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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Horrible buying experience

  • Henry Bernard I.
  • Verified HomeBuyer
  • April 22, 2025
  • Chula Vista, CA

Bad buying experience which cost me 13k in incentives due to poor communication

Lennar responded:
Good afternoon Henry, thank you for letting us know about your experience. We are sorry to hear it was a bad buying experience. If you would like to share additional details, please feel free to email us at CorporateCustomerCare@Lennar.com referencing this review.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

A Disappointing Experience with Lennar Homes

  • Israel E.
  • Verified HomeBuyer
  • April 22, 2025
  • Hockley, TX

I had high hopes when purchasing my home through Lennar, but unfortunately, my experience has been riddled with frustration and disappointment. Before closing, I hired a professional home inspector who uncovered a laundry list of issues—bad masonry work, sloppy and frankly comical electrical wiring, fencing that lacked proper nails and support, and concerning plumbing flaws, particularly with the water heater. Despite these problems, I was pressured to close on the home before the issues were properly addressed. While some of them were eventually fixed, the process was far from timely or ...

Lennar responded:
Good afternoon Israel, we’re genuinely sorry to hear that your experience hasn’t been up to par. Your input matters, and if there are still outstanding items to be resolved, we’d appreciate the opportunity to address them. Please contact us at CorporateCustomerCare@Lennar.com and include a reference to this review so we can get the right team involved.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Home buying experience was horrible!

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2025
  • Henderson, NV

From day 1 with the initial sales contract and the tons of disclosures that were not made to the crazy surprises at closing, there isn’t enough space to describe all the communication and customer service failures by sales, construction and customer service/warranty//walk throughs. There was poor follow through on issues, the defensive attitudes by really everyone, untruthful statements, and extra hidden cost were unimaginable and never experienced by us in any of the 7 previous new homes we have purchased in our 40 years in Las Vegas.

Lennar responded:
Thank you for sharing this review. We're sorry to hear your experience didn’t meet expectations. If there are any unresolved concerns, we encourage you to email us at CorporateCustomerCare@Lennar.com. Please include details and reference your review so we can better understand your situation and follow up accordingly. We’d appreciate the opportunity to make things right and earn back your trust.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Bad builders

  • Milton S.
  • Verified HomeBuyer
  • April 22, 2025
  • Corpus Christi, TX

Just to be honest , I won’t recommend Lennar homes to no body My bad experience was really bad . after 2 months moved in , grass never was set it on , I called & called to warranty department and not answer I was told that 10 days after moved you will have your grass set ,but that is not true . funny is all the houses sold out has grass already and I am still waiting on it..

Lennar responded:
Good afternoon Milton. Thank you for sharing your thoughts with us. We’re truly sorry to hear that your experience fell short of expectations. If there’s anything still unresolved, we’d like the chance to help—please email us at CorporateCustomerCare@Lennar.com and reference this review so we can look into it. We do hope to regain your trust in the future.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Horrible experience

  • Michael M.
  • Verified HomeBuyer
  • April 21, 2025
  • Saint Hedwig, TX

I had the worst experience buying my house. Didn’t get to close on time because of lack of communication with lennar and their employees.

Lennar responded:
Good morning Michael. Thank you for sharing your review. We’re truly sorry to hear that your closing did not happen on time. We understand how stressful and disappointing delays can be, especially during such an important milestone. If you still have concerns you'd like us to address, please email us at CorporateCustomerCare@Lennar.com. Be sure to reference your review and include any relevant details so we can better understand your experience and follow up appropriately. We appreciate your feedback and would value the opportunity to regain your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - High Priced, Low Quality With Clueless Customer Service

  • Eric Ivan A.
  • Verified HomeBuyer
  • April 17, 2025
  • Richmond, TX

Started out as a good experience, then lost our lead Lennar rep during our purchase, either quit or lost his job. Some disorganization during closing, excused. Website and paperwork still has items that are not discussed with Lennar reps like access points and door locks, so I guess update that? Materials used are low quality, I get it, you have to make money. Just pay attention to your build. Customer service is bad, they don’t know how to use the system to properly and efficiently work on cases. Our appliances were stolen during closing, we err were given new (not new, ...

