Lennar Reviews

I love the truth. I was deceived when I bought the house. I was told that if I bought an average townhouse, it would come with appliances. But when I agreed, they told me that they wouldn't let me buy it with appliances. Self-respecting companies don't do that.

Not impressed with the quality and workmanship

Lennar title is absolutely bad company with very bad people, who don't know/understand anything

Lennar's motto is "Everything is included" I just got done buying 6,500 dollar gutters, and 1000 dollars worth of ceiling fans because they didn't bother putting either of those in the home. A 16 dollar light in the bedrooms would have given us light, but they wanted to save money. Pavers without polymeric sand? just set them on the ground and leave huge gaps. I don't have working street lights on the entire street I live on. The backyard is nothing but weeds with no sprinklers, the HOA is oppressive with rules you can't imagine. if you want to feel like you are living in a town house but you have a tiny patch of grass you have to mow for the HOA, this is the home for you. There are two ways in, and insufficient parking, so every day I have to navigate past narrow rows of cars on either side of the road, Years ago, people would never have accepted shoddy houses with insufficient parking and 2 feet of yard on either side, but everything got worse. I was a sucker, don't be a sucker. The regret is so strong that everyday I wake up angry - did I mention, I wake up to the horn of a train? Oh yeah, Rivington, everyone can hear the trains, and they run every 30 minutes from 5am until late at night. ... More

Team at Lennar will not even resolve issues that were pointed out before closing. Their VP told us to take it or leave it as they are not going to repair the fixes we pointed out. Example, screws were not covered in the garage which should have been. Entry had pink all over the entrance. They do not stand up their core values - https://www.lennar.com/about/core-values

Truly the most nightmare experience ever. Just 1.5 months in, I need more fingers just to count the amount of problems I’ve encountered with this house and the whole process. I truthfully regret ever buying this house, and would not recommend Lennar to anyone ever.

Make sure you do inspections before you close. Understand and agree on floor plan before signing purchase agreements. Pay attention to walk through and take notes, after that you are on your own.

Buying a first home is supposed to be a joyous, monumental achievement. For me, it turned into an unnecessarily stressful and deeply unpleasant experience, largely due to a complete lack of professionalism, empathy, and communication from the team, particularly the Lennar employee handling the initial process. The very first interaction, which should set an encouraging tone, was instead one of humiliation. While running my numbers, the Lennar representative managed to make me feel "less than"—as if I wasn't worthy of buying a home. This is unacceptable. As a first-time buyer, you already carry a significant amount of anxiety about your finances. To have a professional, whose job it is to facilitate this dream, actively make you feel small or inadequate completely poisons the well. This process is a major life milestone, not a high-stakes interrogation. The complete lack of emotional intelligence shown was appalling and turned what should have been an exciting meeting into a source of personal distress. Once the initial hurdle was cleared, the lack of communication only intensified. It was, and honestly, still is, horrible. Buying a new construction home requires clear, consistent updates—on construction progress, financing deadlines, and closing details. Instead, I faced radio silence, unanswered emails, and the constant stress of not knowing where things stood. I spent more time chasing updates than I did celebrating the fact that I was buying a home. This forced me to live in a state of perpetual anxiety, wondering if the deal was secretly falling apart due to their negligence. The only thing that mattered to the company, it seems, was the successful transfer of funds. "They got their money," and that appears to be the only metric of success they cared about. The human element—the understanding that this was a person achieving a long-held dream—was entirely absent. This was not a pleasant achievement; it was a battle of attrition against poor service. While I ultimately achieved the milestone of homeownership, the journey was so soured by the team's behavior that the victory feels muted and tainted. For anyone considering a first-time purchase with Lennar, be prepared for a purely transactional experience where your feelings and milestones are secondary to the sale. While I now have a home, the process itself was a 1 out of 5 stars. The lack of courtesy, respect, and basic communication turned a moment of triumph into one of frustration and bitter disappointment. I strongly urge future buyers to advocate fiercely for themselves, document every communication (or lack thereof), and not tolerate any employee who makes them feel unworthy. You are the customer, and you deserve a respected, professional, and clear path to homeownership. This was something that I wish was different. I am still going with unanswered questions, answers and lack of. The home is beautiful but the material is not quality. Just putting something on the wall as of tape the paint is coming off and all I am seeing is drywall. A piece of Scotch tape should not do that for your home. The junction box is not mounted in the wall correctly which is unsafe, a city violation and the only way I was able to find this out was by putting a ceiling fan in my home. it looks like it was done all quickly with the lack of. I have a switch that leads nowhere only because there are to 2 negative wires connected to it. So you have to wonder where is the positive line?? In the wall which has me worried but now my money has to be spent on an electrician to come out and take a look at my brand new home to make sure it's safe for my FAMILY. ... More

