Lennar Reviews

I will start with the positives, the home was good value for the price paid and Lennar bought down the rate and covered closing costs. In terms of the home build itself I will say TERRIBLE quality control. Blatant errors that they tried to hide during the walkthrough then refused to fix when I brought them up. Only when I gave them a 0 out of 10 on their rating survey did they reach out to fix them. Even now after living here for roughly 2 months I am finding more and more things wrong. Uneven floors, nails poking up from under the carpet. Totally corporate, they just want to sell you a cheap house, get their check and move on. ... More

I regret choosing Lennar Construction for my home. The entire process was a nightmare, and I would strongly caution anyone considering buying from them. First, communication was absolutely terrible. Getting clear and timely responses was next to impossible, and I often felt left in the dark. They also push you to use their preferred title company—don’t fall for it! The title company has been a disaster, and even a month after closing, I’m still dealing with issues just trying to get my taxes paid. To make matters worse, the quality of construction is disappointing. Our front porch concrete is already cracked, with a chunk missing. It’s frustrating to move into a "new" home and immediately have structural issues. If you’re considering buying from Lennar, do yourself a favor: 1) Hire an independent inspector before closing. 2) Use your own trusted title company. 3) Prepare for frustrating communication. I wish I had known all this before purchasing. Save yourself the stress and look elsewhere! ... More

I have been working with Lennar for approximately 9 years and I have seen how over the years they are doing things from bad to worse and I appreciate that management does not care or at least they cannot do anything since the level of command is followed by one family member to another, in many cases the construction manager is the wife of the person who is in customer care or the brother of the guarantee and so in this way they cannot make each other look bad. As an investor as well as a realtor who works with investors, unfortunately I cannot recommend Lennar more given their poor treatment and finishes. ... More

The agent that sells the house does not give you specific details when I asked about accessories in the house, etc. There are no clarities inside of the contract or at closing. One part of the company doesn’t know what the other one is doing. The mortgage buying experience was completely atrocious and I have experience in buying new homes with other builders. The quality of the materials that are used are absolutely low and cheap. A lot of people in my neighborhood in prosperity lakes have had their roof leaking within the first week by the house. One lady had her sink fall out. Half of the items that were on the inspection before closing were not done but were covered up. If I did not have experience in identifying a lot of the issues, many things would’ve been overlooked. I would never ever recommend Lennar to anybody! ... More

Would not hold property for buyer without non-refundable $16,000.00 down payment. Misleading expectations for completion date and reasons for delays. Lowering exact model price by $20,000.00 after 6 months delay for closing escrow allowing NO-DELAY move in for new buyers.

The quality of materials are basic as to be expected in a builder grade home. I don’t have an issue with the materials used. I have an issue with the installation and construction of those materials. From top to bottom, every surface, every install could have been done better by just about any DIYer than the Construction crew for Lennar. I blame the construction managers on up the chain of command. In my experience, the construction managers only care about pushing your closing date through and the earlier the better, despite knowing issues prior to closing. My experience: I was lied to multiple times regarding several issues that could impact my health and safety. My new build had a major and apparent roof leak. I was told it was bone dry. My home had a gas leak which was discovered during a home inspection. Almost every wall is either crooked, wavy, not square, not straight and or not plumb. My fireplace lacks insulation, so much so that the area in front of the fireplace was 23 degrees INSIDE this morning ! The house temperature was 67 degrees. The gutters leak through the soffits, The roof shingles were cupped, so Lennar squirted silicone under them and hammered them down, but only after I was told the cupped shingles were an optical illusion. My countertop has a crack where it meets the backsplash. I can’t open my back door. My floor feels like rugged, rocky terrain with the slab so far out of spec for the LVP that sits over it that the planks are breaking, worse the extreme peaks and valleys make the floor un-safe for me to walk on. The list goes on and on and on. How was my experience with Lennar? One of the worst experiences in my time on this planet. How was the response from Lennar? Abysmal! In my experience a lot of lies and double talk to get you to close. Two months in and I’m still fighting to get things fixed that should have been rectified before closing. Listen to the bad reviews! They are true. If you still have the stomach for it, then buy Lennar. My experience? My new construction home is actually a FIXER UPPER and that the poor construction has already devalued my investment/ my home. This has created undue expense and undue STRESS! ... More