Lennar responded:
Good morning Eric, we thank you for taking the time to share your experience with us. We are sorry to hear we failed to meet your expectations with your home buying process and quality of materials. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Building houses too fast poor quality

  • Carlos G.
  • Verified HomeBuyer
  • April 16, 2025
  • Sparks, NV

My experience hasn’t been good at all. The builders are building homes too fast and the quality is just too cheap. Overall floors are not level and when I report that there’s noise on my floor that they charge me for to install. They tell me it’s normal landscaping you get no warranty and you step on your grass and start sinking Overall I just think you guys are building houses with the cheapest of the cheapest and the price is not right I’m sorry to be the one to tell you guys this but this is just how I feel.

Lennar responded:
Good morning Carlos, thank you for taking the time to share your experience with us. We are sorry to hear that we have not met your expectations as far as construction quality and landscaping. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

What a mistake

  • Shirllee W.
  • Verified HomeBuyer
  • April 15, 2025
  • Converse, TX

Cheap materials. Cheap solutions. Poor communication skills from associates. First time home buying experience was kind of sad. Only good is the response time on warranty requests. Would never recommend and regret my decision in purchasing a Lennar home.

Lennar responded:
Good morning Shirllee, we appreciate you taking the time to share your experience with us. We are sorry to hear that the materials, solutions, and communication during your home buying process did not meet your expectations. Moving forward, we hope to have the opportunity to earn back your trust. if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Horrible Experience (Beginning to End)

  • Jeffrey A.
  • Verified HomeBuyer
  • April 15, 2025
  • San Antonio, TX

I was told like many of my neighbors that we would only get 15 feet of sod. They got full sod and I didn’t. When I finally requested my sod installed… it was too late. There are other houses in the neighborhood that do not have their sod installed yet; but we are too late (don’t understand). The house did not come with towel racks in both bathrooms, no walk in shower door, no fans, no garbage door opener, no sprinklers, no doorbell, no water spout in the back of the house and the other frames of the windows were not painted. The fencing stopped short allowing people to walk to the windows of ...

Lennar responded:
Good afternoon Jeffrey, we appreciate you taking the time to share your experience with us. We are sorry to hear about the issues you faced with the sod installation and that some aspects of your home did not meet your expectations. Moving forward,if you have a question or warranty request, please reach out to your local Customer Care Team by submitting a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may have. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst customer service

  • Don Dinh L.
  • Verified HomeBuyer
  • April 15, 2025
  • Irvine, CA

Let's start with the most horrible home buying concierge Paula, she was extremely rude in all phases. The sales team took our 42K deposit which we were told will get refunded but later on, demanded the same amount from our 1031 exchange agent. The original deposit was never refunded instead got buried inside the loan. The 42,000 I was our hard cash, on top of the 306K down payment. They need agents to handle all situations, in this case, took out money and never wanted to resolve anything after.

Lennar responded:
Good afternoon Don, we appreciate you taking the time to share your experience with us. We are sorry to hear about the issues you faced with our home buying concierge and the handling of your deposit. We hope that moving forward we can earn back your trust by providing you with exceptional Customer Care. if you have a question or warranty request, please reach out to your local Customer Care Team by submitting a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Poor quality, lots of issues

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Winston-Salem, NC

Poor quality, lots of issues

Lennar responded:
Good afternoon and thank you for sharing your feedback. We are sorry to hear about the poor quality and numerous issues you have encountered. If there are any outstanding warranty items to be resolved, please email us details and reference this review to [CorporateCustomerCare@Lennar.com](mailto:CorporateCustomerCare@Lennar.com) so we can help follow up. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We hope to improve your homeowner experience and address any concerns you may ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Builder needs to hold their employees accountable.

  • Johnny S.
  • Verified HomeBuyer
  • April 15, 2025
  • Ave Maria, FL

It has been nothing short of a nightmare! We hired a inspector who found 98 pages of work that was not done properly and reused damaged items such as doors and appliance,Every issue is being addressed slowly and costing us time and taking away the enjoyment of our new home,We have repairs daily!!! This is a brand new home and it should no be like this!!! We live on a construction site that some day we hope to call home.If we knew it was going to be like this we would have moved else where.SO SAD!