We bought a brand new house from Lennar. This is a great little house. Perfect for our lifestyle. We opted to purchase the washer and dryer with the house. Washer works fine. Dryer came missing a filter, filter frame, and a humidity sensor. If you use the dryer without a filter frame and filter, your clothes get sucked into and behind the drum. Lennar will not fix or replace the dryer. They say, it’s LG’s responsibility. We have lived here without a working dryer for almost 2 months. Lennar will not communicate or support the homeowner. The situation has ruined all trust with Lennar.Lennar should have done a better inspection when they had LG put the dryer in the house. If Lennar is not going to support the homeowner, they should not give customers the option to buy washer and dryers. Where is the integrity? I will never buy anything from Lennar again. ... More

Well you are in a beautiful new home and your CCR tells you the home is cheaply made with poor products first two weeks lights had to be changed door off hinge hole in door from stopper patched up shelves misaligned stove door ajar

My whole experience was horrible. From start to end. Even after I closed the house was gross, the construction guy did not fixed the window that I pointed out during my last walk. They took forever to do the final city inspection even after I had already closed on the house. My gas was cut off because no one informed me that the city had done the inspection several weeks after I closed even though I would call weekly and could never get answers. I will never do business with you again and if it wasn’t because my wife wanted the house in that community I would have given y’all the finger. Beyond Horrible experience ... More

After moving in(Rise at Legacy hills,Celina), I quickly noticed several issues caused by poor-quality materials and workmanship. Lennar even planted a dead plant, which they refused to cover under warranty. I reported it within a week, but they still placed the responsibility on me as the homeowner. In the bathroom, the caulking was not done properly, leading to water leakage from the faucet within the first week, yet they insisted this was a homeowner maintenance issue. The blinds that were offered as an incentive turned out to be extremely cheap and do not function properly. The lock has broken multiple times, and although they repaired it, the chrome finish continues to peel off. The landscaping was also poorly done, resulting in water clogging on the right side of the house. Their explanation was that the issue is caused by my neighbor overwatering, which I find unreasonable. It has only been a couple of months since I moved in, and I’ve already encountered these problems. Based on this experience, I can only expect things to get worse over time. ... More

Lennar dropped the ball so many times during my home purchase. To start the real estate agent lacked communication which made us lose the original home we wanted. Then the home later fell out of escrow so we asked to bid on it again. Lennar took 5 full days to respond and tell us they sold the home again! We lost it a second time. Then On the home inspection walk through we pointed out numerous deficiencies that were noted and supposed to be fixed by the close of escrow which was 1 week later. The day before escrow close we had our final walk through and NONE of the issues had even began being worked on. Israel, the site inspector said nothing had been touched because he was out sick the past few days. We were forced to sign off with incomplete fixes. Israel promised everything would get resolved. Nothing ever did. I was also told I’d have a 30 day check in. It never happened. Two months later the screws are still missing from my hood range and the side panels are popping out. All over the door frames you can see where all the screws and nails are under the paint because nothing was caulked and smoothed. Lennar also failed to report my home purchase to the solar company so I’m waiting 2 months to get it resolved so my solar can be hooked up. Horrible, horrible home buying experience with Lennar. I would never recommend anyone to purchase. Lack of commitment, lack of professionalism and lack of follow thru. ... More

I am extremely concerned that my garage door issue has still not been fixed. The garage door came off the track, one of the wheels broke, and it damaged the wall. Your technician already visited, took photos and videos, but I have received no updates or timeline for the repair. This is a serious safety and security risk. For two weeks I have been forced to sleep with my garage door completely open, which puts my family and property in danger every single night. This situation is unacceptable.

Buying from Lennar has been one of the most frustrating experiences. They rushed the build of our home, clearly more focused on putting up houses for numbers than on quality. From day one, we were handed dead grass and trees — it looked neglected before we even moved in. When issues come up, they fight you every step of the way. Instead of standing behind their work, they make the process of getting anything fixed extremely difficult. To make matters worse, they only repair drywall cracks once, even though more appear as the house settles. Most recently spilled chemical in my yard and refuse to take accountability . For a company of this size, the lack of accountability and care is shocking. If you value quality, follow-through, and basic customer service, I would strongly recommend looking elsewhere. ... More

