Lennar Reviews

Terrible Builder!!! You are just a number. Changed finish products without notification. Used more inexpensive and cheaper materials. Numerous examples; 2 foot on center studs in house not 16”, very shorty workmanship. No cold water due to water for complex coming from water tank on mountain, not disclosed! Endless issues. Would NOT recommend Lennar to anyone!

Builder went cheap on everything. Definitely would not recommend. Wouldn’t recommend Lennar mortgage either.

Terrible quality of materials in this Lennar home, would never buy from them again.

Lennar emphasizes that Sod is not covered under warranty. Understandable! However, what they don’t tell you is they will come and tear your yard up (digging and whatnot) and won’t even notify the home owner. What they won’t tell you is that they’ll replace all the damage done by construction at the lowest priority I’ve even experienced. We were told our oven was brand new (we found a scratch on it before signing and told them we wanted it replaced). They covered the scratch so we didn’t know it was the same one and shipped us a new door AFTER WE SIGNED so it wasn’t covered under warranty at all. The amount of things they DONT tell you is actually ridiculous. ... More

Everything went great during the home buying process. I have two mortgages with them. One was for the main mortgage and the second was for down payment assistance. Both mortgages were supposed to be transferred to the servicing company at the same time. However, they screwed up on the first mortgage which delayed sending it over to the servicing company. For my first month's payment, I had to pay the first mortgage with Lennar and the second mortgage with the new servicing company. Lennar now says I didn't make the payment for the second mortage. They have dinged my credit as a result by telling the credit bureaus that I am 2 months past due. I event called Lennar before this showed up on my credit and they said it would be straightened out and not to worry. A bunch of liars and idiots. ... More

I have many things to say about Lennar — my experience has truly been the worst ever. During the home-buying process, I constantly had to follow up with Lennar staff just to get answers to my questions. Their customer service was poor, but unfortunately, the worst was yet to come. On closing day, Lennar was supposed to pay my hazard insurance through the escrow account — but they didn’t. My policy was at risk of cancellation. When Lennar finally issued the payment, they ended up reversing it. It has now been three weeks, and the Lennar staff have stopped responding to my emails and essentially ghosted me. I hope this situation gets resolved soon, but I am truly disappointed. This has been an unnecessary headache — one that should never have happened if Lennar had simply done what they were supposed to do. And to top it all off, the house came with appliances, but the washer completely flooded the laundry room the second time I used it. ... More

Had A completely terrible experience due to Moving in 2 Months ahead before I ever even had grass installed. Terrible as far as overall Experience Definitely Started out with a great Experience until I moved in then it was like you purchased we no longer care about you. There's A bunch of Minor things we noticed wrong as time passed, But doesn't matter I already paid. They Take your Money and run instead of making things right I also Have chips in my fence form them getting ground ready for the Sprinkler set up, Contractors left trash in yard also

This Builder is horrible, They are SCUM!

The entire process was negative. The salesperson was clueless. The loan officers were unprofessional. The construction manager was helpful. The title person would not return my call. She gave me the wrong cost to closing. I can not recommend Lennar to anyone.

Lennar has been a very disappointing experience. Their communication is terrible, the seller, lender, and processors don’t work together as a team. Instead of being on the same page, they go back and forth, pass the blame, and create unnecessary delays. The loan officer was not professional or nice to deal with, and overall customer service has been poor. On top of that, the workmanship of the house is not impressive. The home was not turned over in a clean or well-finished condition, floors and walls are dusty, some paint issues, which is unacceptable after such a big purchase. For a company that has everything in-house, you’d expect a smoother process, but they just don’t deliver. I cannot recommend Lennar based on my experience. ... More

Buying with Lennar has been an absolute nightmare. There have been so many issues, I don’t even know where to begin. On my initial walk-through, I found over 30+ issues. By the second walk-through (which they scheduled the same day as closing), many items were still not completed. On closing day, I had a notary scheduled at my home at 12pm. Both the construction manager and my home concierge, Paul, assured me that everything would be fixed within 45 minutes. I knew that was unrealistic given the amount of outstanding items, and of course, when I returned nothing was done. I was told if I didn’t close that day, I wouldn’t be able to close until after July and would have to restart my entire approval process. Under that pressure, I closed—based on promises that repairs would be completed right away. The construction managers, Myles and Raphael, along with their boss Jose, ended up coming to my home seven times (if not more, to be honest). Despite their repeated visits, most items weren’t finished until three weeks after closing. Some are still not done almost two months later. For example, my refrigerator door and oven drawer were both oxidized and supposed to be replaced—this was clearly documented in my walk-through notes. Yet today, they’re still not replaced. Myles has stopped responding, and Dee who has been extremely rude (I even have text messages to prove it)—is now telling me to file a warranty claim, claiming Myles and Raphael never promised replacements. That is a complete contradiction of what I was told and what was written down in my walk sheet with MYLES. Since I’ve moved in, I’ve already had to put in 13 work orders—and to top it all off, my AC is already leaking. How great is that? The level of disorganization, lack of accountability, and dishonesty I’ve experienced with Lennar is unacceptable. This has been nothing but stress, broken promises, and poor communication. To top it off my “real estate agent was mia through the entire process I didn’t seem him until week two of this nightmare no show for my celebration walk or closing. I was handed keys by a construction member. What a celebratory day…. I would never recommend Lennar to anyone, and I will be sharing my experience by word of mouth so others don’t go through the same ordeal. Even after all this I was “supposed” to be contacted by someone and never happened. ... More

