Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19315 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
19315 Reviews in All Areas
Customer Reviews
The worst experience ever with your people
- Luis A Vidal B.
- Verified HomeBuyer
- July 15, 2025
- Portland, TX
The people very impolite, slow responses, since day 1 until closing date the worst experience
Lennar responded:
Good afternoon Luis and thank you for taking the time to share your feedback with us. We’re sorry to hear that your homebuying journey did not meet your expectations. Please know that we take your feedback seriously and remain committed to regaining your trust as you continue your journey as a ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
No EV charging stations installed at collection at hopewell as promised in sales broucher
- Hari Krishna K.
- Verified HomeBuyer
- July 15, 2025
- Pennington, NJ
Hi, I am having an electric vehicle. I thought there would be EV charging stations at this community Collection at Hopewell. I bought a condo. The charging stations are not installed yet. I have no way to charge my car. When I tried to reach the sales agent and construction manager, they didn’t provide me a resolving answer. Now they hide from me not responding to my emails etc. Thank You Hari
Lennar responded:
Thank you Hari for taking the time to share your feedback with us. We understand your disappointment regarding the absence of an EV charging stations in your community, especially if it was something you were expecting. Have you reached out to your HOA regarding this ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
A complete mess
- Adinia C.
- Verified HomeBuyer
- July 15, 2025
- White Plains, MD
No organization No responsibility No costumer services No accountability No reliable communication Worst company and some employees as well.
Lennar responded:
Good morning Adinia. Thank you for sharing your feedback with us. We’re very sorry to hear that your experience has left you feeling this way. That’s not the standard we strive to uphold, and we regret that we fell short of your ...
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 1
Never again
- Justice F.
- Verified HomeBuyer
- July 09, 2025
- Corpus Christi, TX
If i could do it all over again i wouldn’t. Steer away from lennar and their houses. Buying process was terrible
Lennar responded:
Good morning Justice, We’re very sorry to hear that your experience has left you feeling this way. That’s not the standard we strive to uphold, and we regret that we fell short of your ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
I would never buy with Lennar again
- Anonymous
- Verified HomeBuyer
- July 09, 2025
- Venice, FL
Everything from start to finish was terrible including the real estate agent. I put my unit up for sale the day after I closed and cant wait to get rid of it.
Lennar responded:
We’re truly sorry to hear that your experience was so disappointing. That’s not the standard we aim to deliver, and we regret that we fell short of your ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not transparent with loan costs and unfair treatment
- Naga Muneswara Rao G.
- Verified HomeBuyer
- July 09, 2025
- Forney, TX
Not transparent with loan costs and unfair treatment. No response to the feedback
Lennar responded:
Good morning Naga. We appreciate you bringing this to our attention. We’re truly sorry to hear you feel you had unfair treatment, particularly during the loan process. That’s far from the standard we aim to uphold, and we regret that we fell short of your expectations. Moving forward we hope to earn back your trust. If there are any outstanding warrantable items, we encourage you to submit a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Esa
- Esa M.
- Verified HomeBuyer
- July 08, 2025
- Middletown, DE
We moved in 3 weeks ago and the air doesn't circulate on the second floor. The HVAC company spent hours here with no resolution. Our neighbors are experiencing the same issue. This has soured our entire experience.
Lennar responded:
Good morning Esa, We’re sorry to hear about the trouble you’ve been experiencing with air circulation in your home. We understand how frustrating this must be—especially so soon after moving in—and we regret that it has impacted your ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Regretful Purchase — Disappointed with Quality and Builder Response
- Rajeev Chowdary G.
- Verified HomeBuyer
- July 05, 2025
- Tracy, CA
I moved into my Lennar home just two months ago, and I’m already regretting this purchase. The quality is nowhere near what I expected for the premium price I paid: Loud plumbing noise echoes throughout the home Wind comes through closed windows, blinds sway during storms Terrible soundproofing — I can hear casual conversations from other floors even with doors closed Long, thin cracks are already showing on the garage floor To make it worse, Lennar dropped prices by $160,000 on the same homes within two months and offered much better mortgage rates to new buyers. Meanwhile, ...