Items on walk through list were only partially completed - for example sealing of door gaps. Tile floors throughout were spotted with glue and paint splatter and not cleaned. Wall paint is horrible - gently wiping removes existing paint. Master shower floor grout is a different color near drain and we were told it was soap scum after 2 showers. No it was not - scrubbing by us changed nothing. Pantry shelving was cut too long and not in the cradle hardware. This should not have taken weeks to remedy. I expected to move into the pantry sooner than that. But - worst of all - our lanai pavers are covered with overspray and paint. We would like to seal them, but will not do this over the paint mess. This was reported to Nathan who promised to take his photos of it to his manager the next week since she was out of the office that week. We heard nothing and contacted Nathan at the end of that next week to get the results from the supervisor and were told she was fired and Nathan was going on vacation for 2 weeks. So now, a month later, NOTHING has been done. This is poor customer service and shoddy workmanship. I cannot recommend Lennar for these reasons. ... More

first time lady called me about signing the papers, had very bad attitude. I would never recommend anybody to purchase from Lennar

Several pending issue dragged on to fix. A few of the issues were made seem like it was supposed to be like that. Example carpet loose next to point where carpet ends and tiles lead to bathroom. Potential issue for someone falling by tripping on loose carpet. Laundry room doors made too small for standard appliances can’t close door

Lennar is the only affordable builder in San Antonio and they take advantage of that distinction. Lowest quality builder grade materials are used. Construction manager lied three different times that issues identified by third-party inspector were resolved. Later, he couldn't distinguish between main water line or hot/cold water lines. Internet service is mandatory so that builder receives a kickback for every new buyer and it is NOT included in your HOA fees. There is an additional monthly charge. HOA received over $1,000 in closing documents even though no one could explain the charges accurately. Expect very little and you won't be disappointed. ... More

Please don’t give them your hard earned money. I closed 2 months ago, and my home is still unsafe to live in. I cry all time because of what they have done and continue to inflict upon me.

Lennar has been my worst experience ever! False info on home loan, worst communication. No one was here to congratulate me when I received my keys! Loan officer lied to me about numbers! I had to wire money twice

In short, the home buying experience was not pleasant, and in many ways, did not satisfy our needs. The process was made even more frustrating by the continued demonstration that Lennar and its process were more important than any of the customer’s interests or needs. Here is a direct quote from the “Delivery Process” letter sent to us – “Appointments are critical, and timing is of the essence. Walk-through appointments cannot be changed; however, we do offer a choice of virtual or in person appointments based on your availability” I can understand the need to maintain scheduled appointments; but we had no input concerning timing, the sales staff knew we were traveling from the East Coast during that time, and when we were forced to do the walk-through virtually the person doing the walk through didn’t know that is how we were doing it and was not prepared. Additionally, when we contacted the office that sent the letter, they contended that they had nothing to do with the walk-through. Although the individuals were pleasant enough, they were completely restrained by the Lennar system. There are so many ‘features’ in the house that are not logical for the home user but were things that could not be changed. Lennar promotes the houses as having features that are befitting a 55 and over community, but these features (gimmicks) are insignificant when compared to the inconvenience that they cause. And, they were non-negotiable. Just to list a few: -- No door on the bathroom (The one place you are guaranteed to stand naked. And, what if one person is up earlier or later than the other?) -- Many doors that are 36 inches for no practical reason (The large doors get in the way!) -- Zero threshold shower (You can’t put a bath mat down so you have to step from the shower onto the slippery tile floor.) -- Hand-held shower wand in the master shower -- Grass in the back yard (The one place that the HOA does not provide maintenance.) Finally, I know that these houses are not custom homes, but the house construction quality and finish is pretty poor. Simple things like stud placement – they are not consistent! Planning for kitchen cabinets – there should have been blocking for the cabinet installation. Several cabinets do not have the proper number of screws holding them in place. A single towel hook in each bathroom?? So, to answer the original question; I would not rate my experience as being positive. I’m not sure I could recommend Lennar to anyone. What makes this sad is that the house we moved from in Maryland was built by Lennar and we were very satisfied with the quality and the buying experience.. ... More

First time homebuyer and the process was horrendous, especially buying pre construction. Don’t assume that just because every single house within a giant property being constructed (think Altamira in Homestead Florida) is a beautiful shade of cream with brown and tan details, that your own pre construction place will match. The reason we decided to buy in that community was because of the elegant color scheme. Once the place was done being built and we flew back from out of state for the walkthrough, imagine our surprise when the stupid place is chicken yellow with gray stonework. Two colors that couldn’t clash any more than they do, among a sea of beautiful ivory and browns. It cheapened the entire neighborhood. I understand that there might be a “palette” they can play with regarding colors, but no other building in the entire place was painted chicken yellow except ours (townhome). Finishes were typical cheap cookie cutter nonsense with the ugliest colors imaginable (think depression blue and Soviet era gray). The carpet had tons of paint splatters on it. Never again buying from these fools!! ... More