The Cypress Creek West website explicitly stated amenities, swimming pool and children's playground would be onsite. However, after the earnest money deposit is made (which I would loose if I withdrew) I later discovered these amenities are located in different communities across the street, requiring shared access. The closing process was extremely rushed. I was given only a few hours for the walkthrough simultaneously while touring the house with representative. This left no time for thorough cosmetic inspection, and any issues raised during the representative's explanation were addressed, while others were likely overlooked due to the time constraint. There were few things I reported such as drainage issue which were never fixed just rushed to close the house and get threatened that if I dont close the house on time I would loose earnest money regardless if my issues were resolved or not. This rushed approach was unacceptable. The craftsman on the house is just awful. Doors were not aligned properly, too much gap. There are crack all over the house and so on. Several of my friends expressed interest in the community but ultimately chose to pay slightly more in a nearby community. They, like me, were dissatisfied with Lennar's misleading advertising regarding the onsite amenities and the rushed closing process. Most of my neighbors are advising their friends and family to stay clear from this community because it doesn’t even have a children playground forget about other amenities and workmanship of the house is awful. ... More

False info and poor quality

I put a deposit on the home in May 2024 and notified expected move in date was October 2024. From May to October there was very limited communication from the builder. Someone finally reached out in OCT and I was able to tour the home twice on separate occasions. No indication before hand that the first appointment. I would be "blue taping" the home. I was given barely an hour to mark up the home with areas to fix. One item in particular I marked was that the fire alarm was beeping. I recommend taking pictures / videos of the blue tape areas. Second walk through the items I blue taped were not fixed. Also, the blue tape that I placed from the first APPT. were removed. For example, fire alarm was still not fixed. I was not able to blue tape any additional issues that I saw in this second appt. There was lack of communication regarding delay in move in date. They sent me an e-mail a few days before the estimated date. Move in was pushed from OCT to mid NOV. Mid NOV came. I got a call Thursday, the day before my “new” move in date. They said I would get a call maybe tomorrow (Friday) to come pick up the keys. They stated, if no one calls by 4/5pm then I would have to wait until Monday. No one called Friday. I got an email Monday, saying move in date was pushed to end of NOV. Very short notice regarding picking up keys. Notified via text to come to model home of another site plan with no clear direction / address. I just happened to follow the right people to find where they were located. I was given my keys and an ugly charcuterie board. When I arrived and walked into my "new" home, the door was wide open. Anyone could have walked in and taken things. There was dirt marks on the walls. Trash left all over the house, from food wrappings to cardboard. Was this home even walked through or even cleaned /checked? Ohh and the fire alarm was still beeping / broken. I lived in my home for three weeks before they actually sent someone to come fix this!. A majority of the items that were blue taped were not even fixed. Now I have to waste my time submitting tickets and waiting for someone to come fix an issue that should have been fixed before I was given the keys. When I did the second walk through back in October, they gave me a bucket of supplies (touch up paint, screwdriver, cleaning supplies, etc.) At the time I thought how thoughtful. Now I realized those supplies were provided so that I could complete my undone home: There is a leak in the sink. Dishwasher was not connected. Stains in toilet. Carpet is throughout the house and I constantly feel the staples poking out. Nails coming out of the walls. Lennar does not own a leveler. 50 percent of the outlets were crooked. Continuous trash and mud at my front door. The watts of outlets dozens’t match wiring. Doors didn’t lock. Lennar does not care about providing a quality home or experience. Would I recommend Lennar to a friend? No! Would I choose Lennar again. No! Lennar is like Temu: low quality outputs that looks nothing like the picture, but worse because you cannot get your money back. ... More

Experience with Service department and sales agent was not not at all supportive

I know that buying a new home always has challenges, but for me this has been a nightmare. The biggest thing is that Lennar pushed the build to close a month early which led to all kinds of quality issues and financial complications.

Dealing with Lennar has been a nightmare! Their responsiveness is non existent and anytime there is a problem, they pass the buck to someone else and you never get a straight answer from anybody. We were warned to stay away from Lennar but we did not listen and we paid the price. I would greatly advise any new home buyers to STAY AWAY FROM LENNAR!