Lennar responded:
Good morning Johnny, and thank you for sharing your feedback with us. We are sorry to hear we have failed to meet your expectations. If there are still any outstanding warranty items to be resolved, please send us an email with details, referencing this review to: CorporateCustomerCare@Lennar.com so we can help you with follow-up. Moving forward, for future questions or warranty requests, please do not hesitate to contact your local Customer Care team by submitting a warranty/service request through your Lennar Account. Using your Lennar Account to submit your warranty request will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to providing you with an exceptional homeowner experience moving forward.Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Lennar Homes are poorly made!

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2025
  • Marion, TX

Lennar Homes got the cheapest materials and contracted the worst workers. They are in such a hurry to build, build, build, with no attention to details. And to try to get something fixed (in a new home) after you close, good luck!

Lennar responded:
Good morning and thank you for sharing your experience with us. We are sorry to hear that your home did not meet your expectations. If there are any outstanding warranty items to be resolved, please send us an email with details referencing this review to: CorporateCustomerCare@Lennar.com so we can help you with follow-up. Moving forward, for future questions or warranty requests, please do not hesitate to contact your local Customer Care team by submitting a warranty/service request through your Lennar Account. Using your Lennar Account to submit your warranty request will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to offering you an improved homeowner experience. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible Closing Experience

  • Michael D.
  • Verified HomeBuyer
  • April 15, 2025
  • Punta Gorda, FL

Lennar was only interested in making the quarterly numbers NOT the satisfaction of the buyer. We had a terrible closing experience. We did not get thngs completed in a timely fashion and were pushed the entire time to "just close". I will NOT ever buy another home from Lennar!!!

Lennar responded:
Thank you, Michael, for sharing your experience with us. We are sorry to hear that your closing experience did not meet your expectations. If there are still outstanding warranty items to be resolved, please send us an email with details and reference this review to: CorporateCustomerCare@Lennar.com so we can follow ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor Quality

  • Parveen K.
  • Verified HomeBuyer
  • April 15, 2025
  • Pilot Point, TX

poor quality things instal in the house. like bathroom, and no basic feature in house like towel hanger, bathrrom glass door and many more.never recommend to anyone to buy from lennar

Lennar responded:
Good afternoon Parveen and thank you for sharing your feedback. We are sorry to hear that your home did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

It’s a scam

  • Anonymous
  • Verified HomeBuyer
  • April 10, 2025
  • Kerrville, TX

Corners cut, cheap material. Horrible roof construction. Idk how no one has a civil law suit against them.

Lennar responded:
Good afternoon, and thank you for sharing your feedback. We’re committed to continuously improving our processes to provide a better homeowner experience. If there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if you have any warrantable items or questions, we encourage you to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House is nice but development is a disaster

  • Jerald B.
  • Verified HomeBuyer
  • April 09, 2025
  • Plumsted Township, NJ

We moved here hoping to escape NYC but what we moved into has been a disaster with nonstop construction leaving my block driveway front walkway a mess. They shouldn’t have sold until the development was 100% ready. Instead of leaving Brooklyn Brooklyn found me. Very saddening

Lennar responded:
Good afternoon ...

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Cheapest around for a reason

  • Anonymous
  • Verified HomeBuyer
  • April 09, 2025
  • Englewood, FL

I would never buy another Lennar home. I have owned in communities. But this experience has been unimaginably horrible. I have a serious constructionissue with the house. I’m getting the runaround. The solution has been approved three separate times but the materials never get ordered so I have to keep starting over. They just close tickets out if they don’t feel like addressing them the warranty person is the most horrible, rude nasty Power crazy person he lets you know. He’s in control of what can get done at your house, they don’t stand behind the product they act like they’re doing you a ...

Lennar responded:
Good afternoon and thank you for taking the time to share your feedback. We’re sorry to hear about the construction quality issues you’re experiencing in your home. We’d like the opportunity to follow up and assist. Please email CorporateCustomerCare@Lennar.com with the details of your concern and reference this review. Moving forward, if there are warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

None

  • Heather T.
  • Verified HomeBuyer
  • April 09, 2025
  • Liberty Lake, WA

Stay away from Lennar! Buy anywhere else!

