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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Lennar Canterra Creek

  • Alicia C.
  • Verified HomeBuyer
  • April 02, 2025
  • Rosharon, TX

My experience with Lennar was not great at all. Yes we got a lot of incentives but communication was horrible. They were not up front about what came with the home, the sales representative lied to us about anything and everything. Keep in mind that this is my first time buying a home. It was supposed to be a smooth process and one of the happiest moments of our lives but we felt robbed from that moment. Not only that they would not communicate with my realtor at all. Just when dates were pushed for walkthroughs which were changed at least 5 times. Overall communication was terrible with ...

Lennar responded:
Good afternoon Alicia. Thank you for sharing your experience with us. We’re sorry to hear that communication fell short and that the overall process did not go smoothly. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving ...

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Horrible customer service with zero help.

  • Anonymous
  • Verified HomeBuyer
  • April 01, 2025
  • Venice, FL

Lennar mortgage is the worst. I have been an owner for 2 months. I sent my 1st payment as instructed and they have sent me 2 late notices. Although they cashed my check 10 days before the due date. 3 times I called to get verification and acknowlement. Waiting for a call back from a "supervisor ". Waiting over 40 minutes each time on hold Waiting for a reply. They were disorganized from the start. Nonody at their company wants to talk via the phone. They sold my loan already and still can't get answers from either company. They have made my brand new purchase a disappointing experience.

Lennar responded:
Good afternoon and thank you for sharing your Homebuying experience. We’re sorry to hear that your mortgage experience did not meet your expectations. We hope to earn back your trust as we continue working to deliver an exceptional customer care ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Worst experience buying house

  • Angel S.
  • Verified HomeBuyer
  • March 30, 2025
  • Davenport, FL

My name is Angel, starting with the poor communication during the purchase process,I don’t know why they have a concierge because doesn’t help at all, changes in closing date without any notification, however everything was rushed in terms of requirements. My house went more than three months without being touched, leaving everything until the end. The quality of the materials used is cheap,for example the insulation where you can hear the person in the room next door, defective faucets, poorly calibrated air conditioning, touch-up paint that doesn't blend. When you walk in your yard you have ...

Lennar responded:
Good afternoon Angel. Thank you for sharing your homebuying experience with us. We’re sorry to hear that you encountered several challenges and feel that the quality of materials did not meet your expectations. We also truly appreciate your kind words about Amy and Alexis—it means a lot to our team. If you have questions or warranty requests, please don't hesitate to continue to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience of our lives!!!!!

  • Michael H.
  • Verified HomeBuyer
  • March 29, 2025
  • Kissimmee, FL

Lennar is by far the worst mortgage company we have EVER worked with. The whole experience was horrendous.

Lennar responded:
Good afternoon Michael, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced with your mortgage process. We are committed to earning back your trust. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer CareSincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Bad

  • Myungkyu Michael L.
  • Verified HomeBuyer
  • March 23, 2025
  • San Diego, CA

Within 3 months of moving in, these were the issues with my home: 1. Broken heater due to faulty part 2. 3rd floor bathroom clogged 3. Broken water heater 4. Unfinished door handle for bathroom 5. Leaking kitchen sink 6. Gaps in stair wood 7. Unfinished/imperfections in painting 8. Big scratch on owners suite bathroom countertop Very disappointing.

Lennar responded:
Good morning Myungkyu, Thank you for taking the time to share your feedback. We’re truly sorry to hear you have had these issues with your home, and are feeling disappointed. We hope that we have efficiently offered a resolution to your warranty requests. Please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. If you feel you need to escalate a warranty issue, please send an email to CorporateCustomerCare@Lennar.com with details of your concern. - Sincerely, Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Homeowner

  • Jarrell B.
  • Verified HomeBuyer
  • March 20, 2025
  • Kerrville, TX

Lennar is an untrustworthy home builder. Communication is poor, response time is slow or nonexistent. Promises are made and not kept. I would not recommend them.