Lennar responded:
Good morning Rajeev, Thank you for sharing your detailed feedback. We’re sorry to hear that your homebuying experience did not meet your expectations. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
If you have any warrantable items related to your home, please submit them through your Lennar Account, as this is the most efficient way to reach your local Customer Care team and ensure proper documentation for follow-up and tracking.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unsatisfied buyer with warranty issues that are not being fixed.
- Anonymous
- Verified HomeBuyer
- July 02, 2025
- Middletown, DE
I suggest before you buy a Lennar home, do your research. Unfortunately, I did not and now I’m paying the price.
Lennar responded:
We truly appreciate you taking the time to share your experience. We’re sorry to hear that things haven’t gone as you expected, and we understand how that can impact your confidence in us. Please know we’re committed to improving and hope to rebuild your trust in the time ahead.
If there are any outstanding warrantable items that need attention, please email CorporateCustomerCare@Lennar.com and reference this review so we can follow up with the appropriate team.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Issues with Lennar Home purchase
- Paula Kim N.
- Verified HomeBuyer
- July 02, 2025
- Floresville, TX
I bought 2 homes and had the worst experience with Marshall the loan officer. He treated us like 2nd rate citizens and gate kept the entire process. We are seasoned home purchasers and have never had this worse of an experience. Derek the construction manager was also awful. The house was supposed to be ready for a final walkthru and wasn’t ready, we had to come back. He was complacent and really uncaring. I will do my business with another home builder than Lennar.
Lennar responded:
Good morning Paula, We appreciate you bringing this to our attention. We’re truly sorry to hear that your homebuying experience was an unpleasant one. That’s far from the standard we aim to uphold, and we regret that we fell short of your expectations. Moving forward, we hope to earn back your trust. If you need assistance with any warrantable items, we encourage you to reach out to your local Customer Care Team by submitting a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Haven't moved in yet and already an electrical problem.
- Joseph W.
- Verified HomeBuyer
- June 28, 2025
- Punta Gorda, FL
Have not yet moved in and no electricity. FPL says power to unit but nothing is working.
Lennar responded:
Good morning, Joseph. Thank you for letting us know about your experience. We truly regret that things didn’t go as expected, and we’d like the chance to learn more and help make things right if possible. Please feel free to email us with the details at CorporateCustomerCare@Lennar.com so we can look into it and get the right team involved.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very poor craftsmanship, support and service
- Simon S.
- Verified HomeBuyer
- June 28, 2025
- Irvine, CA
Lots of issues. Poor craftsmanship and design. Took us many times of requests to simply fix a door handle. Lots of things are not covered. Windows are scratched up and they won’t take responsibility. Gas was leaking the day we moved in. Dishwasher was dented. Rep said she would replace but later we found that order was never placed. We need to keep following up. They also are being cheap and always try to omit simple, essential items, even if it’s visible (imagine if things are hidden, what would happen). For example, they don’t even put on closet door cover (which is only $10 for 6 pieces on ...
Lennar responded:
Good morning, Simon. Thank you for bringing this to our attention. We truly regret that things didn’t go as expected, and we’d like the chance to learn more and help make things right if possible. Please feel free to email us with the details at CorporateCustomerCare@Lennar.com and reference this review, so we can look into it and get the right team involved.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Never again.
- Anonymous
- Verified HomeBuyer
- June 25, 2025
- Corpus Christi, TX
Construction, walk through, finance… terrible experience. The amount of times I have had to reach out to the warranty dept is embarrassing. Although this warranty team is great- why are they repairing things on a new home? Finance team, construction team manager…. Need to do better.
Lennar responded:
We’re genuinely sorry to hear that your experience hasn’t been up to par. Your input matters, and we’d like to dig deeper to understand how we can improve. If you’re willing, please share details of your experience at CorporateCustomerCare@Lennar.com and include a reference to this review.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
poor communication
- Peter O.