The house was not ready on closing date. There were multiple walls left with holes that the builder did not tell the buyer. First week in the house already had a water leak and we are still waiting for some repairs to be done.

Very mean and unprofessional staff. Issues are taken careless and lied to customers on sale and follow up is a disaster. They are very desperate to sell property with poor quality. No one care!

Buying a home from Lennar was a good decision overall, but working with sales agents Ashley E and Mike M was extremely disappointing. With Ashley, it felt like her only priority was making the sale and moving on. Once I signed the contract and paid the deposit, she showed no interest in helping me through the process. My contract was non contingency, meaning I didn’t had to sell my current home in order to get approved for the new home from Lennar. Shockingly, just one week before closing, Ashley informed me that I had to sell my current home in order to be approved for the new one. I told her that my contract was non contingent from the beginning, why are you telling me this NOW. She blamed someone else and she said I had to sell the house faster. This should have been communicated much earlier, not at the last minute. Because of her screw up, I was forced to quickly list my home and accept a lower offer just to meet the deadline. The closing experience was even worse. On the day I was supposed to receive my keys, Ashley didn’t answer her phone and she didn’t even bother to respond to my text. Desperate for answers, I contacted her manager, Mike. Mike said he will find out and call me back. He called me back and instead of helping, Mike repeatedly insisted that I had already picked up the keys. Then even later he blamed my brother, cousin, and other family members for the keys( Maybe your cousin picked up the keys). when I kept telling him no one from my family has picked up the keys and why would you give the key to anyone else who is not the home owner? After hours of blaming me and my entire family and me leaving work to sort it out, it turned out that one of Mike’s own coworkers had taken the keys home. Why would you take the customer keys with yourself home? What should have been a joyful and exciting experience of moving into a new home was ruined by the incompetence and lack of professionalism from both Ashley and Mike. Their mishandling of my purchase turned what should have been a milestone into a stressful and frustrating moment. ... More

Quality not that great. Never ever go with Lennar mortgage whatever promotional offer is given. They’ll drag you until the very last moment to give so many surprises and you’ll not be able to get the full promotional offer and you’ll feel cheated.

Lennar did not provide quality workmanship during the build process. Multiple issues and after the fact warranty claims. Cracked concrete, dented garage doors, poor drywall and trim quality, damaged cabinets, condensation on fireplace glass, unable to cool upstairs with size of AC unit, no electrical junction box, missing stud in wall, damaged stair railing, yard retaining water, dead landscaping, and more.

Closed the house. Pointed out lot of issues especially with paint touch ups. Was promised that it will be taken care. Now i was told last week that lennar can provide me paint and i can do by myself

A lot of cut corners

Lennar charges a premium price and uses the cheapest material and labor and it shows. I am SO disappointed and have major regret for building this home. Gave responsiveness 2 stars - they do respond - but, nothing changes - your told that's how it is.

Robyn was the only great and helpful person in the entire process who response to calls. As it stand I don’t even know who to call to activate my solar panels and paying close to $500 for electricity bill. I hope I get a better experience.