Lennar responded:
Good afternoon, and thank you for taking the time to share your feedback. We’re committed to continuously improving our processes to provide a better homeowner experience. If there are any outstanding items you'd like us to follow up on, please feel free to share details of your concern at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if you have any warrantable items or questions, we encourage you to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience out of 3

  • Richard Wayne M.
  • Verified HomeBuyer
  • April 08, 2025
  • Princeton, TX

The first day didn't go too bad. Met with someone in the sales office. All he did was spend 5 min telling me which houses I could look at and gave me a map. I went and found them on my own. I assumed all the features on the website were accurate and since nobody had spent any time with me I didn't know any different. I asked questions but it turns out much of what was advertised for the neighborhood was just flat out incorrect. No gas utilities, no granite, no tile in the bathrooms or laundry rooms. Later I asked when I was getting my smart lock, smart thermostat, and smart doorbell ...

Lennar responded:
Good afternoon, Richard, and thank you for taking the time to share your feedback. We're sorry to hear about the communication and quality issues you've experienced. We’re committed to providing an improved homeowner experience and earning back your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Overall. Daniel was great till after we signed.

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2025
  • Clermont, FL

Overall everything was going well. Until we handed over our down payment. Then it felt like pulling my teeth to get any questions answered by the Lennar staff. Their mortgage company was the same way. They were great till closing day. Then it felt like pulling teeth to get anything answered. Then out loan was sold off to another company and Lennar failed on multiple occasions to transfer the payment amounts and allocations properly. Our home has many cracks in the paint and lots of cut corners throughout the house that weren’t noticed in the inspection prior to. Many wholes in the drywall ...

Lennar responded:
Good afternoon and thank you for taking the time to share your feedback. We're sorry to hear about the quality issues you experienced in your home. If there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if there are warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Horrible Homebuying Experience with Lennar

  • Andrea R.
  • Verified HomeBuyer
  • April 08, 2025
  • Mesa, AZ

Unfortunately, our home buying experience has left much to be desired. From the beginning, we encountered persistent miscommunications with Steve, who frequently provided conflicting or unclear information to both us and our real estate agent. One such miscommunication resulted in a $3,000 for landscaping that was inaccurately described and ultimately proved completely insufficient for our needs. While we are now living in the home, we are still dealing with substantial workmanship issues that were agreed upon to be completed prior to move-in but remain unresolved. These ongoing issues ...

Lennar responded:
Good afternoon Andrea, Thank you for sharing your Homebuying experience with us. We apologize for the inconvenience. If there are still outstanding warranty issues, please send an email to CorporateCustomerCare@Lennar.com referencing this review and including details of your concern, so we can assist with follow-up. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

From mortgage process to warranty issues not a good experience.

  • Andre G.
  • Verified HomeBuyer
  • April 03, 2025
  • North Fort Myers, FL

Everyone understands that purchasing a new home can be more than more stressful things you do. The lack of responses from the mortgage team is very poor. Creating more stress for the family. There has been multiple issues with the home. The floors still look terrible. There are multiple areas in all the rooms where you can see the layer of cement still on the tiles. The master bathroom sink faucet were installed too far away from the sink where it drips onto the counter. Only two of the six low-voltage connections work the electrician has come by five times and not resolve the ...

Lennar responded:
Good afternoon Andre, and thank you for sharing your experience with us. We are sorry to hear about the lack of responses from the Mortgage team and the quality issues you have experienced. If there are still outstanding items to be resolved, please do not hesitate to send us an email with details to CorporateCustomerCare@Lennar.com referencing this review. Moving forward, please do not hesitate to contact your local customer care team by submitting a warranty/service request using your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Very bad customer service

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2025
  • Loma Linda, CA

Very bad customer service, poor quality of paint used interior and exterior. Lennar mortgage process is disappointing, homes are appraised less than sale price, limited options for customers to choose upgrades. overall house buying experience is not satisfactory.

Lennar responded:
Thank you for sharing your experience with us. We are sorry to hear the quality of your home did not meet your expectations. We hope we can earn back your trust by delivering an exceptional customer care experience moving forward. If. you have any questions or warranty requests, please don’t hesitate to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Awful

  • Jennifer J.
  • Verified HomeBuyer
  • April 02, 2025
  • Huntsville, AL

Multiple problems not addressed or fixed

Lennar responded:
Good afternoon Jennifer, Thank you for sharing your experience with us. We’re sorry to hear that multiple issues remain unaddressed or unresolved. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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