Lennar responded:
Good afternoon Jarrell. We appreciate you sharing your experience with us. We are sorry to hear that you feel communication was poor and response time is slow or nonexistent. We truly hope to earn back your trust as a homeowner and are committed to delivering an exceptional customer experience. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Very sad and unpleasant unprofessional treatment thru out the entire home purchase

  • Alma Yanira M.
  • Verified HomeBuyer
  • March 19, 2025
  • San Antonio, TX

Very sad and unprofessional experience

Lennar responded:
Good afternoon Alma, thank you for sharing your feedback with us. "We're sorry to hear that we did not meet your expectations during your homebuying journey and that your experience did not feel professional. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I wish I never got involved with Lennar. I'm stuck with my situation but would never recommend Lennar to anyone,

  • Ronald P.
  • Verified HomeBuyer
  • March 19, 2025
  • Punta Gorda, FL

After the contract is signed and the first deposit is made Lennar's customer relations is poor. Every question was basically answered with the same response, "You signed the contract and there are absolutely no changes allowed by Lennar." For over 1 month I visited the construction site weekly and little of nothing was done. Materials sat in the home and yard but little work was accomplished. Lennar could change the closing date but the customer could not even request a closing date. Lennar said they had a new Quality Inspection that would take 1 week. A walk through with the customer and ...

Lennar responded:
Good afternoon Ronald, and thank you for sharing your feedback. We are sorry to hear that the quality of your home did not meet your expectations. We truly hope we can earn back your trust as a homeowner as we strive to deliver an exceptional customer experience. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New house quality is poor

  • Xiaoming F.
  • Verified HomeBuyer
  • March 19, 2025
  • Apex, NC

During the inspection before the house was delivered, we found that the concrete floor of the garage was cracked into spider webs. This is not what a new house should look like. We understand that the concrete cannot be dug out and re-poured after it is poured. We just asked for repairs until the floor looks crack-free. But your staff was perfunctory. They simply applied a layer to cover the floor. But the cracks in the concrete are still clearly visible. When we communicated and negotiated again, your people threatened that if we did not close the deal, they would confiscate our deposit. So ...

Lennar responded:
Good morning and thank you for sharing your feedback. We’re truly sorry to hear you there were issues with your garage floor and you were not happy with our resolution. Moving forward, we hope we can earn back your trust as a homeowner. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bait and switch

  • Daniel T and Patricia M Dooley Trustees o.
  • Verified HomeBuyer
  • March 19, 2025
  • Crystal Lake, IL

They build beautiful model and then slap up a piece of crap when they have your money

Lennar responded:
Good morning Daniel, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations. If you have any questions or warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. If you feel you need to escalate a warranty issue, please send an email with details of your concern to CorporateCustomerCare@Lennar.com referencing this review. - Sincerely, Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Wouldnt buy again

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2025
  • San Antonio, TX

Cheap quality, rushed work; poor communication amongst staff

Lennar responded:
Good morning and thank you for your review. We’re truly sorry to hear that the quality of your home did not meet your expectations and that there was poor communication among our teams.

If you have any questions or warranty concerns, please don’t hesitate to reach out to your local Customer Care team by submitting a warranty request through your account. This ensures your request is properly documented and prioritized for a quicker resolution.

Sincerely, - Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

The worst experience.

  • Ricardo G.
  • Verified HomeBuyer
  • March 18, 2025
  • Santa Clarita, CA

I've bought a lot of new tract homes and this has been the worst experience.

Lennar responded:
Good afternoon Ricardo, thank you for sharing your feedback with us. We are sorry to hear that this has been a bad experience for you. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

My backyard is a swamp

  • Anonymous
  • Verified HomeBuyer
  • March 13, 2025
  • Snellville, GA

I have a “swale” in my backyard that remains constantly wet, regardless of dry weather. Despite multiple dry days, the area never dries out. When I walked outside, I found not only standing water but also frogs and mosquitoes breeding in what has essentially become a stagnant puddle. I was assured by the builder and the seller that it was nothing to worry about but the issue has become worse and no one seems to want to help resolve the issue.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home.
If you would like help following up with this concern, please send an email to CorporateCustomerCare@Lennar.com with details of your concern and referencing this review.
Sincerely, Lennar Corporate Customer Care.

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

From jan 17 since the day we closed we have been following up for street lights with no resolution as of now ie 12th march 2025

  • Sneha M.
  • Verified HomeBuyer
  • March 12, 2025
  • Peoria, AZ

Till we closed everything seemed good later for all complaints we are just being ignored

Lennar responded:
Good afternoon Ms. Sneha, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer beware

  • Denise C.
  • Verified HomeBuyer
  • March 12, 2025
  • Conway, SC

Home built poorly and cheap they are just out yo make a quick buck. Mo one tells you anything or explains things to you. Will never purchase a Lennar home again.

