Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22028 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Trustworthy, clear, transparent and thorough
- Sundus S.
- Verified Homebuyer
- September 07, 2021
- Lorton, VA
We had a great experience buying a new construction home with Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good communication with builders!
- Anne V.
- Verified Homebuyer
- September 07, 2021
- Henderson, NV
The builder site managers communicated well throughout the process. I was invited to check on the house at any time and all concerns were addressed
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The one star says it all!
- Anonymous
- Verified Homebuyer
- September 07, 2021
- Haslet, TX
The one star says it all!
Lennar responded:
Hi, thank you for your review. If there are any issues we can help address, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Love our construction manager Steve and the office staff our
- Brandie M.
- Verified Homebuyer
- September 07, 2021
- Apex, NC
Love our construction manager Steve and the office staff our great! Any issues they have been on top of it!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Purchasing a new home from Lennar was a great experience.
- Kelley H.
- Verified Homebuyer
- September 07, 2021
- McHenry, IL
Purchasing a new home from Lennar was a great experience. Sarah was our amazing sales agent and I would recommend her to everyone!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - They are a good home builders
- John G.
- Verified Homebuyer
- September 07, 2021
- Lewes, DE
They are a good home builders
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - We are happy in the new house with lot of open issues.
- Balaji P.
- Verified Homebuyer
- September 07, 2021
- Cumming, GA
We are happy in the new house with lot of open issues. It was promised the exception issues will be closed in a month while closing , and still most of them are still open. Not sure if this survey is just a drama or will be taken seriously.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 1
Everything's included
- Anthony P.
- Verified Homebuyer
- September 07, 2021
- Plumsted Township, NJ
So far so good. No Complaints.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - Overall I am happy with the home quality and materials my only
- Alvin U.
- Verified Homebuyer
- September 07, 2021
- Marysville, WA
Overall I am happy with the home quality and materials my only complaints are I am not a huge fan of the bathroom countertops and the paint used on the interior seem a little low quality.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Was a good easy experience.
- Helen S.
- Verified Homebuyer
- September 07, 2021
- Murfreesboro, TN
Was a good easy experience. We didn’t visit the building site very often as they did what they said. When we did the walk through they were quick to fix the few things that needed fixing. Overall, very pleased
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Brittney the sales associate. Dave the construction man that did the final walk through.
- Steven M.
- Verified Homebuyer
- September 07, 2021
- Bonney Lake, WA
We would have like to up grade the Applience package and A/cc’s to be offered at the sales point.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
I love everything about my home
- Rena L.
- Verified Homebuyer
- September 07, 2021
- Katy, TX
We loved all the extra items such as soft close toilet seats. Blinds, landscaping, granite counter tops, covered porch at Bach of house, single story, the two crape mirtles in front. Land and trees along side yard fence. Magnolia floor place is spacious.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Shoddy workmanship. Poor customer service
- Richard B.
- Verified Homebuyer
- September 06, 2021
- Georgetown, TX
Took over a year after we signed a contract to get the house finished. Construction was rushed and workmanship was woeful. Roofing done wrong and they refuse to fix it. We had to spend our own money for a new floor because the one they put in was such poor quality. Communication is, and has been, virtually non-existent We have to make repeated requests just to get a reply, let alone having things fixed. This whole thing has been a terrible experience. We would not buy from Lennar again.
Lennar responded:
Hi Richard, thank you for taking time to write a review. We would like to apologize for the inconvenience and frustration caused by the communication issues you have described. Please send us an email at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Excelent great good very nice
- Mayra C.
- Verified Homebuyer
- September 05, 2021
- Homestead, FL
Excelent great good very nice
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dream Retirement Home!
- Cheryl A.
- Verified Homebuyer
- September 04, 2021
- Henderson, NV
I was so thrilled to find my dream retirement home in a 55+ Lennar community in NV! Every person I worked with from the sales rep to the construction manager were so helpful and so supportive. I was disappointed that the appraisal came in significantly lower than the selling price, but I have no regrets about my purchase decision.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Didn't like that irrigation system goes in after turf. Should be offered before!
- Consuelo N.
- Verified Homebuyer
- September 04, 2021
- Charlotte, NC
Not at all flexible with changes in plan. Can change after completion - does that make sence?
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - We had a good experience with everyone we worked with.
- Michael S.
- Verified Homebuyer
- September 04, 2021
- Noblesville, IN
We had a good experience with everyone we worked with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Cookie cutter
- Donald K.
- Verified Homebuyer
- September 03, 2021
- Escondido, CA
no flexibilty in customer changes
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Great Experience
- Erik C.
- Verified Homebuyer
- September 03, 2021
- Denver, NC
The Lennar team made home buying easy. It was a great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Need more quality material and proper finishing.
- Lakshmi N.
- Verified Homebuyer
- September 03, 2021
- Carver, MN
Need more quality material and proper finishing. Lots of gaps in back yard fencing where manager trying his best to resolve. But should taken care initially itself. 1. Window are not sound proof at least there are should stop small sound from out side. 2. Wood finishing is very cheap and work is not upto mark. 3. No proper updates on plans and schedule on pending work to be completed. 4. Lennar should have provided small change options in interior which make more difference from customer point of view. 5 . Quality of Steps to unfinished basement id worst when compared to other ...
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 3
Lennar - Our Construction Manager has been very responsive throughout
- David R.
- Verified Homebuyer
- September 03, 2021
- Holly Springs, NC
Our Construction Manager has been very responsive throughout the home building process as well as getting things done on our checklist once we were moved in. Now the sales people although they were nice, there were a couple things that we found out after the fact that would’ve changed our option choices & we would’ve been happier with our purchase having the proper knowledge during the buying period.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Frustration
- Jo H.
- Verified Homebuyer
- September 03, 2021
- Williamsburg, VA
I was disappointed that I was not given a chance to select my options, or even given an idea of what they were, until minutes before the builder needed them. Our street has been under construction for a year, and there are still many houses to be completed. The builder doesn't keep the street clear of workers' vehicles and debris; at times, the trash trucks and regular cars can't get through, so how would a fire truck or ambulance get through? Construction housekeeping is non-existent, nails in the street, lunch trash - garbage - in our yards, street, and common areas.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Been treaded like family
- Jose M.
- Verified Homebuyer
- September 03, 2021
- Wimauma, FL
The do a quiality work on those home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good design for a small 2 bedroom home with 2 car garage
- freddy l.
- Verified Homebuyer
- September 02, 2021
- Las Vegas, NV
In general I'm happy with the purchase of my home. It's a perfect size for a couple with no kids. Love the balcony and the fact that I can see the sunset all year around. The open plan kitchen-living area is another plus. There are some things that are not the best such us: - Master bedroom could've used an extra A/C duct. One is not enough and it could get uncomfortable at night time. The smaller bedroom has the same duct, but it is half the size of the master, and get really cool and nice. - Master walk-in closet is very small, so the second bedroom closet has to be used by my partner.
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 3
Sales representative was excellent!
- Cynthia L.
- Verified Homebuyer
- September 02, 2021
- Littleton, CO
These homes are good for first time buyers, who are not particular about quality. Although, this home cost over half a million dollars! I think it was overpriced for the the quality of the materials and the size of the home.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
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