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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19315 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19315 Reviews in All Areas

Star Rating Breakdown

5 ★ 8001

4 ★ 3638

3 ★ 3244

2 ★ 2057

1 ★ 2375

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

One Of the worst experiences I’ve ever had!

  • Taylor L.
  • Verified HomeBuyer
  • December 26, 2024
  • Jacksonville, FL

One of the worst experiences of new construction I’ve ever had. Quality of materials are subpar. Communication was lacking and the staff is absolutely rude. Had to fight to get a reinspection paid for because of Lennar’s negligence. They didn’t even have the a/c unit on during inspection and found a leak on initial walk through then found out on the second inspection from inspector that a/c breaker was not correct 30A instead of 60A. No exterior lights no interior lights in bedrooms. There were many more issues ans well! Absolutely worst experience I’ve ever had! Never buying Lennar again!

Lennar responded:
Thank you Taylor, for bringing this to our attention. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing Quality and Service

  • Anonymous
  • Verified HomeBuyer
  • December 26, 2024
  • Middletown, DE

I strongly advise against purchasing from this builder. The quality of construction is subpar, and they cut corners wherever possible. They use the cheapest materials, and additional bedrooms are not even equipped with proper lighting or electrical access for light. Basic necessities like a toilet paper holder are also not provided. Water leaks, particularly in the showers, are a persistent issue. Their portal for scheduling virtual appointments is unreliable, and they frequently close tickets automatically, claiming "no response from the user," even when that's not the case. The lack of ...

Lennar responded:
Thank you for sharing your feedback with us. We sincerely apologize for any issues you may have experienced during your homebuying journey and with your new home. We are actively working to improve the experience moving ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Negative

  • Bambi L.
  • Verified HomeBuyer
  • December 23, 2024
  • Surprise, AZ

There isn't enough space for me to list the issues with the home from day one.

Lennar responded:
Thank you for sharing your review, Bambi. We sincerely apologize for any issues you might have experienced during your Homebuying journey and your home. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Water leakage Repair reimbursement

  • Liu-Sheng M.
  • Verified HomeBuyer
  • December 19, 2024
  • San Diego, CA

Had a severe hot water pipe leak a day after moving in. Lennard’s customer rep assured us we’re not responsible for repairs, including a $790 third-party plumbing job on Sunday. Despite numerous email requests, Lennar ignored us.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced with your home. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Xin Li

  • Xin L.
  • Verified HomeBuyer
  • December 19, 2024
  • Austin, TX

post service is really bad

Lennar responded:
Thank you for your review Xin, Please don’t hesitate to contact your local customer care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Fast production, no attention to details and also rushing closing for no reason.

  • Francois S.
  • Verified HomeBuyer
  • December 19, 2024
  • Punta Gorda, FL

Terrible process. Rushed us into closing and had to postpone the closing 4 times because the house was not ready each time! Matter of fact.. even after postponing twice, we had our inspection done by an independent inspector and had over 140 items to be fixed/repaired or to be completed at that point! There were even trash and stuff everywhere in the house for the inspection! The layout of the house and the community plan attracted us there, but the construction experience was the worst we had in 40 years during which we built 3 other houses. They subcontract everything at cheap rate and have ...

Lennar responded:
Thank you, Francois for sharing your experience with us. We’re sorry to hear we did not meet your home purchasing expectations. We hope that moving forward, we can earn back your trust as we dedicate ourselves to providing exceptional customer care as a Lennar homeowner. If there were any questions or warranty requests, please don’t hesitate to contact your local customer care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Will Never Buy a Lennar Home Ever Again

  • Anonymous
  • Verified HomeBuyer
  • December 19, 2024
  • Greenville, SC

Lennar required me to use their mortgage company even though I had negotiated in the contract to use my own mortgage company. If I used my mortgage company, Lennar would not honor the contract by rescinding the negotiated $17k in Seller Concessions, or would cancel the contract and keep my $30k in Earnest Money. One month late, Lennar Mortgage finally got loan approval. But they wanted $10k extra in loan costs. I settled on an 8 1/4% interest rate, not paying the extra $10k, and closed 2 days before the end of the month. Lennar wanted to close before the end of the month, so they could make ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process. We understand how disappointing it can be to encounter issues with the mortgage process. We are committed to improving your experience and would love the opportunity to earn back your trust. If there are any outstanding issues or concerns, please don't hesitate to contact us by sending an email to CorporateCustomerCare@Lennar.com referencing this review and detailing your request so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Disappointing Communication and Invasive Finance Process