- Verified HomeBuyer
- June 25, 2025
- Port Orchard, WA
seller concierge was not accurate in communications, gave flat out wrong info multiple times which jeapordized escrow. would not work with lennar again.
Lennar responded:
Good morning Peter, We’re very sorry to hear that your experience with our sales concierge was disappointing. A positive and transparent buying experience is something we strive for, and it’s concerning to learn that you feel we missed the mark. We hope to regain your trust moving forward. If you have any questions or warrantable items related to your home, please reach out to your local Customer Care Team by submitting a warranty service request through your Lennar Account. This will help ensure your concerns are properly documented and followed up ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible all the way around
- Anonymous
- Verified HomeBuyer
- June 25, 2025
- North Fort Myers, FL
Quality is terrible. Warranty work for major issues is also terrible. Mold in home found 5 days after closing. House was leaking from multiple points around entire home. Pool patio flooded with 15 minutes of rain.
Lennar responded:
Thank you for sharing your feedback—we’re sorry to hear that you’ve experienced issues related to workmanship. We understand how important quality is in your home, and we regret that this aspect did not meet your expectations. If there’s anything still unresolved, we’d really like the chance to help—please email us at CorporateCustomerCare@Lennar.com and reference this review so we can look into it. Moving forward, for questions or warranty, we encourage you to reach out to your local customer care team by submitting a warranty service request through your Lennar Account. This ensures the issue is properly documented and allows our team to respond promptly and ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Dissatisfied, disappointed
- John Peter P.
- Verified HomeBuyer
- June 20, 2025
- Kyle, TX
Overall horrible experience from the building manager lieing to me and trying to hide things down to a bad experience with closing with Lennar.
Lennar responded:
Good morning John, Thank you for sharing your feedback—we’re sorry to hear that your experience didn’t meet expectations. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you expected. If there are any outstanding warrantable items, please contact your local Customer Care team by submitting a warranty service request through your Lennar account. This allows for proper documentation of your concern and helps ensure a prompt and thorough response from our team.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Deeply disappointed
- Anonymous
- Verified HomeBuyer
- June 18, 2025
- Mountain House, CA
I'm providing this feedback after multiple attempts to raise concerns through the proper channels, including emails sent to the CEO, VP, Regional Managers, and Customer Care, none of which have resulted in meaningful resolution. My experience has been deeply frustrating and disappointing. Key issues: • The home was overpriced, and I feel misled and taken advantage of during the buying process. • Build quality is substandard relative to the price point. • Customer service has been slow, dismissive, or unresponsive - even at the highest levels. • I've made multiple attempts to raise ...
Lennar responded:
Thank you for your feedback. It’s never easy to hear we’ve fallen short, but your input is important to us. We’re sorry for the frustration this has caused and hope that as you continue settling into your home, we’ll have the opportunity to provide the support and service you ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrendous
- Equity Trust Company Custodian FBO S.
- Verified HomeBuyer
- June 11, 2025
- Meridian, ID
Lennar is a horrible company to purchase a home from. Very poor quality. They cut corners wherever possible. Paint quality is horrible. Do not buy a Lennar home in Idaho
Lennar responded:
Good afternoon Equity, Thank you for your feedback, it’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused and hope that as you continue settling into your home, we’ll have the opportunity to provide the support and service you deserve. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. Submitting a request through your account allows for proper documentation and helps ensure a prompt and thorough response from our ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Buying a home with Lennar was a nightmare
- Luisa Ivonne Ochoa Torres as Trustees of T.
- Verified HomeBuyer
- June 11, 2025
- Yorba Linda, CA
My experience with Lennar was the worst I could have ever imagined. The Concierge person that I initially worked with never explained a process of a priority list which made us go into a contract on a house we were not 100% satisfied with, this house is on $3M+ price, corporate office was NO help, nobody cared about our concerns. I wrote emails to corporate hoping for some answers because the Concierge rep lied to us and corporate didn't care. Lennar doesn't care about its clients or their experience. Do Not buy from Lennar.