It’s a hit and miss with this builder. I have worked with a lot of new builds. I had an inspector come to look at the property. For the most part, it was good. With a few items pointed out. Lennar wanted to close really fast. I told and warned them it’s pretty fast and I don’t want a property rushed that I’ll see some misses. They guaranteed that. That’s not what happened. Closed and then a month in, I still have people coming into the house to fix things. Electrical switches not properly connected, hvac trips - came in and out several time and seems people were just diagnosing it guessing. They said welcome to your new home. Here’s the key (code) - doesn’t work! I was able to reset lock because front door was left unlock. Warranty department is trying their best. So far a good. Would have liked some compensation for the time house is still being worked on as I was promised things will be done but I’m paying mortgage now while they still continue working on the house. Seems just fair? But, seems like some people at Lennar doesn’t care about initial impressions and how that can impact the experience of clients. All I heard was just excuses and trying to not own the mistake when they tried to talk to me about the issue. I would say some do care as well, not all are bad, there are good people in that company. Unfortunately, this is what happened to me. Maybe it’s a different experience for others. ... More

I had an issue with the driveway, it had cracks after the cement was poured, I put in a claim and was denied because they stated I already closed on the house and it is not covered, representative Mike stated this to me. I will not be purchasing another home from this builder in the future.

No one knows what’s happening and keep on moves the closing date and on the day of the closing they informs you that they are not closing today. Walk through days mentions are waste of every once time, firstly they give you the date and no one shows up at the house for the walkthrough and secondly when you point anything to be fixed the simply say that’s how it is and cannot do anything now. Everything was cracking up in the new house and when I asked about that they say they won’t fix the cosmetic damage. There are 100s of cracks to wood and walls and joints and nails and screws are popping up from paint. Lennar has the worst built quality I have ever seen. If possible please avoid business with Lennar. ... More

Everyone part of this company knows the issues, but intentionally cover them until the deposit was made, leading to a few (big) surprises: Solar panels: The pre-installed solar panels, which are part of the advertisement, come at an additional cost and were not disclosed until minutes before giving the deposit. Furthermore, the capacity of the solar panels is not even half of what is needed for a house of this size. This felt like a last-minute forced add-on, similar to what often happens at car dealerships. Confusion and rush tactics: Clients are often confused and rushed into committing to a deposit. This is so common that they included a piece of paper specifically stating that nothing promised during the negotiations is valid unless it is part of the contract being signed. False claims of corrections: They lied, claiming that requested issues were corrected when in truth, they were not even touched. False promise of future rectification: Finally, they falsely promised future rectification of these issues and to close asap. DO NOT SIGN ANYTHING without triple-checking, and DO NOT take their word for granted. I wish I read some reviews about how they operate. ... More

Don’t like it at all

First off after several (6-7x) of getting and sending my homeowners insurance correction after correction from the lending team I was threatened with being charged per day that the house went over closing even after sending them everything I was getting from progressive. So they forced my hand into Lennar Insurance. Then I had a family emergency where my mother needed surgery, so I needed to push our closing date by 2 days!!!! so that I may be with her Lennar homes said no that I needed to close or they would walk away as they were confident an investor would pick it up and close on the day they wanted. The walls are paper thin, the door was leaking from the frame and window, they put silicone caulk and roofers were supposed to come they never did, the shower arm in the master bath completely crooked from the pipe in the wall Billy didn’t want to get it repaired under warranty because it has a different shower head . Our tankless water heater was leaking gas they said they repaired it. We come to the house and it’s leaking bad! Finally repaired when we actually put in another request. Blue tape still found in our pantry from the walkthrough. The sod they installed doesn’t cover the whole backyard they give you half a yard of grass!!! Oh and there’s no water spigot in the back yard so you can’t water the yard unless you buy a 200ft hose to connect to the side of the house . Avoid LENNAR houses!!! And I says houses because these are just houses and not a family home this builder doesn’t care about you or your family just your money. ... More

Don’t don’t don’t don’t dont

I would never recommend buying a home from Lennar. It was a nightmare from start to finish and still is to this day. The process took 3 agonizing months to close because their mortgage team had issues with us not being married or FL residents yet. Then we found a ton of things wrong with OUR BRAND NEW HOME. They made us do a new home introduction 1.5 months before we closed and then a month after we closed when we finally got to move in, we found a whole list of things that made our 800K home feel like a foreclosure home. I cannot take a bath in our tub because they have so much crap caked on the bottom of it from painting and whatever else they used, our appliances are rusting very bad, our floors are uneven and the furniture rocks back and forth. Poor quality and they rip you off on price. The home next to us (a townhome as well) sold for 300K less than we paid and they have more sq footage. I could go on and on but it’s not worth my time anymore to deal with them. My parents were going to buy a home as well and after our experience I told them to never buy a Lennar home. Thanks but no thanks Lennar. You couldn’t even send us our Key fobs. We had to drive an hr and back to pick them up. Real classy ... More