  • Paul A.
  • Verified HomeBuyer
  • December 19, 2024
  • Parrish, FL

Briefly, Communication throughout the loan, construction and closing process was poor - in some cases, non-existent. But Lennar will hold you to their dates with threats of penalties ... but when they miss a date, that's just how it is ... even if you had travel planned on those dates. The loan process was invasive as any process I've ever experienced; they should make the customer aware that an asset-based loan (which they don't offer with their promotions) would work for many customers vs. an income-based loan.

Lennar responded:
Good afternoon Paul, and thank you for sharing your experience. We sincerely apologize for any issues you may have experienced during your homebuying journey and with your new home. We hope to earn back your trust as we work hard to improve our ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Horrible.

  • Micah C.
  • Verified HomeBuyer
  • December 17, 2024
  • Apache Junction, AZ

From start to finish, Lennar lied, exaggerated, and undelivered on everything. I’ve left negative reviews on every single platform and will continue to do so.

Lennar responded:
Thank you Micah, for sharing your review. We're sorry to hear that you feel there has been a lack of transparency. We sincerely apologize for any issues you've experienced during your homebuying journey. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better homeowner experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

The only highlight to this experience was learning to never trust Lennar again

  • Anonymous
  • Verified HomeBuyer
  • December 13, 2024
  • Troutman, NC

I wouldn’t trust Lennar to build a tiny home for a dog. Let alone another home for me. The saleswoman lied and was terrible, the construction team lied and made excuses for everything, the craftsmanship of this entire home is complete trash. We requested our earnest back when the backyard fell in and were told no- when you all to date have done nothing to fix it. The soil is so terrible back there the trees behind the home can’t even withstand a normal rainy day.

Lennar responded:
Good afternoon. Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced during your homebuying journey. If you would like to share more details about your concerns, please send us an email to LennarNews@Lennar.com referencing this review so we can follow up with you. Additionally, in the future, if you have any warranty-related questions or items, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar: pay a million dollars for a home and still get nickel and dimed!

  • Hilary M.
  • Verified HomeBuyer
  • December 12, 2024
  • Morrison, CO

From our first engagement with Debra (where she talked to me like a moron who doesn't understand interest rates, despite the fact that I have a master's degree in economics) to our final walk through with Jon (where the construction manager tried to tell me that the cabinets were 'fine' even though one of the doors was the wrong size, a problem I had flagged three times for them), my experience with Lennar was sub-standard! The builder failed to communicate that they didn't have a water meter for our home, so we were stuck living with my parents for a month while we waited. After we moved in ...

Lennar responded:
Good afternoon Hilary,

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear about the poor communication and the issues with the materials and construction quality. I have shared your concerns with upper management for review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Sales team

  • Robert G.
  • Verified HomeBuyer
  • December 12, 2024
  • Georgetown, TX

Sales team was nonresponsive and when they were pushed to respond the responses were vague no follow up without prompting.

Lennar responded:
Good morning Robert, we appreciate you sharing your feedback. We are sorry to hear about the lack of response and poor communication you experienced during your home-buying process. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures that your request is properly documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Warning

  • Ada C.
  • Verified HomeBuyer
  • December 12, 2024
  • Marion, TX

Compared to my previous experiences with well-known home builders, working with Lennar was a nightmare. From start to finish, it was clear that their only priority was the bottom line. We had to constantly push for people to do their jobs, and when we did, the responses were unprofessional and inadequate. This also extends to the people who were supposed to respond to our complaints—there was no accountability. I would not recommend Lennar to anyone.