Probably the worst home buying experience we have ever had. The lack of communication between the sales, title, mortgage, and construction team is unbelievable. The property we originally had under contract was advertised on their website with a set of finish selections, which we were told were incorrect by the time we received the contract. The MLS listed pricing and commission were also conveniently "incorrectly listed" according to our sales person, Raquel. We reluctantly went through with executing the contract because we really liked the floor plan. Luckily, two months in, another house with the same plan and the actual finishes we originally thought we were getting became available. So we asked Lennar if we could switch our contract over, which they agreed with the caveat that we would close by the end of May (2 weeks away) versus our original closing date of first week of July. It was a mad dash to their finishing line for the next two weeks as the lending team was less than courteous about timely requests of needed documentation. We would receive requests late at night for documents to be uploaded the same night. Mind you, some of these documents we didn't even have on hand and had to request through out banks. We were lucky that we have direct contact to our bankers and that was the only way we were even able to close. Week of closing, we were told the underwriters had approved our file and that we could sign early even though closing was on Friday. We went ahead and signed via remote notary a few days before closing, only to find out a credit issue that the credit repair team had been chasing down for us was resolved and our entire loan needed to be underwritten again. As a result, our signed documents were now null and void and we would have to pay a second round of remote notary. To which, our lender, Nolan, responded that they had no idea our credit issue would have been resolved by the time we closed. For a credit issue that was discovered back in March when we initially pre-qualified for the loan, this was unacceptable. Closing day was a disaster as new documents didn't arrive until the afternoon and the lender was rushing us to finish signing. Meanwhile, the sales team contacted us in the morning to schedule a pickup time for our keys. We ended up receiving keys to our house before we even closed and funded. In terms of the quality of construction, our project manager assured us during our first walkthrough that they went through with a fine-tooth comb and looked at all issues for us prior to us arriving. However, we walked through the weekend after our initial walkthrough and noticed several more items that had been missed. We were lucky that Lennar agreed to fix the items even though their policy states that anything not noted during the initial walkthrough would not be addressed. The day before closing, during our final walkthrough, we were told by the builder that they would be moving our fence line the following week. There was no other information regarding layout or the reasoning for the move. This went on for almost 6 weeks and we are now left with one part of our fence removed and visible patches in our siding from the original fence attachment location. To make matters worse, we had selected the Ten Trails community because the HOA included gigabit internet for all residents. We work from home and this was a selling feature for us. But after moving in and scheduling an appointment with the internet provider, we were informed that there are no internet lines to our part of the neighborhood. The infrastructure wasn't in place. How did the sales team conveniently forget to mention this? And also because our neighborhood was brand new, our address didn't exist so mail couldn't be delivered to our mailbox. We had to drive to the post office in the next town over for 6 weeks to pick up our mail and packages until USPS finally installed master locks on the community mailboxes and started delivering our mail. We have now been moved in for over 2 months and still do not have the HOA provided internet. We had to order a hotspot through our mobile provider and have been providing our own internet access. It's incredible for a builder who has built previously built in the Ten Trails neighborhood already that the current team seems like they have no clue what is going on. We also find it funny that since we've moved in, the sales team that purchased a house on our same street has now backed out of their contract. ... More

sales agents have no clue on solar or the current market.

There were things wrong prior to and after closing on 6/10/25, not to mention taking weeks to get the CCRs because they weren't included in closing, and another week for Exhibit A that included my lot. So many of the issues stemmed from the home being on a corner and ALL services with the city, utilities, post office, etc. was the side road of the house instead of the legal address at the front of the house. I had a letter returned to me stating invalid address when set to my house and it took over a month to get ATT and move other utilities to my name. Lennar originally put the wrong numbers on my house. This home was built by a builder Lennar purchased and it's my opinion is that Lennar didn't take any responsibility for what was now their problem. Everyone we spoke to said it wasn't their fault, passed the buck to someone else, or just didn't do anything to help! We'd call and no one answers, call and leave a message without getting a call back, or speak to someone who says they'll call back and never does. A month after closing and a month's worth of phone calls/emails to my realtor, Lennar, AL Power, ATT, post office, city to get things straightened out and items repaired. I thank my realtor for getting Lennar in line! THEN things finally got some attention. It shouldn't have had to come to that! Shame on Lennar! I would NEVER recommend Lennar based on this experience! It was an all cash deal and should have been an easy transaction. We are a retired military family that moved quite a bit so we have purchased, sold, rented homes in many places over 20+ years. Not our first rodeo. Here are the folks at Lennar we delt with: Charity, Trish, Zach, Katie, Luke, Terry and the girl that worked on property that was fired prior to our closing date. ... More

Our experience with sales team was horrible (worst than used car salesmen). They use bait and switch tactics. I was sold a house which they said had 2731 sq. ft. house and upon closing we found out that house was 44 sq. ft. smaller. They claim that measurement can vary from house to house. I would not recommend buying a house at all. I would prefer to go with other builders such as Toll Brothers.

Very disappointed and huge loss because the builder delivered a home without a functioning AC. Our tenant moved in but found AC was acting funny during the hot summer in sacramental area, and it took three trips and several weeks to seemingly solving the problem. The tenant had to stay in hotels and there is no cost recovery for the owner's cost. So much pain!!! I wish no one can experience the nightmare that we had.