as trim that needs an extra coat of paint. The decline in quality and attention to detail is shocking if, like us, you've owned a Lennar home in the past. We cannot recommend.

Great experience all around.

Roseanne is awesome. However, I urgent homeowners to check out their appliances. My frig is still not operational it it has been 4 months!

Customer Care Rep is quick to respond to any issues and the Construction Team is amazing.

Everyone involved with the purchase and loan process were available and responsive to questions that I had. They kept me informed with regular updates during construction and were prompt to correct any issues that arose after moving in. I have been particularly pleased with the customer service process and the help the representative has provided.

Internal Architecture and design on Living floor and Master bedroom are very well planned. Builder included most of the standard features and configuration without any additional cost( eg, Carpet, Quartz Counter Top, Vinyl flooring, blinds etc), this saves lot of time. Kids room should be slightly bigger. Lennar need to work on Garage design, Not possible to park two cars. also need to work on to get better appliances provided in home. Last thing that comes with Townhome is HOA, its should be well planned and should not be impacting the home owners.