My house took 2.5 months longer than anticipated and ultimately closing required me to accept MAJOR flaws in the home. I received threats from Lennar agents pushing me to close, an unwillingness to remedy major concerns like the crooked ceiling/walls/doors/windows. Once I closed, it took two weeks or more, to have sod laid. I asked if there were options available as I am HIGHLY allergic to Bermuda grass - I explained it makes me break out in fully body hives. They ignored me and laid Bermuda sod anyways. In addition, I was left a pile of dirt by the front door upon getting my keys, the whole house had disgustingly dirty floors, there is paint on the carpet in every bedroom (from paint touch ups), and when they laid sod, they left my driveway and street a disaster. I came home from a work trip to mud all over my driveway and street! I honestly do not have anything nice to say about the experience. I would never recommend this builder to anyone. Lennar offers home insurance as well and I had the WORST experience trying to get a quote explained from their insurance rep, Dana. She was extremely RUDE and obstinate and certainly not the kind of person I would ever want to do business with if I had an insurance claim. I reached out and waited over 6 weeks, I never got a call back or email back. When the loan officer’s office reached out to her on my behalf she was beyond rude and I vowed I would not use their insurance company no matter what at that point. There is a lack of communication between the construction crew and the loan officers. Several times I felt extremely stressed out as the loan officers were insisting we were closing and asking me to wire funds ahead of time while the house was no where near done. There are several other home builders in the area and I would hope you have a better experience with one of the others. ... More

Bad Very bad finish and the representatives do not respond and take a long time to solve the problems.

This breaks my heart to even right because we have dreamed of moving to Babcock for years, but what was supposed to be one of the most exciting times in our lives quickly became a nightmare. We have previously purchased a new construction home from Lennar, and we have never been treated so poorly. Trustworthiness Our representative failed to ask what we were looking for, giving us only a few hours to decide on a home and displaying anger when we requested more time. When we asked to see a model that wasn’t in Babcock, we were told there were none. However, our real estate agent successfully found some being built so we could review the floor plan. We continually had to fight for items that were supposed to be included in our contract, such as a washer and dryer on the first floor and our proper elevation. The absolute worst experience was with Lennar Mortgage. We advise paying more for a separate lender. Lennar qualified us multiple times, but 14 days before closing, they suddenly informed us they wouldn’t provide the loan. We fought hard to avoid losing our deposit. The lender claimed that she had never encountered a more qualified applicant, yet they attempted to withdraw the loan just before closing, making it impossible for us to change lenders. It felt like a major scam, and it's no surprise that many homes in our neighborhood seem to "fall through." This situation definitely warrants legal scrutiny, as it appears something unethical is happening. Additionally, representatives attempted to access our home weeks after we closed; thankfully, we had changed the door code. Value for Price Paid Compared to other builders in Babcock, Lennar offers the best value per square footage. However, this comes with significant hassle. Be prepared to fight for everything you think you’ve paid for, jump through hoops, and stay on top of your build. Constantly walk through the property and consider hiring an engineer to inspect it. Although you may save some money, you will spend it on other vendors for tasks that Lennar should reasonably handle. Responsiveness Whenever we asked common questions regarding lots, price adjustments, or fees, we were met with hostility and pressure to purchase. We eventually had to hire a real estate agent to take over the process due to their unwillingness to answer our questions. The lack of transparent information was astounding; for example, we were told irrigation was included in our HOA, as confirmed by our representative, but we still have not received a response since closing. Quality of Workmanship & Materials While Lennar has beautiful floor plans, we strongly advise against buying a home that is scheduled to close near November. Our home was set to be finished in January, and it was evident that the work was rushed. The paint job featured multiple colors, and many walls, including the countertops, are not straight. If Lennar had spent more time and care on our home, I could have overlooked these other issues. The only positive aspect of our experience was our project manager, who joined a week before we closed and was a pleasure to work with. The workers who came to address our issues were also wonderful. In my opinion, it is better to invest more money and choose another builder. We believe this community will be beautiful and wonderful for our growing family, but we will not be recommending Lennar or building another home with them ever again. ... More

I bought 3 homes myself and helped lennar sell 2 more gomes with zero recognition or appreciation from Lennar. Additionally quality of Lennar has deteriorated drastically its a shame and no response on fixing the issues I am definitely not coming back infact will pass on this feedback to my investors friends and group

Next time plan and deliver value to buyers, don't deliver the house in Nov.