Lennar responded:
Thank you Luisa for taking the time to share your review. We understand your homebuying journey came with challenges, and we’re sorry for any difficulties you faced along the way.
If you’d like to share additional details, please email CorporateCustomerCare@Lennar.com and mention this review. Your feedback helps us identify areas where we can do better, and we’re committed to sharing it with the appropriate team to help improve the homebuying experience for all our customers.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very bad experience in buying home with Lennar
- Vasanth R.
- Verified HomeBuyer
- June 07, 2025
- Carver, MN
I really dont recommend buying home with Lennar. They are not honest. They fixed a faulty appliance and never helped to replace.
Lennar responded:
Thank you for sharing your feedback Vasanth, we’re sorry to hear that your experience didn’t meet expectations. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you expected. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. Submitting a request through your account allows for proper documentation and helps ensure a prompt and thorough response from our team.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Ginger C.
- Verified HomeBuyer
- June 06, 2025
- Pilot Point, TX
Awful experience. Do not recommend to anyone
Lennar responded:
Thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we strive for. If there are concerns you'd like us to follow up on, please email us at CorporateCustomerCare@Lennar.com.referencing this review and including any additional details will help us understand where you're coming from and how we can assist.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Terrible
- Anonymous
- Verified HomeBuyer
- June 05, 2025
- New Caney, TX
The worst buying experience. Very stressful process. Their priority is to get you to sign at all costs
Lennar responded:
Thank you for sharing your experience. It’s disappointing to know we may have missed the mark, as we truly want each homeowner to feel confident and satisfied. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you expected. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. Submitting a request through your account allows for proper documentation and helps ensure a prompt and thorough response from our ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cheaper Materials and Medicore build
- Anonymous
- Verified HomeBuyer
- May 27, 2025
- Fresno, CA
I would not recommend Lennar’s financing to prospective buyers. My experience with the loan process was frustrating, with numerous issues that could have been avoided. The required Letters of Explanation (LOEs) felt intrusive and unnecessary—other lenders I was working with didn’t require similar documentation. The only reason I ended up using Lennar was because I signed a disclosure agreeing not to use another lender within 30 days of closing. However, Lennar moved my closing date up by a month without providing an addendum, which added to the frustration. My dissatisfaction continued ...
Lennar responded:
Thank you for taking the time to share your detailed feedback with us. We’re sorry to hear that things haven’t gone as you expected, and we understand how that can impact your confidence in ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Jamie F.
- Verified HomeBuyer
- May 27, 2025
- Corpus Christi, TX
The whole experience except our sales person has been AWFUL. And it’s still awful, we have so many issues still not fixed. Our closing documents were lost for 5 days and almost made us homeless after closing was pushed back 5-6 times. We never got an actual move in clean and now I cannot get my floors clean and there’s residue all over that I cannot get off windows, counters, etc. we have damage to our siding from when they installed the sod which is only half the yard btw they wrecked into our house, still not repaired. Lennar is the least helpful with the most incompetent people working ...
Lennar responded:
Thank you Jamie, for sharing this review. We're sorry to hear your experience didn’t meet expectations. If there are any unresolved concerns, we encourage you to email us at CorporateCustomerCare@Lennar.com. Please include details and reference your review so we can better understand your situation and follow up accordingly. We’d appreciate the opportunity to make things right and earn back your trust.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
terrible service
- Anonymous
- Verified HomeBuyer
- May 26, 2025
- Providence Village, TX
terrible warranty service. They do not want to honor their home warranty
Lennar responded:
Thank you for sharing your thoughts with us. We’re truly sorry to hear that your experience fell short of expectations. If there’s anything still unresolved, we’d really like the chance to help—please email us at CorporateCustomerCare@Lennar.com and reference this review so we can look into it. We do hope to regain your trust in the future.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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