Lennar responded:
Thank you for sharing your feedback, Ada. We sincerely apologize for the issues you've encountered during your homebuying experience. We understand how frustrating it can be when the responses you receive don't meet your expectations. Moving forward, we hope to provide you with an improved experience as a homeowner. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

FL New Home Buyer

  • Harold R.
  • Verified HomeBuyer
  • December 12, 2024
  • Wimauma, FL

A number of items brought to the field supervisors attention were ignored or he said he would "take care of the" and then ghosted us and did nothing to complete and repair items. Ex: missing trim pieces, delaminated cabinet shelf, vanity cabinet door chipped, mulch missing around palm trees, trees blown crooked by the hurricane (which hit 2 weeks before closing) chipped floor tile. drywall mud and paint on outlets and switches, overhead garage door not closing properly, interior doors not painted on top and bottom per mfg. warranty requirement. The quality of install on many items is so poor ...

Lennar responded:
Thank you for sharing your feedback Harold. We sincerely apologize for the issues you've encountered during your homebuying experience. We understand how frustrating it can be when the responses you receive don't meet your expectations. Your feedback will be shared with upper management for review. Moving forward, we hope to provide you with an improved experience as a homeowner. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience, poor structural quality

  • Anonymous
  • Verified HomeBuyer
  • December 12, 2024
  • Clovis, CA

I am very scared about the stability of my new home. Poor quality of wood and other materials 1. Foundation concrete is not strong due to lack of steel structure please visit Wilson houses for reference how they use steel structure in the Foundation 2. No structural supervision by manager. It is your luck how they build 3. No use of 5×3 or 6x4 wood for top of windows and all attached 2x3 Poor quality wood 4. I am very disappointed with quality 5. They need to improve quality and supervision of engineers 6. Need proper quality check for construction

Lennar responded:
Good afternoon, we're sorry to hear that you're concerned about the stability of your new home. If you'd like us to address this, please send an email with the details of your concern, along with your name and address, to LennarNews@lennar.com referencing this review so that we can direct your feedback to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst Construction Company in History

  • Spandana R.
  • Verified HomeBuyer
  • December 09, 2024
  • Cumming, GA

Probably the worst construction company I’ve worked with. False promises and poor construction quality. Promised us few things when signing the contract which were later modified to cheaper options / alternatives. We paid million dollars for this home and the quality and build materials are the cheapest ones on the market. Price gouging everywhere possible while not even providing bare minimum quality. False promises as well. Will never ever buy a Lennar home or recommend to any of my friends and family. You lost a customer.

Lennar responded:
Thank you for sharing your experience with us, Spandana. We are sorry to hear the quality of your new home did not meet your expectations. Your feedback is valuable to us and helps identify areas for ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

worst ever never buy a house from LENNAR

  • Samar A.
  • Verified HomeBuyer
  • December 08, 2024
  • Zephyrhills, FL

horrible deceptive terrible experience poor construction work could not care attitude it is all about the money

Lennar responded:
Good afternoon Samar, We are sorry to hear that you did not have a good homebuying experience. If you would like to share any further details, please send us an email to LennarNews@Lennar.com. Your feedback is valuable and will be used to train our team and improve the homebuyer experience.Moving forward, we hope we can offer you an improved homeowner experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely Disappointed

  • Anonymous
  • Verified HomeBuyer
  • December 08, 2024
  • Taylors, SC

This review is strictly for the construction and the quality of the construction of my home and is not for the warranty representative or the company mortgage staff. I have purchased several builder NON CUSTOM homes. I will neither purchase from Lennar again, nor recommend to anyone. The development design was very pretty. However, everything from contracting to closing was a disaster. Examples to name a few: I requested blinds in my home and was told the builder did not put them in (yet this was negotiated in neighbor's homes), I saw the embankment was causing water to be dumped right into ...