When shopping for the house Koral was great, she was friendly, and took her time to make sure we weren't rushed, she took us to multiple neighborhoods and houses to make sure we found what we thought was going to be the right house. Abraham and Erica made our mortgage process seamless and painless, they were very responsive to any questions we had and were always on top of reaching out when they needed something from us. Everything was looking up until the day of closing we were never given a time to actually close on the house, we called to the Lennar title office multiple times leading up to the day of closing and it was difficult to get in contact with anyone, when we did get someone on the phone we couldn't get a straight answer, when we finally got an answer it was that we would be closing first thing in the morning to ensure we can pick up the keys since the pickup times are strictly set for 11:00am and 4:00pm. The day of closing we had not received anything for closing and reached back out to the title office and again it was very difficult to get in contact with anyone and when we did we were constantly told that we needed to talk to one specific person who was very difficult to get in contact with. We were eventually told that they were still working on all of our documents when we were told previously that everything was ready to go. We missed the 11:00am pick up time for the keys and were hopeful to get everything finished in time for the 4:00pm pick up time. As time approached 4:00pm with no update we reached out to Koral and to Abraham who are not involved with title but were great helps again in getting things on track with the title office, when we expressed our concerns that we wouldn't be closing in time to pick up our keys Koral coordinated for someone to stay late in order to ensure we could pick up the keys. When we finally got the closing documents there mistakes that had to be corrected which only further delayed our closing. We got the information for the virtual closing with the notary around 4:30 that day, once we finished up we got the okay to pick up the keys and head to our new house. Walking into the house we were greeted with a slew of things not cleaned up, there was dirt all over the floor, paint splatter, adhesive residue, and dirty hand prints all throughout the house, and the house was riddled with bugs. During our blue tape walkthrough we noted that there was missing weather-stripping on the doors and we were surprised to see it was still missing when we moved in, we also found out that our living room only had power when the back porch light was on, we had a leak under the master bathroom sink, and water damage to the cabinet, one of the circuit breakers kept flashing its arc fault indicator, and it turns out it was due to one of the wires on one to the GFCI outlets not being secured, we had to open the knockout for the drain house for our washer in the box in the laundry room since it was still closed. We had asked for a copy of the third party inspection report but all we got was a one page document saying the house passed. I don't see how with all of these issues it passed. When submitting warranty claims for these items some were addressed quickly and professionally, while others not even close. The leak under the sink was addressed quickly and was told that the cabinet would be repaired after the leak was fixed. Chris was the one handling this particular claim and he was scarce to reply, I would reach out for updates about the cabinet, he would give dates and times when he would be by to look at it. Those times would come and go with no communication from him, I would reach out and see if he wanted to reschedule and wouldn't hear anything. The only way it seemed I could get him to respond was by submitting new claims for the issue. After a little more than 4 weeks the cabinet was finally addressed. And the "repair" was just to cover up the damage on the lower shelf of the cabinet by laying a thin piece over the top, ignoring the damage to the left wall of the cabinet. When I expressed my concerns about the so called "repair" and how there was the potential for mold underneath the cabinet due to the leak being so bad that it came out from underneath the cabinet. Chris told me that my concerns don't exist. My wife is allergic to mold and we have a baby on the way and not addressing the risk of mold poses a health risk. When our sod was laid in the yard it was absolutely riddled with weeds and other invasive plants. The yard is so uneven and bumpy after it was graded for the sod, and the landscapers laid the sod in a way that our gate was stuck open and had to be trimmed to close. I came home one afternoon to find that half of the fence on the right side of the house fell down shortly after moving in. I wouldn't recommend these houses to anyone after what we've experienced in the 2 months we've lived here, the quality is bad, there's no pride in the work, no integrity to do things right, all the work that's contracted out seems like its done as cheaply and as quickly as possible, and then when issues are brought up they are ignored and you're hung out to dry. This home was supposed to be the place where my wife and I stated a family together but it has just become a nightmare. ... More

This is our third brand new home and we’ve been consistently disappointed with the quality of the Lennar home. Cheap carpet, no handles on any cabinets, dirty when we moved in, cabinets hung so high that the top shelves are unreachable (we’ve never had cabinets that were placed so oddly high), extremely loud furnace in the middle of the home. Zero stars. Disappointed buyer.