Lennar responded:
Good morning Denise, Thank you for sharing your feedback with us. We are sorry to hear you felt lost during your homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Low quality, didn't fix any findings from the inspection, lots of issues

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2025
  • Edmonds, WA

Low quality homes. Lennar accepted third party inspection so we did. The inspection report is up to 50 pages but Lennar didn't fix any of them. We moved in with a house of hundreds of issues. We have been filing claims with the first year warranty every week since we the closing date. Lennar rejected some warranty requests out of no reason, and their customer care representative never answers the phone call. Don't choose Lennar in WA.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you have experienced. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review, so that I can share it with upper management for their review. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2025
  • North Fort Myers, FL

I would not recommend buying a home from Lennar. The materials used in their construction are extremely cheap, resulting in numerous issues that they refuse to fix. Poorly finished walls due to defective materials. If you're looking for a high-quality, well-built home, I strongly suggest exploring other builders.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced with your new home. We hope that moving forward, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Next

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2025
  • Peoria, AZ

I would find another builder.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

AWFUL AWFUL EXPERIENCE

  • Adam B.
  • Verified HomeBuyer
  • February 26, 2025
  • League City, TX

My wife and I met with the sales rep, Amanda and go preapproved shortly after applying for a Lennar Home Loan. From there, we submitted the required documentation requested by the Mortgage Loan Officer, Christian. We submitted all documentation within the requested time frame and sent the earnest money almost immediately. When our close approached, everything fell apart. We had our inspection a week prior to our close date. We got in touch with John regarding what we would like to be done prior to close. This included the cracked driveway being broken up and re-poured. Upon my wife discussing ...

Lennar responded:
Good morning Adam, thank you for bringing this to our attention. We sincerely apologize for the challenges you experienced during your home-buying journey. We hope to regain your trust as a homeowner and provide a better experience moving ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Bad -

  • Daniel D.
  • Verified HomeBuyer
  • February 25, 2025
  • Timnath, CO

Last day of my possession date, I was informed to paid a debt that was affecting the closing . They moved the posseisi date and I paid fees / extra cost of moving over the dates. Sad, before it seems no one was worry about me, just trying to sell the place .

Lennar responded:
Good afternoon Daniel, we appreciate you sharing your experience. We are sorry to hear that your purchasing experience did not meet your expectations. We hope that moving forward, we can provide you with an extraordinary experience as a homeowner. If you have any questions or warrantable issues, please do not hesitate to contact your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Worst experience

  • Siva V.
  • Verified HomeBuyer
  • February 25, 2025
  • Roseville, CA

Starting from sales manager to warranty services worst experience

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying and Homeownership journey so far. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Do not recommend Lennar

  • James G.
  • Verified HomeBuyer
  • February 25, 2025
  • Punta Gorda, FL

I was unable to close on the home I originally had built due to the home not being completed on time and several building issues including but not limited to water damage in every room and a large crack in the foundation that extended across the garage floor. I had to closed on a different home which I am now finding issues with.

Lennar responded:
Thank you James, for sharing your experience. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Bad experience

  • Walther Kenneth D.
  • Verified HomeBuyer
  • February 24, 2025
  • Orlando, FL

No honesty about the process, constantly giving incorrect information, a lot issues with the house. It was a nightmare of experience.

Lennar responded:
Good morning Walther, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

April

  • April C.
  • Verified HomeBuyer
  • February 23, 2025
  • Las Vegas, NV

This is the WORST house purchase I have experienced. This is a DIY loan and home purchase. There is NO personal contact - everything is done with text, email & e-docs. I was scheduled to close on Dec 9 but because the title wasn’t transferred I closed on Dec 23rd and I was not compensated for all my expenses I paid.

Lennar responded:
Good afternoon April, thank you for sharing your experience with us. We are sorry to hear that you felt there was a lack of personal contact. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Horrible experience

  • Katie C.
  • Verified HomeBuyer
  • February 21, 2025
  • Franklin, IN

I've been lied to continuously throughout the entire process and it's utterly disappointing that a company this large is this dysfunctional and dishonest.

Lennar responded:
Good afternoon Katie, thank you for sharing your feedback with us. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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