Lennar responded:
Good morning, and thank you for sharing your detailed homebuying experience. I will be forwarding your comments to upper management for their review. We truly appreciate your feedback and will take it into consideration for future training and improvement. We appreciate your kind words regarding your experience with Mortgage and Warranty. If you have general questions or warranty-related issues, please do not hesitate to reach out to your local Customer Care Team by submitting a request online through your Lennar Account. This online portal ensures your request is documented, prioritized and addressed ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Cheating, Deception and Cheap - Playing with buyers

  • Gokul Chandra P.
  • Verified HomeBuyer
  • December 07, 2024
  • Mountain House, CA

Absolute cheating where the sales associates don't disclose anything and just showing a model house which is built with quality, I am sure the home is going to collapse soon. Flushing water in the bathroom will create a Dolby digital sound across and Lennar being a big company playing cheap with HOA operators and this is not good at all and it is our fate to come and end here.

Lennar responded:
Thank you for sharing your experience with us, Gokul. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process. Your feedback is valuable to us and helps identify areas for improvement. It has been shared with upper management for ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience over all.

  • Viet Hoang, as Trustees of The Viet H.
  • Verified HomeBuyer
  • December 06, 2024
  • Huntington Beach, CA

If this time my options were more open I would not have bought from Lennar. All employees and associates are irresponsible and does business as if they didn’t want customers or wouldn’t do business ever again. Their knowledge was shocking in many instances lying to me. The craftsmanship and details of the build is way below bar. Over all very regretful experience. Would never recommend.

Lennar responded:
Thank you for sharing your experience with us, Viet. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Na

  • Gaurav K.
  • Verified HomeBuyer
  • December 05, 2024
  • Georgetown, TX

Poor experience overall. Very disappointed

Lennar responded:
Thank you Gaurav for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Unethical/Uneducated Sales tactics

  • Brian M.
  • Verified HomeBuyer
  • December 05, 2024
  • Apopka, FL

Salesperson Daniel and Sales Manager Chad both told us repeatedly that we can have a privacy fence. I advise that you request and read the HOA bylaws before purchase as it states we can only have a 4 foot aluminum picket fence. If this wasn’t our first home, and first HOA we would have known to check this beforehand. Leaving this review since I reached out to Daniel and it’s been radio silence. I asked if Lennar can make an exception as I asked about the privacy fence specifically over 5 times. He got the sale, good riddance to us! Won’t be recommending any clients to purchase homes with ...

Lennar responded:
Thank you for sharing your experience with us, Brian. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process. We're especially sorry to hear about the poor communication with our Sales team. Your feedback is valuable to us and helps identify areas for improvement. It has been shared with upper management for ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible service

  • Brandon J.
  • Verified HomeBuyer
  • December 05, 2024
  • San Antonio, TX

Never spoke with the same person before buying. Left wife off title despite being told to put her on it. Communication was the worst ever. Deadlines never met yet I was rushed to do my parts. Landscaping not put in when originally told. Builder took forever to finalize final inspection for city because of landscaping delay. This prevented me from getting utilities moved into my name until two weeks after signing. Kitchen base boards not attached to anything. Paint is terrible quality and is easily marked and damaged. Home buying process was stressful and no one from Lennar was helpful.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear that communication and quality did not meet your expectations. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Excuses for everything

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Taylors, SC

Lennar wants to use the excuse of being a production builder for major quality issues. They do not even adhere to their own quality standards. The finish work is atrocious. When the door manufacturer comes in your house & is appalled by how nothing is plumb so none of the interior doors sit properly in the frame with large gaps visible, it is really sad. They make their garages so small you cannot park a standard size SUV in it. The paint they use is so cheap that 4 coats did not cover pencil written measurements on trim pieces. Be careful to read what you are getting because the website ...

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If there are any outstanding warranty items that you need us to help you follow up on, please send us an email to LennarNews@Lennar.com referencing this review, so that we can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Worst experience ever!

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Longview, WA

Was promised several options for internet in this area by the customer support manager and PDF. Bought the home and moved in to discover I only have 1 option and it’s the worst internet provider in the area. After the initial work through areas that needed to be approved weren’t address by the time we did a 2nd walkthrough. I have coworkers that were looking to buy in the area and have drove them away from Lennar after my terrible experience.

Lennar responded:
Thank you for sharing your review. We are sorry for any issues you might have experienced during your Homebuying journey, especially with the internet provider options. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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